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Lovesofas Reviews 

2,782
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 315 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and value of products, often describing them as beautiful, comfortable, and well-made. The delivery service is consistently highlighted for being fast, efficient, and timely, with many appreciating helpful, polite delivery teams and first-class service from knowledgeable staff. However, some customers noted issues with delivery teams refusing to bring items inside or assemble them, sometimes leaving large boxes outdoors. A few also reported inconsistent product quality, citing problems like chipped paint, uncomfortable seating, or manufacturing defects. Additionally, some reviewers were not happy with aftercare, mentioning difficulties with returns or resolving faulty product issues.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent quality, appearance, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Quality

Reviewers mention positive feedback about quality, with many expressing satisfaction with the excellent... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and politeness... See more

Service

Users describe positive interactions with service, with many reviewers highlighting exceptional service from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish, after an earlier problem(my fault), things were sorted super fast by friendly, helpful staff. As for product… excellent quality,looks amazing and very good valu... See more

Company replied

Rated 5 out of 5 stars

The sofa is lovely, very happy with it. The couriers (2 strong men) will be getting a different review though. They couldn't get the box through the living room door so they left it outside the front... See more

Company replied

Rated 5 out of 5 stars

Great sofa. Delivery guys were very helpful. Only criticism would be to have more stock in the showroom to be able to view different cushions, fabrics etc even if combined they are on different sofas... See more

Company replied

Rated 5 out of 5 stars

Three seater, two seater and single chair. Placed a order on a Monday and was delivered by Thursday ,absolutely brilliant service. Delivery men was lovely nothing was no bother and wasn't disappointed... See more

Company replied


Company details

  1. #225 of 401 best companies in Home Furniture Shop
  2. #46 of 77 best companies in Furniture Manufacturer
  3. #69 of 113 best companies in Living room shop
  4. #53 of 92 best companies in Sofa store

Written by the company

We are a family run business, established in 2010, that stands for comfort, style, and value. Each one of our sofas is designed to fit in with current fashion trends. We embrace traditional values of craftsmanship and quality coupled with value for money, always with our customers in mind. Excellent service and the satisfaction of our customers are of utmost importance to us. Our staff are highly trained and knowledgable about our products and services, so they can give you a unique shopping experience and provide you with top quality customer service.

No more waiting weeks for a sofa!

Written by the company

* UK-stocked, no long waiting times
Our ranges are stocked right here in the UK, which means no long lead times and no months-long waits. Most customers receive their sofa within 2–3 working days, with free room-of-choice delivery (delivery to select few remote postcodes may include an additional charge).
* Order today, decide at home within 30 days
With our 30-day returns window, you can take your time making sure your sofa is right for your home. You’re welcome to unpack, set it up, and try it for comfort and fit. If it’s not quite right, you can request a return for any reason within 30 days. Simply keep the original packaging and pack the sofa back up for collection. Return fee is £60. Free fabric samples available at request.
* Excellent value through online-only pricing
We focus on sofas that are built for everyday living — carefully selected designs, durable upholstery fabrics, and solid internal construction — all priced sensibly by operating online.
* Included manufacturing warranty + optional additional accidental warranty
Every sofa comes with a 1-year manufacturing guarantee as standard, and for extra reassurance we offer an optional 5-year protection plan covering accidental damage and the sofa frame, available for upgrade at a small cost to ensure maximum savings and protection our customers.

Fast and free delivery

Room-of-choice delivery within 1-5 days

Room-of-choice delivery within 1-5 days
All items advertised are in stock so delivery will be within 1-5 working days. We deliver to the room of your choice at no extra cost. Unpack & assembly service is available at an extra fee.

Contact info

Dozens of sofas on sale now!

Do not miss out on savings - stock is limited.

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(2,782)

320 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely sofa

Customer service excellent
Sofa great quality better than I expected
From order to delivery 5 days
Would highly recommend

27 March 2026
Lovesofas logo

Reply from Lovesofas

Hi Suzanne, we are delighted to hear that you had a great experience with us, our lovely customer service team and our 3rd party courier! Thank you for taking the time to write your wonderful feedback, recommendation and 5* review!

Rated 5 out of 5 stars

Happy with my new sofa

Really happy with the communication, delivery and my colourful new emerald patchwork sofa, works perfectly in our otherwise monochrome kitchen. Just pop the legs on, arrange the cushions and enjoy. It’s fairly firm but that’s what I wanted. And the cat took to it straight away without digging her claws into it. Amazing value all told.

27 March 2026
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Reply from Lovesofas

We are delighted to hear that you had a great experience with us and our 3rd party courier! We are also thrilled to hear that you are pleased with the quality of your new patchwork sofa! Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 5 out of 5 stars

Happy customer

Excellent service from start to finish. Really pleased with our sofas. Helpful staff and good tracking system.

25 March 2026
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Reply from Lovesofas

Hi Mrs Knight, we are delighted to hear that you had a great experience with us and our 3rd party courier! We are also thrilled to hear that you are pleased with your recent purchase! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

Delivery was on time and good people…

Delivery was on time and good people doing it
Sofa plus chair was good quality

25 March 2026
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Reply from Lovesofas

Hi Graham, we are delighted to hear that you had a great experience with us and our 3rd party courier! We are also thrilled to hear that you are pleased with the quality of your recent purchase! Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 5 out of 5 stars

Because the people in the shop were…

Because the people in the shop were great an pleasant

23 March 2026
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Reply from Lovesofas

Hi Lynn, we are delighted to hear that you had a great experience with the team in our showroom! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

Fabulous sofas for the price

Ordered 2 recliners, 4 days delivery. Quality for the price excellent.
Delivery driver very informative

23 March 2026
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Reply from Lovesofas

Hi Ms Gays, we are delighted to hear that you are pleased with your recent purchase and that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

5 star delivery

Your delivery was within time slot, was informed when close, the lads werepolite friendly and helpful .

23 March 2026
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Reply from Lovesofas

Hi Mrs Allcroft, we are delighted to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

Great prices

Great prices deliverd quickly very friendly staff mark was very proffesional and helpful

13 March 2026
Unprompted review
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Reply from Lovesofas

Hi Muddasar, we are delighted to hear that you had a great experience with us and the team in our showroom! Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 5 out of 5 stars

Great service

Great service. Delivered within a week.
Great.
Well done.

12 March 2026
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Reply from Lovesofas

Hi Clive, we are thrilled to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

Excellent service

Excellent service! Our sofa arrived quickly and it’s just what we wanted. Highly recommend Lovesofas!

20 March 2026
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Reply from Lovesofas

Hi AJ, we are delighted to hear that you are pleased with your recent purchase and that you had a great experience with us! Thank you for taking the time to write your wonderful feedback, recommendation and 5* review!

Rated 5 out of 5 stars

Brilliant Service!

Would absolutely recommend. Customer support was fantastic. Really happy with the sofa, it's perfect. Delivery was on time and the delivery guys were great.

20 March 2026
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Reply from Lovesofas

Hi Claire, we are thrilled to hear that you had a great experience with us and our lovely customer service team! We are also delighted to hear that you are pleased with your new sofa! Thank you for taking the time to write your positive feedback, recommendation and 5* review!

Rated 1 out of 5 stars

Inferior materials used.

I year and six months ago we bought a beautiful three seater Chesterfield sofa. Unfortunately it has now become very uncomfortable, with flattened foam. I cannot sit on it without a cushion; it hurts. It cost £899. Not cheap.

I contacted the customer service and was told that this was considered normal wear and tear, and they could not help.

So my warning to other potential customers is to be very wary that this company uses inferior material and are not at all interested in keeping their customers happy.

24 March 2026
Unprompted review
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Reply from Lovesofas

Thank you for taking the time to share your feedback. We’re very sorry to hear that your sofa has not remained as comfortable as you had hoped, and we understand how frustrating that must be, particularly given the investment.

All of our products are covered by a 12 month manufacturing warranty, which applies to defects in materials and workmanship. As your purchase was made around 18 months ago, it falls outside of this warranty period. Changes in comfort, such as foam softening over time, are generally considered normal wear and tear with regular use rather than a manufacturing fault.

While we’re unable to assist further in this instance, we do genuinely appreciate you sharing your experience, and we will take your feedback into account as part of our ongoing product reviews.

Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

Absolutely fab furniture!

Absolutely fab furniture!
Please do remember to add installment because we thought it was included. But after much huffing and puffing we got it unwrapped. And love it!

20 March 2026
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Reply from Lovesofas

Hi Alexandra, we are delighted to hear that you are pleased with your new sofa! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

Easy and fast

Easy to order fast delivery good quality and easy to assemble on my own. The seat cushions are a bit firm but I understand that you use dense foam and that it will soften in time. Overall the service was excellent and I am very happy with my purchase.

20 March 2026
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Reply from Lovesofas

Hi Mehmet, we are delighted to hear that you are pleased with your recent purchase! You should find with time and use that the seat becomes much softer, but should this not be the case please do not hesitate to ring or email our lovely customer service team who will help with any issues or queries you have regarding your recent purchase. Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 5 out of 5 stars

The entire process

The entire process, from placing the order to the day of delivery, went smoothly and I, as the ordering party, was kept informed about the progress and where my order was.

19 February 2026
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Reply from Lovesofas

Hi Gosia, we are delighted to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

Excellent settee

Excellent settee, beyond my expectations 10/10,plus the staff on the phones also 10/10

20 February 2026
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Reply from Lovesofas

Hi Lee, we are thrilled to hear that you had a great experience with us and our lovely customer service team! We are also delighted to hear that you are pleased with your new sofa! Thank you for taking the time to write your positive feedback and 5* review!

Rated 5 out of 5 stars

Fantastic company had a few sofas off…

Fantastic company had a few sofas off these guys and they are fab the quality is excellent the price too

19 March 2026
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Reply from Lovesofas

Hi Angela, we are delighted to hear that you are pleased with the quality of your recent purchases! Thank you for taking the time to write your lovely feedback and 5* review!

Rated 5 out of 5 stars

Good customer service throughout

Good customer service. Reassured re date of delivery.

17 March 2026
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Reply from Lovesofas

Hi Mrs Priest, we are delighted to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your wonderful feedback and 5* review!

Rated 3 out of 5 stars

Great value for money had 60% off.one…

Great value for money had 60% off.one of the socket pins was bent but straightened it and it seems to work fine.

16 March 2026
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Reply from Lovesofas

Thanks for your feedback! We’re glad you got great value, especially with the discount.

Sorry about the bent pin, that’s not ideal. If you have any issues, feel free to reach out and we’ll be happy to help!

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