I was a bit scared after reading so many negative reviews about this company, but knowing how they handle me as customer I am actually grateful 🥲 They was absolutely brilliant and professional and... See more
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I purchased a mivv dakar exhaust, same thing happened to me..got stung £76 for customs VAT..however, I've had a full refund from louis moto,after submitting proof of payment to Royal mail for the cus... See more
I ordered a Shad topbox and bike specific adapter as the price was cheaper than anywhere in the UK. Sadly, it was too good to be true! They state 5-7 days for shipping to the UK which meant th... See more
Charged for Import duties and tax Web site claims they will take care of taxes and duties for UK; they didn't! Ended up having to pay an extra £60; phoned the UK number to complain and got through t... See more
Company details
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Discover over 55,000 products from 500 brands in more than 85 stores! As Europe's no. 1, we offer you a huge selection of motorcycle clothing, helmets and technical accessories. Whether you are looking for textile or leather clothing, full-face or flip-up helmets, we have everything you need. For mechanics, we have wear parts, care and maintenance products,
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Great On-line Company
Great On-line Company
Great communication & prompt dispatch. Import taxes included in the price which was overall very reasonable. Goods received were spot on. I would definately use Louis Mottorad again.
Top seller# I brought a speedometer on…
Top seller# I brought a speedometer on Monday and was in UK by Thursday was fast delivery and better when the customs hold the parcel demanding fees that I didn't need to pay you guys sorted it straight away! 100% will buy again
Not fit for purpose chain cleaner,/oiler
The chain oiler/cleaner you sell has a big flaw. The strap to hold the two parts closed doesn't fit, not by a long way!! It is not made of an elastic material so can not stretch to fit the retaining points on either side!!
You have not checked/tested this item prior to selling to the public.....shame on you!!!
A search is worth while. Managed to get a tool that was…
Managed to get a tool that was currently not available in the UK.
Excellent company to deal with
Excellent company to deal with. Good prices fast delivery and excellent customer service. Highly recommended.
Went to your Berlin store and was…
Went to your Berlin store and was impressed, quality items at a reasonable price .
I ordered a screen online and arrived within a couple of days .
Definitely will use again. Thanks Billy
Quality products
Excellent product at very reasonable price, prompt delivery, what more could you want?
Great prices compared to the UK for all…
Great prices compared to the UK for all motorcycle gear. Very quick delivery and good communication, all very efficient. Unfortunately in Britain we are ripped off from our own dealerships.
User friendly website
User friendly website, competitive prices and fast delivery .
Excellent service and prices to UK
Excellent service and prices to UK. No issues with being outside EU. The price you see is what you pay.
Quick delivery
Well done.!
Blown away by windscreen service
The windscreen arrived quickly and was well priced. Happy to recommend.
Misleading and Cynical charging process
You clearly state that all charges are covered by you. When I tracked my order on 30th April, it showed as being delayed at the Parcel Force Depot, awaiting payment if Customs Charges.
I contacted you, to be told that I would have to pay the charges, I should receive a letter shortly with details and when I had done so, I needed to copy the letter and proof of payment, so you could pass it on to another team who would look at refunding the cost.
I can imagine this works very well for you, as many people would just pay it and simply feel robbed by you. Allowing you to keep these costs, as they are already included in your pricing.
I have asked when I would have been told about the process, you don't seem to want to be very open and honest about it
If you cared about the customer, you would make the process clear up front, or even better, tell the customer the charges that they will pay and deduct from the price.
Of course, that would be if you cared
Good value and easy to navigate…
Good value and easy to navigate website. Good communications regarding delivery to UK, very pleased with products.
Greta communication and speedy delivery.
Fantastic service very fast delivery…
Fantastic service very fast delivery will always use for motor cycle products clothing or bike parts
Good Value
Good communications with order tracking / returns info.
Great quality kit ( jeans ).
Disappointing that all protectors not included in price shown (only knee included ) and expensive to source these separately.
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