I had an issue with a premium bundle where one item didn’t quite match what I reasonably expected from the product description. My first chats were unnecessarily frustrating, after that it took a co... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great toy , she said it’s the best yet, the little tub of cream does wonders , haven’t tried the balls yet but intend to , she said a nine out of ten , were expanding all the time, almost have our du... See more
Company replied
Very nice sexy wear good delivery time!Little more expensive than cheaper on line supply shops but better quality wear. Not as expensive as other outlets too!
Delivery was timely. Value was great. Fit accurate to website description and lingerie feels of good quality /substantial (won't be ruined after 1 wear)
Company details
- #17 of 19 best companies in Sex toy store
- #9 of 9 best companies in Adult entertainment store
- #11 of 12 best companies in Erotic clothing
- #30 of 37 best companies in Lingerie shop
- #52 of 56 best companies in Underwear shop
About Lovehoney
Written by the company
👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
3.9
Great
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would 100% recommend/use again
Reliable, punctual. Very positive experience. Fast shipping, cardboard box packaging, even if the product didn’t need the cushioning at all (I ordered lingerie). Ordered a product from the Lovehoney line. Very flattering, does its job, good quality. Would surely buy again from them!!
23 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Still.waiting on my order
20 February 2026
Reply from Lovehoney
Hi there,
We're so sorry to hear that your order has been lost in transit. We're working alongside our carriers to prevent this from happening but can understand that it would be frustrating when it has happened in your case.
Our Customer Care team has refunded your order and reached out to you directly with more details in regard to this.
Kind regards,
Lovehoney Customer Care
Happy puppy ^-^
Fast international shipment, high quality products, very trustworthy, this puppygirl is happy :3
20 February 2026
Great prices /. Satisfaction
Great prices , great efficient private service , and very effective equipment with great results !!😉
20 February 2026
Still has not been delivered...
18 February 2026
Reply from Lovehoney
Hi There,
We are working hard with our carriers to ensure every parcel is delivered on time.
We are sorry that in your case this did not happen and we do understand the frustration this causes.
We have contacted you directly to get this sorted for you.
Kindest regards,
Lovehoney Customer Care
They didnt work at all absolutely waste…
They didnt work at all absolutely waste of money
18 February 2026
Reply from Lovehoney
Hi Jason,
We are terribly sorry your purchase did not work for you, as results may vary.
We have contacted you directly to get this sorted for you.
Kindest regards,
Lovehoney Customer Care
I did not receive my package
18 February 2026
Reply from Lovehoney
Hi Jennifer,
I am sorry to hear that you did not receive your parcel.
We have contacted you directly to get this sorted for you.
Kindest regards,
Lovehoney Customer Care
Great Customer service
Thank you for great customer service. Issue was my error, it was rectified swiftly by customer service.
16 February 2026
Reply from Lovehoney
Hi there,
We're so sorry for any confusion caused by your order being returned to sender and can understand the disappointment that would be caused.
Our Customer Care team has reached out to you directly to get this resolved to your satisfaction.
Kind regards,
Lovehoney Customer Care
This company Love Honey is out on its…
This company Love Honey is out on its own from start to finish my orders are sent and dispatched discretely. We'll done to all.a regular customer so pleased. Neilus O'Sullivan.
12 February 2026
Amazing shop with diverse offer
Amazing shop with diverse offer, top discounts (I purchased my products on discount and saved!), and fast delivery! 🥳 Will purchase more 😍 Oh, and VERY DISCREET packaging. Huge PLUS 🫶🏻 btw this is my second purchase from this store. My warm recommendation 🕺🏻
15 February 2026
Immediate and discrete acknowledgment…
Immediate and discrete acknowledgment and delivery
14 February 2026
Explanation of product spot on delivery…
Explanation of product spot on delivery time spot on and the product itself definitely hits the spot
14 February 2026
Can't believe I've only bought a sex…
Can't believe I've only bought a sex toy now. Easy cleaning,great pleasure,and relatively compact/ sleak for a flesh light
13 February 2026
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I am very sorry to hear that you did not receive your order.
I have contacted you directly via email to assist further with this.
Kindest regards,
Lovehoney Customer Care
Very dissapointing and unprofessional company.
I've made an order for 475 euros. Its supposed to be delivered on the 12th of February. Today is 24th of February. The order was never delivered. Customer service is very poor. I also didnt get my money back. I will not recommened this company. Very dissapointing.
9 February 2026
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry to hear that you have not received your order yet.
I can see this has been delayed by customs procedures, as they have not received the documents required for clearance.
We will contact you directly to get this resolved.
Apologies for any inconvenience caused.
Kind regards,
Lovehoney Customer Care
Good website and good delivery options
10 February 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.