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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the notebooks and journals, for their exceptional quality, beautiful craftsmanship, and luxurious feel. Many highlight the personalized experience, particularly the video appointments, which allow for thoughtful customization and informed decisions. The delivery service is frequently mentioned as incredibly fast, with many customers receiving their orders from overseas in just a few days. The overall ordering process and user experience are described as smooth and enjoyable, with people appreciating the ease of customization and the careful packaging. However, some customers experienced issues with delivery, noting delays with specific carriers and, in a few instances, receiving damaged or incorrectly customized items. One reviewer mentioned a notebook insert that was tattered and bent, while another received a journal with damaged leather and incorrect rivet colors after a replacement process.

What people talk about most

Product

Clients share positive opinions on product quality and customization. Many reviewers are delighted with the... See more

Quality

People report positive experiences with quality. Customers consistently praise the exceptional craftsmanship,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed of shipping. Many... See more

User experience

Consumers consistently report a highly positive user experience, particularly highlighting the personalized... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease and smoothness of... See more

Based on these reviews

Rated 5 out of 5 stars

Just wanted to say I am utterly blown away by my new notebook, the Honore in red. It arrived today, Wednesday (a day early) from being just ordered on Saturday. It truly has exceeded my expe... See more

Rated 5 out of 5 stars

Merci beaucoup, Louise Carmen team! I love my beautiful notebooks for all of my projects and areas of life. I treasure all of them 💖. I have had many video appointments and everyone has been so kind... See more

Rated 5 out of 5 stars

I couldn’t be happier with my Louise Carmen journal. The entire process was perfect from start to finish. The video call was amazing — thoughtful, unrushed, and made the experience feel truly personal... See more

Rated 5 out of 5 stars

The one-on-one video appointment is a great experience for those who cannot travel to the shop in person. You still get that personal support and can make better informed decisions by seeing all the o... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

849 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love my folio

Website is easy to navigate and there was great communication on shipping. I love my folio

22 December 2025
Unprompted review
Rated 5 out of 5 stars

I chose to do the video meeting to…

I chose to do the video meeting to select my Louise Carmen Honoré. It was a wonderful, intimate experience. I thought I knew exactly what I wanted going in, but during the video call, being able to see the colors and seeing example older notebooks changed my mind. I'm so happy with what I picked out. And shipping was so fast!

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Great choice

I submitted an order close to Christmas. My delivery came well before, and the quality exceeded my expectations!

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Christmas gift that brought tears

This was a Christmas gift for my oldest daughter. It was something she wanted but obviously very expensive. Her sister is good at memorizing gifts that what she wants the most. The reaction of when she read that gold sticker was enough and the tears of joy. If only I can send you the video but there was foul language involved lol

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful notebooks

Last year my daughter and I got our first notebooks and were impressed by the level of service at their store in Paris. This year, I ordered two more notebooks but could go visit their store. Ordering on line was actually a very smooth process. The two notebooks I ordered arrived on time and were packaged very carefully. Everything is done perfectly.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Just wow

Just wow! The craftsmanship on this journal is fabulous. The ease of order and fast turnaround were so professional and appreciated. Love your packaging as well!! Thank you!

23 December 2025
Unprompted review
Rated 5 out of 5 stars

A lasting gift!

I loved how easy it was to purchase the notebook my son had been asking for years. My son is a speech pathologist and had been asking for this particular leather notebook since before his graduation from college. Being able to switch into my language which allow me to get a clear description of each item was very helpful. I had multiple colors of leather to choose from and the selection of paper was also impressive.I really liked the fact that I was able to personalized the notebook with my son’s name! This will be a keepsake for sure!

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely gorgeous

Absolutely gorgeous! From the packaging to the journal! The shipping was really fast! Came in time for Christmas and I it was absolutely perfect.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Love my new journal

I love my new journal! I ordered the Honoré and received it within 4 business days. It’s the perfect size for me to travel with and the leather is so smooth!

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing investment

The quality is incredible, the craftsmanship, materials, branding, and customer experience is amazing.
I purchased days before Christmas and the product went through customs and was delivered in days. Could not recommend this brand more. All my colleagues ordered one after seeing me open mine.

19 December 2025
Unprompted review

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