LoveCrafts Reviews 2,113

I had trouble using my gift card, as the reference kept being declined. The LoveCraft support member, Anastasia P, went above and beyond to help me understand what I needed to do to get the card to work and to get the card working so I could complete my purchase. The communication and care were excellent, and the product I brought was exactly what I wanted. Thank you.

Very unprofessional and fraudulent service.
I ordered a product from Love Craft Gift through their official website (Order ID #217113), but I never received my product. There is no tracking information, no courier details, and absolutely no communication from their side.
I tried contacting them using the email IDs provided—one email ID is invalid, and the other never replied. Phone calls are also not answered.
This level of negligence is unacceptable. They take payment but fail to deliver the product or provide any support. Completely unreliable, misleading, and irresponsible service.
I would strongly advise others not to trust or order from Love Craft Gift. Worst experience ever.

Amazing customer service. The staff really try to solve any issues. Always very impressed.
Special thanks to Maria

I had questions about text messages I received and doubted they were legit. Love Crafts completely answered my questions in a timely and courteous manner.

Have been shopping with Lovecrafts for many years, the only place I get my yarns. Service and products are excellent

My issue was resolved quickly and efficiently, and I was very satisfied with the outcome. The communication felt warm and friendly!

I love Paint Box yarn, and need to order more to finish three separate projects. I have been trying to order what I need for 4 months now, and there has been next to no stock available. I was told that stock is limited because they are opening a store in the US, I wish they wouldn't and would actually sell yarn to the people trying to finish projects for upcoming weddings are babies. I keep hoping some other site will pick up Paint Box yarn.....

Excellent service and prompt

Had placed an order for yarn. Was informed via email it was out of stock.The email was personal, prompt, courteous and beyond impressive.My refund was issued the moment I responded. LoveCrafts obviously put their customer first. The process completely won my confidence. So good to see a company doing it the old fashioned way. 10 out of 10.

Really annoyed. Price suddenly jumped without any warning as i was checking out!! I guess a sale ended but it was not clear at all! I saw absolutely NOTHING saying it was about to happen.
Completely wasted my time. I guess i'll look elsewhere.

They advised me that the yarn I had chosen was unavailable and asked me to chose another color as opposed to just cancelling my order. This is true customer service!!!

I have never looked though the patterns & not found something i want to knit

I had small problem regarding a Knitting Patter I had bought. I send an email to the Customer Services explaining the problem. It was sorted out efficiently and promptly. Well done and Thankyou.

I have always had excellent service from Lovecrafts. The team answered my query promptly and were so friendly. Also, I can find what I am looking for easily on their website whether it is yarn, needles, hooks or patterns.

I have ordered several times from Lovecrafts always had a positive experience.

My parcel was over a week late, the customer service to resolve this was extremely poor.
I have previously ordered without any problems but I won’t be in a hurry to order again.

As a new designer, Lovecraft's has made it simple to post my designs, and easy to maintain my listings. The help I received when I did have a problem was super quick, super helpful, and the follow up was greatly appreciated.

My daughter chose some yarn for a cardigan which I soon realised was end of season. I found it in the sale on lovecrafts and ordered it. It arrived more quickly than expected. I started knitting and realised I needed more yarn. I contacted lovecrafts to check the dyelot and they replied in less than 40 minutes to say they still had that dyelot. Ordered some more. Very pleased.

Positive Help
I mis-read my pattern and ordered half the quantity of wool that I needed. I placed a new order for the additional wool then contacted the help bot. They immediately replied by getting a customer service representative who took the details of my previous lot and dye # and made sure that my top up order was going to match exactly. It only took about 5 mins from placing my new order to updating it. I then got a confirmation email. Excellent job Lovecrafts.