LoveCrafts Reviews 2,113

My query was dealt with very quickly and efficiently. I was extremely satisfied with the outcome and the service I received. I would highly recommend Lovecrafts.

Very much delayed shipping. I called on Friday when I placed my order asking if it could be shipped as soon as possible. Was told a call would be placed to the warehouse or the shipping department, I don't recall which, to try to accommodate. A was notified that a shipping label was created on Sunday. When by Tuesday afternoon USPS tracking showed USPS was still waiting to received the package, Lovecrafts insisted my package was shipped and USPS just had not updated its tracking information. Even after asking that it be shipped as quickly as possible the package was not actually delivered to the post office until late Wednesday morning. Had I ordered from the company I usually buy from I would already have my yarn. Inexcusably slow shipping and unacceptable false information.

I purchased many products. Great and very reliable company.

Terrible customer service.

I've ordered from LoveCrafts about 6 or 7 times now and always had a good experience. There's a huge range of yarn and you can use the filter online to easily find what you want if you're after a specific colour, fibre, weight or brand. My orders have always been dispatched really quickly and the yarn is good quality.

If you're worried about buying online they allow you to return the yarn within 30 days which is really helpful if the yarn arrives and you realise it's not quite right for your project.

Overall really rate them and so helpful if you're looking for a specific type of yarn that you can't easily find in shops.

I had a pattern question and it was answered quickly and thoroughly. Great service!

Always a pleasure to communicate with. Very helpful no matter what the problem. See to go above and beyond to help their customers. Never a bad moment

I made a mistake in my order and contacted LoveCrafts the following morning. The agent, Anna O., dealt with it quickly and effectively. The order was cancelled and I was refunded immediately allowing me to order the correct items. Great service.

Anna got back to me very quickly regarding a query I had

Items were returned but didn’t hear from lovecraft. Used chat and Brianna ended up issuing a refund.

Love the yarn- great customer service

The price is reasonable, the quality is great, the selection is amazing and the yarn arrives in a timely manner.

Very unhappy
Not received my pre paid order
And nobody responds to the complaints
Seems like a fraud website

Just ordered a knitting payment and received it seconds after payment - which is not unusual.

What was brilliant was that it was a straightforward pdf which appeared on the screen - I didn't have to go to my email or anything, and I was able to open it immediately. Etsy should take lessons from Lovecraft in how to send customers patterns!!

A great company to deal with. The website is really easy to navigate with a wide range of products. There are always good offers on wool including luxury products such as cashmere. Delivery is fast and items are well packed. I have never had anything other than an excellent service.

Customer support operator was very knowledgeable and was able to provide a solution to my problem. She enabled me to return the yarn I'd purchased in error, also supported me to identify a more appropriate yarn which I have purchased.
Returns process was easy to follow online.
As always, LoveCrafts have proven themselves to be an excellent and efficient service. Very satisfied customer.

Lovecrafts is a brilliant site for yarn and you can pick up some fab patterns at a very reasonable price or for free . They are very helpful if you have any queries and respond quickly . Highly recommend

My experience was excellent my query was dealt with straight away, keep up the good work.

Fantastic team behind the scenes that help you with any questions you have with patterns , even if you don't buy them from the site. I got my patons pattern from charity shop and they were more than happy to help.

Excellent support received when queries raised re yarn volume and alternative brands.