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Lovesofas Reviews 

2,782
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 315 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and value of products, often describing them as beautiful, comfortable, and well-made. The delivery service is consistently highlighted for being fast, efficient, and timely, with many appreciating helpful, polite delivery teams and first-class service from knowledgeable staff. However, some customers noted issues with delivery teams refusing to bring items inside or assemble them, sometimes leaving large boxes outdoors. A few also reported inconsistent product quality, citing problems like chipped paint, uncomfortable seating, or manufacturing defects. Additionally, some reviewers were not happy with aftercare, mentioning difficulties with returns or resolving faulty product issues.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent quality, appearance, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Quality

Reviewers mention positive feedback about quality, with many expressing satisfaction with the excellent... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and politeness... See more

Service

Users describe positive interactions with service, with many reviewers highlighting exceptional service from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish, after an earlier problem(my fault), things were sorted super fast by friendly, helpful staff. As for product… excellent quality,looks amazing and very good valu... See more

Company replied

Rated 5 out of 5 stars

The sofa is lovely, very happy with it. The couriers (2 strong men) will be getting a different review though. They couldn't get the box through the living room door so they left it outside the front... See more

Company replied

Rated 5 out of 5 stars

Great sofa. Delivery guys were very helpful. Only criticism would be to have more stock in the showroom to be able to view different cushions, fabrics etc even if combined they are on different sofas... See more

Company replied

Rated 5 out of 5 stars

Three seater, two seater and single chair. Placed a order on a Monday and was delivered by Thursday ,absolutely brilliant service. Delivery men was lovely nothing was no bother and wasn't disappointed... See more

Company replied


Company details

  1. #225 of 401 best companies in Home Furniture Shop
  2. #46 of 77 best companies in Furniture Manufacturer
  3. #69 of 113 best companies in Living room shop
  4. #53 of 92 best companies in Sofa store

Written by the company

We are a family run business, established in 2010, that stands for comfort, style, and value. Each one of our sofas is designed to fit in with current fashion trends. We embrace traditional values of craftsmanship and quality coupled with value for money, always with our customers in mind. Excellent service and the satisfaction of our customers are of utmost importance to us. Our staff are highly trained and knowledgable about our products and services, so they can give you a unique shopping experience and provide you with top quality customer service.

No more waiting weeks for a sofa!

Written by the company

* UK-stocked, no long waiting times
Our ranges are stocked right here in the UK, which means no long lead times and no months-long waits. Most customers receive their sofa within 2–3 working days, with free room-of-choice delivery (delivery to select few remote postcodes may include an additional charge).
* Order today, decide at home within 30 days
With our 30-day returns window, you can take your time making sure your sofa is right for your home. You’re welcome to unpack, set it up, and try it for comfort and fit. If it’s not quite right, you can request a return for any reason within 30 days. Simply keep the original packaging and pack the sofa back up for collection. Return fee is £60. Free fabric samples available at request.
* Excellent value through online-only pricing
We focus on sofas that are built for everyday living — carefully selected designs, durable upholstery fabrics, and solid internal construction — all priced sensibly by operating online.
* Included manufacturing warranty + optional additional accidental warranty
Every sofa comes with a 1-year manufacturing guarantee as standard, and for extra reassurance we offer an optional 5-year protection plan covering accidental damage and the sofa frame, available for upgrade at a small cost to ensure maximum savings and protection our customers.

Fast and free delivery

Room-of-choice delivery within 1-5 days

Room-of-choice delivery within 1-5 days
All items advertised are in stock so delivery will be within 1-5 working days. We deliver to the room of your choice at no extra cost. Unpack & assembly service is available at an extra fee.

Contact info

Dozens of sofas on sale now!

Do not miss out on savings - stock is limited.

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(2,782)

320 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer service

Good customer service, good delivery service and a great new sofa

17 April 2026
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Reply from Lovesofas

Hi Andrew, we are thrilled to hear that you had a great experience with us, our lovely customer service team and our 3rd party courier! We are also delighted to hear that you are pleased with your recent purchase! Thank you for taking the time to write your positive feedback and 5* review!

Rated 5 out of 5 stars

A great purchase

Delivered on time, the delivery men helped by unpacking the sofa from it’s box which was a big help
The sofa went together really well and worked from the get go.
Looks great so very happy with our purchase
Would recommend

16 April 2026
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Reply from Lovesofas

Hi Sean, we are delighted to hear that you had a great experience with us and our 3rd party courier! We are also thrilled to hear that you are pleased with your recent purchase! Thank you for taking the time to write your wonderful feedback, recommendation and 5* review!

Rated 5 out of 5 stars

Love the colour

Love the colour, pattern, style, fabric of the sofa’s and I find them very comfortable.
Very happy with them.

16 April 2026
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Reply from Lovesofas

Hi Kate, we are thrilled to hear that you are pleased with the style and comfort of your new sofa's! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

Very good price and people in shop very…

Very good price and people in shop very helpful

16 April 2026
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Reply from Lovesofas

Hi Dave, we are delighted to hear that you had a great experience with us and the lovely team in our showroom! Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 5 out of 5 stars
Lovesofas logo

Reply from Lovesofas

We are thrilled to hear that you had a great experience with us and that you are pleased with your recent purchase! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

Excellent

Excellent! Ordering on line was easy to do. I needed to speak with Customer services who were really helpful in organising a specific delivery date & answering a query I had regarding the material. I was kept updated re the delivery which was dealt with efficiently & on time & I’m very pleased with the sofas.

17 April 2026
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Reply from Lovesofas

Hi Felicity, we are delighted to hear that you had a great experience with us, our lovely customer service team and our 3rd party courier! We are also thrilled to hear that you are pleased with your recent purchases! Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 5 out of 5 stars

Very good service from start to finish

Very good service from start to finish
Definitely recommend 👌

15 April 2026
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Reply from Lovesofas

We are delighted to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your wonderful feedback, recommendation and 5* review!

Rated 5 out of 5 stars

Fantastic sofas and very fast delivery…

Fantastic sofas and very fast delivery highly recommend

14 April 2026
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Reply from Lovesofas

We are delighted to hear that you are pleased with your recent purchases! Thank you for taking the time to write your wonderful feedback, recommendation and 5* review!

Rated 5 out of 5 stars

Everything was perfect

Everything was great. Ordering was simple, communication was amazing, the delivery men and assembly amazing and the sofa quality and value for money excellent

13 April 2026
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Reply from Lovesofas

Hi Phillip, we are thrilled to hear that you had a great experience with us and our 3rd party courier! We are also delighted to hear that you are pleased with the quality of your recent purchase! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

Customer service excellent

Customer service excellent, time scales fantastic, delivery good.
Product great, I have now brought a two seater, chair and now a corner unit and will buy another 3 seater when my extension is done. Love Lovesofas

16 March 2026
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Reply from Lovesofas

Hi Mrs Chandler, we are delighted to hear that you had a great experience with us, our lovely customer service team and our 3rd party courier! We are also thrilled to hear that you are pleased with your recent purchases! Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 5 out of 5 stars

Comfy sofa's

Comfy,easy arm and back assembly,delivered by pleasant staff.

13 April 2026
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Reply from Lovesofas

Hi David, we are thrilled to hear that you are pleased with the comfort of your new sofa! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

Everything was just perfect no…

Everything was just perfect no complaints at all from purchasing to delivery.

13 April 2026
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Reply from Lovesofas

Hi Rosalind, we are thrilled to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 4 out of 5 stars

Informed at all times with delivery…

Informed at all times with delivery even though they had a problem with their delivery vehicle

10 April 2026
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Reply from Lovesofas

Hi Bill, we are pleased to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your positive feedback and 4* review!

Rated 5 out of 5 stars

Love my recliner sofa so comfy would…

Love my recliner sofa so comfy would buy again got delivered within a week of ordering so happy 😊

10 April 2026
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Reply from Lovesofas

Hi Barbara, we are delighted to hear that you are pleased with the comfort of your new recliner! Thank you for taking the time to write your positive feedback and 5* review!

Rated 5 out of 5 stars

Great service excellent delivery from…

Great service excellent delivery from air home delivery crew very helpful and pleasant

10 April 2026
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Reply from Lovesofas

Hi Colin, we are delighted to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

The sofa was delivered in by 2 men who…

The sofa was delivered in by 2 men who were very polite and helpful and sofa well packaged I am very pleased with the sofa and free delivery and definitely recommend lovesofas

10 April 2026
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Reply from Lovesofas

Hi Suzuki, we are thrilled to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your wonderful feedback, recommendation and 5* review!

Rated 4 out of 5 stars

Website easy to use

Website easy to use. Sofa arrived within a week
Excellent quality and we are very happy with it

10 April 2026
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Reply from Lovesofas

Hi Pam, we are delighted to hear that you are pleased with your new sofa and that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your lovely feedback and 4* review!

Rated 5 out of 5 stars

Definitely love my sofa!

Great communication from the company and I love my new patchwork sofa! It looked ijs fabulous and very comfortable!

10 April 2026
Lovesofas logo

Reply from Lovesofas

Hi Karen, we are thrilled to hear that you had a great experience with us and our 3rd party courier! We are also delighted to hear that you are pleased with the comfort of your new patchwork sofa! Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 1 out of 5 stars

Order did not arrive on the date I was…

Order did not arrive on the date I was told the delivery service did not let me know it was not coming so after take a day off work for nothing customers service were not helpful at all
Not happy

9 April 2026
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Reply from Lovesofas

We’re very sorry to hear about your experience and understand how frustrating it must have been to take time off work for a delivery that didn’t arrive as scheduled.

As soon as this was brought to our attention, we rescheduled your delivery for the earliest available date in line with your request. However, we fully appreciate that this does not make up for the inconvenience caused, particularly given the lack of notice from the delivery service.

Thank you for your patience, and we’re sorry again for the disruption this caused.

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