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Lovesofas Reviews 

2,782
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 315 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and value of products, often describing them as beautiful, comfortable, and well-made. The delivery service is consistently highlighted for being fast, efficient, and timely, with many appreciating helpful, polite delivery teams and first-class service from knowledgeable staff. However, some customers noted issues with delivery teams refusing to bring items inside or assemble them, sometimes leaving large boxes outdoors. A few also reported inconsistent product quality, citing problems like chipped paint, uncomfortable seating, or manufacturing defects. Additionally, some reviewers were not happy with aftercare, mentioning difficulties with returns or resolving faulty product issues.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent quality, appearance, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Quality

Reviewers mention positive feedback about quality, with many expressing satisfaction with the excellent... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and politeness... See more

Service

Users describe positive interactions with service, with many reviewers highlighting exceptional service from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish, after an earlier problem(my fault), things were sorted super fast by friendly, helpful staff. As for product… excellent quality,looks amazing and very good valu... See more

Company replied

Rated 5 out of 5 stars

The sofa is lovely, very happy with it. The couriers (2 strong men) will be getting a different review though. They couldn't get the box through the living room door so they left it outside the front... See more

Company replied

Rated 5 out of 5 stars

Great sofa. Delivery guys were very helpful. Only criticism would be to have more stock in the showroom to be able to view different cushions, fabrics etc even if combined they are on different sofas... See more

Company replied

Rated 5 out of 5 stars

Three seater, two seater and single chair. Placed a order on a Monday and was delivered by Thursday ,absolutely brilliant service. Delivery men was lovely nothing was no bother and wasn't disappointed... See more

Company replied


Company details

  1. #225 of 401 best companies in Home Furniture Shop
  2. #46 of 77 best companies in Furniture Manufacturer
  3. #69 of 113 best companies in Living room shop
  4. #53 of 92 best companies in Sofa store

Written by the company

We are a family run business, established in 2010, that stands for comfort, style, and value. Each one of our sofas is designed to fit in with current fashion trends. We embrace traditional values of craftsmanship and quality coupled with value for money, always with our customers in mind. Excellent service and the satisfaction of our customers are of utmost importance to us. Our staff are highly trained and knowledgable about our products and services, so they can give you a unique shopping experience and provide you with top quality customer service.

No more waiting weeks for a sofa!

Written by the company

* UK-stocked, no long waiting times
Our ranges are stocked right here in the UK, which means no long lead times and no months-long waits. Most customers receive their sofa within 2–3 working days, with free room-of-choice delivery (delivery to select few remote postcodes may include an additional charge).
* Order today, decide at home within 30 days
With our 30-day returns window, you can take your time making sure your sofa is right for your home. You’re welcome to unpack, set it up, and try it for comfort and fit. If it’s not quite right, you can request a return for any reason within 30 days. Simply keep the original packaging and pack the sofa back up for collection. Return fee is £60. Free fabric samples available at request.
* Excellent value through online-only pricing
We focus on sofas that are built for everyday living — carefully selected designs, durable upholstery fabrics, and solid internal construction — all priced sensibly by operating online.
* Included manufacturing warranty + optional additional accidental warranty
Every sofa comes with a 1-year manufacturing guarantee as standard, and for extra reassurance we offer an optional 5-year protection plan covering accidental damage and the sofa frame, available for upgrade at a small cost to ensure maximum savings and protection our customers.

Fast and free delivery

Room-of-choice delivery within 1-5 days

Room-of-choice delivery within 1-5 days
All items advertised are in stock so delivery will be within 1-5 working days. We deliver to the room of your choice at no extra cost. Unpack & assembly service is available at an extra fee.

Contact info

Dozens of sofas on sale now!

Do not miss out on savings - stock is limited.

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(2,782)

320 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Kept sofa a bit longer to enable me to sort some things out. Arrived exactly when they said, delivery guys were great. Sofa is lovely, vibrant colours. They also let me have material sample before purchase too. No complaints. Great service

12 March 2026
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Reply from Lovesofas

Hi Jupiter, we are delighted to hear that you had a great experience with us and our 3rd party courier! We are also thrilled to hear that you are pleased with your new sofa! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

Great company great customer service

Was initially skeptical when I placed my order but decided to give them the benefit of the doubt.
My sofa was delivered very quickly.
Communication was brilliant throughout the whole transaction.
I did raise an issue because I assumed that I didn't quite receive what I thought I should of, but a quick chat with a lovely person from customer service cleared up the confusion. Overall I'm extremely happy with my purchase and would highly recommend

11 March 2026
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Reply from Lovesofas

Hi Robert, we are delighted to hear that you had a great experience with us, our 3rd party courier and our wonderful customer service team! Thank you for taking the time to write your lovely feedback, recommendation and 5* review!

Rated 5 out of 5 stars

Excellent service

Excellent service, ordered & delivered within a few days, delivery people were amazing, we would order from here again.

19 February 2026
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Reply from Lovesofas

Hi Paul, we are delighted to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your positive feedback and 5* review!

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, the quality of the furniture was as expected and the delivery driver was very helpful

11 March 2026
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Reply from Lovesofas

Hi James, we are pleased to hear that you had a great experience with us and our 3rd party courier! We are also delighted to hear that you are happy with the quality of your recent purchase! Thank you for taking the time to write your positive feedback and 5* review!

Rated 5 out of 5 stars

Beautiful 2 & 3 seater recliner leather sofas

The sofas are beautiful, I am very pleased. From ordering to delivering, everyone was courteous, helpful and very polite. I would definitely recommend this firm

8 April 2026
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Reply from Lovesofas

Hi Dennis, we are delighted to hear that you had a great experience with us and our 3rd party courier! We are also thrilled to hear that you are pleased with your new sofas! Thank you for taking the time to write your wonderful feedback, recommendation and 5* review!

Rated 5 out of 5 stars
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Reply from Lovesofas

Hi Linda, we are delighted to hear that you had a great experience with our 3rd party courier and that you are pleased with your recent purchase! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

Love the sofa

Love the sofa.
Speedy delivery and installation.

25 March 2026
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Reply from Lovesofas

We are thrilled to hear that you are pleased with your new sofa and that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 1 out of 5 stars

Your £60 return charge is outrageous…

Your £60 return charge is outrageous especially as it was delivered to you free of charge - AT NO COST TO YOURSELVES.
I need to order another 4 sofas for my business - needless to say I won't place the order with you!
Watch out other potential buyers - these people are sharks.

24 March 2026
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Reply from Lovesofas

We’re sorry to hear you feel this way.

To clarify, our delivery service is advertised as free to customers, however the cost is covered by us and paid to our logistics partners. It is not a free service to the business, and return charges reflect the costs incurred when arranging collection, as set out in our Terms & Conditions agreed at the point of purchase.

We understand you may be disappointed, however all delivery and return charges are clearly outlined prior to ordering, and by placing the order these terms are accepted.

We do not agree with the characterisation of our business. We aim to operate transparently and fairly at all times, and we remain committed to providing clear information and a reliable service to all customers.

Rated 5 out of 5 stars

We waited ages for the sofa we wanted…

We waited ages for the sofa we wanted to be in stock at a convenient time for us so i thought i may have been dissapointed after hyping it up in my head hahaha - we now have it and it is BEAUTIFUL !!! Gaz & Ian from Watford delivered it and put it together for me - THEY WERE FABULOUS - I don't like people in my home and am nervous usually but honestly these guys were awesome - very professional, friendly and efficient - I would hands down recommend them and this company - THANKS GUYS

10 March 2026
Unprompted review
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Reply from Lovesofas

Hi Natalie, we are delighted to hear that you had a great experience with us and our 3rd party courier! We are also thrilled to hear that you are pleased with your new sofa! Thank you for taking the time to write your lovely feedback, recommendation and 5* review!

Rated 5 out of 5 stars

The sofa was as described

The sofa was as described. Fast delivery

9 March 2026
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Reply from Lovesofas

Hi Shelley, we are thrilled to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 5 out of 5 stars

fabulous sofa

fabulous sofa, exactly as described and delivered promptly.

16 February 2026
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Reply from Lovesofas

We are delighted to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 1 out of 5 stars

Dreadful experience

Dreadful experience! Fine at ordering stage with timely delivery. Unfortunately, the delivery team had dreadfully limited English and did not understand that I wanted them to take them back - uncomfortable/colour. After numerous unsatisfactory calls with CS, I eventually discovered that they should NOT have taken the packaging away. Had to buy bubble wrap + pay someone to help me repack - out of pocket! Assembly was woeful - 2/3 screws, instead of 5 per leg, feet bent/out of line + broken zip. 1st collection van didn’t have room to take them 2nd was fine. Full refund given. Stay away from this company

6 March 2026
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Reply from Lovesofas

We’re really sorry to hear about your experience. While we’re glad delivery was on time, it’s clear everything after that fell short, particularly with the third-party delivery team, the confusion around packaging, and the product assembly issues.

This isn’t the standard we expect from our partners, and we’re addressing this with them to help prevent it happening again.

We appreciate your feedback and are sorry for the frustration caused.

Rated 5 out of 5 stars

I’m really satisfied with my purchase

I’m really satisfied with my purchase. The delivery was quick and smooth, the sofa is excellent quality and looks even better in real life. It’s also very comfortable. Would definitely recommend!

2 April 2026
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Reply from Lovesofas

Hi Kristina, we are delighted to hear that you had a great experience with us and our 3rd party courier! We are also thrilled to hear that you are pleased with the quality of your recent purchase! Thank you for taking the time to write your lovely feedback, recommendation and 5* review!

Rated 5 out of 5 stars

Brilliant service planned around my…

Brilliant service planned around my working hours and driver who fitted it was down to earth and knew his products:)

30 March 2026
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Reply from Lovesofas

Hi Alex, we are delighted to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

very good quality and workmanship👍

Very fast delivery and good product. Very good quality and workmanship
, I love my new sofa Thank you

17 March 2026
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Reply from Lovesofas

Hi Miroslawa, we are delighted to hear that you had a great experience with us and that you are pleased with the quality of your new sofa! Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 5 out of 5 stars

Very happy with my beautiful sofa

Ordered beautiful sofa asked for specific delivery and they did exactly what I wanted very accommodating and helpful
Sofa arrived and more beautiful than the picture very pleased

30 March 2026
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Reply from Lovesofas

Hi Anna, we are delighted to hear that you had a great experience with us and our 3rd part courier! We are also thrilled to hear that you are pleased with your new sofa! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

Easy to buy

Easy to buy, fast delivery. Well informed of delivery and time. Delivery people were great. Thanks for your help

30 March 2026
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Reply from Lovesofas

Hi Mrs Thorn, we are thrilled to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 5 out of 5 stars

Can’t rate this company highly enough… I love my sofa

Can’t rate this company highly enough from buying online to delivery and assembly, excellent and exceptional are words come to mind, updates all the way through delivery on 5th day and on time the delivery guys were lovely put sofa together and took away the rubbish too, I’ve never bought a piece of furniture online before was sceptical I’m glad I took the leap, I have awful arthritis especially in my knees couldn’t sit on old sofa as couldn’t get out of it,

30 March 2026
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Reply from Lovesofas

Hi Jeniffer, we are thrilled to hear that you had a great experience with us and our 3rd party courier! We are also delighted to hear that you are pleased with your recent purchase! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

good service.

good quality. fast delivery.

30 March 2026
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Reply from Lovesofas

Hi Linas, thank you for taking the time to write your wonderful feedback and 5* review!

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