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Lovesofas Reviews 

2,782
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 315 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and value of products, often describing them as beautiful, comfortable, and well-made. The delivery service is consistently highlighted for being fast, efficient, and timely, with many appreciating helpful, polite delivery teams and first-class service from knowledgeable staff. However, some customers noted issues with delivery teams refusing to bring items inside or assemble them, sometimes leaving large boxes outdoors. A few also reported inconsistent product quality, citing problems like chipped paint, uncomfortable seating, or manufacturing defects. Additionally, some reviewers were not happy with aftercare, mentioning difficulties with returns or resolving faulty product issues.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent quality, appearance, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Quality

Reviewers mention positive feedback about quality, with many expressing satisfaction with the excellent... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and politeness... See more

Service

Users describe positive interactions with service, with many reviewers highlighting exceptional service from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish, after an earlier problem(my fault), things were sorted super fast by friendly, helpful staff. As for product… excellent quality,looks amazing and very good valu... See more

Company replied

Rated 5 out of 5 stars

The sofa is lovely, very happy with it. The couriers (2 strong men) will be getting a different review though. They couldn't get the box through the living room door so they left it outside the front... See more

Company replied

Rated 5 out of 5 stars

Great sofa. Delivery guys were very helpful. Only criticism would be to have more stock in the showroom to be able to view different cushions, fabrics etc even if combined they are on different sofas... See more

Company replied

Rated 5 out of 5 stars

Three seater, two seater and single chair. Placed a order on a Monday and was delivered by Thursday ,absolutely brilliant service. Delivery men was lovely nothing was no bother and wasn't disappointed... See more

Company replied


Company details

  1. #225 of 401 best companies in Home Furniture Shop
  2. #46 of 77 best companies in Furniture Manufacturer
  3. #69 of 113 best companies in Living room shop
  4. #53 of 92 best companies in Sofa store

Written by the company

We are a family run business, established in 2010, that stands for comfort, style, and value. Each one of our sofas is designed to fit in with current fashion trends. We embrace traditional values of craftsmanship and quality coupled with value for money, always with our customers in mind. Excellent service and the satisfaction of our customers are of utmost importance to us. Our staff are highly trained and knowledgable about our products and services, so they can give you a unique shopping experience and provide you with top quality customer service.

No more waiting weeks for a sofa!

Written by the company

* UK-stocked, no long waiting times
Our ranges are stocked right here in the UK, which means no long lead times and no months-long waits. Most customers receive their sofa within 2–3 working days, with free room-of-choice delivery (delivery to select few remote postcodes may include an additional charge).
* Order today, decide at home within 30 days
With our 30-day returns window, you can take your time making sure your sofa is right for your home. You’re welcome to unpack, set it up, and try it for comfort and fit. If it’s not quite right, you can request a return for any reason within 30 days. Simply keep the original packaging and pack the sofa back up for collection. Return fee is £60. Free fabric samples available at request.
* Excellent value through online-only pricing
We focus on sofas that are built for everyday living — carefully selected designs, durable upholstery fabrics, and solid internal construction — all priced sensibly by operating online.
* Included manufacturing warranty + optional additional accidental warranty
Every sofa comes with a 1-year manufacturing guarantee as standard, and for extra reassurance we offer an optional 5-year protection plan covering accidental damage and the sofa frame, available for upgrade at a small cost to ensure maximum savings and protection our customers.

Fast and free delivery

Room-of-choice delivery within 1-5 days

Room-of-choice delivery within 1-5 days
All items advertised are in stock so delivery will be within 1-5 working days. We deliver to the room of your choice at no extra cost. Unpack & assembly service is available at an extra fee.

Contact info

Dozens of sofas on sale now!

Do not miss out on savings - stock is limited.

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(2,782)

320 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It's a great sofa and very comfortable

It's a great sofa and very comfortable. It's better in the flesh that on the photos.

28 May 2026
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Reply from Lovesofas

Hi Richard, we are thrilled to hear that you are pleased with the comfort of your new sofa! Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 5 out of 5 stars

Good quality product

Good quality product. Delivery on time with plenty of updates.

28 May 2026
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Reply from Lovesofas

Hi Lynne, we are delighted to hear that you had a great experience with us and our 3rd party courier! We are also thrilled to hear that you are pleased with the quality of your recent purchase! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

Delivery was very smooth

Delivery was very smooth
Very pleased with service

28 May 2026
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Reply from Lovesofas

Hi Susan, we are thrilled to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 5 out of 5 stars

Fantastic Quality

I ordered a single chair and what I received was excellent quality. Really easy to assemble and very solid. Great value for money.

27 May 2026
Unprompted review
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Reply from Lovesofas

Hi Billy, we are delighted to hear that you are pleased with the quality of your new chair! Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 1 out of 5 stars

Still not delivered

Still not delivered

27 May 2026
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Reply from Lovesofas

We’re sorry to hear your feedback.

We can confirm your order is currently out for delivery today. The order was placed on 26 May and is being fulfilled within our advertised delivery timeframe of 1-5 working days, as clearly stated on our website at the time of purchase.

As the order is still within the expected delivery window, we do not consider the delivery to be delayed at this stage.

If you require any further assistance regarding your order, our Customer Service team will be happy to help.

Rated 1 out of 5 stars

Really bad services l made a Mistake on…

Really bad services l made a Mistake on my delivery postcode by writing the wrong postcode l didnt relise untill the notification cam thought about delivery and l called them and they said l hadn't ordered anything when l had and didn't help was a bit rude aswell when l tried explaining

28 May 2026
Unprompted review
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Reply from Lovesofas

Thank you for your feedback, and we’re sorry to hear about your initial experience.

We understand there was frustration around the incorrect postcode and the difficulty when you first contacted us. That’s not the experience we want for our customers, and we also apologise for the way the interaction was handled at the time.

We’re glad to see that the matter has since been resolved by a different member of our team. If there’s anything further we can help with, please don’t hesitate to reach out again, we’re always here to help.

Rated 5 out of 5 stars

Delivery good and on time ordering …

Delivery good and on time ordering and service as expected from a customer

24 April 2026
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Reply from Lovesofas

Hi Eric, we are delighted to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

I had already purchased the three…

I had already purchased the three seater and two seater, this purchase was for the matching armchair. Love them, really well made, quick shipping and great delivery service

21 May 2026
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Reply from Lovesofas

Hi Sarah, we are delighted to hear that you had a great experience with us and our 3rd party courier! We are also thrilled to hear that you are pleased with your recent purchases! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

Staff were lovely

Staff were lovely, very friendly and helpful, polite and professional.

21 May 2026
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Reply from Lovesofas

Hi Gill, we are thrilled to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 5 out of 5 stars

We purchased the Portofino 2 seater…

We purchased the Portofino 2 seater sofa after seeing it on-line. The sofa was excellent and we are pleased with the colour and the texture of material. The delivery was carried out by two young people and we couldn't have been more pleased with the level of service we experienced.

21 May 2026
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Reply from Lovesofas

We are thrilled to hear that you are pleased with the quality of your new Portofino 2-seater sofa! We are also delighted to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

Excellent service… very quick delivery…

Excellent service… very quick delivery date. Kept up to date with information and arrival times. Delivery men were superb and very helpful.

20 May 2026
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Reply from Lovesofas

Hi Yvonne, we are delighted to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 5 out of 5 stars

Great service from this company

Website was clear, easy to follow, quick delivery, within a week, staff on delivery team, nothing to much trouble for them. I had a few issues re legs on sofa paint was chipped. Phoned Lovesofa, very helpful and got new legs delivered to me straight away. Can't fault the overall service

10 April 2026
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Reply from Lovesofas

Hi Diana, we are thrilled to hear that you had a great experience with us, our 3rd party courier and our wonderful customer service team! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 3 out of 5 stars

Looks good quality could be better

Really quick delivery. I bought one of their light brown chesterfield sofas looks really nice and is comfortable. But after 3 months of use, the seat cushion is already miss shapen and it squeaks and creeks when sat on. For nearly £600 I expected the springs to be better quality

22 May 2026
Unprompted review
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Reply from Lovesofas

Thank you for taking the time to leave your feedback, we really appreciate it.

We’re glad to hear you’re happy with the look, comfort, and fast delivery of your sofa. However, we’re sorry to hear that you’ve experienced issues with the seat cushion shape and some creaking after a few months of use.

We do take quality concerns seriously, especially regarding durability over time, and your comments will be passed on to our product team for review. For any concerns about your order, we’d also encourage you to contact our customer service team directly so we can look into this further and assist where possible.

Thanks again for your review. Feedback like this helps us continue to improve our products.

Rated 5 out of 5 stars

Fab sofa

Gorgeous sofa and super fast delivery. The guys delivering sofa were soooo nice.

18 May 2026
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Reply from Lovesofas

Hi Joanne, we are delighted to hear that you are pleased with your recent purchase and that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

Great price on my new sofa

Great price on my new sofa. Ordered one day and had confirmed delivery date within 2 days. Kept informed of it's progress with delivery company phoning about an hour before it arrived.

15 May 2026
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Reply from Lovesofas

Hi Chris, we are delighted to hear that you had a great experience with us and our 3rd party courier! We are also thrilled to hear that you are pleased with your recent purchase! Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 5 out of 5 stars

The sofa's are beautiful

The sofa's are beautiful! And they feel like they're good quality, I'm more than pleased with my purchase ☺️

15 May 2026
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Reply from Lovesofas

Hi Samantha, we are thrilled to hear that you are pleased with the quality of your recent purchase! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

Great sofa at a great price

Great sofa at a great price, delivered in 3 days…what’s not to like!

14 May 2026
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Reply from Lovesofas

Hi Mark, we are delighted to hear that you are pleased with your recent purchase! Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 5 out of 5 stars

Really easy to order my new patchwork…

Really easy to order my new patchwork sofa and it matches the chair I bought 3 years ago perfectly. It arrived in perfect condition I am so pleased

14 May 2026
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Reply from Lovesofas

Hi Ann, we are thrilled to hear that you are pleased with your recent purchase! Thank you for taking the time to write your lovely feedback and 5* review!

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