Loungon Reviews 

Good service Quick to reply and sort out my problem.

Ordered a bra,was different to advertised,good customer service,refunded and no need to send the item back

Since my 1 star review I have been contacted and refunded. I cannot say the quality of their merchandise is great, but the customer service is quick and easy to deal with......
This is my original post
Ordered a dashcam which basically did not work as advertised. Also when I attached the dashcam to the windscreen it stayed in place for 2 days and then fell off with no way to re attach it. I have tried contacting them 4 times for a refund...no reply. Apparently I have been scammed but hopefully this review will warn others not to deal with these people.

So easy to communicate with these people. Offered a refund immediately when it was discovered that I had ordered the same item twice in error.

When my product arrived it wasn’t right for me , I contacted the team and explained the situation and they responded immediately, they offered me a solution which I accepted and it was a very quick solution.
I was very impressed with how quickly the team sorted my problem out and how quickly my refund was in my account .
This is a very caring company thank you so much .

Great experience, first class from start to finish, no quibbles, great communication, love buying from you 👍🙂

glasses cheap tacky bought same pair for£1.00local shop they certainly not photochromatic wrong prescription dont be fooled junk

I ordered a dark brown hair topper from this company, and what arrived was nothing like the advertised product. They sent me a red topper — completely different in colour and quality.

Customer service initially acted helpfully and asked for photos. Once I sent them, their attitude changed completely. They DID reply, but only to claim there were “no quality issues” and refused to acknowledge the obvious mistake. They told me I would have to pay for return shipping even though the item was clearly wrong.

Their “solution” was to offer me 20% off my next order — as if I would ever order from them again.

The product quality is poor, the item was misrepresented, and their customer service is shocking.
Avoid this company. They do not stand behind their products and take no responsibility once they have your money.
Update: After this review, the company reached out and handled the situation quickly. They acknowledged the discrepancy with the topper, apologised, and issued a full refund — without asking for the item back. I have to admit their customer service team was very responsive, and they resolved the issue much faster than I expected.

Would I buy from them again? I’m willing to give the company another chance, but not for wigs or toppers. For other products, I’d consider ordering again based on how well they dealt with the problem.

I ordered via their site. The item that arrived was not as advertised. Contacted them and initially they were helpful saying they would assist. Sent photos as they asked me to, and from that point absolutely nothing. I've chased and chased and no replies. Please avoid this company. Products are poor quality and the customer service is shocking.

Since adding this review Loungon have been in touch and offered a full refund on the item, so despite some initial unanswered emails, following me posting this review, has got some movement and a solution now sorted.

Great service as always.

I've emailed this company three times now and I've still not had a reply .
Goods not received and its been nearly three weeks since I ordered.
I want a refund

Loungon High Waste Tummy Control Pants

Had high hopes for these pants as video showed huge difference to body shape, however in reality they barely made a difference! Very disappointing. I contacted Loungon and was asked to send a video… eh no thanks!

I ordered a dress, lovely fabric perfect sizing but it didn’t suit me. I asked for their returns policy. They refunded me straight away and advised to keep the dress as a good will gesture. The customer services rep name of Soirsua was very friendly and polite
Will definately order from th again

Issue quickly resolved. Responded within a day to email.

The time they took to sort my refund out was basically hours and not weeks they offered me at first a 20% refund when I said no they gave me a full refund and it was in my bank account within days ,no dragging it out I’m sorry that the product was not what I wanted and I hope they change to a flesh coloured sleeve I cannot thank the staff enough,well done .

I had issue with my product. I contacted Lougon customer service and I got reply straight away. It was dealt with very professionally and I got refunded without any issue. Highly recommend Loungon. I will definitely be shopping here again.

They were very quick to reply and sort out my problem with my order.

Good communication. Excellent product, which is sturdy and well made. They did not hesitate to send me a refund for a duplicate order, ordered by me in error

Most horrendous Compmay out there. Absolutely impossible to send items back. There is a contact (they never ever ever reply). If you leave a poor review on here - they reply to that (saying contact ) the same Adress that never ever reply’s. DO NOT - what ever you do order form this company. I have reported them - and they are now under investigation

Great that's all I can say