Louis and Léa Reviews 73

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Both shirts were 100 % polyester! Not demim as advertised. They look cheap and polyester is not a desired fabric for me. I'll be returning both which I was so excited to receive based on the photos an... See more

Rated 3 out of 5 stars

Monthly subscription is not worth the year long commitment, especially for what you receive. What's more frustrating is that it can't be cancelled before the year is up. So basically paying for a box... See more

Company replied

Rated 2 out of 5 stars

I'm glad I'm able to support small Canadian businesses which is why I gave 2 stars, but the boxes are way overpriced for what you receive. Each comes at just over $50 for 3 products that you can't eve... See more

Company replied

Rated 4 out of 5 stars

Quick response times and satisfactory response to emails. In general the boxes were great. Loved the items that came inside and the descriptions. Main reason for cancelling is the cost of shippi... See more

Company replied

Company details

  1. Baby shop

Written by the company

The #1 Canadian subscription box for moms and babies, from Baby Bump to Baby's First Birthday! All boxes support local makers and small Canadian businesses.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

73 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Both shirts were 100 % polyester

Both shirts were 100 % polyester! Not demim as advertised. They look cheap and polyester is not a desired fabric for me. I'll be returning both which I was so excited to receive based on the photos and description. False advertising, priced at a natural fiber pricing.

8 February 2026
Unprompted review
Rated 3 out of 5 stars

Not as expected

We purchased as a gift and the free monitor never came and email inquiring about it never returned. I had high expectations after shopping many different companies. There was no description with the order to explain items included or note to recipient that it was a gift.

29 February 2024
Rated 5 out of 5 stars

THE BEST SUBSCRIPTION EVER

This is hands down the BEST baby and momma subscription box ever. All Canadian products, and my kids have loved everything. The twin add on and mommy add ons are amazing. My twins are almost 2 and I just recently stopped my subscription and I’m so sad about it. I kept going so long because I loved the products and the owners are amazing. Do you and your baby a favour and get this!!

25 March 2023
Unprompted review
Rated 5 out of 5 stars

I really loved receiving these boxes

I really loved receiving these boxes! The items chosen for each box were great quality! I loved the little cards they would send with every box but would have loved to receive a holder for the cards in the first box. I highly recommend these boxes!

1 March 2023
Rated 5 out of 5 stars

As I am a procrastinator it was…

As I am a procrastinator it was wonderful that every month our grand daughter received a package of new baby products. It was also nice for the free baby monitor we received when ordering the 12 month plan.
Tracking information was provided as well. Well worth the money spent over the year. Keep up the great work!

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful

Wonderful, high quality products, efficient and beautiful website, quick delivery!

24 February 2023
Louis and Léa logo

Reply from Louis and Léa

Thank you for the kind words. We truly appreciate it! :)

Rated 5 out of 5 stars

Super impressed with the box that had…

Super impressed with the box that had things for both baby and momma. I bought this as a gift to my wife. I was so relieved when she picked out each item and knew exactly what she wanted to do with them. The sippy cup was the exact one she wanted to buy! Thrilled.

21 February 2023
Rated 5 out of 5 stars

Good quality useful items

They provide all nice and useful stuff for both mom and baby in good quality.

17 February 2023
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Reply from Louis and Léa

Thank you so much for the wonderful comment. We always strive to find good quality products for our mamas.

Rated 5 out of 5 stars

Great!

I love receiving our monthly box. The items are so cute, and I love that they are local/Canadian.

14 February 2023
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Reply from Louis and Léa

So glad to hear! Thanks Ryanne!

Rated 5 out of 5 stars

Love

Love getting the boxes every month! The products are amazing. Great customer service.

10 January 2023
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Reply from Louis and Léa

So happy to hear! :) Thanks Melissa!

Rated 1 out of 5 stars

Options to cancel…

You need to have an option to cancel subscriptions…. Some people have financial changes and need to cancel their subscription.

19 January 2023
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Reply from Louis and Léa

Hey Ashley, we absolutely agree! And that's why we offer multiple plans, including the month to month plan where you can cancel at anytime!

Rated 3 out of 5 stars

Too expensive.

Too expensive. Thought there would be more stuff in the boxes for the price you are expected to pay .

21 January 2023
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Reply from Louis and Léa

Hi Jacquie,

We're sorry to hear your thoughts on this. As parents of five little ones, we quickly found out that products can definitely overwhelm our lives, therefore our motto was always quality over quantity. It is stated through our check out flow exactly how many products you would be receiving. We're sorry if this wasn't clear.

We do pride ourselves in supporting local makers and small Canadian businesses and therefore our pricing reflects that. We also offer FREE shipping which is on average $22-$25 for shipping anywhere in Canada.

There are many factors that come into curating a subscription box. A family business is a never-ending journey, one that is continually evolving and we only hope we provide the best support for our customers. Thanks for giving us a chance and for your feedback.

Rated 2 out of 5 stars

Buyer Beware

This was the first box gifted to my daughter in law and new baby! There was no way to gear the box to a new born and new mom and for the price the box did not meet my expectations the items in no way added up to the cost of the box and the items were somewhat confusing! Very disappointed and hoping the next 5 boxes are better? Buyer beware .

17 January 2023
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Reply from Louis and Léa

Thank you for your feedback. We're sorry to hear the first box for your daughter in law wasn't what you expected. We are a small family owned business, and offering boxes for every stage would be quite difficult to manage for all our customers. Therefore, our solution has always been that every box offers products that would be useful at some point in baby's first year of life. From baby bump to baby's first birthday!

Many of our moms hold on to products until they can use them for their baby and please be assured that these products are always items that we support and love ourselves. (Parents of five)

It sounds like you had a specific gift in mind and we apologize if this wasn't what you were expecting. For future reference, we do offer the option to curate your own box by offering products through our shop section on our site. You can simply choose exactly what you want to gift.

We'd love to hear your thoughts on the most recent boxes she has received.

Thanks for your time and again we're sorry for the confusion.

Rated 3 out of 5 stars

Started out well…ended with less than satisfactory box content for the price

Boxes had excellent content in the first half of the year. The content became sparse toward the end of the one year subscription. Things that were advertised were not in my order, due to inflation, I was told. My subscription was for one year. My visa was charged an extra month by mistake. The last package I received was in November, my granddaughter had just turned one year old in October. This last package contained a disc with a message on it more appropriate for a newborn. It seemed that the subscription just reset , although the October box should have been the last.

1 January 2023
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Reply from Louis and Léa

Hi Robyn,

We're so sorry for the confusion. There are two things we can clarify here for you.

1. Since we offer the option to pause your subscription, we cannot cancel your membership automatically. Also, many moms like to continue their subscriptions beyond their commitment plan at the discounted rate they received when they signed up. We always send out a membership info card at the beginning of the subscription that explains how to set up your account in order to pause or cancel. Your granddaughter would have received this.

We do offer a one time payment gifting plan which sounds like would have been a better fit for you as this plan stops automatically.

2. I did check your account and you were on the original plan of $29.99 per month. Since then, we've changed our plan and raised our pricing and with this new plan comes the two extra products. Your pricing was not affected by this which is why those products weren't included. We did include a letter in every box to all of our customers on this original plan explaining this and offering these products at an extra cost if they sent us a message requesting it.

It is always difficult to get this message across therefore we apologize if this was missed and confusing. But please be aware that you did not miss any products in your box.

We appreciate your support and value your feedback. Thank you Robyn.

Rated 5 out of 5 stars

I LOVE Louis and Lea!

I LOVE getting my monthly box for Louis and Lea! Fun and functional items, all made in CANADA (which I absolutely love), for both me and my baby/toddler! I’ve been getting a box for just over a year now!

31 December 2022
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Reply from Louis and Léa

This warms our hearts. Thank you so much Melissa!!!

Rated 5 out of 5 stars

There was a great selection of items

There was a great selection of items. The owner was very knowledgeable, pleasant and helpful. The quality of items I purchased was excellent. I trust the people I bought for will agree with my selection.

2 December 2022
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Reply from Louis and Léa

Thank you very much. We are happy to hear.

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