I had an issue with a premium bundle where one item didn’t quite match what I reasonably expected from the product description. My first chats were unnecessarily frustrating, after that it took a co... See more
Company replied
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Review summary
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What people talk about most
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Great toy , she said it’s the best yet, the little tub of cream does wonders , haven’t tried the balls yet but intend to , she said a nine out of ten , were expanding all the time, almost have our du... See more
Company replied
Very nice sexy wear good delivery time!Little more expensive than cheaper on line supply shops but better quality wear. Not as expensive as other outlets too!
Delivery was timely. Value was great. Fit accurate to website description and lingerie feels of good quality /substantial (won't be ruined after 1 wear)
Company details
- #17 of 19 best companies in Sex toy store
- #9 of 9 best companies in Adult entertainment store
- #11 of 12 best companies in Erotic clothing
- #30 of 37 best companies in Lingerie shop
- #52 of 56 best companies in Underwear shop
About Lovehoney
Written by the company
👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
3.9
Great
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Product is fantastic it really sucks…
Product is fantastic it really sucks you and makes one orgasm.very pleased
10 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Chocolates did not work whatsoever !
10 February 2026
Reply from Lovehoney
Hi there,
We are sorry to hear your item did not work for you.
As with all natural supplements, effectiveness can differ between individuals and results may vary.
We can understand the frustration this has caused however, so our Customer Care team will be in touch shortly to find a suitable resolution.
Apologies again for any inconvenience caused.
Kind regards,
Lovehoney Customer Care
I used a butt spray for ejaculation
I used a butt spray for ejaculation; it felt like water, just heat, but ineffective. I consider it a bad experience.
10 February 2026
Reply from Lovehoney
Hi there,
We're so sorry to hear that you weren't satisfied with an item that you ordered.
Our Customer Care team have reached out to you directly to see if we can work with you to get this resolved.
Kind regards,
Lovehoney Customer Care
Most reliable company I have used
Most reliable company I have used. Package always arrives incredible fast. And Never had any issues with them.
7 February 2026
Spot on service
6 February 2026
Very Poor Service- Avoid
Ordered Valentines present on Feb 5th with expected delivery of Feb 13th
Items never arrived..emailed to follow up, no reply until a week later stating my parcel returned but they've no idea why and they need to issue refund so 15 days after original order- no order and no refund received yet.
6 February 2026
Reply from Lovehoney
Hi Melanie,
We are sorry that your order was returned to us.
We are working hard with our carriers to ensure every parcel is delivered on time. We apologise that in your case this did not happen and we do understand the frustration this causes.
We are also sorry that we did not reply to your request as fast as we should, but we also did not receive a response once we did.
I have checked your order and I can see that we have refunded your order in full, but it does take time to post to your original form of payment based off of your financial institution.
We have contacted you directly.
Kind Regards,
Lovehoney Customer Care
I received excellent support from…
I received excellent support from Lovehoney re my product .A great company to purchase from .
6 February 2026
Great service.
Great service.. Great product.. (maybe too good I think we over used it the first few nights ;)) Only thing is I wish they supplied a 3 pin plug sending it to Ireland
5 February 2026
Great selection of products and really…
Great selection of products and really quick delivery. Highly recommend
4 February 2026
Knickers and Slip, Dildolove
Hello,
I've ordered this time, 2 knickers for woman and one Slip for Man. The Qualität is good i haven't weared mine, but i'm sure (*hopefully) it fits for me. P.S. i loove my lila transparent Dildo, i've ordered last time with very good lube. 😉🤗🫡
4 February 2026
Products arrive on time and lived up to…
Products arrive on time and lived up to what they said on the site!
1 February 2026
Paid for speedy delivery
Paid for speedy delivery, got the good after 18 day and no mentioning of
Any refund for the delay. Not good
28 December 2025
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I am very sorry to hear that your order arrived late.
I can see we refunded the delivery fee for you on the 9th January for the late order, I am sorry if this was missed.
My apologies again for the delay and any inconvenience caused by this.
Kindest regards,
Lovehoney Customer Care
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I am very sorry to hear that you have not received your order.
I have contacted you directly via email to assist further with this.
Kindest regards,
Lovehoney Customer Care
It keep chasing away my orgasm
It keep chasing away my orgasm. My friends live it just not for me
1 February 2026
Reply from Lovehoney
Hi there,
We are ever so sorry to hear this item wasn't quite right for you.
We completely appreciate that not every toy will be right for everyone and so we created the 100 Day Pleasure Guarantee. Under this you are welcome to return one toy per order for a gift voucher.
Our Customer Care team will contact you shortly to see if this is something you'd like to take advantage of.
Apologies for any inconvenience caused.
Kind regards,
Lovehoney Customer Care
The item was exactly as expected and…
The item was exactly as expected and arrived on time.
Good job.
1 February 2026
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