We had a delightful 2 hour canal tour with our very friendly and competent captain, Pat. Our "City Sightseeing" cruise took us through a variety a neighborhoods, and Captain Pat added information not... See more
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The boat is comfortable, the tour was ok, but after 20 mins the windows started to get foggy and the experience changes a lot. Visibility soon decreased and it made it boring. Also, the audio guide... See more
We booked for a specific time but even being 20 minutes early was not enough since there was a que with app. 300 people… The festival itself was even more disappointing. A free walk through the... See more
Company replied
We booked for 8:30pm and arrived at 8:15pm only to queue for an hour and 15 mins in the freezing cold before getting on a boat at 9:30pm. What was the point in booking a slot at 8:30pm, when it was... See more
Company replied
Company details
Written by the company
Step on board of one of our many canal cruises to see Amsterdam from it’s best angle, the water. We have a canal cruise for every occasion and all types of weather. Get comfortable and enjoy the sights of the city while listening to the captain and/or the audio guide tell you about the world around you.
Contact info
Prins Hendrikkade 25, 1012 TM, Amsterdam, Netherlands
- +31 (0) 20-2143111
- hello@lovers.nl
- lovers.nl
3.0
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Stein the tour guide was on point…
Stein the tour guide was on point yesterday. Good laugh on board and engagement me with all participants.
29 October 2022
Reply from Lovers Canal Cruises
Dear Maks,
Thank you for the 5 stars!
We are happy to know that our colleagues put a smile on your face as that's our most important achievement, to make you have a great time!
We hope to see you very soon.
Have a wonderful day.
kind regards,
Lovers Canal Cruises Amsterdam
All was good
All was good. The boat catain was nice and funny. We had a train/boat voucher and purchase a ticket was easy
28 October 2022
We took a canal tour
We took a canal tour. Unfortunately we got to the boat somewhat late and the seats that were left were under an opaque covered roof (dirty clear plastic). We were in the aisle. We saw very little of the sites and could not see things are pointed out. The roof plastic was dirty and blocked any viewing. Should have been refunded.
25 October 2022
It was crowded boat
It was crowded boat, nobody check seats availabilities. Quick ride 60-70 minutes, as for audio guide just rough facts, there could be some live stories involved. But very beautiful city and surroundings, so totally good experience
27 October 2022
Very poor experience
Very poor experience. Bad seats, bad view. 15 minutes prior to departure was the boat already almost fully loaded. Price is too high. Never Lovers again for us.
27 October 2022
Reply from Lovers Canal Cruises
Dear Helen,
Thank you for the 5-star review.
We are happy to hear that you could book your tickets easily, we want to highlight that we always strive to make our website as clear as possible :)
We hope we can welcome you again in the future!
Kind regards,
Lovers Canal Cruises
Reply from Lovers Canal Cruises
Dear Tom,
Thank you for your review.
It is so nice to hear you enjoyed our cruise. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.
We would love to welcome you again.
Kind regards,
Lovers Canal Cruises
Lovely journey
Lovely journey, audio-guide in Polish, fantastic crew and you let us take a cruise even we were late for our booked cruise.
That's magic 😊
22 October 2022
Reply from Lovers Canal Cruises
Dear Adam,
Thank you for your sweet review!
We are honestly happy to hear that the cruise lived up to your expectations. We always try our best to help guests in the best way possible, we will definitely share your kind words with our collogues.
Hopefully, you can visit us again when you return to Amsterdam.
Kind regards,
Lovers Canal Cruises
The purchase was very easy
20 October 2022
Reply from Lovers Canal Cruises
Dear Maricel,
Thank you for the 5-stars.
We are sincerely happy to hear that making the reservation went so easily. Hopefully the tour was just as amazing!
We are looking forward to welcoming you again.
Kind regards,
Lovers Canal Cruises
Don’t go back worst customer service experience
The canal ride itself was lovely and the captain and another staff member who was very helpful called Mick was lovely and informative however the lady at the desk was rude towards several customers and when one of the customers left she began speaking about them in a rude manner to another female colleague. This was disgusting service and I will not be using the service again as this was completely unprofessional and extremely rude
19 October 2022
Reply from Lovers Canal Cruises
Dear Lyn,
Thank you for taking the time to share your experience with us.
We are happy to hear that you enjoyed the cruise, and we will definitely share your kind word about our colleges with them.
As we are always committed with the happiness and satisfaction of our guest, we would like to hear a little bit more about your experience, could you send us an email sharing some more details? you can send it to hello@lovers.nl
You are more than welcome to pays us a new visit.
Kind regards,
Lovers Canal Cruises
Reply from Lovers Canal Cruises
Dear Robert,
We want to thank you for the 5 stars!
We are happy to hear that you learned a lot during the tour and that the booking went easy.
We are confident that your next experience will be worthy of a 5-star review.
Kind regards,
Lovers Canal Cruises
Almost no view on back seats
The back seats are covered with opaque cloth when the weather is fine. You only have limited sight of one side or backwards. If you sit on the right side, almost nothing matches what you heard (almost everything is on the left).
19 October 2022
Reply from Lovers Canal Cruises
Dear Andrew,
Thank you for sharing your experience with us.
We are so sorry that we could not meet your expectations. Thank you for bringing this to our attention. We’re sorry you had a bad experience. Your tips and recommendations are very useful to us and to our future visitors, thank you for that as well ;)
Feel welcome to visit us again for an improved experience.
Kind regards,
Lovers Canal Cruises
Reply from Lovers Canal Cruises
Dear Donna,
Thank you for the 5 stars!
We are happy to hear that you enjoyed the tour and learned a lot. We will definitely share your kind words with our colleges.
We love to welcome you again soon!
Kind regards,
Lovers Canal cruises
Good waves
The tour through the Grachten was awesome and I would do it again with LoVers. Very friendly Staff 🌻
17 October 2022
Reply from Lovers Canal Cruises
Dear Rebekka,
Thank you for the 5 stars!
We are happy to hear you had a good time onboard and enjoyed the looks of the beautiful Amsterdam. We will definitely share your kind words with our staff.
We are confident that your next experience will be worthy of a 5-star review.
Kind regards,
Lovers Canal Cruises
Great experience
Was a last minute choice, but one of my best experiences in Amsterdam. Will be back again.
14 October 2022
Reply from Lovers Canal Cruises
Dear Steven,
Thank you for your 5-star review.
We are happy to hear that you made such a good last minute choice and you had a good time onboard!
We would love to welcome you back in the future.
Kind regards,
Lovers Canal Cruises
It was a very nice boat trip with a…
It was a very nice boat trip with a humorous captain 👨✈️
11 October 2022
Reply from Lovers Canal Cruises
Dear Hanna,
Thank you for your 5 star review!
We are happy to hear that you had a good time with us. We will share your kind words about our team with them!
We are looking forward to see you again in the future.
Kind regards,
Lovers Canal Cruises
A good experience that would have been…
A good experience that would have been enhanced with a map showing the highlights.
9 October 2022
Reply from Lovers Canal Cruises
Dear Maxwell,
Thank you for your feedback.
We are happy to hear that you enjoyed our tour. Your tips and recommendations are very useful to us and to our future visitors, thank you for that as well ;)
We hope you can join us onboard again in the future
Kind regards,
Lovers Canal Cruises
Jerry is so funny
7 October 2022
Unprompted review
Reply from Lovers Canal Cruises
Dear Sude,
Thank you for your sweet review!
We will share your nice commend about our college Jerry with him.
We would love to welcome you anytime soon!
Kind regards,
Lovers Canal Cruises
Nice trip and amazing Captain.
6 October 2022
Reply from Lovers Canal Cruises
Dear Juan,
Thank you for sharing your experience with us!
We are happy to read that you enjoyed the tour. We really appreciate the comments about our colleagues, we will make sure to share them with the team.
Hopefully we can welcome you again to one of our tours.
Kind regards,
Lovers Canal Cruises
Reply from Lovers Canal Cruises
Dear Inna,
Thank you for your kind words!
We are honestly happy to read that you had such an amazing time.
We hope to welcome you back in the future for another great time :)
Kind regards,
Lovers Canal Cruises
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