Arrived fast, my pooch has been sniffing the packaging non stop I’m sure she knows there’s something really good in there! She suffers from separation anxiety so we were thrilled to find out about th... See more
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Excellent service delivery was quite quick considering it’s been Xmas The only thing they could improve on is less packaging the box was massive for just one small packet .. although it was nicely p... See more
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The socks are beautiful and will make a perfect gift for my friend that lost her furry loved one. There was a mix up that was slow to be communicated and confusing. Something about needing to reprint... See more
Company replied
Loved the air freshener with our pups face! The image came out fantastic but the shipping just took too long and 3 air fresheners for 26 bucks is not a bargain. We were warned that it may be longer du... See more
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Company details
Written by the company
Lovimals is the home of customised pet accessories. We started to help owners who love pets just as much as we do. Lovimals will ensure you can be with your pet wherever you are, whatever you are doing.
Contact info
United Kingdom
- hi@lovimals.com
- lovimals.com
4.1
Great
629 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered some socks 11 days ago as a…
Ordered some socks 11 days ago as a Xmas present for my wife. No sign of the socks and the status still says ‘order placed’ the same as it did 11 days ago. I’ve emailed twice and they’ve responded to say they’ll flag it with their team, I suspect it’s not a team at all but a dropshipper who uses a Chinese manufacturer to produce and ship direct. They still have the gall to send me promotional emails with gifts available for delivery by Christmas! Avoid.
21 December 2020
Unprompted review
Reply from Lovimals
Hi Graham,
So sorry to hear that our CS team weren't able to provide you with further details about your order.
I just checked now and your socks were already shipped and should be with you soon. I believe one of our customer service representative has reached out to provide your tracking number.
Apologies again for the inconvenience. If ever the socks don't arrive before Christmas, please let us know and we'll be more than happy to refund your purchase as soon as you decline the package.
Have a very Merry Christmas!
Cheers,
The Lovimals Team
Zero communication
Ordered socks more than 10 days ago, haven't got any updates nor reply to my emails. Still wondering will gifts arrive for christmas and are they even legit.
Update
After contacting email provided i get an automated reply 550 5.4.1 Recipient address rejected: Access denied. AS(201806281)
21 December 2020
Unprompted review
Reply from Lovimals
Hi JK,
So sorry to hear that you haven't received your order yet. Unfortunately, I can't check your order with the information you provided on your review but please contact us at support@lovimals.com so we can make things right for you. Sorry for the trouble and thanks for your understanding.
Cheers,
The Lovimals Team
Incredibly satisfied
Incredibly satisfied! The artwork is amazing and communication with the team is effortless and accommodating. I would 100% order from them again!
20 December 2020
Unprompted review
Reply from Lovimals
Hello Celeste,
So happy to know that you had an amazing experience with us! Can't wait to welcome you back as our customer soon! Here's to wishing you a Merry Christmas and Happy New Year!
Cheers,
The Lovimals Team
Great all around produvt to support
Their customer service is second to none. Wrote to get an update and they answered back within the hour. So, not only do they have amazing stuff they have the customer support to fully back it up. This was my first of many future orders from them. Beyond satisfied!
20 December 2020
Unprompted review
Reply from Lovimals
Hello there,
Thank you so much for your wonderful review. You've made our CS team extremely happy. Grateful for your kind words, and most importantly, because you loved the order. Merry Christmas and Happy New Year!
Cheers,
The Lovimals Team
Reply from Lovimals
Hello Sarah,
Glad you loved the socks! We are happy to be part of your Holidays! Merry Christmas and Happy New Year!
Cheers,
The Lovimals Team
Great gift
I bought this as a gift and it turned out great! The mug matched the pictures I sent in exactly, would definitely recommend!
20 December 2020
Unprompted review
Reply from Lovimals
Hello Kayla,
Thank you for taking the time in writing us a review. Glad you loved the mug. Hope the recipient would love it too! Merry Christmas and Happy New Year!
Cheers,
The Lovimals Team
Excellent product
Excellent product. Exactly as described. Fast shipping for a personalized product. Very pleased with socks!
20 December 2020
Unprompted review
Reply from Lovimals
Hello Kristine,
You've made our day with this review! So happy to hear that you loved the socks! Here's to wishing you a Merry Christmas and Happy New Year!
Cheers,
The Lovimals Team
The socks are perfect!
20 December 2020
Unprompted review
Reply from Lovimals
Hello Andrea,
Lovely to hear that! Thank you so much for leaving this review. Merry Christmas and Happy New Year!
Cheers,
The Lovimals Team
These socks are the CUTEST
These socks are the CUTEST! I wasn’t sure what to expect as I have never ordered from Lovimals before, but I am now a forever customer. The socks are great quality and soft with such a clear image. I bought them as a Christmas gift for my boyfriend and know he is going to fall in love with them and I’m sure will want more. If you or someone you know is a pet lover, do not hesitate purchasing these!!
20 December 2020
Unprompted review
Reply from Lovimals
Hello Isabel,
Thank you so much for the recommendation. I have passed this to our team and everyone was delighted to read it! Truly hope your boyfriend would love the present! Merry Christmas and Happy New Year!
Cheers,
The Lovimals Team
10/10, exceeded my expectations
The socks I got were seriously awesome! Such good quality and the picture looked great! Amazing product for an amazing price, highly recommend for a great Christmas gift!
20 December 2020
Unprompted review
Reply from Lovimals
Hello Sophie,
So happy to read your amazing review! Thank you so much for the recommendation! Can't wait to welcome you back as our customer soon! Wishing you a Merry Christmas and Happy New Year!
Cheers,
The Lovimals Team
Wonderful job
Wonderful job. I ordered 3 different pair. They all turned out awesome. Great customer service!!!!
20 December 2020
Unprompted review
Reply from Lovimals
Hello Holly,
Thank you so much for writing this review! So happy to hear that you loved your socks and the service you've received! This has been our goal since we've started! Wishing you a Merry Christmas and Happy New Year!
Cheers,
The Lovimals Team
Love my socks
Love my socks! Came just as expected and in a timely manner. I'd use them again for sure.
20 December 2020
Unprompted review
Reply from Lovimals
Hello Allison,
Great to hear that your order arrived in time! Thank you so much for leaving this review. Merry Christmas and Happy New Year!
Cheers,
The Lovimals Team
I ordered socks for my friend for…
I ordered socks for my friend for Christmas and they exceeded all of my expectations!! They are great quality and the photo was cropped perfectly. I can’t wait to give them this christmas! They also arrived sooner than expected. Will be buying again!
20 December 2020
Unprompted review
Reply from Lovimals
Hello Rebecca,
Your review has made our team very happy! Truly hope the recipients would love the present! Have a Merry Christmas and Happy New Year!
Cheers,
The Lovimals Team
What an awesome product!! Image is Spot on!
What an awesome product! The custom socks of our puppy came out amazing. My wife will love these on Christmas morning. Thanks Again!
20 December 2020
Unprompted review
Reply from Lovimals
Hello John,
We are so happy to be part of your Christmas! Hope your wife would love the socks! Wishing you a Merry Christmas and Happy New Year!
Cheers,
The Lovimals Team
Reply from Lovimals
Hello Tana,
So happy to know that you loved the order! Can't wait to welcome you as our customer soon! Have a Merry Christmas and Happy New Year!
Cheers,
The Lovimals Team
Adorable socks!
Bought two pairs of socks with pictures of different pets as a gift for my kids. They came out great - better than expected! Pictures are clear and cropped perfectly. Background looks just as it appears on website. Uploading pics and ordering was super easy.
20 December 2020
Unprompted review
Reply from Lovimals
Hello Jen,
Super happy to know that you loved your order! Can't wait for your kids to have them. Hope they love them too! Wishing your family a Merry Christmas and Happy New year!
Cheers,
The Lovimals Team
Perfect, Quality Gift!
Don’t be fooled by the price (which is much more reasonable than other companies selling similar products). Quality of the sock and photo itself are awesome! Beautifully packaged to look like a store bought item. Super impressed-thank you!
19 December 2020
Unprompted review
Reply from Lovimals
Hello Kendra,
Thank you so much for this review! You have no idea how happy this made our entire team! Can't wait to welcome you back as our customer soon!
Cheers,
The Lovimals Team
Awesome!
The socks I ordered came out great! The picture of my pets looks so good!!
19 December 2020
Unprompted review
Reply from Lovimals
Hello Bayley,
So glad you loved the final product! Our designers would be thrilled to read this! Thanks and see you again soon!
Cheers,
The Lovimals Team
Easy to order & came out just like the…
Easy to order & came out just like the photos! Highly recommend (:
19 December 2020
Unprompted review
Reply from Lovimals
Hello Tana,
Thanks so much for recommending us! Glad you loved your order! It's been our goal to make sure the order you'd receive looks exactly like the photos we post.
Cheers,
The Lovimals Team
Really impressed!
Ordered on 2nd dec, received today (18th) and although I didn’t realise it was coming from America that was good delivery time and I have to say I am very impressed with it, looks exactly like the pic I sent, cannot wait to give as Xmas present!
18 December 2020
Unprompted review
Reply from Lovimals
Hello Stacey,
Thank you for the wonderful news! The recipient will surely love your gift.
Hope you'll order again soon.
Cheers,
The Lovimals Team
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