LoveTooTrue Reviews 

676
•
TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

If you love paying for shipping, overseas shipping, and still pay your customs fees they let you do that. Also if you love being gaslit by them telling you something is your size and it being wildly... See more

Rated 1 out of 5 stars

The quality of the clothing is awful, I ordered the tennis dress which was so small I couldn't get it over my head even when unlacing it. The garment was manufactured so poorly the label was falling o... See more

Rated 1 out of 5 stars

Ridiculous telling customers an ETA for orders to be shipped and leaning on the “we’re a small family buisness” line but can’t manage to stick to their own expectations, will not respond to emails f... See more

Rated 4 out of 5 stars

everything from how smooth the purchasing process was to how fast the shipping was too! also i was worried i was going to recieve the item and it wasnt going to fit due to size diffrence (uk-us) but i... See more

Company details

  1. Ladies' clothes shop
  2. also in
  3. Clothing Shop

Information provided by various external sources

90's inspired hand made clothing for that rebel in you


Contact info

  • Storforth Lane Trading Estate 75, S41 0QZ, Hasland, United Kingdom

  • lovetootrue.com

1.6

Bad

TrustScore 1.5 out of 5

676 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(676)

24 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love, Love Too True!

In my experience, I absolutely love my Love Too True items. They all feel super soft to wear and look amazing on. Super comfortable. I always look at the model and how the clothes fit on them to judge my size. (I'm UK 10/12) M/L fits almost every time. The fabric is delicate, but soft. I prefer this to mass produced thicker material that irritates my skin. With shipping, they are a small business, so I'm prepared for a wait. They always inform me of shipping times and delays. Can't fault them. Much better than Disturbia.

28 October 2023
Rated 1 out of 5 stars

So disappointed by Love too true

So disappointed by Love too true. I ordered a jumper (the best selling raven one) a few tops, a dress and some lace shorts. I received my order in 3 weeks which I understood with it being a small business. However, when the order came it all fit into an a4 size parcel, I genuinely thought they had just sent me the jumper but upon opening it I found the thinnest quality clothes.
The raven jumper which I got in a medium (my usual size) was thin and tiny (the model in the promo photo must be a size 6 wearing a size 12).
The dress and tops were also terrible thin material, basically see through. All the tops I ordered in my usual size, two almost fit but one I couldn’t even get my head through the hole.
The saltine shorts were sewed shut, the zip wouldn’t go down so I had to use scissors to cut the thread it was getting trapped on.
I’ll have to return pretty much everything and I can only get store credit, now that I know how cheap the materials they use are I’m reluctant to do this but I wouldn’t even try to sell these on to someone else.
Really disappointed about how many influencers promote this brand when everything is poorly made and sized awfully.

9 November 2023
Unprompted review
Rated 1 out of 5 stars

Do not shop here!

Clothes are awful quality and sizing, I am a UK size 12 and their size L (14/16) listed on the website does not fit properly. Cheaply made clothes at a premium price- total rip off and no customer service or responses when you try and request a refund. AVOID AVOID AVOID

17 October 2023
Unprompted review
Rated 5 out of 5 stars

Amazing! 🖤

Amazing quality and fit! I will be purchasing from LoveTooTrue again. 🖤 It's my new favorite top. 😍

24 September 2023
Rated 1 out of 5 stars

stay away

yes, the designs are cute, the products are at the same price point as f21 but…… thats the quality you get. as well as customer service. they do not respond to emails and if you return items, you will not receive a refund. I ended up disputing with my credit card company and they reimbursed me, but had I not, I wouldve been out $85 worth of clothing AND an extra $28 in shipping fees to return. 10/10 would not recommend.

23 August 2023
Unprompted review
Rated 1 out of 5 stars

Item ordered on line

Item ordered on line, web site indicated 5% discount on the first order. Not until the very end of the order process i was informed the 5% discount only applied if 2 x items were purchasedDiscount offer trick. No stock in the UK, 2 week wait for a deliver from China. Not likely to use this outfit again

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Love it!

Speedy delivery and the clothes fit well and were so gorgeous

24 July 2023
Rated 2 out of 5 stars

Lost items and poor customer service

I saw someone on tiktok modelling this clothing brand and having an alternative/grunge style I was excited to have a look at the clothes and ended up asking my boyfriend to order me some for our anniversary. However, after around 3-5 days we received a notification that royal mail had delivered the parcel but it had not arrived at my boyfriend’s house and it had not been signed by anyone we knew. This is now around 3 weeks later and my clothes are still lost and even worse, my boyfriend’s money is also lost at this point.

I don’t believe that this is a problem with Love Too True as we received notification that the items had been shipped. However, my boyfriend filled out the contact form more than once and even emailed the email address that appears on their Twitter and we have had no response from either so this clearly could have been dealt with if they were more responsive.

We understand that they are a small team, but within 3-4 weeks you would imagine to have a response as they are not a large brand.

I will not be ordering from Love Too True again and should have listened to the negative reviews. A very disappointing experience as the clothes themselves look like something I would love and I would have purchased again if I had a good experience.

4 August 2023
Unprompted review
Rated 2 out of 5 stars

QUALITY IS WHACK

I used to love this brand and it was my go to place for cute tartan pieces… however the quality now is shocking. I have a few pieces which i bought well over a year ago and the material feels nice and soft and thick.. the newer pieces ive gotten feel cheap and thin! And therefore just dont look as good. And the sizing seems to be different, the size 6 i used to buy fit perfectly in both skirts and trousers. However now a size 6 trouser is too big and a size 6 skirt is too small?????

On top of that the skirt I bought most recently, the zip broke the first time i put it on!!(zip feels cheaper than the ones on older pieces) Really disappointed as this was my favourite brand for a while… BRING BACK THE OLD LOVE TOO TRUE!!!

22 September 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look