Love Free From Reviews 

154
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

There was some interesting items in my box but not all of them had the ingredients listed on them, especially the bars with nuts in! I can’t have peanuts! I didn’t try everything in my box as I sh... See more

Rated 5 out of 5 stars

I subscribed to the Gluten free box. There was a fantastic selection of products in the box every month including many products which were not stocked in any of my local shops. It was also great to b... See more

Rated 5 out of 5 stars

Amazing, varied food! My girlfriend is over the moon every time a new box arrives each month. As someone who has no dietary restrictions (other that being optionally veggie), I always feel guilty t... See more

Company replied

Rated 1 out of 5 stars

I was so happy with the mini love free kids box but unfortunately out of curiosity I read the ingredients of the gnaw hot chocolate spoon that was in there and it does say may contain gluten. As for m... See more

Company replied

Company details

  1. Food products supplier

Written by the company

We are a small family run Gluten Free Business! Discover a whole new world of Gluten Free with us. Each month you will receive a surprise selection box of 12+ goodies ranging from sweet/savoury snacks, baking/cooking ingredients, condiments and drinks. Your box will always be worth more than what you pay- saving you money as you discover. Dairy, Oat and Nut Free options available.


Contact info

4.2

Great

TrustScore 4 out of 5

154 reviews

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4.2

All reviews

(154)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

Box half full of stuff that would have been gluten free anyway

I was so disappointed by the contents of my first box... I thought that the whole idea was to try new gluten free products, yet the box was half full of a combination of cookie cutters, a big of crackers that can easily be found and bought from the supermarket if even wanted then a number of items that would be gluten free anyway including coffee, dried fruit and tomato chutney.

12 December 2022
Unprompted review
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Reply from Love Free From

Hi Mike,

Thank you for your feedback.

As we are a discovery box, we aim to help our subscribers discover new free from brands, not just products. So sometimes, although the product you have may be easily found, the brand is new to you so you can then discover their other products and try them out using the discount code provided.

The cookie cutters were a gift from us, we like to put a little extra something in the box each month. This does not contribute to the value of the box, it is extra.

Rated 3 out of 5 stars

First box - amazing, second not so much

My first box was amazing! Plenty of items to make yummy GF meals, along with snacks. The second box contents was a bit more disappointing with lots of protein bars which do not taste nice! And probiotic drinks. Also on my second box it included a pack of prawn crackers, once the box arrived the packet was open with all the contents of the prawn crackers crushed and all over the inside of the box. Therefore i was unable to taste them, I emailed customer services who said they would send one out right away. After 3 weeks i still haven’t received them. I’m just now waion my 3rd box to decide i will be continuing with this.

3 November 2022
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Reply from Love Free From

Hi Sash,
Thank you for your review and feedback, I will pass this onto the team.

As it is a discovery box, the products will always vary each month and there may be items that you don't enjoy as much but you might discover different flavours/products that the brand does that you do enjoy. You can then try these with the discount in your box!
The reason for the probiotic drinks is because as coeliacs, or those with gluten and food intolerances and allergies, it is very important to look after our gut and digestive system; so our boxes also help you to keep your body healthy while avoiding gluten.
We had sent out a replacement pack to you, however sometimes deliveries do go missing, and as we were unaware that you hadn't received them we could not rectify this. We have now sent out a further replacement as per our email, however due to the Royal Mail strikes there may be delays.

We hope you enjoy your December Winter Special box :)

Rated 1 out of 5 stars

Not received my order

30 November 2022
Love Free From logo

Reply from Love Free From

Hi Louise,
I can see that you ordered your box after the cut off date for Novembers box, this means you’ll be receiving our December winter special box which will be dispatched by the 15th of December and with you shortly after. This is all stated in the product description, on the header of the website and on our ‘find out more’ page. We hope you like your box 😊

Rated 5 out of 5 stars

Fantastic box

Fantastic box, loved the items! Couple of things I wasn’t keen on but it was nice to be able to try new things. Loved my little surprise too, the fan came in very useful. Already excited for my next box!

25 July 2022
Rated 5 out of 5 stars

Absolutely love this service

Absolutely love this service, it makes me try things I never knew existed. They are very helpful when you contact them and always try to accommodate your requests (other intolerances/allergies).

5 July 2022
Rated 5 out of 5 stars

Loved it!

Loved the Gluten Free box, being in NZ it was great to receive some items I don't usually have access to. Everything is super tasty!

29 June 2022
Rated 5 out of 5 stars

I may have had an issue with this box

I may have had an issue with this box , it's never happened before over the ,9/10 months I've been subscribing to love free from , it did take almost a week for the absolutely brilliant customer service to find out where the box had gone and replace the missing box , the customer service agent , Isabella worked really hard to sort the issue , was very understanding and helpful

1 May 2022
Rated 4 out of 5 stars

Good selection

Efficient system in place for recurring orders. Arrives on time. The selection is good and I enjoy seeing what there is, but sometimes some of the contents are very different to what I would eat and I don’t know what to do with them so they get discarded eg bird jelly.

1 May 2022
Rated 5 out of 5 stars

Interesting products every month

I love receiving my box every month! The products are interesting and often things I have never come across before.
On the rare occasion that the labelling has confused me as the gluten-free status, Love Free From has been very responsive and clarified the situation. I look forward to receiving it each time!!!

1 May 2022

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