Lovense Reviews 2,328

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as first-class and of the best quality they have ever used. People appreciate the intense vibrations and comfortable fit of the toys, noting that they are effective and provide an incredible experience. The user experience is consistently praised, with many finding the devices easy to use and the overall process smooth. However, some people were dissatisfied with the app, mentioning occasional connection problems and inconsistencies, particularly when trying to sync toys for broadcasts. A few other people also felt that the delivery service could be improved, citing issues with melted chargers and products not lasting as long as expected.

What people talk about most

Product

Customers consistently note positive experiences with product quality and performance. Many reviewers praise... See more

Quality

Consumers find quality to be positive. Many reviewers praise the products, highlighting them as the best... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the app very functional,... See more

Application

Clients share ambiguous opinions on the app. Many reviewers praise its functionality, ease of use, and the... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praise the quick, discreet, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Gush 2 feels amazing, fits wonderfully (aided by the 2 adjustable bands) and gives intense vibrations. I somehow expected to be able to separately control it's two functions, which is the reason f... See more

Rated 4 out of 5 stars

the toy overall is fantastic, a lot larger than expected but understandably. the only issue I see that led to 4 instead of 5 stars is the sleeve one of the bumps inside it seems to have a bit of damag... See more

Rated 4 out of 5 stars

Great products. Good Service and Very functional app. A Minor fault, the app does support music players very well. Need Improvement on this. But otherwise excellent business

Rated 5 out of 5 stars

I inadvertently ordered the wrong size and quickly contacted support who very kindly adjusted my order in time before shipment of the original. Consequently, my order arrived still on time but correc... See more


Company details

  1. Sex toy store

Written by the company

We develop sex tech for long distance couples, frequent business travelers and cam models!


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent purchase

Excellent purchase. Lovense has nothing but quality merchandise. The Edge 2 lived up to its name. Hit all the right spots. It's more for playtime, not made for casual wear. Wow does it hit the spot with the dual motors.

9 December 2025
Unprompted review
Rated 4 out of 5 stars

Great products

Great products. Good Service and Very functional app. A Minor fault, the app does support music players very well. Need Improvement on this. But otherwise excellent business

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Lovense my beloved

Its the best toys i have in my collection . even with my poorty , i cant imagine dont have lovense . i had hush 2 but he broke after 5 years of MANY use so i took an other one , gemini , and gravity . Perfect too ! Application still have some connection problems sometime but .. u seem on the breach .
Thanks Lovense from my and all my partener !

5 December 2025
Unprompted review
Rated 1 out of 5 stars

Defective product possible fire!!

The charger is purchased melted into my carpet. They refuse to refund me the less than 20 bucks. More importantly, didnt ask what model number to recall the product that potentially could have burned down my apartment building. Just WOW

30 November 2025
Unprompted review
Lovense logo

Reply from Lovense

We sincerely apologize for any inconvenience this may have caused you. Please contact us at https://www.lovense.com/contact and we will provide further assistance. Thanks.

Rated 5 out of 5 stars

I purchased this for my wife as I have…

I purchased this for my wife as I have several other toys over the years for us to play with but I do have to say wow!!!! After we figured out what pattern she liked she was all over the place and had several orgasms which included 3 G spot in a row which was a first and several clit orgasms, I do have to say I have never in our 18 years together seen her face turn that many different shades of of red and purple I was blown away!!!!! Very impressed as was she 😁

2 December 2025
Unprompted review
Rated 5 out of 5 stars

LOVE Lovense.

I've been using Lovense toys for over 3 years now, and I LOVE them. The toys themselves. The customer service. Everything. On the off-chance something does go wrong with a toy, customer service is always there to help and assist in whatever way to make your experience the best. Lovense is my go to for adult toys.

4 December 2025
Unprompted review
Rated 4 out of 5 stars

the toy overall is fantastic

the toy overall is fantastic, a lot larger than expected but understandably. the only issue I see that led to 4 instead of 5 stars is the sleeve one of the bumps inside it seems to have a bit of damage or a molding flaw with it

2 December 2025
Unprompted review
Rated 1 out of 5 stars

Do NOT do business with this company

Do NOT do business with this company, they do not respond to customer service emails in a timely fashion yet have purchase policies in place to prevent you from canceling their products so that you are stuck with them.

I ordered an item by mistake, sent an email promptly after requesting a cancelation. Customer service conveniently did NOT respond until after the item shipped. They told me to refuse the package yet they can stop it via the tracking

I am not jumping thru hoops to get a refund of which will probably take weeks now as I have to wait to hopefully turn the package around. Do not do business with them. Its like pulling tooth and nail if you have an issue. God forbid I had an issue with the product. I will never do further business with them, I want my refund for an item I immediately canceled.

Company finally contacted me AFTER I filed a dispute. They are trying to con me into paying return shipping for an unopened package & that they dont pay for return shipping.

This company is TERRIBLE! DO
NOT DO BUSINESS WITH LOVENSE!

I see they have now written me here, they didnt mention the useless $10 credit for their company instead of my full refund.. why would I want to do business with this company?! I do NOT. I want to send their back their item, unopened for a FULL refund.

I will be filing a dispute & I will be taking the unopened, unwanted, should have been canceled package to usps to refuse it. I will not be conned by this company & I suggest other potential consumers do the same.

*Edit - Thank you for the reply Lovense but that does not cover my return shipping.*

I need the return shipping covered. I tried to cancel immediately and was ignored. I took all the steps necessary.

I have an unopened package, an item not opened that I do not want that the company can resell. For this inconvenience I should not have to pay for return shipping in the case. Company is at fault. I do not have the money to return it nor should I have to.

Lovense will not approve of a paid return shipping label so we can close this case.

The return shipping address they provided 925 Enterprise St Unit 140 Aurora Illinois… links to some foreign looking Chinese scam company, CYXFX

26 November 2025
Unprompted review
Lovense logo

Reply from Lovense

We are sorry to hear the issue you met. Please contact us at https://www.lovense.com/contact and we will provide further assistance. Thanks.

Rated 1 out of 5 stars

They take advantage of being the…

They take advantage of being the leading pretty much only option for interactive toys in this industry. I have spent hundreds on hundreds now in the thousands on there products. The quality and price do not align, every product is cheaply made but by far the three most disappointing products that i dumped hard earned money on were the mini sex machine the domi and recently the osci. I like to keep things new a fun but it’s more of a hassle than anything to the point i just don’t have time to be emailing back and forth to receive another defective product i just take it as a loss. i know im not the only one that has had this experience. Several girls that are in this industry have the same complaints and initially after getting the run around we have no choice but to waste time or just chop it up as a loss. I really wish there were more options but lovense is the only product compatible on almost all cam sites. Giving them the advantage to rip people off with defective products that are cheaply made and do not last. If they even work at all.

23 November 2025
Unprompted review
Lovense logo

Reply from Lovense

We are sorry to hear the issue you met. Please contact us at https://www.lovense.com/contact and we will provide further assistance. Thanks.

Rated 5 out of 5 stars

The experience is great

The experience is great, my package got delivered fast and discreet without any problems, and came sooner than expected.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

to much male opinions on women toys

to much male opinions on women toys on Lovense.
to much boy advertising
(again and again and again the same old thing... just bowring...)

20 November 2025
Unprompted review
Lovense logo

Reply from Lovense

We are sorry to hear the issue you met. Please contact us at https://www.lovense.com/contact and we will provide further assistance. Thanks.

Rated 4 out of 5 stars

Great, But Finicky Product

I absolutely love this toy and the app. Playing with others is so fun! But the toy is glitchy. Charging issues. Randomly disconnects and turns off.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

I bought a Max 2 and Lush 3

I bought a Max 2 and Lush 3. The Lush 3 is was a gift for someone who isn't in the country, and it was to close the distance in our interactions with each other. We had a conversation about how the toy was going to be used, wasn't happy about it in the beginning, but that's also why I am rewriting this review. The Max 2 works great, and the app.... I don't trust any of them that ask for payment to play. I paid to play when I bought the toy...........The girl I bought the Lush 3 for, she already controlled my Max 2. It's a very simple process to give control and to sync toys. I have only synced with one other user, but the app started acting weird for some reason and closed out the chat or something, but it is super easy to use the app, it's not rocket science like some try to make it out to be, and it's a neat enhancement to long distance sexual desired relationships. She's going to love it, she already does. You just have the person take control or if you have a toy that can sync you just use the required fields in the app to give control or sync. I came across lovense when a site on my computer called "strip chat" appeared. I checked it out, and it's probably one of the best cam model sites there are in the whole world, I think. Anyways, I got it for her because I love her and that was just my way of having real interaction with her online to show her that I do. Love the toys!

15 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look