Original order lost in mail and never received. Love pop Happiness Team responded to request for assistance. After a few communications a replacement order was processed with tracking number. Order r... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with a card that never arrived due to a shipping mishap. Contacted LovePop and their customer service people responded right away and offered a refund or store credit. Customer service... See more
Company replied
Not only are the cards cute and well made but the customer service is exemplary. I thought my order had gotten lost and contacted them about it. I had chosen the cheaper shipping option so did not hav... See more
Company replied
I’ve been buying and sending LovePop cards for several years; it’s the only card line that regularly gets a note from the ‘Birthday Person’ commenting on the card, not just my good wishes. Recently... See more
Company replied
Company details
Written by the company
A Lovepop is more than a card. The intricate 3D paper sculptures are designed by naval engineers on cutting-edge software and then handcrafted in the Asian art form of sliceform kirigami. Whether it’s a wedding or birthday, if you’re saying thanks (for not mentioning that thing that happened in Vegas) or celebrating (a co-worker’s compulsive love of cats), we’ve got you covered.
Contact info
68 Harrison Ave, 02111, Boston, United States
- 888-687-9589
- hello@lovepopcards.com
- lovepopcards.com
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Lovepop Cards
We’re so happy to hear this, Margie! 💖 Creating magical moments includes being there when you need us, and we’re glad our customer service team was able to help and resolve your issue. Thank you for sharing your experience!
– Lovepop💌
Reply from Lovepop Cards
Thank you so much, Jennifer! We’re thrilled to hear the cards were beyond your expectations, creating magical moments is exactly what we love to do. Your kind words truly mean a lot to us!
– Lovepop💌
would NEVER recommend lovepop
i ordered a birthday card november 30th. paid an extra $29 dollars for overnight shipping. eta was december 2nd, contacted customer support after no updates on the tracking on december 3rd. absolutely no response, no card, and no new tracking update as of december 10th. scammed out of over $40.
edit: also another very shady thing. tried leaving a review directly on their website. it was pending on their site, then disappeared. they would not let me post the 1 star review on the product i ordered. instead, i received an email asking if i submitted a review, which then directs me some obscure third party site to which they wanted me to submit the review (the site was called judge.me). the product page has no reviews under 4 stars. apparently judge.me “verifies” reviews. pretty sure they just filter out any review under 4 stars. this is so unbelievably dishonest.
10 December 2025
Unprompted review
Reply from Lovepop Cards
We’re so sorry for this experience and understand how upsetting this must have been, especially when you were counting on a card to arrive in time for a birthday. This is not the magical moment we strive to create.
We’d truly appreciate the opportunity to look into this further and help make things right. Please reach out to our team directly at hello@lovepopcards.com
or 888-687-9589 so we can assist you.
– Lovepop💌
Reply from Lovepop Cards
Thank you for sharing, Michelle! We’re so glad to hear our team was attentive, quick, and helpful. Creating magical moments includes great service, and we appreciate you taking the time to let us know.
– Lovepop💌
Love me some Lovepop! ❤️
I've been a faithful customer for years now. I love everything about Lovepop, from their beautiful designs to their customer service. Any issues I've had, IF ANY, they have handled with importance and priority. Thank you for spreading the love Lovepop!
9 December 2025
Reply from Lovepop Cards
Thank you so much, Aleashia! We’re incredibly grateful for your loyalty and kind words. Creating magical moments and spreading love is what we’re all about, and it means the world to know you’ve felt that over the years.
– Lovepop💌
3D Christmas
First experience with Lovepop Cards. They are gorgeous. Purchased several and wasn't disappointed. Delivery was quick and packaging great. Mailed them out today and can hardly wait to hear family's reactions. Will shop here again.
7 December 2025
Unprompted review
Reply from Lovepop Cards
Thank you, Alexandro! We’re thrilled your first experience with Lovepop was a magical one. ✨ We can’t wait for your family to see the cards and hope they love them as much as you do. We look forward to delighting you again soon!
– Lovepop💌
I just can't say enough about about…
I just can't say enough about about this company. First of all excellent customer service!! Then everyone I have sent a Lovepop card to loves them. Taves about my cards! Every year they have never failed me to get cards on time and to.the right places, etc. Quality cards!!!! I never buy cards at the store anymore. Do t need to!
8 December 2025
Reply from Lovepop Cards
Thank you so much for this wonderful feedback! We’re honored to be part of your celebrations year after year and thrilled to know our cards and service continue to create magical moments for you and your loved ones. Your support truly means everything to us.
– Lovepop💌
Love the cards and the customer service…
Love the cards and the customer service is great!
7 December 2025
Reply from Lovepop Cards
Thank you, Janis! We’re so glad to hear you love the cards and that our team could provide great service. Creating magical moments is what we strive for, and your kind words mean so much to us.
– Lovepop💌
Took too long to reach a living person…
Took too long to reach a living person NO AI very poor service from a machine NO AI
6 December 2025
Reply from Lovepop Cards
We’re really sorry this experience felt frustrating and impersonal. Creating magical moments means being there for our customers, and we regret that it took too long to connect with a real person. Your feedback is important to us, and we’re sharing it with our team as we work to improve.
– Lovepop💌
I received my order with nothing in the…
I received my order with nothing in the package, I was very disappointed, I did have an excellent customer service rep handle my issue but I was upset that the cards I originally ordered was no longer available. The rep helped me replace cards. Was very caring and concerned
2 December 2025
Reply from Lovepop Cards
We’re sorry for the disappointment with your original order, though we’re glad to hear our team was able to step in with care and support. While it’s unfortunate the original cards were no longer available, we’re grateful you gave us the chance to help and truly appreciate your kind words about our customer service.
– Lovepop💌
Reply from Lovepop Cards
Thank you, Brenn! We’re thrilled to hear you love our products. Creating magical moments is at the heart of what we do, and your support makes it all worthwhile!
– Lovepop💌
Reply from Lovepop Cards
Thank you, Barry! We’re so glad our team could provide friendly, responsive, and helpful service. Creating magical moments includes making every experience delightful, and your kind words mean a lot to us!
– Lovepop💌
I spoke to someone who checked my…Finally someone took care of problem.
I spoke to someone who checked my information and took care of my problem in a satisfactory way. Much better than dealing with email.
2 December 2025
Reply from Lovepop Cards
We’re so glad to hear this, Cynthia! 😊 Speaking directly and resolving issues quickly is exactly the kind of experience we aim for. Thank you for letting us know we could help make things right.
– Lovepop💌
Reply from Lovepop Cards
Thank you, Scott! We’re thrilled to hear our customer service made such a great impression. Creating magical moments means being there for our customers, and your kind words mean so much!
– Lovepop💌
My experience was great
My experience was great. Great customer service. This does not reflect on the employee on this particular day, however the price on the card was $I6 but I was charged $19. I looked at my receipt after I left because it sounded off so I went back in and the employee was more than kind to refund the difference. The company needs to change the pricing on the cards to reflect the new higher price difference.
25 November 2025
Unprompted review
Reply from Lovepop Cards
Thank you for sharing your experience, Meredith! We’re glad our team could quickly assist and resolve the pricing difference for you. Creating magical moments includes making things right when issues arise, and we appreciate your thoughtful feedback.
– Lovepop💌
I have sent these cards for years
I have sent these cards for years, and people love them. The lady who helped me was great, she was patience and very helpful.
26 November 2025
Reply from Lovepop Cards
Thank you so much, Nancy! We’re thrilled to hear you’ve been sending Lovepop cards for years and that they continue to delight. Creating magical moments is what we love to do, and we’re glad our team could provide helpful and patient support!
– Lovepop💌
Joy and Ces were super helpful
I had a shipping problem and Joy and Ces in customer service jumped in immediately to help! They solved my shipping issue and I'm really happy! That's great customer service! On the day before Thanksgiving, too!
Thanks all!
26 November 2025
Reply from Lovepop Cards
Thank you, Mary! We’re so glad Joy and Ces could jump in and resolve your shipping issue, especially on the busy day before Thanksgiving! Creating magical moments includes being there when you need us, and your kind words mean so much.
– Lovepop💌
These are the cutest and unique cards
These are the cutest and unique cards. I had a small issue with the delivery of my cards, but their customer service responded fast and had the issue handled the same day. I highly recommend using Lovepop Cards.
26 November 2025
Reply from Lovepop Cards
Thank you, Shanara! We’re thrilled you love the uniqueness of our cards and that our team could quickly resolve your delivery issue. Creating magical moments is what we aim for, and your recommendation means the world to us!
– Lovepop💌
I love being able to talk with a human…
I love being able to talk with a human person. She was very helpful.Your website is a little confusing. I was not able to return to look at some items that were of interest to me. It would be helpful to have item numbers.
26 November 2025
Reply from Lovepop Cards
Thank you for your feedback, Sandra! We’re glad you enjoyed speaking with a helpful team member. We appreciate your suggestions about our website and item numbers, creating magical moments includes making the experience smooth and enjoyable, and your input helps us improve!
– Lovepop💌
Issue was resolved quickly.
25 November 2025
Reply from Lovepop Cards
We’re glad to hear your issue was resolved quickly! ✨ Creating magical moments means being there when you need us, and we’re happy we could help.
– Lovepop💌
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