I had difficulty accessing a free download after placing my order. I phoned, and the lady to whom I spoke told me that she would email the download within 5 minutes - and she did!!! So often, these da... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always buy my wool from lovecrafts. Paintbox yarn is very good quality. I use it for crocheting or knitting. Very good price and even better when on offer. Delivery is always speedy to . Never had any... See more
I had trouble using my gift card, as the reference kept being declined. The LoveCraft support member, Anastasia P, went above and beyond to help me understand what I needed to do to get the card to w... See more
I ordered a beautiful pattern and then got myself muddled because I'm not used to reading crochet charts. I reached out to Patternly and got a very fast and friendly response to my several queries whi... See more
Company details
About LoveCrafts
Information provided by various external sources
Knitting yarn, patterns, needles, crochet accessories, hooks, craft books and kits, you name it, you'll find it. On LoveCrafts.com, discover all the craft materials you need to start your next project. We ship worldwide (yippee!) and have dedicated websites for the UK, US, and Germany. Plus, our friendly customer service team, Smiles, are on hand to make your experience smooth and smiley every make of the way!
Contact info
London, United Kingdom
- lovecrafts.com
4.4
Excellent
2k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very obliging customer service
I wanted to adjust my order and customer service sorted it very quickly and communication was excellent.
22 April 2025
Unprompted review
Reply from LoveCrafts
Hello Karen,
Thank you for the lovely feedback!
We're really happy to hear that our customer service team was able to assist you quickly and communicate clearly throughout.
It means a lot to us that you had a smooth and positive experience — we're always here if you need anything else!
Best wishes,
Mary and the LoveCrafts Team
Excellent Customer Service support !
22 April 2025
Unprompted review
Reply from LoveCrafts
Hello Tatjana,
Thank you so much for your kind words!
We're thrilled to hear you had a great experience with our Customer Service team.
Best wishes,
Mary and the LoveCrafts Team
Thumbs up, LoveCrafts
LoveCrafts has a very broad selection of yarns, the products are always of good quality, and their customer service is informative and efficient. In addition, their international shipping is terrific.
18 April 2025
Unprompted review
Reply from LoveCrafts
Hello,
Thank you so much for your lovely feedback!
We're thrilled to hear you're enjoying our yarn selection, quality, and customer service. It’s also great to know our international shipping is working well for you.
We truly appreciate your support!
Best wishes,
Mary and the LoveCrafts Team
Very quick delivery of order
Very quick delivery of order. Got the facility of free delivery if you order a bit more. More yarn, no problem. I made an error in my order myself and Maria was very helpful and kept me informed of the progress.
16 April 2025
Unprompted review
Reply from LoveCrafts
Hello Isabelle,
Thank you so much for your kind feedback!
We're delighted to hear your order arrived quickly and that you were able to take advantage of our free delivery offer — more yarn is always a win!
We're also glad Maria could assist and keep you updated. If you ever need help again, please don't hesitate to contact us.
Best wishes,
Mary and the LoveCrafts Team
Great customer service
There was a mix up with Royal Mail and An Post where they returned my parcel to LoveCrafts and I emailed LoveCrafts and got a response within 12 hours with options on what to do. They were very nice & my package was resent with a different shipping company. Thanks!
19 April 2025
Unprompted review
Reply from LoveCrafts
Hello,
Thank you so much for your lovely feedback!
We're really happy we could help get things sorted quickly for you. It's great to hear your parcel made it safely in the end.
If you ever need anything else, we're always here to help — happy crafting!
Best wishes,
Mary and the LoveCrafts Team
All is not Lost, get in touch with the Angels!
My query was dealt with quickly and answered everything for me.
It was so re- assuring to know that my problem was not insurmountable.
I was asked to knit an Aran design using Chunky yarn which was100% wool.
I knew the yardage was less than an Aran I had to compare it with , and also that pure wool doesn't go as far.
However, the Smiles team of Angels were able to resolve my query
18 April 2025
Unprompted review
Reply from LoveCrafts
Hello Elly,
Thank you so much for your kind words! We're delighted to hear that our team was able to help. It can definitely be tricky navigating yarn substitutions, especially with different fibers and weights, so we're really glad we could assist. Wishing you all the best with your project!
Best wishes,
Julie and the LoveCrafts Team
Super Service
Excellent quality at a value-for-money price. Prompt delivery with regular updates as to my orders progress. Customer service was excellent too with helpful responses. I’d definitely recommend LoveCrafts
7 April 2025
Unprompted review
Reply from LoveCrafts
Hello Jana,
Thank you so much for the lovely feedback! We're thrilled to hear you were happy with the quality, service, and updates along the way. It really means a lot that you'd recommend us—hope to see you again soon!
Best wishes,
Julie and the LoveCrafts Team
Customer Service was a joy and my order…
Customer Service was a joy and my order LE801528475GBcame 2 days later!! Great product! Will order from Lovecraft again!
14 April 2025
Unprompted review
Reply from LoveCrafts
Hello Pamela,
Thank you so much for your feedback! We’re absolutely thrilled to know that you were pleased with our customer service and that your order arrived just two days after you reached out to us. Typically, standard delivery to your area takes up to 10 business days, so we’re really excited that it got to you within that timeframe. We can’t wait to see you again for your next order!
Best wishes,
Julie and the LoveCrafts Team
Fast delivery
Fast delivery, excellent quality, supportive customer service, I highly recommend them for all knitting supplies & yarns
14 April 2025
Unprompted review
Reply from LoveCrafts
Hello Maria,
Thank you so much for the glowing review! We're thrilled to hear you had a great experience with our delivery, quality, and customer service. Your recommendation means the world to us! Happy crafting, and we can’t wait to help with your next project!
Best wishes,
Julie and the LoveCrafts Team
The people at Lovecraft are brilliant…
The people at Lovecraft are brilliant they were so helpful with my queries about yarn and were so helpful after I mistakenly ordered the wrong yarn, they were exceptionally kind in helping me to return the yarn, no fuss and it was very easy. I will definitely be buying yarn from them when the yarn I want is back in stock. A great company ang great customer service
15 April 2025
Unprompted review
Reply from LoveCrafts
Hello Sally,
Thank you so much for your kind words! We're so happy we could help with your yarn mix-up and make the return process easy for you. It’s always a pleasure to assist, and we can’t wait for you to get the yarn you want once it’s back in stock! Your feedback really means a lot to us. See you again soon!
Best wishes,
Julie and the LoveCrafts Team
I received prompt service and no hassle…
I received prompt service and no hassle about an error.
I'm looking forward to crafting my hooded kimono with their fine yarn.
9 April 2025
Unprompted review
Reply from LoveCrafts
Hello,
Thank you so much for your feedback! We're really glad we could sort things quickly and without any fuss—it's what we're here for! That hooded kimono project sounds amazing, and we can't wait to see how it turns out. Happy crafting!
Best wishes,
Julie and the LoveCrafts Team
Excellent customer services, good value for money
I've placed a good few orders now with Lovecrafts, no issues at all, in fact their customer services proactively reached out to me when I had been charged An Post customs fees in error due to a mistake by Royal Mail (I actually hadn't realised the order was already Duty Paid so didn't contact Lovecrafts about it) and arranged an immediate refund of the fees.
Great choice of yarns, good prices, quick delivery and regular discounts / sales.
Very impressed with both sales and service.
11 April 2025
Unprompted review
Reply from LoveCrafts
Hello Angela,
Thank you so much for such a detailed review! We're really glad everything's been going smoothly with your orders, and we're especially happy we could help sort out the customs fees quickly. We're delighted that you’re enjoying the yarns, prices, and offers too!
Happy crafting!
Best wishes,
Julie and the LoveCrafts Team
Great customer service
Lovecrafts give fantastic customer service. They are a friendly company, give an efficient delivery and have a great choice of crafting supplies at a reasonable price.
14 April 2025
Unprompted review
Reply from LoveCrafts
Hello Bernice,
Thank you so much for your kind words! We're so happy to hear you’ve had a great experience with our customer service and that you’re enjoying our crafty range (and speedy delivery too!). If you need anything else, please let us know!
Best wishes,
Julie and the LoveCrafts Team
Lovecrafts are so professional and…
Lovecrafts are so professional and everything you order is packed well. Their patterns are absolutely fantastic.
15 April 2025
Unprompted review
Reply from LoveCrafts
Hello Jennifer,
Thank you so much for the lovely words! We're thrilled to hear you’re enjoying the patterns and that your orders have been arriving safe and sound. It really means a lot to us—your kind feedback just made our day! Happy making, and we’re always here if you need anything!
Best wishes,
Julie and the LoveCrafts Team
Very helpful
Anna was very helpful and everything was sorted that day thank you
11 April 2025
Unprompted review
Reply from LoveCrafts
Hello,
Thank you so much for sharing your thoughts about my colleague Anna! We always aim to assist as quickly as possible, and I'm thrilled to hear that your issue was resolved in no time! If there's anything else you need, feel free to reach out!
Best regards,
Julie and the LoveCrafts Team
Excellent for all crafting supplies
Always great service, quick delivery and the customer service team are always happy to help with a query.
14 April 2025
Unprompted review
Reply from LoveCrafts
Hello Anne,
We truly appreciate your wonderful feedback! We're so glad to know that you're pleased with our delivery and service!
If you have any more questions or need assistance, feel free to reach out—we're always here to assist you!
Best wishes,
Julie and the LoveCrafts Team
Company Doesn’t Fulfill Orders
My Yarn Shop went out of business in a hurricane. I lost all the data as my laptop and paper copies were totally destroyed. I’m relied on companies to help me out. Lovecraft’s never fulfilled my order and never got back to me to help out. When I was able to track the order and reach out to them, they said it had been too long and couldn’t help me with anything I paid for the order and I deserve to have some satisfaction. All I get is generic answers that do not apply to my problem. I will advise all my customers to never do business with this company again.
UPDATE:
All I had to go on was my account information which showed, and still shows, the order not sent. I also emailed and called and was told nothing could be done. After I posted the above review, LoveCrafts finally contacted me and said they delivered what they could and charged me accordingly. I will accept their word on this, but due to the lack of initial customer service will only raise my review 2 points.
7 April 2025
Unprompted review
Reply from LoveCrafts
Hello Sandra,
Thank you for reaching out, and I’m truly sorry to hear about the challenges you’ve faced—especially the loss of your business in the hurricane. I can only imagine how difficult that must have been, and I appreciate you taking the time to get in touch.
I was able to locate your communication using the order number you provided. After reviewing the details, I can confirm that the order in question is from 2023. According to our records, it was marked as shipped at the time, and based on our previous conversations from that period, it appears the package was received.
Please note that we’re only able to open an investigation with the delivery service within 90 days of the delivery date. As it has now been almost two years since the order was placed, it is unfortunately no longer possible for us to open an investigation with the delivery service, as tracking information is no longer available after this length of time. I truly appreciate your understanding!
That said, I completely understand that you may still have concerns, and I’ll be following up with you directly via email to provide more context and details about the order.
In the meantime, if there’s anything else you'd like to share, please don’t hesitate to reach out to us at info@lovecrafts.com.
Best wishes,
Julie and the LoveCrafts Team
Hiw wonderful the Love Craft team are
There was a slight error, on my side when changing the delivery address. Kate and the Love Craft team were very patient with me waiting for the correct address and also a change in the one wool colour.
Thank you for your patience and for sorting my order out. This was finally closed on 01/04/2024.
You have been most helpful and it was much appreciated.
24 March 2025
Unprompted review
Reply from LoveCrafts
Hello Margaret,
Thank you so much for your kind words!
We're glad we could assist you in sorting everything out, and we truly appreciate your patience as well. If you ever need anything else, we're always happy to help.
Happy crafting!
Best wishes,
Mary and the LoveCrafts Team
Yarn Restock Problem
I really love the paintbox yarns,but the restocking time is pushing me to look at other businesses for future yarn purchases. I was trying to finish a sweater in October 2024 and ended up being a ball or 2 short, and the yarn was out of stock. It still is and every time I reach out to customer service, they push it 3 months out from Janaury to then March and now to June with the possibility of a longer delay. It shouldn't take a year to restock one type of yarn.
2 April 2025
Unprompted review
Reply from LoveCrafts
Hello Jennifer,
Thank you for your patience and for sharing your experience with us. We truly appreciate your love for Paintbox Yarns and understand how frustrating it must be to wait for a restock, especially when you're so close to finishing your sweater.
We do everything in our power to restock our most popular shades as quickly as possible, but restock timelines can vary due to factors beyond our control. I completely understand how this delay is disappointing, and I'm really sorry for the inconvenience.
To stay updated, please use the Notify Me button on the product page—this way, you'll receive an email as soon as your shade is back in stock. If there's anything else I can do to help, please let me know!
Best wishes,
Julie and the LoveCrafts Team
Reply from LoveCrafts
Hello Gail,
We appreciate your feedback and your kind words! We always try to help in the best way possible, and we're happy that you're satisfied with our service! If you ever need anything else, please let us know!
Best wishes,
Julie and the LoveCrafts Team
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