overall is good, i do think the routines should be created based on what we hae on the shelf. I have purchased the recomendations but struggle to deceide wht to use depending on how my face is feeling... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just used it once and I liked it so far. After using it more, I may change my review to 5 star as well. The app scans your face with its AI scanner and then personalize your skincare routine. You will... See more
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This company took £59.98 from my account at once. I only clicked on their stupid, deceptive Instagram ad post and they charged me £59.98 just for scanning my face. I've emailed them over and over a... See more
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I tried the app from Insta. Chosed a month application 19.90euros but then I got charged again 39.90euros without agreeing. I never receive an email with the subscription just emails that they havé... See more
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Company details
About Lovi
Written by the company
Smart skincare powered by AI
Lovi is an AI-powered cosmetologist app that analyzes your skin, builds personalized routines, and helps you choose products based on science and real data.
Track your skin progress, get tailored recommendations, and make confident skincare decisions – all in one app.
Apple and the App Store logo are trademarks of Apple Inc.
AI Skin Analysis & Progress Tracking
Lovi uses AI-powered face scans to analyze multiple skin concerns and track changes over time. This helps users understand how their skin evolves and how routines or products impact results.
Personalized Routines & Product Fit
Based on skin type, goals, and preferences, Lovi builds customized skincare routines and evaluates how well products match individual needs. Recommendations focus on compatibility and effectiveness, helping reduce trial-and-error.
Ingredient Insights & Smart Guidance
Lovi provides clear ingredient insights and safety indicators, making it easier to understand what is inside skincare products. Users can also ask questions anytime and receive science-backed guidance tailored to their skin.
Contact info
100 S. Dixie Hwy, Suite 3172, 33401, West Palm Beach, United States
- +12135285371
- care@lovi.care
- lovi.care
3.8
Great
188 reviews
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I tried this app for a short time and…
I tried this app for a short time and found it to be the best.
19 February 2026
Reply from Lovi
Hi Michael,
Thank you for writing this! First impressions matter, and knowing it delivered value that quickly is encouraging for our whole team 💜
If you ever need any assistance or have any questions, we’re always on hand to help!
Warm wishes,
Margarita and The Lóvi Team
I love this app would have kept my…
I love this app would have kept my subscription if I could afford their prices it’s so useful I referred people to it too
16 February 2026
Reply from Lovi
Hi,
Thank you for this and for recommending us to others. That kind of support doesn’t go unnoticed 💜
It really says a lot that you found the app helpful enough to want to keep your subscription. If you’re willing, send us a quick message directly at care@lovi.care as we’d genuinely like to look into options for you!
Warm wishes,
Margarita and The Lóvi Team
Giving the best answer to all the…
Giving the best answer to all the question about our skin
19 February 2026
Reply from Lovi
Hi Martha,
It genuinely means a lot to us, thanks so much for sharing!
We put a lot of care into making sure every skin-related question gets a thoughtful, clear answer, so hearing that you felt well supported really matters.
If there’s ever anything more specific you’d like to explore or improve, we’re always here for that 💜
Warm wishes,
Margarita and The Lóvi Team
I tried the app from Insta
I tried the app from Insta. Chosed a month application 19.90euros but then I got charged again 39.90euros without agreeing. I never receive an email with the subscription just emails that they havé deducted from my account. Try to log in throughly Lovi app but I never receive the code to log in. Now I’m stuck paying twice with nothing!
UPDATE!
Margarita from Lóvi Management Team contacted me and helped me with the issue. She was polite, prompt in her reply, a problem solver, and reimbursed the amount. Customer service is top-notch! Because of this i will be likely to try the app again. Thank you again Margarita.
17 February 2026
Unprompted review
Reply from Lovi
Hi Francesca,
We’re really sorry to read about your experience and understand how frustrating this must have felt.
After reviewing the situation, it appears that the additional charge happened because the optional AI Bundle was selected during checkout together with the monthly plan. This add-on includes extra features and can sometimes be added unintentionally during the payment process, which seems to be what occurred in your case.
We’ve already reached out to you directly to fully clarify everything and provide a clear solution, including resolving the charges and helping with the login issue you mentioned.
Please check your inbox for our message from the Management Team, and kindly reply there so we can finalize everything for you as quickly as possible. We will do our best to resolve this promptly and turn your experience around!
Warm regards,
Margarita and Lovi Team
I haven’t started yet but I researched…
I haven’t started yet but I researched and the products are good. I will be starting soon
15 February 2026
Reply from Lovi
Hi!
It’s great to see you take the time to look into things properly before jumping in, that says a lot!
Whenever you decide to begin, I'm sure the experience matches what you’ve seen so far. And if anything feels unclear along the way, just reach out, and we’ll make sure you’re fully set up and confident from day one!
Warm wishes,
Margarita and The Lóvi Team 💜
Reply from Lovi
Hi!
We love hearing that! We’ve put a lot of thought into keeping everything simple and intuitive, so it’s great to know that it came through for you.
If you ever need anything at all, just drop us a line at care@lovi.care. We’re always here 💜
Warm wishes,
Margarita and The Lóvi Team
Quiz
I like the quiz and the advice the app gives me. It helps me understand my skin better and what I should do.
29 November 2025
Reply from Lovi
Hi William!
It's so good to hear the quiz gave you real insight. That moment when things start to make sense is exactly why we built it the way we did.
If there’s anything that would have made it a 5-star experience for you, we’d genuinely love to hear it at care@lovi.care 💜
Warm wishes,
Margarita and The Lóvi Team
The feedback is generic and the ai…
The feedback is generic and the ai scanner can’t tell difference between faces. Seems the advice is prescripted based on the answers one gives to their questions. It’s difficult to use the app unlike in the ads. It’s over-priced.
15 February 2026
Reply from Lovi
Hi!
We’re sorry to hear this was your impression. That’s definitely not the experience we aim to deliver.
Our Management Team has already reached out directly to clarify a few points and better understand what happened on your side. The feedback and scan results are generated based on the information provided during the assessment, but if something didn’t feel right, we truly want to look into it properly.
We’re open to reviewing everything with you in detail. Just reply to our email, and we can sort this out together 💜
Warm wishes,
Margarita and The Lóvi Team
Update
Just an update regarding my issue their team reached out to me after my review and i got my refund successfully thanks to team member Margarita who contacted me and followed up regarding my refund and resolved my issue.
9 February 2026
Unprompted review
Reply from Lovi
Dear Mohiba,
Thank you so much for your update, and truly thank you for taking the time to come back and share your experience. That means a lot to us.
We’re really glad we were able to resolve everything and that your refund came through smoothly. We genuinely care about our users, and we’ll be sure your kind words are shared with Margarita directly. It will absolutely make her day.
We’re grateful you allowed us to make it right. If there’s ever anything else we can assist you with, we're a message away to help.
Warm wishes,
The Lóvi Team 💜
It’s been okay so far
It’s been okay so far
Just started using my products
Hoping for a transformation
4 February 2026
Reply from Lovi
Hi Benedicta,
We love that you’ve just started, this is where the journey begins! ✨
Give your skin a little time to adjust, and stay consistent with your routine. Real changes often come step by step, and we’re excited for you to see the progress.
If you ever have questions along the way, we’re here for you 💜
Margarita and The Lóvi Team
It’s terrible they make you think your…
It’s terrible they make you think your going to get told what you need and stuff but after they ask you hundreds of questions they then tell you they are only going to give you that info for £20 minimum like what do you think thank makes your customers feel
10 February 2026
Reply from Lovi
Hi Jack,
Thanks for leaving this, it’s clear how frustrating that experience must have felt. That’s not the feeling we want anyone to walk away with, and we hope you can give us a chance to make things right!
We’d like to look into this for you and ensure a full refund is processed. To do that, we just need a way to locate your account. If you’re open to it, please reach out to us directly at care@lovi.care
or share the email address linked to your Lóvi account.
Once we have the details, we’ll take care of everything from there 💜
Margarita and The Lóvi Team
I expected a Korean Skin Care Subscription
I expected a Korean Skin Care subscription like Ipsy is for makeup. That's how the advertising was made to look like. In reality, the app is for recommendations that you'll need to get for your skin care routine, nor just K-beauty. I was happy when management reached out and cleared everything up. Will give the app another try and see what it really does.
8 February 2026
Unprompted review
Reply from Lovi
Hi Sharon,
Thanks for taking the time to share your experience so openly. We're truly sorry for the frustration and disappointment this caused, it’s completely understandable given the expectations created.
As soon as we received your message, our support team processed a full refund within the hour, and our management team has since reached out to you personally to follow up and offer additional support. We always aim to act quickly and thoughtfully when our valued users reach out.
We really appreciate you speaking up and giving us the opportunity to learn from this. And we hope you’ll let us know once everything looks good on your end! 💜
Warmly,
Margarita and The Lóvi Team
I did face scan which yielded the exact…
I did face scan which yielded the exact results. I am also satisfied with the product recommendation I’m getting in order to clear my skin
7 February 2026
Reply from Lovi
Hi,
Thanks so much for taking the time to leave this, we’re really happy to hear the analysis felt spot-on and that the suggestions you’re getting are supporting your skin goals. That’s exactly what we’re aiming for!
If there’s anything you’d like us to fine-tune or improve, we are a message away at care@lovi.care 💜
Margarita and the Lóvi Team
Scam I was made to feel I would be…
Scam I was made to feel I would be receiving skin care products not products that they would suggest I buy. Then there was some sort of upgrade through all these questions very confusing . Just trying to get your money .
5 February 2026
Unprompted review
Reply from Lovi
Hi Stacey,
We’re really sorry this didn’t land the way it should have. We can see how the experience felt confusing.
Lóvi is meant to help with personalized skincare guidance and product recommendations, but we understand that what you expected wasn’t what you received, and we never want you to feel misled.
We’re ready to issue your refund right away. Just let us know the best email to reach you, or send it to care@lovi.care, and we’ll handle it promptly.
We hope you can give us the chance to make this right! 💜
Margarita and the Lóvi Team
Money not free
2 February 2026
Reply from Lovi
Hey! Sorry to hear you didn't like our initial offer. We'll get in touch with you to see if we can find a better option for you :)
Thank you,
Alexey & the Lovi Team
I bough it but when I downloaded the…
I bough it but when I downloaded the app is asking me to purchase the subscription again
4 February 2026
Reply from Lovi
Hey! Sorry for that! This might happen when, for example, you used a different e-mail when making a purchase on our website. We'll reach out to you and fix your subscription situation, as well as provide a refund if necessary. Thank you!
Alexey and the Lovi Team
Reply from Lovi
Hey!
We're sorry you didn't like the product. If you didn't find it a good fit, we'd be happy to issue a refund. Please let us know which subscription you have, and we'll check whether we can help in your case. Unfortunately, I was unable to identify a subscription associated with your e-mail in our system.
We'd also appreciate it a lot if you could share what it is that you didn't like about the product, that would help us make it better for everyone!
Thank you,
Alexey
Reply from Lovi
Hey!
Thank you so much for your feedback! ❤️❤️❤️ We're super-happy we did a good job for you :) Please reach out to us at care@lovi.care if there's anything else we can do for you!
Alexey and the Lovi team
Great service
Great service, i like how diverse the questions are to know and understand your skin before giving any recommendations.
30 January 2026
Unprompted review
Reply from Lovi
Hi Lizzy,
This is really nice to read, thanks so much for highlighting the details! We put a lot of our experience into those questions, and hearing that you noticed the variety tells us we’re on the right track! 💜️
Thanks for taking a moment to share your feedback, it genuinely means a lot to us!
Warm regards,
Margarita and the Lóvi Team.
Good approach
AI scans everything and gives personalization solution on how to take care of skin
30 January 2026
Reply from Lovi
Hi Victor,
Thank you for taking a moment to leave us a review. Our team puts a lot of care into ensuring the app is genuinely helpful, so knowing you're delighted means a lot to us!
If you ever need help or want to share ideas on how we can make things even better, we're always on hand at care@lovi.care 💜️
Margarita and the Lóvi Team.
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