Louis Moto United Kingdom Reviews 

294
TrustScore 2.5 out of 5

2.5

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Rated 5 out of 5 stars

I was a bit scared after reading so many negative reviews about this company, but knowing how they handle me as customer I am actually grateful 🥲 They was absolutely brilliant and professional and... See more

Rated 4 out of 5 stars

I purchased a mivv dakar exhaust, same thing happened to me..got stung £76 for customs VAT..however, I've had a full refund from louis moto,after submitting proof of payment to Royal mail for the cus... See more

Rated 1 out of 5 stars

I ordered a Shad topbox and bike specific adapter as the price was cheaper than anywhere in the UK. Sadly, it was too good to be true! They state 5-7 days for shipping to the UK which meant th... See more

Rated 1 out of 5 stars

Charged for Import duties and tax Web site claims they will take care of taxes and duties for UK; they didn't! Ended up having to pay an extra £60; phoned the UK number to complain and got through t... See more

Company details

Written by the company

Discover over 55,000 products from 500 brands in more than 85 stores! As Europe's no. 1, we offer you a huge selection of motorcycle clothing, helmets and technical accessories. Whether you are looking for textile or leather clothing, full-face or flip-up helmets, we have everything you need. For mechanics, we have wear parts, care and maintenance products,


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2.5

Poor

TrustScore 2.5 out of 5

294 reviews

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2.5

All reviews

(294)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Great On-line Company

Great On-line Company
Great communication & prompt dispatch. Import taxes included in the price which was overall very reasonable. Goods received were spot on. I would definately use Louis Mottorad again.

6 May 2023
Unprompted review
Rated 1 out of 5 stars

Not fit for purpose chain cleaner,/oiler

The chain oiler/cleaner you sell has a big flaw. The strap to hold the two parts closed doesn't fit, not by a long way!! It is not made of an elastic material so can not stretch to fit the retaining points on either side!!
You have not checked/tested this item prior to selling to the public.....shame on you!!!

30 April 2023
Unprompted review
Rated 2 out of 5 stars

Misleading and Cynical charging process

You clearly state that all charges are covered by you. When I tracked my order on 30th April, it showed as being delayed at the Parcel Force Depot, awaiting payment if Customs Charges.

I contacted you, to be told that I would have to pay the charges, I should receive a letter shortly with details and when I had done so, I needed to copy the letter and proof of payment, so you could pass it on to another team who would look at refunding the cost.

I can imagine this works very well for you, as many people would just pay it and simply feel robbed by you. Allowing you to keep these costs, as they are already included in your pricing.

I have asked when I would have been told about the process, you don't seem to want to be very open and honest about it

If you cared about the customer, you would make the process clear up front, or even better, tell the customer the charges that they will pay and deduct from the price.

Of course, that would be if you cared

30 April 2023
Unprompted review
Rated 5 out of 5 stars

Good Value

Good communications with order tracking / returns info.

Great quality kit ( jeans ).

Disappointing that all protectors not included in price shown (only knee included ) and expensive to source these separately.

27 April 2023
Unprompted review

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