Lovepop Cards Reviews 

1,090
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 256 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally high quality, wonderful creativity, and wide selection of artistic cards available for every possible special occasion. Consumer support is often described as truly outstanding, with polite and dedicated representatives quickly stepping in to resolve unexpected problems with care. However, some customers also noted ongoing frustrations regarding delayed shipments and packages arriving well after the intended celebration date. Some people experienced annoying issues with items getting completely lost in transit or facing frustratingly slow delivery times. Reviewers mentioned waiting extended periods for deliveries that failed to arrive on schedule.

What people talk about most

Product

Consumers find the product to be an expression of great satisfaction, frequently praising the high quality,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast response times and helpful... See more

Order

Customers consistently note ambiguous experiences with order, with many reviewers praising helpful support... See more

Staff

People report positive experiences with staff, frequently highlighting helpful and attentive employees who go... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers praising very quick shipments... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Original order lost in mail and never received. Love pop Happiness Team responded to request for assistance. After a few communications a replacement order was processed with tracking number. Order r... See more

Rated 5 out of 5 stars

I had an issue with a card that never arrived due to a shipping mishap. Contacted LovePop and their customer service people responded right away and offered a refund or store credit. Customer service... See more

Company replied

Rated 5 out of 5 stars

Not only are the cards cute and well made but the customer service is exemplary. I thought my order had gotten lost and contacted them about it. I had chosen the cheaper shipping option so did not hav... See more

Company replied

Rated 5 out of 5 stars

I’ve been buying and sending LovePop cards for several years; it’s the only card line that regularly gets a note from the ‘Birthday Person’ commenting on the card, not just my good wishes. Recently... See more

Company replied


Company details

  1. Gift shop
  2. Hobby shop

Written by the company

A Lovepop is more than a card. The intricate 3D paper sculptures are designed by naval engineers on cutting-edge software and then handcrafted in the Asian art form of sliceform kirigami. Whether it’s a wedding or birthday, if you’re saying thanks (for not mentioning that thing that happened in Vegas) or celebrating (a co-worker’s compulsive love of cats), we’ve got you covered.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(1,090)

258 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Lovepop Cards logo

Reply from Lovepop Cards

We’re glad to hear your issue was resolved quickly! ✨ Creating magical moments means being there when you need us, and we’re happy we could help.

– Lovepop💌

Rated 2 out of 5 stars

There should have been more .

There should have been more of a selection instead of 4 of one that was blah to start with. No greeting inside was a real downer. I expected more for the price and won’t order again.
They looked cheap…very disappointing.

15 November 2025
Lovepop Cards logo

Reply from Lovepop Cards

We’re truly sorry to hear your experience was disappointing, Val. Creating magical moments means delivering both quality and delight, and we regret we missed the mark. We’d love the chance to make things right—please reach out to our team at hello@lovepopcards.com
or 888-687-9589 for assistance.

– Lovepop💌

Rated 5 out of 5 stars

Customer service representative was…

Customer service representative was very helpful and thorough when dealing with problems caused by the website checkout process

23 November 2025
Lovepop Cards logo

Reply from Lovepop Cards

We’re glad to hear our team could help and provide thorough support despite the website checkout issues. Creating magical moments means being there when you need us, and we appreciate you sharing your experience!

– Lovepop💌

Rated 5 out of 5 stars

The woman taking my order was clear

The woman taking my order was clear, friendly, and knew what she was doing

22 November 2025
Lovepop Cards logo

Reply from Lovepop Cards

Thank you, Rosemary! We’re so glad your order experience was clear, friendly, and smooth. Creating magical moments includes providing helpful and friendly support, and we appreciate your kind words!

– Lovepop💌

Rated 5 out of 5 stars

Leila

Leila, the rep I spoke with was very easy to speak with. This is not the first time I reached out to you by phone. I have always been very satisfied with your representatives. Thank you!

22 November 2025
Rated 5 out of 5 stars

Lost but found

The first card I ordered never arrived at my daughters so I had to reach out to customer service to resend. They resent the order and my daughter loved it.

21 November 2025
Rated 5 out of 5 stars

I love your company

I love your company. She's did a wonderful job helping me. I send your cards to my friends and they all wait for them. I feel I send them the best cards there is. Thank you so very much.

19 November 2025
Rated 5 out of 5 stars

This company is awesome

This company is awesome, customer service is clearly 5 *, And on top of that, their cards/products are amazing. My recipients call me every time they receive one of the Pop-up cards from me, Makes my day and theirs as well.

17 November 2025
Rated 5 out of 5 stars

I highly recommend this site!

In this modern age of electronics where you're expected to know which icon to select it's nice to know that there is at least one company that has real people available 7 days a week to help seniors (80 years old) with problems that arise.

I was most upset with a product I received that was not correct. I called on a Sunday morning and spoke with a delightful customer service individual that walked me through reordering the product I wanted AND gave me credit for the incorrect product I had already received. To say that I was delighted is an understatement. I have called other customer service numbers only to get lost in a phone tree that I eventually hang up totally frustrated. Not so with these folks. I highly recommend these folks.

16 November 2025
Rated 3 out of 5 stars

Limited help

We spoke to a customer service rep but were unable to delete from our account a credit card number that we no longer use because it was stolen along with our identity in a recent theft.

15 November 2025
Lovepop Cards logo

Reply from Lovepop Cards

We’re very sorry to hear about this, William, and completely understand how concerning it must be. Creating magical moments includes keeping our customers safe, so we’d like to assist further. Please contact our team directly at hello@lovepopcards.com
or 888-687-9589 so we can help resolve this securely.

– Lovepop💌

Rated 5 out of 5 stars

The customer service agent was…

The customer service agent was fantastic! I forgot her name, but you can probably tell by my phone number— 408-981-2567– she was very helpful and resolved my issues quickly and was very pleasant

15 November 2025
Lovepop Cards logo

Reply from Lovepop Cards

Thank you, Linda! We’re thrilled to hear our team member could provide such helpful and pleasant support. Creating magical moments means being there to quickly resolve any issues, and your kind words truly mean a lot!

– Lovepop💌

Rated 5 out of 5 stars
Lovepop Cards logo

Reply from Lovepop Cards

Thank you, Cindy! We’re glad our team could provide great service while placing your order. Creating magical moments includes making every step smooth and enjoyable, and your kind words mean a lot!

– Lovepop💌

Rated 5 out of 5 stars
Lovepop Cards logo

Reply from Lovepop Cards

Thank you, Ken! We’re glad our team could quickly respond and correct the error. Creating magical moments means being there when you need us, and we’re happy we could help!

– Lovepop💌

Rated 5 out of 5 stars

I wanted to learn exactly the standard…

I wanted to learn exactly the standard shipping window and the rep was excellent

14 November 2025
Lovepop Cards logo

Reply from Lovepop Cards

Thank you, Vicky! We’re glad our team could provide clear and helpful information about the shipping window. Creating magical moments includes attentive support, and we’re happy we could assist!

– Lovepop💌

Rated 1 out of 5 stars

SO EMBARRASSED

Your customer service women was absolutely wonderful and promptly got a new card on it's way. BUT that does not excuse the fact that you lost the original order, but managed to charge my credit card on time. The birthday card will now be arriving 6 days late instead of a week early, as planned.

14 November 2025
Lovepop Cards logo

Reply from Lovepop Cards

We’re very sorry for the inconvenience, Kathleen, and completely understand your frustration. We’re glad our team could promptly get a replacement card on its way, but we regret the delay and the issue with your original order.
Please reach out to us at hello@lovepopcards.com
or 888-687-9589 so we can assist further and make this right.

– Lovepop💌

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