Lottoland Reviews 

5,981
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Looking at 358 reviews, most reviewers were unhappy with their experience overall. Many customers found the website to be problematic, with some reporting issues where deposits were taken but not credited, or accounts were closed after winning. Reviewers also frequently encountered unhelpful and unresponsive customer service, experiencing long delays in email replies and difficulty getting direct answers to their queries. A significant number of people reported not receiving their withdrawals, facing considerable delays, or having their winnings withheld, often due to complex verification processes or account closures. Conversely, a small portion of people experienced quick withdrawals and found customer service helpful. Some reviewers also appreciated the website's stable games.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment, with many reviewers reporting significant... See more

Website

Users describe negative interactions with the website, with many reviewers calling it unreliable and advising... See more

Customer service

People report negative experiences with customer service, often describing it as useless, slow, and... See more

Response time

Customers had negative experiences with response times, frequently reporting slow verification processes,... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting that the company makes it difficult... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Been playing Bonanza on Lottoland for years. Play about 3 times a week. Last few months never had a decent win always lost my money. Nothing like it use to be.Lottoland were my first choice but sadly... See more

Company replied

Rated 2 out of 5 stars

Use to be very happy with Lottoland in fact remember saying on Trustpilot it was a good site. I play on 2 other sites from time to time. My game is Bonanza which use to provide a acceptable number of... See more

Company replied

Rated 3 out of 5 stars

My first time ever using this site made few deposits and got a £140 win withdrew £120 I'm used to fast pay casino. Withdrawal made 05/05/2026 and this morning I had to send bank statements and a manua... See more

Company replied

Rated 3 out of 5 stars

The slots are fun reasonable prizes, biggest problem is the slowness in whch payouts are made. I've got use to the payout not being instant but up until now they have been in by midday the next day... See more

Company replied


Company details

  1. Lottery vendor
  2. Online Casino or Bookmaker

Information provided by various external sources

At Lottoland, you can bet on the outcome of the biggest and best lotto draws the world has to offer.


Contact info

2.2

Poor

TrustScore 2 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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2.2

All reviews

(5,981)

366 reviews in the last 12 months

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Rated 1 out of 5 stars

Euromillions you will have no millione maker code

So i didn't know this but if you play on lotto land you will get no exstra chance to win because you will pay same as everyone else but you will have no million maker code , why ? Because lottoland is third party company and not direct company. So if you wann play any game ,play in legit site otherwise it will rob your chance to win. Like national lotery is one where you can play.

24 February 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Liene, I’m really sorry to hear you feel this way — that was never our intention. I understand you feel misled and I’d like to help clarify the situation, I ask you to please contact us by Live Chat and I’ll ensure that someone reviews your complaint fairly.

Rated 1 out of 5 stars

I have been gambling for over 35 years terrible firm

I have been gambling for over 35 years. I have never come across as bad a comoany as this. They shut my account no explanation at all. Theyve withheld nearly 200 pound from me. Completely disgusting behaviour. Ive sent them my bank statements and proof of address(driving licence) and nothing. From what i am reading this is a common theme. Just horrible. I am going to make a complaint to the gambling commission. Its one big scam

14 February 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Robert, I’m really sorry to hear about your experience — that was never our intention. Sometimes, for security purposes, additional verification is needed even after documents are sent. Please contact us via our official support channels or Live Chat, and we’ll review your case and work to sort this as quickly as possible.

Rated 1 out of 5 stars

1-star review – Lottoland.co.uk – Avoid at all costs

I was on GamStop in the past, but that self-exclusion ended more than a year before I ever signed up to Lottoland.co.uk. When I registered with them, I had to go through their verification process and literally proved I was no longer on GamStop — they accepted my documents, let me deposit, play for nearly 2 full years, take part in draws, win small amounts, withdraw a bit here and there. Everything was completely fine for that entire time.
Then suddenly, out of the blue, they closed my account claiming I was “currently registered with GamStop”. Absolute nonsense. My GamStop had expired over a year earlier, and they themselves had already verified and accepted that fact when I first joined.
I demanded they return all my deposits (several thousand pounds over the two years) since they were wrongly shutting me down. Instead of refunding anything meaningful, they slapped their own 6 month exclusion on the account no proper explanation, no real right to appeal, just “you’re out for 6 months now”.
After those 6 months passed, I tried to reactivate / reopen the account. Guess what? They immediately hit me with the same lie again: “You are on GamStop, cannot play”.
They already knew my GamStop was long expired because they let me join and play for years after it ended. They verified it at signup. Now they’re pretending it’s active just to keep me locked out permanently and keep hold of my money.
This is straight up deceptive. They happily took my deposits for two years while I was clearly off GamStop (as proven), then used a fake “active GamStop” excuse to close me, self-exclude me, and block me again after their own exclusion ended. Customer support gives scripted garbage responses, never escalates, never corrects their obvious mistake or lie.
Bottom line: Lottoland.co.uk will happily take your money for years, then invent reasons to lock you out forever and refuse to refund what you put in. They ignore their own verification history and gaslight you about GamStop status they already confirmed was clear.
Avoid this site completely. There are better lottery platforms that don’t pull shady exclusion tricks after they’ve milked you dry.
Total scam vibes. 0/10. Do not trust them with a single penny.

7 January 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Callum, I’m really sorry to hear you feel this way — that was never our intention. I understand you feel misled and I’d like to help clarify the situation. While I can’t discuss specific details here, I ask you to please contact us by Live Chat and I’ll ensure that someone reviews your complaint fairly.

Rated 1 out of 5 stars

Terrible company won 2k on fishing…

Terrible company won 2k on fishing frenzie big splash. They never paid the money as soon as I went to withdraw they closed my account. No email explaining why. Total scam of a company. Customer service non existent. 24/7 live chat just a Ai bot. No live agents. Reporting to gambling commission and action fraud.awaiting a court date in small claim court.

2 February 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Shane, I’m really sorry to hear you feel this way, that was never our intention. We take allegations of this nature very seriously.
Please understand that account reviews and verification checks may be required in certain circumstances in line with our regulatory obligations. While we cannot discuss specific account details publicly, we encourage you to contact our official support channels directly so your case can be reviewed thoroughly by a member of our team.

Rated 1 out of 5 stars

Terrible- scam

Terrible; small win paid out straight away, £900 withdrawal and not had it, 24/7 support apparently but live chat not available & no other way to contact other than make a ticket which has no response, will be taking legal action

14 February 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Laura, I’m really sorry to hear you feel this way, that was never our intention. I understand your frustration and would like to help clarify the situation. While we can’t discuss specific account details publicly, please contact our official support channels directly. We will ensure that someone reviews your complaint fairly and as a priority.

Rated 1 out of 5 stars

Bad casino stay away from them

14 February 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Hidayat, thanks for your review. I’m sorry that your experience wasn’t what you hoped for. Gambling always carries risk and sometimes things don’t go our way. If you wish, we can check together whether there’s been any issue on our side or the games — please reach out our official support and I’ll help you raise a review of your recent sessions.

Rated 1 out of 5 stars

I had no issues depositing and playing…

I had no issues depositing and playing on this site and was allowed to deposit over €5,500 without any restrictions. Everything changed the moment I won and requested a withdrawal of €5,284.57.

Within minutes of requesting the withdrawal, my account was suspended for “age verification”, despite the fact that I am 32 years old. I immediately provided all requested documents multiple times, including my passport, Maltese residence card, and utility bill as proof of address.

For over 10 days, I repeatedly contacted customer support and sent emails, but received no replies to emails. When I did manage to reach customer service, the responses were rude and unhelpful, with no clear explanation other than being told to “wait.”

Last night, I discovered that my account had been completely closed without any notice or explanation, and my withdrawal remains unpaid.

I have kept full proof of all my attempts to communicate and provide documents. Allowing a player to deposit and play, then suspending and closing the account only after a withdrawal request, is unacceptable.

I am now escalating this matter to the Malta Gaming Authority.

I would strongly advise others to be cautious

4 February 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Alek, thank you for taking the time to share your experience. I’m genuinely sorry to hear how frustrating this situation has been for you.

Please understand that verification checks may be required at certain stages of an account’s lifecycle, even if documents have been provided previously. In some circumstances — in line with our regulatory and compliance obligations — we may need to request updated or additional documentation. These measures are in place to ensure the security of accounts and to comply with applicable regulations.

We’re sorry to hear you felt our communication was unclear or delayed, that’s certainly not the level of service we aim to provide.

While we’re unable to discuss specific account details on a public platform, we would very much like to review this matter for you as a priority. Please contact our official support channels, and we’ll ensure that a senior member of our team looks into your case thoroughly.

We appreciate your patience and the opportunity to resolve this properly.

Kind regards,

Rated 1 out of 5 stars

I use Lottoland all the time as my main…

I use Lottoland all the time as my main gambling site. Unfortunately my bank account got closed and restricted when I was waiting for a payment.withdrawl gojng in. The payment is now on hold. I’ve opened a new account and have sent 3 emails with details. Then u ask for a statement. That’s been sent. When I explained I had a no bank the support emailed me back every day. Soon as I get an account and want my money I’ve had no reply in 4 days. The phone number is always closed. Such a shame I’ve used this site for 6/8 years never again

4 February 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Dale, thanks for your review. I’m sorry to hear you had trouble withdrawing your money with us. We can’t discuss specific details here but you can contact us by Live Chat and we’ll be happy to get this sorted as soon as possible.

Rated 5 out of 5 stars

Great customer servise and great…

Great customer servise and great bonuses. Top games and slots

11 February 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Ismail, thank you for the wonderful feedback! We're thrilled to hear you're enjoying the customer service and bonuses. We appreciate having you with us!

Rated 5 out of 5 stars

I was very sceptical as reviews so bad…

I was very sceptical as reviews so bad but withdrawel took bout ten days but got it into my account this morning

10 February 2026
Unprompted review
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Reply from Lottoland

Hi Olive, thanks for sharing your experience! We’re happy to hear your withdrawal was processed successfully. We really appreciate your trust and patience!

Rated 4 out of 5 stars

Good variety,selection of slots

Good variety,selection of slots, and lottos from different countries all in one place. I like this site games don't buffer and appear stable.
I would have given 5 stars, however you have to wait the following day, around midday for any withdrawals to be paid back into you bank, which I don't really understand why they can't pay immediately like other casino sites.

31 January 2026
Unprompted review
Rated 1 out of 5 stars

Lottoland is corrupt they are…

Lottoland is corrupt they are manipulative they disable your checkout when they see you are playing a better odds to win this has happened to me .they will allow you to make deposit and will not let you buy a ticket so Please do not be a fool to deposit any large sum on Lottoland they will manipulate you to only loss that money.There is no reason to fall for the tricks do not pretend to pay attention when you know you are just making a fool out of innocent people who think there want to play a fair game to win. I am not the First person to experience this So we have to let this out there so people don't fall victim to. I have had countless live chat sections with your team and it has only been the same fraudulent acts of pretending the world will know of you and Please if you want to Play any lottery away from your country Do not use Lottoland. Try as much as possible to find a friend in that country to help you buy a ticket that is the best way out.Lottoland is only pretending to serve you when you win but that is not true they only want your money and if you even win per chance they will block your account and never pay you. So stay away and use a friend to help you buy your ticket

29 January 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Anthony, I’m really sorry to hear you feel this way — that was never our intention. I understand you feel misled and I’d like to help clarify the situation. While I can’t discuss specific details here, I ask you to please contact us by email or Live Chat and I’ll ensure that someone reviews your complaint fairly.

Rated 1 out of 5 stars

What ive read on trustpilot i will not…

What ive read on trustpilot i will not open a acc with them see this all the time its so wrong if we did this you will be in court asap its about time the law takes them to court and get the money back

30 January 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Paul, I’m really sorry to hear you feel this way —While I can’t discuss specific details here, I ask you to please contact us by email or Live Chat and I’ll ensure that someone reviews your complaint fairly.

Rated 1 out of 5 stars

Untrustworthy company the pretend to…

Untrustworthy company the pretend to help customers making big deal above customers spending after it suspended accounts not way to trust honestly the reputations getting worse
0 start 1 start it too much

30 January 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Carlos, I’m really sorry to hear you feel this way — that was never our intention. I understand you feel misled and I’d like to help clarify the situation. While I can’t discuss specific details here, I ask you to please contact us by email or Live Chat and I’ll ensure that someone reviews your complaint fairly.

Rated 1 out of 5 stars

The new updated app is fine but the…

The new updated app is fine but the emails you receive when you buy a ticket no longer tells you which draw that email relates too. Which is Frustrating.

26 January 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Tejal, thanks for your review. We’ve recently updated the design to give it a more modern look, so it’s possible this change may have been missed. That said, we really appreciate you taking the time to provide feedback, and I’ll be sure to pass your comments along to our design team for consideration.

Rated 2 out of 5 stars

This episode of me winning 831 quid I…

This episode of me winning 831 quid I eventually got a call from them this morning 🌄 thankfully I have been given my winnings so that's I won it on the 5/01/26 & just got it in my account great result thankfully 👍

5 January 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Ronald, thanks for your review. We’re glad to hear you received your winnings and everything was resolved! We understand the delay must have been frustrating, and we appreciate your patience. Congratulations on your win!

Rated 1 out of 5 stars

Joke of a company

Absolutely disappointed, I placed a £20 deposit on this site and I won £80 withdrawing £80 which 6 days later still isn’t in my bank. I go to log on account and wow to my shock they have closed my account , sends a email regarding this and they ask for every possible id passport pic of me holding passport , letter , bank statement etc etc .
This is so frustrating all I want is my winning . Absolute joke of a company would highly avoid at all cost

22 January 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Lisa, thanks for letting us know how you feel. I’m sorry to hear you’re upset about the delay in receiving your winnings. While we can’t discuss specific details here, you can contact us again by email or Live Chat, and we’ll be happy to review your withdrawal and help resolve this as quickly as possible.

Rated 1 out of 5 stars

Now is profetic this casino

Now is profetic this casino
In the past by good now greedy busters
Ivent take free will spin every Friday

26 January 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Damian Slomczyski, thanks for your review. I’m sorry to hear the bonuses didn’t meet your expectations. I appreciate your comments and understand your frustration. What I’ll do is pass on your feedback to our internal team or providers who can look at understanding what can be done to improve it for future promotions to come.

Rated 1 out of 5 stars

Refusing to close my account

Refusing to close my account!

My account is being kept open after my request to close account days ago! This was due to having an active balance I can’t seem to shift with the minimum bets. After requesting to close I had a pop up with an email address that doesn’t exist! I spent hundreds and didn’t activate a single bonus on a well known slot. Every time I deposit I get sucked back in and still can’t close.

Feeling very vulnerable and let down

25 January 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Chaz, thanks for your honest review. I’m sorry to hear that our support was slow or unhelpful. That’s not the standard we aim for. If you’d like to reach out again by Live Chat, I can escalate your complaint to our senior support team so we get you a proper resolution quickly.

Rated 1 out of 5 stars

If you want to be scammed by the…

If you want to be scammed by the "betting in running" on football games then this is the place to bet. Utter filth. No bet confirmation received and its a lottery as sometimes the bet is on and sometimes it isn't on. In response to your reply. I have discussed this with you on livechat and I have been fobbed off. I have now reported your dishonesty to the Gambling Commision

3 January 2026
Unprompted review
Lottoland logo

Reply from Lottoland

Hi Ray, I’m really sorry to hear you feel this way — that was never our intention. I understand you feel misled and I’d like to help clarify the situation. While I can’t discuss specific details here, I ask you to please contact us by Live Chat and I’ll ensure that someone reviews your complaint fairly.

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