We had a delightful 2 hour canal tour with our very friendly and competent captain, Pat. Our "City Sightseeing" cruise took us through a variety a neighborhoods, and Captain Pat added information not... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The boat is comfortable, the tour was ok, but after 20 mins the windows started to get foggy and the experience changes a lot. Visibility soon decreased and it made it boring. Also, the audio guide... See more
We booked for a specific time but even being 20 minutes early was not enough since there was a que with app. 300 people… The festival itself was even more disappointing. A free walk through the... See more
Company replied
We booked for 8:30pm and arrived at 8:15pm only to queue for an hour and 15 mins in the freezing cold before getting on a boat at 9:30pm. What was the point in booking a slot at 8:30pm, when it was... See more
Company replied
Company details
Written by the company
Step on board of one of our many canal cruises to see Amsterdam from it’s best angle, the water. We have a canal cruise for every occasion and all types of weather. Get comfortable and enjoy the sights of the city while listening to the captain and/or the audio guide tell you about the world around you.
Contact info
Prins Hendrikkade 25, 1012 TM, Amsterdam, Netherlands
- +31 (0) 20-2143111
- hello@lovers.nl
- lovers.nl
3.0
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
light festival…
We booked the latest light festival cruise at 21:30 because we‘ll see all the beautiful lights.
The cruise delayed 1 hour and we drive at 22:30.
Standing outside without informations was so……
And in the end we see only one light!!!! One!! Because 11PM is the end of the lights! We must pay 26,50€ per person for nothing…
The stuff was nice.
9 December 2022
Reply from Lovers Canal Cruises
Dear Saskia,
Thank you for your feedback.
We are so sorry to read that you could not fully enjoy the Light Festival due to the long waiting time. Unfortunately, there was a technical problem and we appreciate your understanding.
In regards of your experience, if you want to discuss this directly with us you can always email us to hello@lovers.nl and our colleagues will gladly assist you further.
We hope that you still had a lovely time in Amsterdam.
kind regards,
Lovers Canal Cruises
The tour was great, organization could be optimized
The tour was great, prices reasonable, but the organization on site was a mess. Be there very early to prevent last minute running from A to B to C because documentation and signs are a mess...
9 December 2022
Reply from Lovers Canal Cruises
Dear Holger Bauer,
Thank you for your lovely 4 stars review.
We are really happy to read that the tour was great and the price was reasonable.
Thank you for your helpful feedback, we will use your comments to improve our service.
It is very important that every passenger enjoys their experience with us, so we hope the positive aspects you highlighted outshined the negative. :)
We hope to welcome you back on board !
kind regards,
Lovers Canal Cruises
Light Festival cruise was bad and boring.
The advertised Light Festival cruise was bad and boring. Instead of a Festival you get a 75 minute ride that was diluted with some light bulbs every 10-minutes. To make it worse, there was a 30 minutes line to the boat in cold, lasting way after the departure time.
The night was ruined. Not recommended for the lovers.
9 December 2022
Reply from Lovers Canal Cruises
Dear K.K,
Thank you for your feedback.
We are sincerely sorry to hear that you could not fully enjoy the Light Festival, due to the reasons you kindly explained.
We also appreciate your understanding of the Light Festival as we do not make or organise the exhibition.
Thank you for your helpful feedback, we will definitely keep it in mind while moving forward.
We hope regardless of this you had a great time in the city!
Best regards, Lovers Canal Cruise
Total disappointment
Total disappointment. It was very boring, long wait to hopefully see an illuminated figure.
9 December 2022
Reply from Lovers Canal Cruises
Dear Francisca,
Thank you for your feedback and your review.
We are sincerely sorry to hear that you could not fully enjoy the Light Festival.
We also appreciate your understanding of the Light Festival as we do not make the exhibition. We will forward your comments to our colleagues who organised the festival.
We hope regardless of this you had a great time in the city!
Best regards, Lovers Canal Cruise
Waste of time and money. Very disappointing.
We booked for a specific time but even being 20 minutes early was not enough since there was a que with app. 300 people… The festival itself was even more disappointing.
A free walk through the red light district is more of a festival than this event.
All aboard agreed that it was a waste of time and money. Even the skipper agreed but mentioned that he was just hired to get the boat through the canals.
9 December 2022
Unprompted review
Reply from Lovers Canal Cruises
Dear Nova,
We appreciate your helpful feedback.
We are sincerely sorry to read that you felt the canal cruise was crowded and not as you anticipated.
We appreciate you taking the time to provide us with helpful feedback. We will take all of it into consideration as we strive to continuously improve guest experiences.
However, we do hope you had a lovely time in Amsterdam!
kind regards,
Lovers Canal Cruise
Booked for 615pm absolute chaos when we…
Booked for 615pm absolute chaos when we arrived. Huge queue no one taking control. Waited over 30 mins to be put on a full boat with very limited viewing as the windows were steamed up. Waste of money !
9 December 2022
Unprompted review
I bought ticket for canal cruise with…
I bought ticket for canal cruise with scheduled time 19.15
I arrived 10 minutes before and nobody was taking care the guests. Long queue on the road and people skipping the line. No organization at all. Staff very arrogant and very far for problem solving
I don’t recommend this experience. Terrible organization
9 December 2022
Unprompted review
Awful organization
Awful organization, instead of 6-15pm we departed at 6-45pm. So almost an hour just in waiting line.
8 December 2022
Boat was full
Boat was full, only separate chairs empty very far away from each other. I wanted to go on this tour with my wife. I was told that there are no spots available on the next tour and that I have to wait for 1 hour and pay 5 euros for re-scheduling. I left and never got on the boat.
5 December 2022
Overpriced, unfriendly, Not romantic
Overpriced, unfriendly, Not romantic, so Little space on the boat, headphones didnt work, light Festival disappointing.
Save your Money!!!!!
7 December 2022
I bought a light festival canal cruise…
I bought a light festival canal cruise to check out some key points, but windows were dirty & boat is full so it was hard to barely see something.
6 December 2022
The cruise was good
The cruise was good, but the light festival by boat is avoidable, there is not much to see, to be honest.
The Amsterdam light festival was overrated.
7 December 2022
Perfect
Everything was perfect !Was not my first time,and i really enjoyed it again!The temperature in the boat was ok,warm and comfortable.
5 December 2022
Waited 1+ hour
We were there 20 minutes before our time slot and still had to wait over an hour in the cold to get on the boat
2 December 2022
Lovely trip
Lovely trip, impressive light features, the boat was warm and comfortable, our captains addional amusing commentary added alot to the experience, only downside was the very rude young woman in the booking office when we arrived a little late
4 December 2022
Terrible service - Do not waste your money
Terrible service, booked tickets for 18.15 but were put in a que with everyone else. We were their 20 minutes early but it made no difference what time you had the ticket for. Some in the que had tickets for 16.30 and some had tickets for 19.30. We had to stand in que for an hour, the workers just ignored you when they asked why there was no proper system for people who had booked a time slot.
Boat was supposed to be closed but had no windows and was freezing. The sound was completely out of sync with what they were talking about. Use another tour group who are better organized
3 December 2022
Unprompted review
Not many lights installation
The ride was nice and the captain as well but there were not many lights installations to see this year…
3 December 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.