Original order lost in mail and never received. Love pop Happiness Team responded to request for assistance. After a few communications a replacement order was processed with tracking number. Order r... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with a card that never arrived due to a shipping mishap. Contacted LovePop and their customer service people responded right away and offered a refund or store credit. Customer service... See more
Company replied
Not only are the cards cute and well made but the customer service is exemplary. I thought my order had gotten lost and contacted them about it. I had chosen the cheaper shipping option so did not hav... See more
Company replied
I’ve been buying and sending LovePop cards for several years; it’s the only card line that regularly gets a note from the ‘Birthday Person’ commenting on the card, not just my good wishes. Recently... See more
Company replied
Company details
- Gift shop
- also in
- Hobby shop
Written by the company
A Lovepop is more than a card. The intricate 3D paper sculptures are designed by naval engineers on cutting-edge software and then handcrafted in the Asian art form of sliceform kirigami. Whether it’s a wedding or birthday, if you’re saying thanks (for not mentioning that thing that happened in Vegas) or celebrating (a co-worker’s compulsive love of cats), we’ve got you covered.
Contact info
68 Harrison Ave, 02111, Boston, United States
- 888-687-9589
- hello@lovepopcards.com
- lovepopcards.com
4.5
Excellent
1k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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I ordered a "Mother To Be" card for…
I ordered a "Mother To Be" card for Mother's Day and received a "Mother in Law" card. I immediately Ordered the "Mother To Be" card again. It has been 2 weeks and Mother's Day is tomorrow. I needed to mail the card to my Daughter in law. I wanted this to be special for her. I had to buy a card from Walgreens that was not a "Mother to be" card so that she would get the gift and card on time. If the card ever arrives, the moment is lost. How long can it take to put a card in an envelope into another envelope?
9 May 2026
Unprompted review
Reply from Lovepop Cards
We are so incredibly sorry for the mix-up with your original order and the delay with your replacement. We completely understand how disappointing this is, especially since you wanted to make this first Mother's Day so special for your daughter-in-law.
We always want your experience with us to be flawless, and we would love to look into this for you. Please contact our Happiness Team at hello@lovepopcards.com or call us at (888) 687-9589 so we can help.
–Lovepop 💌
I had ordered a card for my daughter…
I had ordered a card for my daughter and the post person said they tried to deliver it. It was the correct address so my daughter went to the Post Office and it could not be found!
I emailed Love Pop and received a reply within the hour! Mary sent a new card to my daughter office. Made my day!
8 May 2026
Reply from Lovepop Cards
Thank you for the wonderful review, Judy! We are so happy to hear that Mary was able to respond within the hour and get a replacement card sent right to your daughter's office. Knowing we could turn your experience around and make your day truly makes ours!
–Lovepop 💌
Very nice people to work with when…
Very nice people to work with when helping solve a "lost" package. Package was found. Just good people that I worked with.
7 May 2026
Reply from Lovepop Cards
Thank you for the lovely review, Claire! We are so glad to hear that your package was found and that you had such a great experience working with our team. We always strive to be helpful, and knowing you found our team to be "good people" truly means the world to us!
–Lovepop 💌
Customer service was so helpful!
Customer service was so helpful. My shipment got lost in transit and they took such good care of me and made me feel like a valued customer. I've purchased 2x now and will return!
4 May 2026
Reply from Lovepop Cards
Thank you so much for the wonderful review! We are absolutely thrilled to hear that our customer service team took such good care of you when your shipment got lost. Making sure you feel valued is incredibly important to us! Thank you for being a returning customer, and we can't wait to have you back again soon.
–Lovepop 💌
Mary was a wonderful person
Mary was a wonderful person. The customer service was outstanding. The delivery was very fast and efficient.
4 May 2026
Reply from Lovepop Cards
Thank you for the wonderful review, Karen! We are absolutely thrilled to hear that Mary provided outstanding customer service and that your delivery was fast and efficient. We will be sure to pass your kind words along to Mary, knowing she took such great care of you truly makes our day!
–Lovepop 💌
Excellent Service
When I had an issue I reached out to the customer service team and received a quick response. Joshua was amazing and was able to help me get my order set to be delivered to the proper location. I absolutely adore the card you all make and look forward to ordering more in the future!
3 May 2026
Reply from Lovepop Cards
Thank you for the kind words, Maddie!
We are so glad to hear that Joshua was amazing and could quickly help you get your order to the right location! It's wonderful to know that you absolutely adore our cards. We are already looking forward to your next order!
–Lovepop 💌
Beware of shipping times
I used to buy cards from here all the time. And everything was great but it seems there shipping has gone way down hill. Nothing every arrives in time. They give you an estimated arrive by date but I would add an extra 7-10 days on top of that. And that's not just during the holidays. I ordered a card in April so I could send it to my mom for mother's day. Still hasn't arrived. Each time Ive asked about an update, they've told me it would be delivered that day. Sadly here we are still nothing in the mail. I know mistakes happen in shipping but this seems to be more of a common theme. I really like the cards but having to buy one a month in advance just in hopes it gets there on time seems a little excessive like they just want you to have to purchase the astronomical expedited shipping option. I will be closing my account sadly that I've been using since I saw them air on shark tank.
2 May 2026
Unprompted review
Reply from Lovepop Cards
We are so sorry to hear this, Nick.
We are glad to know that you've been a loyal fan since our start on Shark Tank and that you really like our cards. However, we are truly sorry for the frustration our shipping delays have caused you, especially regarding your Mother's Day card. This is certainly not the experience we want for you.
Please reach out to our Happiness Team at hello@lovepopcards.com or call (888) 687-9589 so we can look into this and make things right.
–Lovepop 💌
Have been a customer of Lovepop Cards…
Have been a customer of Lovepop Cards for over 10 years. Have never had an issue until my last purchase. Bought a light up card for my daughter's birthday. Very quick shipment arrived in just a few days. Issue was, it did not light up as designed.
Contacted Lovepop to try and remedy the situation quickly. They exceeded all expectations. Way above what anyone could possibly expect. Sent a replacement, two-day shipping and offered a 20% discount one my next purchase. The 20% discount was in addition to discounted purchases etc.
Very much impressed with the friendly and professional service.
Quality products, with awesome service. Not many businesses operation like that in todays world.
28 April 2026
Unprompted review
Reply from Lovepop Cards
We are so grateful for your loyalty, Stephen!
We are honored to have had you as a customer for over 10 years! While we are sorry your light-up card didn't work perfectly at first, we are thrilled to hear that our team exceeded your expectations with a quick replacement and a discount for your next visit. We are so glad you were impressed with our friendly, professional service and quality products.
Thank you for being part of the Lovepop family!
–Lovepop 💌
The kids cards are very much liked!
The kids cards are very much liked!! Every cared, no matter who for or what occasion everyone loves them & displays them! Every card no matter the occasion, gets “WOW” reactions!! Everyone wants to know where I got them. Of course, I tell them & some have already sent some! I’m so glad I “found” you🤩
29 April 2026
Reply from Lovepop Cards
We are so glad to hear that, Diana!
We are thrilled that the kids' cards are such a hit! It makes us so happy to know that no matter the occasion, everyone loves and displays their Lovepop cards. Thank you for sharing the joy!
–Lovepop 💌
Quick resolution of a lost order.
28 April 2026
Reply from Lovepop Cards
We are so happy we could help, Allie!
We are glad to hear that we were able to provide a quick resolution for your lost order! Thank you for sharing your experience with us.
–Lovepop 💌
Your customer service made the day!
Loved the cards themselves. Why I gave the 5 stars was for the customer service I received from
Ricardo. Had not still have not received the original 2 cards I ordered. But Ricardo made the reorder easy and sent it in time for my Fathers B-day. He was so surprised. Both cards are still on his mantel for him to look at daily. The rest of the family loved them also-
especially the kids. Lovepop made the day for everyone. Thank you all so very much. Kudos to Ricardo.
27 April 2026
Reply from Lovepop Cards
We are so glad we could make the day, Patty!
We are thrilled to hear that Ricardo was able to save the day and get those cards to your father in time for his birthday! It warms our hearts to know they are still on his mantel and that the whole family, especially the kids, enjoyed them. We will be sure to pass your kudos along to Ricardo!
–Lovepop 💌
Great Team
I visited the store in downtown disney and while I loved all the cards and being able to see them in person, the best part was actually the customer service. I was helped by a very friendly greeter who directed me to the right cards, and then by a cashier who was immediately available and made the transaction quick and painless.
For paper products, these are relatively well priced, and really pretty. Will buy again.
26 April 2026
Unprompted review
Reply from Lovepop Cards
Thank you for visiting us, Amy!
We are so happy to hear that our team at Downtown Disney provided such wonderful service! It’s great to know that our greeter and cashier helped make your experience quick and painless. We are also thrilled that you loved seeing our cards in person and found them to be both pretty and well-priced.
We can't wait to see you again soon!
–Lovepop 💌
Beat customer service I've ever had!
23 April 2026
Reply from Lovepop Cards
We are so grateful, Brandi!
We are absolutely beaming after reading your review! It makes us so happy to know that we provided the best customer service you've ever had. Thank you for sharing the love!
–Lovepop 💌
Immediate solution oriented responses.
Immediate responses.
Problem/solution approach.
Attitude of: we want to make this right!!
Future solutions provided.
Cheery/positive tone in all responses.
21 April 2026
Reply from Lovepop Cards
We are so glad we could help, Sydfish!
We are thrilled to hear that you appreciated our immediate, solution-oriented approach and our cheery, positive tone! It is always our goal to "make it right," and we are happy we could provide future solutions that worked for you.
Thank you for your feedback!
–Lovepop 💌
Lovepop has excellent cards & a GREAT staff
Whereas I am not thrilled with Lovepop changing their Rewards Program, I am very thankful to Joy and Mary for arranging a "last chance" discount. I have been a customer for quite some time and did not realize that the Rewards program was being discontinued. I will continue to purchase cards and send them to family and friends.
16 April 2026
Reply from Lovepop Cards
Hi there,
We are so happy to hear that Joy and Mary were able to assist you with a "last chance" discount! It is wonderful to know that you've been a long-time customer and that you find our staff to be great and our cards excellent. We are truly grateful for your continued support and for sharing the magic of Lovepop with your family and friends!
–Lovepop 💌
Love the quality and beautiful variety…
Love the quality and beautiful variety of cards you have to offer!
15 April 2026
Reply from Lovepop Cards
Hello Lisa,
We are so happy to hear that you love the quality and the beautiful variety of cards we have to offer! Thank you for sharing your kind words with us.
–Lovepop 💌
My card was lost in the mail
My card was lost in the mail. They refunded my money and sent me another card. Expediated shipping. They were great to work with.
13 April 2026
Reply from Lovepop Cards
Hello Craig,
We are so glad to hear that our team was able to provide a great experience by quickly refunding your order and sending a replacement via expedited shipping. It’s wonderful to know we could make things right for you!
–Lovepop 💌
The nuns I sent the card to loved the…
The nuns I sent the card to loved the Jesus Easter card they received and that made me feel great.
13 April 2026
Reply from Lovepop Cards
Hello Maryann,
We are so happy to hear that the nuns loved their Jesus Easter card! It is wonderful to know that sending it made you feel great as well. Thank you for choosing us to help share such a special moment!
–Lovepop 💌
Had a bit of trouble receiving the…
Had a bit of trouble receiving the "password reset" email, but after I called and spoke to Customer Service, the lady who helped me was able to resolve everything.
Unfortunately, the old Loyalty Rewards program was discontinued, but that won't stop me from purchasing LovePop cards in the future!
10 April 2026
Reply from Lovepop Cards
Hello Lisa D,
We are so glad to hear that our customer service team was able to resolve the trouble with your password reset! It’s wonderful to know that you plan to continue purchasing Lovepop cards in the future. We truly appreciate your support!
–Lovepop 💌
Patience with a confused customer
I was confused about the packaging, but the agent was kind and helpful.
11 April 2026
Reply from Lovepop Cards
Hello Katie,
We are so glad to hear that our agent was kind and helpful while assisting you! It is wonderful to know that we could provide the patience and support you needed to clear up any confusion regarding our packaging. Thank you for sharing your experience!
–Lovepop 💌
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