LoveCrafts Reviews 2,113

Everything: support team pretty fast considering how busy the staff is. The message was clear and polite. Now, let me reorder the pattern ! 😃
Have a nice week !

Excellent selection of yarn colors and fast shipping.

Great service. Ordering is easy and fast delivery. Yarn is great too.

I have been dealing with Love Crafts for years and it has always proved to be a very pleasant and satisfactory experience. My recent communication with Brianna was no exception. I can describe her replies to my query as having been most courteous, prompt and very useful.

Outstanding customer service. I’ve bought from them a few times and have always been really pleased with the products and service. My most recent purchase was left in my blue bin while we were on holiday (by Royal Mail - lovecraft were not at fault) and my neighbour put the bin out to be collected. I contacted lovecraft and they sent me a replacement. Really can’t argue with that!

Love Crafts is a wonderful company to work with! They go out of their way to make sure you are happy with purchase. If a problem arises they are very quick to fix it. I really love shopping on their site!

I needed info on a pattern book I was considering buying and I got a quick reply to my query

I got stuck & didn't understand the patterns instructions. I contacted the Smiles team at Lovecrafts, explained the problems & asked for help. Julie responded very quickly, & gave me excellent clear advice, to help me out. It worked! Thank you so much.

I am a largely housebound senior citizen who enjoys knitting stripey socks. I chose two Paintbox balls in fair isle pattern, my first order from you, and when they arrived was bemused to see how thin the yarn was. Nowhere on the label did it say what ply the yarn was. Simply calls itself sock yarn. Regardless I started to attempt to cast on to my 3mm dpns which was simply impossible with this yarn proving slippy, twisty and thin. Trying as I might it was not possible to keep stitches tight between pins. I then tried using thinner pins then tried casting on using one needle then slipping onto dpns, with the same horrible results. I do not have access to circular needle. After two days of effort I accepted a dreadful looking rib thinking it would look better on the stocking stitch - it doesn’t. The yarn is thin, spacey, nothing warm looking about it and it is simply not worth persevering. There is no enjoyment and no likelihood of a wearable sock. I don’t understand how this yarn can be 75% wool. What kind of sock is it supposed to be used for?

I cannot think to start trying to find out how to go about sending it back and trying to get a refund so will just put it down to a bad experience and avoid. Your firm in future. LA, Perthshire.

I contacted the Lovecrafts team for help understanding a pattern I had bought as a download. The team responded very quickly & kept me updated as to their progress. Sadly they were unable to contact the seller but very quickly refunded me the full price of the pattern. I found them very helpful and though I still can’t knit the pattern I am pleased not to be out of pocket.

Good correspondence, usually quick delivery
Lovely company to deal with

My parcel was lost before it got to Evri , I got a refund (very quickly refunded). Got a message from Evri 6 weeks later about delivery . Tuesday I received a battered bag of wool . Had to send it back ,but 6 weeks!!!!! Won't use Lovecrafts again , will spend my money with a company who cares about their customers .

After a less than happy yarn review about a cotton yarn that was too thin, Love Crafts’ staff very quickly made contact to find out what the problem was.
I was asked to return the yarn postage-free, for a refund. Nobody could ask for more!

I placed a high dollar order and it was timely shipped to me but I never received the multiple packages. I contacted Love Crafts and they have replaced all the missing packages. I have received two of them already! The others have been sent! This was NOT an error on the part of Love Crafts. It was either delivered to the wrong address by the postal service or stolen at my rural box. They have been wonderful to deal with!

Staff very helpful and communication from them was instant.
Wool for pattern, no longer available and staff advised a replacement yarn that is perfect.
Many thanks Lovecrafts.

I would not give this company 1 star, but let me say that I do NOT recommend this company.

Dismal experience and I will not support them again. I see Facebook has many, many negative reviews and it is my fault for not researching them before placing my order.

Usually fantastic deliveries and I'm happy with the wool and patterns. I recently had only 1 ball missing and they couldn't have been more helpful and it's rectified.

KEEP ME POSTED ON EVERYTHING. THANK YOU FOR KEEPING ME INFORMED ABOUT ALL MY ORDERS. I AM SCORING THE LOVECRAFTS TEAM. 10 OUT 10 FIVE GOLDEN STARS TO EACH OF YOU. High Fives to each of you ye are the Best Team to have. Top of the class 😁😁 😁😁. Gos to all the Managers and her Team for all the hard work they do for all the Customers. Thank you so much for everything so far.

I have ordered yarn a few times from this company, and have always had good experiences with them. I have always found them to have good old fashioned service where I feel valued as a customer. They are very efficient with good communication They are my first go to when browsing for wool