at first I thought what I order will be a different thing not until I received the item and I was speechless because the item I got was so lovely and nice,and I had to order another one.honestly my e... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After scrolling through a few pages I came across something that made an impression on me. I was hesitant at first, but after going back to them I decided to purchase because I probably wouldn't find... See more
Company replied
Found the site by “accident” I had been looking for my fav brand of shirts after visiting a high street store and found the prices had gone through the roof 🙈 I found the site and couldn’t belie... See more
Company replied
Although never having purchased shoes online before, I was really chuffed with how straight forward the process was. Everything from navigating the website to placing the order and paying was easy and... See more
Company replied
Company details
Written by the company
THECODE by Love the Sales unlocks access to the world's best fashion at exclusive prices. By building direct relationships with leading UK and global retailers, we've created a smarter way to shop luxury. One that goes beyond simply comparing prices, giving our members access to exclusive pricing, pre-sale access and the brands they love. Bringing together over 500 of the world's leading premium and designer labels alongside hundreds of trusted retail partners, THECODE makes discovering luxury fashion effortless. Our platform combines intelligent technology with genuine industry expertise to help you discover the right pieces, personalise your experience, receive price-drop and low-stock alerts, and access pre-sale events from many of the world's leading fashion retailers. If you've shopped with THECODE, we'd love to hear about your experience. Your feedback helps us continue improving the experience for every member. If there's anything we can do better, please get in touch at hello@lovethesales.com.
Contact info
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- +442039205920
- hello@lovethesales.com
- lovethesales.com
4.3
Excellent
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 67% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A well priced and genuine product…
A well priced and genuine product delivered safely and securely - product and service exceeded expectations!
23 July 2026
Unprompted review
Fault-free process
Although never having purchased shoes online before, I was really chuffed with how straight forward the process was. Everything from navigating the website to placing the order and paying was easy and problem-free. Delivery was quick too. I am so happy and couldn’t fault them at all.
10 July 2026
Unprompted review
Reply from THECODE by Love the Sales
Hi there,
Thanks for taking the time to leave us a review.
We’re delighted to hear your first experience buying shoes online was such a positive one. It’s wonderful to know you found our website easy to navigate, the ordering process straightforward, and your delivery quick. We truly appreciate your kind words and are so pleased you were happy with your experience. We look forward to welcoming you back again soon.
Thank you.
-Love the Sales
I got a nice pair of Scetchers slippers…
I got a nice pair of Scetchers slippers for £31.00 a lot cheaper than in the shops. Quick and easy payment a delivery. 🚚
14 July 2026
Unprompted review
Reply from THECODE by Love the Sales
Hi Karen,
Thank you for your wonderful feedback.
We’re delighted to hear you found a great deal on your Skechers slippers and enjoyed the savings compared to the high street. It’s also fantastic to know you found the payment process quick and easy, with fast delivery. We truly appreciate your support and look forward to welcoming you back again soon
Thank you.
-Love the Sales
Great experience
Great experience from finding the product at a great price to the fulfillment. Highly recommend!
10 July 2026
Unprompted review
Reply from THECODE by Love the Sales
Hi Darryn,
Thank you for your fantastic feedback.
We’re so glad to to hear you had a great experience from finding your product at an excellent price through to receiving your order. Thank you for your recommendation—we truly appreciate your support and look forward to welcoming you back again soon
Thank you.
-Love the Sales
Reply from THECODE by Love the Sales
HI Mo,
Thanks for taking the time to leave us a review.
We’re glad to hear you enjoyed using our website and found great prices on top brands. We look forward to you shopping again with us soon.
-Love the Sales.
Brilliant service and quick delivery
Brilliant service and quick delivery
13 July 2026
Unprompted review
Reply from THECODE by Love the Sales
Hi Chelsea,
Thanks for taking the time to leave us a review.
We’re glad to hear you were pleased with our service and the quick delivery. We truly appreciate your support and look forward to welcoming you back again soon.
-Love the Sales
good quality product and timely delivery
10 July 2026
Unprompted review
Great website with very quick and…
Great website with very quick and helpful communication.
25 July 2026
Unprompted review
Not Next Day Delivery
Ordered Diesel T Shirt, it wasn't next day delivery as advertised and expected. I was still skeptical because the tags were detached and reached out to customer service who assured me the items are legit.
20 July 2026
Unprompted review
Reply from THECODE by Love the Sales
Hi Ash,
Thank you for taking the time to share your feedback.
We’re sorry to hear your order didn’t arrive as quickly as expected, and we understand your disappointment regarding the delivery timeframe. However, we’re pleased our customer service team could reassure you about the authenticity of your Diesel T-shirt. All products sold through Love the Sales are supplied by our trusted retail partners and are genuine.
We appreciate your feedback, as it helps us continue to improve the experience we provide
Thank you.
-Love the Sales
Love the sales.com
Just so quick and reliable company
And I also love the items I buy good quality a d well better and good competitive prices
19 June 2026
Unprompted review
Reply from THECODE by Love the Sales
Hi Colin,
Thanks for leaving us a review.
We’re pleased to hear you found our service quick and reliable. It’s also great to know you love the quality of the items and feel we offer competitive prices. We truly appreciate your support and look forward to welcoming you back again soon.
-Love the Sales.
After recieving the wrong from flannels…
After recieving the wrong from flannels i went with Lovethesales and they came through correctly the item was the one i requested and as a bonus evri came on time too 10/10 service.
22 July 2026
Unprompted review
Reply from THECODE by Love the Sales
Hi Cee,
Thank you for your fantastic feedback.
We’re delighted to hear we could help after your previous experience and that you received exactly the item you ordered. It’s also great to know your delivery arrived on time and that everything went smoothly. We truly appreciate your 10/10 recommendation and look forward to you shopping again with us soon.
Thank you.
-Love the Sales
overall service…
Recently i have purchased a number of items and i have found that, Payments, Products, Delivery, Packaging, communications and overall customer service reliable and professional.
22 July 2026
Unprompted review
Reply from THECODE by Love the Sales
Hi Mark,
Thanks for taking the time to leave us a review.
We're glad to hear that your recent shopping experiences with us have been consistently positive. It’s fantastic to know you’ve found our payments process, products, delivery, packaging, communication, and customer service to be reliable and professional. We truly appreciate your continued support and look forward to you shopping again with us soon.
Thank you.
-Love the Sales
Hi ordered a ralph lauren polo shirt…
Hi ordered a ralph lauren polo shirt from l.t.s was a bit dubious tbh ,
But I'd nothing to fear the shirt arrived well before they actually said it would,
And the quality and authenticity was 100%,since then I've ordered more clothes from them would highly recommend.
Jase
2 July 2026
Unprompted review
Reply from THECODE by Love the Sales
Hi Jason,
Thanks for taking the time to leave us a review.
We’re glad to hear that we exceeded your expectations and that your Ralph Lauren polo shirt arrived earlier than expected. It’s great to know you were pleased with the quality and authenticity of your purchase, and we’re especially grateful that you’ve since chosen to order more from us. Thank you for your recommendation—we look forward to you shopping again with us soon.
Thank you.
-Love the Sales
It was very prompt
10 July 2026
Unprompted review
Good product - Poor service.
Good product.
Good price.
Postage good.
Unfortunately my experience of this company not so great. It is not made apparent that this company seems to be a showcase for products that are sold via a range of different sellers. Nothing wrong with this but it would be helpful to know this.
In purchasing, I made an address omission on the website that I was not able to correct. Sent 2 emails immediately to the to Love your Sales company email but no timely response.
Fortunately for me, the selling footwear company's rapid sales acknowledgment listed a human contact number. L***, a very professional and adept sales rep' at the footwear company corrected this in a very time efficient ( < 15 minutes), manner.
The Love your Sales customer service rep, N*** (?) took 4 plus hours to respond. So by then the end of the working day. Of course - too late to effect any change. The response; stating " that there was nothing they could do "(too late anyway), and " if the parcel got delayed or lost - it would be my fault. " Incredulous .. !!
It was; and remains my understanding that Customer Services are there to help people, howsoever things go wrong. Either understaffed or some other issue ...?
4 **** only because - the footwear company were attentive, on the ball and sold me good shoes.
6 July 2026
Unprompted review
Reply from THECODE by Love the Sales
Hi Archie,
Thanks for taking the time to leave us a review.
We're pleased to hear you were happy with the product, price, delivery and the service you received from the retailer.
We're sorry to hear you were disappointed with your experience contacting our customer support team. While we appreciate that you wanted to amend your delivery address as quickly as possible, our customer service SLA is to respond to all enquiries within 24 hours. In your case, we replied within approximately 4 hours, which is well within our committed response timeframe.
For security and privacy reasons, we do not store customers' address details on our website once an order has been placed, nor are we able to amend delivery information directly. As a marketplace, orders are passed securely to the retailer for fulfilment, which is why the retailer was best placed to assist with your request. We're pleased they were able to make the amendment before dispatch.
We also want to reassure you that our intention is always to help our customers. If an incorrect address cannot be amended before dispatch, any resulting delivery issues can unfortunately arise from the address entered at checkout, which is why we encourage customers to carefully review their details before placing an order.
We appreciate your comments regarding making our marketplace model clearer and will take this feedback on board as we continue to improve the customer experience.
Thank you again for your balanced review, and we hope to have the opportunity to provide you with a smoother experience in the future.
-Love the Sales
This was one of the best experience…
This was one of the best experience since ive always wanted the shirt snd i finaly got it from them amazing experience
18 July 2026
Unprompted review
Reply from THECODE by Love the Sales
Hi Valentina,
Thanks for taking the time to leave us a review.
We’re delighted to hear you were finally able to get the shirt you’d been wanting and that your experience with us was such a positive one. It’s wonderful to know we could help make that happen. We truly appreciate your support and look forward to welcoming you back again soon.
-Love the Sales
Ordered a Rains waterproof Mac
Ordered a Rains waterproof Mac. It arrived earlier than expected, which was great. The item was nicely packed and secured well. Was a perfect fit. Delighted.
30 June 2026
Unprompted review
Reply from THECODE by Love the Sales
Hi Jill,
Thank you for your wonderful feedback!
We’re so pleased to hear your Rains waterproof mac arrived earlier than expected and that it was securely packaged. It’s even better to know it was a perfect fit. Thank you for taking the time to share your experience—we truly appreciate your support and look forward to welcoming you back again soon.
Thank you.
-Love the Sales
Excellent service
Excellent service! Best price and super fast delivery.
10 July 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.