Orderd glasses from this company Sold as being photochromatic And adjusting to vision They do neither They are just cheap reading glasses that i could get for a fraction of the price in a loca... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Since my 1* review I got contacted and refunded. Original post Scammers! Avoid this company. I received my parcel with the main part missing! I asked for the full refund and the return address -... See more
Company replied
Having tried the product it was not working for me and requested refund after refusing % r finds the team gave me a full refund as promised. All Sorted with persistence
I ordered a dark brown hair topper from this company, and what arrived was nothing like the advertised product. They sent me a red topper — completely different in colour and quality. Custo... See more
Company replied
3.1
Average
240 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Be persistent and honest
Having tried the product it was not working for me and requested refund after refusing % r finds the team gave me a full refund as promised. All
Sorted with persistence
24 July 2026
Unprompted review
I brought a wire broom from them and…
I brought a wire broom from them and the handles don't fit properly, never again I will buy things from them,my advice stay away from this company
23 July 2026
Unprompted review
Reply from Loungon
Dear Customer,
Thank you for bringing this to our attention. We sincerely apologize that it does not live up to your standards. This is certainly not the experience we wish for our customers.
We would like to make this right for you. For a prompt resolution, please contact our customer service team at service@loungon.com with your order number. We are ready to assist you with a suitable solution.
Thank you for your patience and the opportunity to address this.
Bought 2 items 1.7.26 and 7.7.26…
Bought 2 items 1.7.26 and 7.7.26 separately.I found it very hard to commit with the customer service team, I asked for a refund and have still not received one . Poor customer service and poor website, please do not buy from this site , wish I had checked trustpilot first
1 July 2026
Unprompted review
Reply from Loungon
Dear Customer, thank you for taking the time to share your feedback.
We sincerely apologize for the disappointing experience you had and fully understand your frustration.
We take your feedback very seriously and will review our service to prevent this from happening to other customers.
Please send your details to our customer service email address: service@loungon.com.Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
I received my goods
I received my goods, very poor quality, didn’t for either, e-mailed 3 times , no reply, do not order from this company , ridiculously poor service
20 July 2026
Unprompted review
Reply from Loungon
Dear Customer, thank you very much for taking the time to share your feedback.
We are truly sorry that the product quality and material were nothing like what you expected and left you feeling completely dissatisfied. We understand how disappointing it is to receive a product that falls so far short of what was shown, and this is not the level of quality we want to deliver.
Please send your order details to our customer service email address: service@loungon.com. Our professional customer service team will provide you with the best solution within 24 hours.
Slightly dissapointed
Orderd glasses from this company
Sold as being photochromatic
And adjusting to vision
They do neither
They are just cheap reading glasses that i could get for a fraction of the price in a local store.
Emailed customer support twice asking for a refund as the good were not as adverised ,with no reply
After submitting review on truspilot company emailed me.
They set up a refund which i received the next day.
So fair play to them for doing that
14 July 2026
Unprompted review
Reply from Loungon
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@loungon.com. Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Poor quality
Poor quality, ill fitting underwear. Their replies to my multiple emails requesting a return were all identical "your order is on its way".
Avoid at all costs!!
20 July 2026
Unprompted review
Reply from Loungon
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@loungon.com, and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
A good experience all round.
A good experience all round.
Quick turnaround time and response to queries..
13 July 2026
Unprompted review
Really great customer service
Really great customer service, prompt and efficient
17 July 2026
Unprompted review
Fantastic Customer Service
Fantastic Customer Service
I wasn't happy with my purchase and after I contacted Loungon to advise them of my feelings
The refund was dealt with fast and efficiently
15 July 2026
Unprompted review
Excellent Quality Products
Excellent Quality Products
Great Customer Service
Superb Prices
15 July 2026
Unprompted review
Mistake Rectified Immediately.
Order problem was they did an upgrade option instead of the original,which I clicked on, but the original wasn’t deleted and they billed me for the two of them and were going to send both. I queried this and explained the mistake, I got a reply straight away and they refunded my PayPal account for the difference immediately. Very satisfied with their response and efficiency. A very good service 👍👍
13 July 2026
Unprompted review
Personally I would not give a 1
Personally I would not give a 1. I have tried so many times to contact them for a refund to goods received which I have no response.
The quality of the goods purchased is very poor and unusable
Avoid
They say good customer service well I certainly haven’t had any good service or acknowledge to emails and messages and live chat
14 July 2026
Unprompted review
Reply from Loungon
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@loungon.comwith your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
They was very nice and very reponsive…
They was very nice and very reponsive and got in touch when there was a problem with my product
14 July 2026
Unprompted review
It took a while to sort my query out
It took a while to sort my query out
15 July 2026
Unprompted review
Ordered 2 fan lights
Ordered 2 fan lights, one came broken I was offered a refund or replacement no questions asked. Very fast and helpful customer service.
6 July 2026
Unprompted review
The actual product is fantastic and the…
The actual product is fantastic and the customer service are brilliant. I will definitely be buy from them again.
10 July 2026
Unprompted review
Very helpful customer service team
15 July 2026
Unprompted review
Great transaction with them and were…
Great transaction with them and were happy to help
15 July 2026
Unprompted review
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