Lovers Canal Cruises Reviews 

If I could give 0 stars I would for this terrible company. We booked a month or so prior to coming for a 6.30pm pizza cruise, we got there before 6pm and went to the check in desk which was empty. After waiting here a few mins and no sign of anyone coming to help us I went to the bar where the staff sounded like they had no idea what a pizza cruise even was but told us to wait in the bar so we did. After around 15 mins of waiting I asked again only to be told the same thing. I then decided after another 5 mins of waiting to walk down the steps to the boats to be told by the member of staff she wasn't sure and got a manager. The manager then told us that the cruise had been changed to 6pm and we would have been emailed No email was ever received and even checked with him there. He went on to say there was nothing he could do and put the blame on us even though we would have made the 6pm time had the staff in the bar known what was going on. He said all we could do was email and we would get a full refund this was captured on audio just incase. We emailed and have just and the service from them has been awful first they sent a screen shot to say they apparently emailed us and the T&C to say if we had wanted to cancel they needed 8 hours notice. When we replied to explain we were cancelling it and had not had this email they said they send they were less than helpful and we would not be geeting any money back and addressed non of the points we raised. They then told us if we wanted to escalate this we had to email another address that is for EU citizens only, when emailing back to say they had not addressed out points and we are not in the EU so cant email that address we got back and email to say 'sorry you don't live in the EU' and that was it. This is shocking and they have left us out of pocket and really put a downer on what was supposed to be a nice trip away. I'd avoid at all cost, better off getting food in one of the many cafes or restaurants and going on the hour cruise for €15 much nicer staff.

Wonderful experience with Lovers canal cruises thanks to André, Myron and Shy 🔥

Cramped and hot. Uncomfortable . It is called "Lovers" but nothing romantic about this tour. You are cramped face to face and side to side inside a hot boat. Windows all fogged up and poor visibility especially at night.

Disappointing tour, couldn't see almost anything due to inside condensation on the windows! The boat should be prepared before the tour! We've seen other big boats on the canals with clear windows, how do they do it? Also, the audio guide is somehow out of sync with the actual interest point!

I bought two tickets online for February 10, 2024, at 16:00. Due to the road condition, I reached the boat's departure point at 15:58. They did not allow me to enter, saying that I had to be at the port 15 minutes before the boat departed. They told me to contact the information desk. The people at the information desk said that we could board the boat at 18:00 but that we would have to pay extra for it.

I wish I could give a minus one, terrible service and very rude workers. Discussing and sexist captain.

Light festival Amsterdam. Good captain/‘driver’ but not 75 minutes and traffic jam on the water. We have the feeling we missed half the lightinstallations. You can just as well do the walk. This is much cheaper too!
And don’t sit backwards. You don’t see a thing…pretty overrated.

We waited a long time in a massive queue which was not monitored at all and people were just pushing in in groups. We did not know if we are actually in the right group as it was already past our boarding time. In the end we set off 15 minutes later than boarding time and the boat was absolutely packed. There was nowhere else to sit than in the first spot which was drenched because of the rain outside. No heating system, water everywhere, my jacket which I was sitting on is absolutely wet, so is my sweater. We have been told that the captain requested a different boat for us but his request has been denied and he apologised profoundly for this. We did not enjoy the lights festival at all, this boat was just not suitable for this kind of weather. Deeply disappointed.

I’m even still on the boat while writing this but this is truly a joke..! 1.The waiting lines are not structured, not divided on time schedules so everyone in line has another time which creates nothing but chaos. The employees are not regulating the line (which are very long) at all. Result: 45 minutes of delay. 2. Once finally on the boat.. you can’t see anything! The windows are all fogged up and they use Christmas decorations that are blocking the views. Really?! Hahaha Conclusion: DO NOT BOOK THIS TRIP FOR AMSTERDAM LIGHT FESTIVAL OR YOU’LL REGRET IT.

In general the cruise was nice but very packed. Would recommend because of cheap price. But sound in headphones was very bad. Couldn’t listen to the history of Amsterdam

Was really looking forward to this and what a disappointment it was. Paid €53 for myself and my partner for the light festival and was barely fascinating at all. Was crammed onto a boat where you couldn’t even see the lights properly. Were allocated the aisle seats and weren’t able to see much. Also the tickets were bought for the 8:30pm sailing, got there for around 8:20pm like advised yet we were standing queuing for 40 minutes and didn’t set off until after 9pm. To top it all off, the headphones I were given didn’t even work. Wouldn’t recommend this trip, ruined what was a really good day.

As a Family of five we took a Amsterdam Light Festival Boat Tour on the 29th December starting at 18:15 and had Dinner plans afterwards. The Tour started 45 minutes late. Standing in the rain outside most of the time without any information about the delay. When the Tour finally started we were forced to go in a full Boat with hardly any seats left so could not sit together. Inside you could not see that much as it was too crowded and window seats where taken. Outside was better but getting pretty cold after a while (and wet). We paid €132,50 for this 'experience' and were very disappointed.

Very fast and easy purchase, for my tickets few minute after placing payment

Not a pleasant experience - we queued up for an hour before the cruise left the dock. Our 2130 cruise left at 2230 and the light festival lights went out at 2300. We asked to have a refund at the beginning and we were assured that the lights would remain on. Thus not worth the eur 26,50. People behind us didn’t have a place to sit and they were told to get off if they couldn’t sit. What a disappointment after standing an hour in the cold. Never again

Time was booked at 21:30. We left only at 22:10. After 23:00 all lights was of.

It’s just a ride nothing much happening out there

Not organised at all! Booked for 6:15pm and the boat didn’t arrive until after 6:30pm so it clashed with the other booking. So they let anyone get on and made us wait again! After making us wait for over 2 hours we left. Emailed them 3 days ago asking for a refund and still haven’t received a reply. Terrible service!

site was down so I cannot book the ticket until 1 am and the first possibility was 12.30
the guy at the entrance was not real committed or trying to think...

Very bad. Not organised. Our trip should start at 20.30 but started 21.30.
Boat was overbooked

Very misleading that you book a departure time but it’s really just a lineup time. After an hour we couldn’t wait any longer and left. Terrible experience, very unhelpful staff, treated us like idiot tourists who were disturbing them.