Loveflooring Reviews 20

They allegedly sent my item via Evri. Postcode wrong and Evri sent it back to them, Seller tried to blame Amazon even though they sent ot the parcel directly and not sent by Amazon

Easy to navigate website.
Good price compared to other shops / stores
Very quick delivery.
The only slight negative is that I was not informed of a delivery date. Luckily someone was in to take delivery.

Good quality, good price and on time delivery. Thank you

Ordered online, was emailed a date for delivery, I arranged for someone to be home all day and confirmed delivery was ok for that day, love flooring then emailed and alternative day for delivery I responded that the original day was the only day available. They then called me on the day of delivery stating they have tried to contact me, this was the first phonecall anybody made and all emails had no contact details for them.
They denied receiving any response by email and could not deliver because it was too late to arrange.
Extremely bad customer service.
Would not recommend and will not use again.

Supplied a defective underlay product via Amazon. Argued with customer when reported issue. Does not have clue how to deal with customers when matter goe awry. Blames/insults the customer who is highly qualified engineer and has probably more skill and knowledge that anyone they imploy. Never even apologise or show empathy with the customer for the distress and inconvienece cause by supplying a defective faulty roll of carpet underlay that put a stop on an urgent job.

You judge a company by the way they deal with complaints/issue raised. In this and probably others cases in an abissmal way. Customer service do not have clue how to deal with complaints IMHO. Stay away from this company is my advice.

The underlay I ordered was cut perfectly to size and was packaged very nicely.
Anyone wanting to use an underlay for soundproofing it 100% doesn't work, you need to insulate under the actual floor.

Fast efficient service and good quality products

Super service explaining and answering all questions to help us pick the right carpet thankyou.

Lovely flooring! Our vinyl flooring is exactly as advertised- if not better. High quality and beautiful to look at. Arrived well wrapped up and in good condition. The staff were very friendly and helpful and the product arrived within the expected time. Highly recommend

Haven't put it down yet but looks good.

Untill four years ago always shopped at other outlets but found this Gem as I wanted a specific underlay. Not commercial but Chris and his Team have served me well now about five fittings with great understanding of requirements, products and price always more competitive than anything on the internet. In addition recommended Stuart for fitting at short notice who was brilliant as planned Carpet fitter let us down. Stuart fitted two Carpets now and very pleased.

Simple ordering process and prompt delivery.

Excellent service, great price, immediate delivery

Speedy response to special request and next day delivery when 3-4days quoted.

Brilliant Tredaire underlay, second time I've bought from you, best value on the Internet and swift dispatch, really happy with the service and quality of the product, thank you!

Quick delivery and excellent communication

Great shop
Will use again in future

Great service, delivery and a knowledgeable team helping me make the best flooring choices