Love Louie LTD Reviews 

The Love Louie box for Bryn my Springer Spaniel arrived this morning, packed full of treats & the best quality Kong toys. It was a free gift with the insurance policy. Love Louie recognise that not one box fits all, so by asking the customer to complete a short questionnaire about their pet,the boxes arrive tailor made. This is customer service. Thank you.

Absolutely fantastic box. Filled with superb quality toys and good quality treats.
Well worth every penny. Customer service amazing. Highly recommend.

After having a not very good experience with Love Louie, I thought I’d look at reviews. Not to my surprise, lots of people have been in the same position as me. When I took out Agria Pet Insurance, I was entitled to a free hamper from Love Louie. I placed my order 2 weeks ago, 3 days after placing my order, I had an email from Love Louie to say my order was dispatched and I was provided with tracking information for Royal Mail with my order being sent on a 24 hour tracking service. After a week of waiting and no tracking updates, I emailed Love Louie. Amy apologised for the delay as they are “experiencing delays with Royal Mail”. A couple of days later, I emailed again after Amy said she would chase this, but I was yet to hear an update or see an update on the tracking information. Amy advised she had “chased” Royal Mail but “isn’t getting anywhere” so has “sent a replacement” which coincidentally “has the same tracking number as the original order”. Firstly, I can see Love Louie seem to be have had problems with Royal Mail for months on end now - coincidence? Surely if Royal Mail’s service was that bad, you’d choose a different courier due to this impacting the reputation of your business? Secondly, I find it quite offensive that Amy thought I’d be so dull to believe that a replacement would have the same tracking number as the original parcel that was sent out. When I pointed this out, I did not receive a response. As a user of Royal Mail amongst other couriers, once a parcel is sent out, if a replacement was required, you’d need to put through a new order with Royal Mail, equalling a new tracking number. Royal Mail would also be liable for the loss of the parcel, meaning financially, this shouldn’t impact Love Louie in order for them to legitimately send out a replacement. Additionally, first class or 24 hour services are always prioritised with Royal Mail. So, it is evident Love Louie hadn’t sent out my order at all and instead of making a valid excuse along the lines of how busy the company is due to being a small business and they are trying to get all orders out as quickly as possible, I was lied to. Albeit, this hamper was free in line with my insurance, however, partnering with a company such as Agria should be a good promotion for Love Louie, but due to such bad customer service, I definitely would not want to be paying £30+ for one of their items knowing the service you receive. Highly disappointed to be honest. I am still waiting to receive my order and to no surprise, I’m still waiting for an update on my tracking information provided from Royal Mail.

Treat box is incredible. Kong toys, lickimat and top quality bags of treats. My two dogs absolutely love it. Would recommend and will definitely use again. Great communication when Royal Mail delayed delivery and received the day after contacting them. Fabulous - thank you!

The free boxes don't seem to be getting recieved.

Order places through agria insurance, emailed a few times with no reply. Royal mail tracking is stuck on we are expecting your item... its been like that for a week. Order was placed end of march,2 weeks in and nothing. It does say 24hour deliver once dispatched which was over 7 days ago

Sofía's (my dog) gift box from Love Louie Ltd was delivered earlier today and she was impressed by the dog treats and toys. The variety of toys and treats in the gift box was impressive. A lot of thought went into selecting the items for my pup. Lightning fast dispatch and delivery times. Very good communication from the company. I highly recommend Love Louie for all of your pet needs. Thanks for the exemplary service!

My puppy Theo loves his box . So many fun toys and treats . He's currently running round the room trying to play with them all . I have one very happy puppy . Will be buying again in the future definitely worth the money

Ordered a boredom box for our puppy via Agria pet insurance.
Initially there were a few issues with Royal Mail misplacing the package.
Contacted customer service and they were extremely helpful and arranged for another one to be delivered and it arrived within a couple of days.
I was very impressed with the quality of the toys and food items in the box and would definitely recommend Love Louie.

My Labrador received her Love Louie box as she has Agria Pet Insurance, she was over the moon with it, playing with the toys. Great quality toys and treats 10/10 Superb. Thank you

So happy with the selection i got my 6 month english bull terrier. It is really good quality and the was extremely happy with the selection sent.

Great communication good quality dog toys too :) would highly recommend 💚

Ordered my first box for my Labrador retriever and very impressed with the selection of items received. He is also very happy and has been having lots of fun with them. Thank you 🙏

Good quality dog toys and treats, customer care spot on and extremely responsive. What customer service should be.

Worse company ever, havnt received my box and just coming up with excuses as to why I havnt received it.

Myself and the dogs LOVE the Love Louie boxes!
There's great variety of toys; we really enjoy the mix of typical dog toys and then enrichment dog toys.
The products are always very good quality and for some reason my dog is obsessed with the tennis balls that have been included! The fact you can make the box bespoke and so the toys we receive are hard to be destroyed but also knowing there's a contribution to charity, and the box still feels well prices given the quality of the toys is great. So many aspects we love.

We recently asked to change the box to have slightly smaller toys and the customer service was great and efficient.

Overall, I'm generally not sure who is more excited each month: me or the dogs!

On another note, whilst I initially wondered if it was excessive to have a dog toy subscription, I know we'll be keeping this going! It stops us being cheaper lower quality toys in the best shop and means we can offer our dogs variety, contribute to a charity and support a great business. Also, given the quality, sometimes after my dogs have obsessed over some of the toys, we hand them down to family friends' dogs because they're still in great condition.

I enjoyed receiving a lovely little doggie hamper as part of a promotion with my dog insurance. I must admit l wasn't expecting much but l was delighted with the numerous and quality items received, including two Kong items. Very, very impressed and even though l received the items FOC the advertised price represents great value for money

Excellent box with high quality treats and strong toys. Very happy rescue dog. Highly recommend 🤩

Great products
My dogs were not disappointed with their hampers and have enjoyed every part of them

Contacted the company regarding no communication re my Agria Box. It was in the evening, but got a response from Amy telling me the box was on its way and that the info was on the banner heading. My fault that I didn't pay that any attention. Box duly arrived - my Labrador Retriever Pup loved the natural treats, the Kong toys and the Squeaky Tennis ball. Looking at what they do and the prices, I'll definitely be back and what's more I can support other Charities. Really pleased with the box.

I recently took out pet insurance for my dog with Agria, ( fortunately I haven't had to make a claim) A little perk was that I would receive a box of goodies for my jack Russell from Love Louie after so many weeks after taking out the insurance. And true to their word I received a lovely email from Love Louie asking all about my little dog, such as if he had a special diet and what kind of toys he likes . After a couple of weeks I received a lovely box with grain free treats, Kong toys and a lick mat . My Dog was really excited and in typical Jack Russell fashion went straight for the tennis ball 😄 . Really happy with the products and will definitely order more from them in the future.