overall is good, i do think the routines should be created based on what we hae on the shelf. I have purchased the recomendations but struggle to deceide wht to use depending on how my face is feeling... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just used it once and I liked it so far. After using it more, I may change my review to 5 star as well. The app scans your face with its AI scanner and then personalize your skincare routine. You will... See more
Company replied
This company took £59.98 from my account at once. I only clicked on their stupid, deceptive Instagram ad post and they charged me £59.98 just for scanning my face. I've emailed them over and over a... See more
Company replied
I tried the app from Insta. Chosed a month application 19.90euros but then I got charged again 39.90euros without agreeing. I never receive an email with the subscription just emails that they havé... See more
Company replied
Company details
About Lovi
Written by the company
Smart skincare powered by AI
Lovi is an AI-powered cosmetologist app that analyzes your skin, builds personalized routines, and helps you choose products based on science and real data.
Track your skin progress, get tailored recommendations, and make confident skincare decisions – all in one app.
Apple and the App Store logo are trademarks of Apple Inc.
AI Skin Analysis & Progress Tracking
Lovi uses AI-powered face scans to analyze multiple skin concerns and track changes over time. This helps users understand how their skin evolves and how routines or products impact results.
Personalized Routines & Product Fit
Based on skin type, goals, and preferences, Lovi builds customized skincare routines and evaluates how well products match individual needs. Recommendations focus on compatibility and effectiveness, helping reduce trial-and-error.
Ingredient Insights & Smart Guidance
Lovi provides clear ingredient insights and safety indicators, making it easier to understand what is inside skincare products. Users can also ask questions anytime and receive science-backed guidance tailored to their skin.
Contact info
100 S. Dixie Hwy, Suite 3172, 33401, West Palm Beach, United States
- +12135285371
- care@lovi.care
- lovi.care
3.8
Great
188 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lovi
Hi,
Love seeing this, thanks so much for sharing! It’s always great to know we’re on the right track!
If you ever need us, we’re just an email away at care@lovi.care 💜️
Margarita and the Lóvi Team.
well, interesting idea imo
AI guided skin routine?..hmm, idk.
but for sure convenience is there
28 January 2026
Reply from Lovi
Dear Jack,
Thanks so much for sharing! We're glad you found our app convenient, and we hope it'll bring a lot of value to you as well ☺️
If you ever need assistance or have questions, we're right here at care@lovi.care 💜️
Alexey and the Lovi Team
The idea and concept is very good
The idea and concept is very good, however the app itself needs to be reviewed and corrected. Has a lot of bugs and sometimes closes itself or updates the page during loading and does not show any result.
26 January 2026
Reply from Lovi
Hi,
We really appreciate you calling out both the idea behind the app and the issues you ran into!
What you’re describing isn’t something we want anyone to experience, and it’s important for us to understand exactly where things broke down. We’d love to learn a bit more details to investigate and fix them internally.
Our management team will reach out to you today to follow up directly, look into what happened, and make sure this gets the attention it deserves 💜️
Margarita and the Lovi Team.
I have emailed 4 times asking for my…
I have emailed 4 times asking for my subscription to be cancelled and refunded as per their instructions and have not even heard back. I very much suspect this company is a scam and should be avoided completely. I have a large Instagram following that will be hearing about this awful experience.
22 January 2026
Unprompted review
Reply from Lovi
We're really sorry to hear about this experience — that's absolutely not the standard we aim for.
To resolve this as quickly as possible, we requested your details via Trustpilot, but unfortunately, we didn't receive any identifying information. We also searched our app and subscription systems and couldn't find an account or any recent support requests matching your message, so at the moment we're unable to locate your case or help you directly.
If you still need assistance, please email us at care@lovi.care with the email you used to sign up (or any receipt/subscription confirmation), and we'll personally investigate and resolve it as soon as possible.
Thank you,
Alexey and the Lovi Team 💜️
This app has a nice guidance
I didn’t expect this app to be so effective. Its advice on how to use retinol. I used it in the morning, but it turned out that I had to use only in the evening.
27 January 2026
Reply from Lovi
Dear Lucas,
Thanks so much for sharing your experience, it genuinely made our day! We're glad the recommendations and advice felt on point and that the app has been useful for you ☺️
If you ever need assistance or have questions, we're right here at care@lovi.care 💜️
Alexey and the Lovi Team
I didn’t realize you need to pay a…
I didn’t realize you need to pay a subscription without even know if the app will work for you
24 January 2026
Reply from Lovi
Hi,
We totally get why that can feel uncomfortable, but we would like to restore your trust!
There is a way to explore how the app works and see what it offers before deciding whether it’s right for you, and we’d be happy to show you exactly how.
If you’re open to it, please share the email you signed up with at care@lovi.care. We’ll reach out personally to walk you through the app or will refund any charges if they have been processed 💜️
Margarita and the Lovi Team.
An amazing and help full app
An amazing and help full app, excellent recommendations and I hope when I get my skincare routine, the results are as good as prometed. ✨
26 January 2026
Reply from Lovi
Hi Jarlein,
Thanks so much for sharing your experience, it genuinely made our day! We’re glad the recommendations felt on point and that the app has been useful for you.
If you ever need assistance or have questions, we’re right here at care@lovi.care 💜️
Margarita and the Lovi Team.
Amazing this app helped me a lot⭐️⭐️⭐️⭐️⭐️
25 January 2026
Reply from Lovi
Hey!
Thank you so much for your feedback! ❤️❤️❤️ We're super-happy the app works well for you! Let us know at care@lovi.care if there's anything we need to improve :)
Alexey and the Lovi team
I shopped before love it but this time…
I shopped before love it but this time delivery was very late
24 January 2026
Reply from Lovi
We're very sorry for that! We're doing our best to offer the best possible options for purchasing the recommended products. Unfortunately, some deliveries still might be late. If that happens again, please let us know at care@lovi.care so we can keep an eye on potentially problematic offers.
Thank you!
Alexey
I like how detailed the app is and the variety of product choices
I like how detailed the app is and the multiple option suggestions, helps us choose from a variety of choices, i don’t feel limited. I’m looking forward to the results of the routine the app has suggested for me.
25 January 2026
Reply from Lovi
Hey!
Thank you so much for your feedback! ❤️❤️❤️ We're super-happy the app works well for you so far! Please let us know at care@lovi.care how the program will perform for you :)
Alexey and the Lovi team
Reply from Lovi
Hey!
Thank you so much for your feedback! ❤️❤️❤️ We're super-happy the app works well for you! Let us know at care@lovi.care if there's anything we need to improve :)
Alexey and the Lovi team
Easy app
Pure convenience to use this app. Information was organized and easy to reach, no porblem
24 January 2026
Reply from Lovi
Hey!
Thank you so much for your feedback! ❤️❤️❤️ We're super-happy the app works well for you! Let us know at care@lovi.care if there's anything we need to improve :)
Alexey and the Lovi team
Good but expensive
I think it’s absolutely amazing it scans your face etc and tells what you need. But doesn’t tell you about eye creams… which is a must! Regarding the products they recommend are very expensive compared to what’s online. I’ve just saved half what they wanted me to spend.
23 January 2026
Reply from Lovi
Thank you so much for your feedback! ❤️ Please note that you can always change your price setting in the routine preferences; that way, you can get more expensive or cheaper options depending on what you prefer. We're updating the prices based on local e-commerce stores (Amazon, Mercado Libre, etc.), so they should be up to date. If you found online offers that are much better than what we offer in the app, we'd really appreciate if you could share the details with us at care@lovi.care so that we can potentially improve the pricing information for all of our users!
Thank you again,
Alexey & the Lovi team
some recommendations are good
some recommendations are good, some are basic, Iwouldn't say it's a bad app tho.
23 January 2026
Reply from Lovi
Hey!
Thank you so much for your feedback! ❤️❤️❤️ We do not shy from recommending "basic" products, since those, in many cases, are a very good choice, especially from the "value for money" perspective. If you're interested, please try selecting a higher target price range for your program; that way, you'll get more luxurious brands and non-trivial formulations.
Thank you again!
Alexey and the Lovi team
Reply from Lovi
Hey!
Thank you so much for your feedback! ❤️❤️❤️ We're super-happy the app works well for you!
Alexey and the Lovi team
It was a very good outcome of my review…
It was a very good outcome of my review thank u
20 January 2026
Reply from Lovi
Hey!
Thank you so much for your feedback! ❤️❤️❤️ We're super-happy the app works well for you!
Alexey and the Lovi team
Its was a good info on these app and…
Its was a good info on these app and also very genuine . Who can afford that subscription its was little price but it’s worth it..its help to choose right products for according to skin type
They are veryy quick reply back your questions …
21 January 2026
Unprompted review
Reply from Lovi
Hey!
Thank you so much for your feedback! ❤️❤️❤️ We're super-happy the app works well for you, and our team is able to help!
Alexey and the Lovi team
Improved skin quality
The application is rly cool! It gives insights on skin and how to take care of it in the right way. I'm follow all the advice and saw the changes for the better only.
21 January 2026
Reply from Lovi
Thank you so much for sharing this! We're very happy to know the app works well for you ☺️
We'll do our best to make it even better!
Thank you again!
Alexey and the Lovi team
Awesome app
Under one month of using this app to scan my face and I bought the Korean skin care products that were recommended, I am getting a lot of compliments from my colleagues.
I stopped breaking out, my dark sports are fading gradually , my facial skin is glowing and looks brighter 🤗
20 January 2026
Reply from Lovi
Wow! That's incredible to know we worked so well for you! Thank you so much for sharing this. This means the world to us! ❤️
We'll do our best to make the app even better!
Thank you again!
Alexey and the Lovi team
convenience that is what is about this…
convenience that is what is about this app... it knows my skin better than me :D
19 January 2026
Unprompted review
Reply from Lovi
Thank you so much for your feedback ❤️❤️❤️
We're really happy the app works for you, and we promise to make it even better! :)
Thanks! Alexey
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.