Lovetys Reviews 29

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

I bought one of the wooden memory heart's for a mother's day gift. The wood is cheap plywood with a decal image printed onto it. It came with a cheap base that I had to finish cutting myself just to... See more

Rated 1 out of 5 stars

They are absolutely awful!!!! They never delivered my order, I paid £40 for a key holder I never received. After raising my issue they are making me chase delivery companies as it is my responsibili... See more

Rated 1 out of 5 stars

Instead of a beautiful photo-based bronze sculpture, what we finally received was not 3D at all. It was flat as a pancake. Thank God I paid with Paypal so they never got my credit card data. Th... See more

Rated 1 out of 5 stars

Lies. Printed cardboard item advertised as hand carved artwork. DO NOT BUY!!

Company details

  1. Costume Jewellery Shop

Written by the company

Who we are Founded in 2010, LOVETYS has specialized in handmade jewelry for 10 years. We have a team of professional jewelry designers to provide stylish, personalized jewelry. You can use your lover’s photos to create unique and practical souvenirs on those special days. We will help you capture those precious moments and keep them close to your heart. Our procedures are well organized from our technical team right down to our shipment agents to assure the most efficient delivery from factory to doorsteps. We guarantee fast, professional, and timely deliveries because customer satisfaction is our number one priority. Why we establish LOVETYS The founder,Hamlin, met a couple while traving and learned their love story. The story was happend in spring. A boy met a girl who said hello to him with charming smile. He fell in love with her at first sight. However, he's shy to speak out. Then he try to engrave words on the stones and make it become a necklace which shows a sentence - You had me at hello. The boy gave it to the girl bravely. It is fortunate that the girl accept the necklace and said,"So it is with me.". Hamlin want to see more about others happiness and help people to express their love. Then he founded the LOVETYS which means literally - LOVE and Thank You for Sharing your happy memories to me. So LOVETYS aims to encourage and help people to show their love. Sometimes you think it's hard to say "I love you" but LOVETYS can make it seem so easy. What we offer • A chance & way to express your love to the person who you care. Let them know how you feel. From now on and forever. If this is what you want. So do we. • The unique product which will retain your unforgettable memories of that good time. You share your happiness to us. We provide the product to retain your happiness. • Perfect products and services. It is our principle to provide perfect products and services to every customer! Contact Us: 7:00pm to 4:30pm Monday to Friday (EST) Company Address: Room 605, No. 10, Jinzhou North Road, Cangshan District, Fuzhou, Fujian,China If you have any questions, Please contact us anytime: https://www.messenger.com/t/LovetysJewelry


Contact info

1.5

Bad

TrustScore 1.5 out of 5

29 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Lies

Lies. Printed cardboard item advertised as hand carved artwork. DO NOT BUY!!

21 May 2026
Unprompted review
Rated 1 out of 5 stars

Personalized wooden memory heart

I bought one of the wooden memory heart's for a mother's day gift. The wood is cheap plywood with a decal image printed onto it. It came with a cheap base that I had to finish cutting myself just to place it in. The heart it's self is top heavy for the cheap base as well. The back of the product has no decal or anything just plain plywood. It is nothing like what is advertised. I was also denied a refund when I contacted them hence why I had to cut the opening in the base to fit the haert. Absolutely TRASH!! Don't buy anything from this company.

5 May 2026
Unprompted review
Rated 1 out of 5 stars

They are absolutely awful!!!!

They are absolutely awful!!!!
They never delivered my order, I paid £40 for a key holder I never received. After raising my issue they are making me chase delivery companies as it is my responsibility to make it happen, and they are not giving e my money back!
Will never buy again! Someone should shut them down, as I think they are scamming people by taking their money and not delivering services.

15 March 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. Product not as advertised and what i received was not worth the money i paid. It was quite frankily embarassing. I would not recommend this company at all!

23 February 2026
Unprompted review
Rated 1 out of 5 stars

What a sack of crap the coin I ordered…

What a sack of crap the coin I ordered for Valentine’s Day really is.
I could have got a new 50p piece myself, printed a picture in micro scale and stuck it on the coin with a little red gem as depicted in the pictures on the site.
I asked for an embossed coin and got a pile a crap.
ANYONE IN THE UK, DO NOT, I REPEAT, DO NOT buy anything from this rip off store. It’s cheap tacky shit!!!
YOU HAVE BEEN WARNED!!
I have had my pants pulled down and fleeced for £45, what a mug, never again!!🤬

24 January 2026
Unprompted review
Rated 1 out of 5 stars

not sculpture - think mouse pad blob

Instead of a beautiful photo-based bronze sculpture, what we finally received was not 3D at all. It was flat as a pancake.
Thank God I paid with Paypal so they never got my credit card data. The actual seller is taking payment to gmail address and the money is going to "JIUDIANJIUY" in China - who doesn't respond to email. A total waste of money.

12 January 2026
Unprompted review
Rated 1 out of 5 stars

Worst online retailer do not purchase anything from them

I am so disappointed my wedding is in two days and I’ve ordered my wedding sign from lovetys the customer service has been shit they sent me my wedding sign in the mail but it wasn’t wrapped and it smashed when I received it they have stated a new one is on the way yet they refuse to give me my tracking details I have messaged them non stop and still nothing beyond disappointing and really angry that I spent over $300 and still haven’t got my wedding sign.

5 April 2025
Unprompted review
Lovetys logo

Reply from Lovetys

Dear customer, we are sorry to hear that the quality did not meet your expectations.

Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!

Rated 1 out of 5 stars

I asked for a customized item thru…

I asked for a customized item thru Juuvie.com, it came a box of lovetys.
this site has the same address as Juuvie.com
I asked for an item and they send whatever they had at hand. I payed for a CUSTOMIZED ITEM and they said because they did not have it at the moment they send me what it was closest. an example, if I asked for white colour, they send me black colour as if it was close....and after I asked for my money they offer a 20% refund.
this guys are a joke

the same answer as the other webpages.
this is a scam.
you paid for something customized and they send whatever they want

10 September 2024
Unprompted review
Lovetys logo

Reply from Lovetys

Dear customers
We have always operated with integrity, answering customer questions with a customer-first attitude, and giving every customer a satisfactory experience. Due to the time difference, the reply is slow, we will handle it as soon as possible. We accept the supervision of customers and consumers. If you are not satisfied with our products, you can contact us again through our customer service email: lovetyservice@gmail.com
We will handle it properly for you, please trust us again.
looking forward to your reply

Rated 1 out of 5 stars

Idem not recive

Order an item from them on Feb 13 and payd for an extra 20£for faster delivery. Still didn't get any item and they don't want to make a refund

14 February 2024
Unprompted review
Lovetys logo

Reply from Lovetys

Dear customer,
Thank you for your feedback. Can you send me your order number so We can process your issue?
We are sorry to hear that you were disappointed with your experience, we have tried our best to arrange product delivery as soon as possible, but logistics may sometimes be delayed by factors such as customs, aviation, etc. We are sorry for this. Our goal is to bring a pleasant shopping experience to our customers. Please contact us at lovetyservice@gmail.com, thank you so much!

Yours truly,
lovetyservice@gmail.com

Rated 1 out of 5 stars

Extremely angry

Extremely angry, as they never send my item, due to delivery issues, i ask them for a refund or my item, the answer was that they cannot refund me as they waste their material to create it. I told them to send the item back, they put me to pay a shipping fee, which i did but i told that the address is wrong needs to be updated and they send the item on my money on the wrong address again. They don’t care and they don’t refund even if is not your fault. Don’t order from them please. Is a scam!!!!!

2 November 2023
Unprompted review
Lovetys logo

Reply from Lovetys

Hello, we have remade new products for you and checked that the order has been successfully delivered. If you have any questions, you can contact our after-sales customer service email:lovetyservice@gmail.com

Rated 1 out of 5 stars

Very disappointing! Want a refund

Very disappointing! I bought this Necklace for my sister for Christmas. I will not give this cheap looking necklace to her. It looks nothing like what was pictured on the AD. The engraved names were so small and cheaply done, you cant even see the names! Whats the point???? Wish I could get my money back. Never buy anything advertised on Facebook! So deceitful!

8 October 2023
Unprompted review
Lovetys logo

Reply from Lovetys

Dear customers
We have always operated with integrity, answering customer questions with a customer-first attitude, and giving every customer a satisfactory experience. Due to the time difference, the reply is slow, we will handle it as soon as possible. We accept the supervision of customers and consumers. If you are not satisfied with our products, you can contact us again through our customer service email:lovetyservice@gmail.com
We will handle it properly for you, please trust us again.
looking forward to your reply

Rated 1 out of 5 stars

Cheap nasty China tat

Cheap nasty China tat! Bought as a gift can't see engraving, it was advertised as 925 silver, no mark on it took over a month to arrive. Save money buy directly from Ali express! Absolutely disgusting. Complete con

21 August 2023
Unprompted review
Lovetys logo

Reply from Lovetys

Dear customers
We have always operated with integrity, answering customer questions with a customer-first attitude, and giving every customer a satisfactory experience. Due to the time difference, the reply is slow, we will handle it as soon as possible. We accept the supervision of customers and consumers. If you are not satisfied with our products, you can contact us again through our customer service email: lovetyservice@gmail.com
We will handle it properly for you, please trust us again.
looking forward to your reply

Rated 2 out of 5 stars

There shipping policy clearly says…

There shipping policy clearly says 2-5days for customize then they will send tracking number an 3-5 days for 25 bucks express shipping well it's been 8 working days I email to explain if it's not going to coming in express shipping time frame can I get money back for express shipping since in getting standard shipping service was told I NEED TO BE PATIENT!!!!

27 January 2023
Unprompted review
Lovetys logo

Reply from Lovetys

Dear customer,
Thank you for your feedback. Can you send me your order number so We can process your issue?
We are sorry to hear that you were disappointed with your experience, we have tried our best to arrange product delivery as soon as possible, but logistics may sometimes be delayed by factors such as customs, aviation, etc. We are sorry for this. Our goal is to bring a pleasant shopping experience to our customers. Please contact us at lovetyservice@gmail.com, thank you so much!

Yours truly,
LOVETYS Team

Rated 1 out of 5 stars

Will the man's ring there is no picture…

Will the man's ring there is no picture there is there like tape over it. I don't understand why I don't see the pictures that's why I have a hard time ordering on line thank you

26 November 2022
Unprompted review
Lovetys logo

Reply from Lovetys

Hi, thanks for your feedback, and sorry that the products you bought didn't meet your expectation. We want to provide you with the best solution, please contact us at lovetyservice@gmail.com. Thank you very much and have a nice day!

Rated 1 out of 5 stars

Product way to small and and cheap looking necklaces.

Images came out beautiful, but way to small and necklaces ((beads ) way to small had someone clasp it for me. Clasp to small. Like it was made for a child not an adult. I would like the image of my dog to be larger so I can see image of him on my neck. Also have a better quality of necklaces with a larger clasp. If this is not possible would like to return products and receive a refund. Thank you

20 October 2022
Unprompted review
Lovetys logo

Reply from Lovetys

Hi, thanks for your feedback, and sorry that the products you bought didn't meet your expectation. We want to provide you with the best solution, please contact us at lovetyservice@gmail.com. Thank you very much and have a nice day!

Rated 1 out of 5 stars

Really disappointing

Really disappointing! I received the bracelet I ordered, but my picture is NOT in it. I confirmed with a magnifying glass. Waste of money!

4 October 2022
Unprompted review
Lovetys logo

Reply from Lovetys

Hi! Thanks for sharing your thoughts!
We are sorry to hear that you were disappointed with your experience, We carefully inspect all products before shipping, unfortunately a few defective pieces may sometimes be overlooked. But don't worry, our goal is to make sure you have a great shopping experience. We will definitely help you resolve this issue. Please send your order number and product photos to our email lovetyservice@gmail.com so that we can help you resolve product defects.
Sorry again and talk soon.

Kind regards
LOVETYS

Rated 1 out of 5 stars

Attention

Attention, this company is a scam. Their online store looks like a store with good quality jewelry, in fact it is a Chinese store that sells very bad quality jewelry. I bought a bracelet from them, they sent me a bracelet for a small hand for a small child from very bad quality material. I paid 46 pounds thinking it was a beautiful, good quality bracelet. What they sent me was a shock. The bracelet is so small that it is impossible to put on a hand, and made of a cheap material (such as aluminum), for a small child to fun. I bought it as a gift, but it's a shame to give someone something like that. I suspect that all the opinions about this company are written by themselves. To return the bracelet, they told me to send it back to China at my expense and said that they would only return 40%, but only then when I send them back. A simple scam. Don't be robbed !!!

29 June 2022
Unprompted review
Lovetys logo

Reply from Lovetys

Hi, thanks for your feedback, I'm sorry that the bracelet size you purchased did not fit you or kids. But we do ship strictly according to your order information, the standard size of the bracelet without chain length is 17cm( Average size), there will be some errors in manual measurement, this is the normal range, I hope you can understand. We want to bring a satisfactory service experience to our customers, so we can help replace or resize it. Please contact our customer service lovetyservice@gmail.com or messenger for further assistance.
Best regards.

Rated 5 out of 5 stars

PERFECT!

My experience with this brand is so good, the bracelet is beautiful, quality perfect and the staff are so kind and good!

14 April 2022
Unprompted review

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