Low Cost Interlock Reviews 

Costumer service was very professional and helpful
Answered any questions I had very easy and clear responses

Getting an interlock installed is useless without proper documentation to present to the state. Something needs to be done to expedite this process. Extraordinarily frustrating. The customer service employees gave me attitude as well. Also, the installation process to longer than necessary because your company forgot to send a crucial part for installation. If I get in legal trouble for not being able to show the required documents to the state, I will be extremely upset, and it is 100 percent your fault. Overall an extremely unprofessional company. I would never recommend your service to anyone.

Ana was so polite a awsome worker for low cost, very helpful and knowledgeable help me get thru this, this company is by far best in the industry, i reccomend low cost above all interlock companys!!!

I first must say that the units are faulty as I have three people that have said that the problems they are having are common. Also the reimbursement process takes too long considering that many of the clients enrolled are not high class with regard to income. Also the customer service from technical support should offer a option to receive a call back as I personally have waited on hold for 40 minutes and still no response. Other interlock companies are much more prompt and accessible.

I was told by the low cost rep. I was going to be charged $200 for installation and was actually charged $270 i was not happy about that.

I cannot stress enough how frustrating and disappointing my experience with this company has been. They are more than happy to take your money for installations, but when it comes to providing support, they are nowhere to be found.

Nonexistent Customer Service: They never answer the phone. I’ve lost count of how many times I’ve been late for work because I couldn’t get through to them for help. On multiple occasions, I’ve had to tow my vehicle because they wouldn’t answer my calls. Their customer service is a joke – they are completely unresponsive when you need them the most.

Money Grabbers: They are quick to pick up the phone and take your money for installations, but after that, you’re on your own. It’s clear they are only interested in making a quick buck rather than providing any real support.

Unreliable and Inconvenient: Due to their lack of support, I have decided to switch companies and remove their device early. This has been a costly and time-consuming process, all because this company cannot be bothered to offer even the most basic level of customer service.

Final Warning: Please, steer clear of this company. They will leave you stranded without any assistance. If you value your time and sanity, look elsewhere for a more reliable and supportive provider.

Challenge to Respond: I dare you to respond to this review with a phone call, if you even bother to read these. Your reputation is already in the gutter, and if you truly care about your customers, you’ll start by addressing this complaint directly. But I won’t hold my breath.

I was unable to get ahold of any person except new customer sales. My vehicle was in an accident. I was unable to transfer (logging into the website dis not work). I had to get a new device, finally got the old removed so work could start, it has been a week and a half aftwr my accident and i still am unable to drive due to interlock issues.

I had to go on Linked in and dound an employee who worked in digital marketing and he forwarded my email and was the only response i got.

Please hire more staff. Your hold recording says your phones are answered 24 hrs a day, 7 days per week.

Edna made this experience extremely pleasant. Going through the DUI process can be painful and it’s good to speak to someone who is willing to go that extra mile to make sure they provide good service. It can really bring some light to a dark moment. A very sincere thank you to Edna.

The people at Charro's Audio plus did a great job installing my interlock and when i needed to have the plug in for the interlock extended they had it done quickly.

One thing I would like to mention about the interlock machine itself is that it is very dangerous trying to blow into this machine while driving. I keep getting messages that I blew to hard or i didn't blow hard enough? then I get a message that I missed the chance to give sample so it tells me that I am locked out. If I have a camera then why should we have to keep on giving samples while driving the vehicle? I do understand that if or when we put the vehicle in park or turning it on to give sample, but driving down the road trying to blow into this machine is dangerous and you can't even see the display images to see what it is asking us to do. Very dangerous, please see what you can do about this and the display images to be BRIGHTER AND BIGGER.

Thank you,
Mark A. Siqueiros

competitive prices, Edna was extremely polite, and helpful.

Customer service was on point.

Very helpful and informative.

Service and support

Quick Service very informative good pricing

The hole experience was very easy to get done. The person I delt with made the hole experience painless.

Was simple and Great

Customer service was awesome. So helpful through the process.

Unit was installed within an hour. Unit is easy to operate. But if installers change your appointment date make sure the date is also changed on paperwork you will need for dmv. Dmv is very strict and by the book on that. Thank you