Low Cost Interlock Reviews 

I just had my installation on 6/26. I thought I had 30 days before I went back in… I’m in Minnesota and it’s saying I need to take it in in 2 days! I spent an hour on the phone Tuesday and could never speak to the right person and was transferred 8 times! I sent a message from the website with no reply as of yet… I’m horrified! How can I get help? I need to find a place in Plymouth or Minneapolis Minnesota to take it in Friday afternoon!!!!

It will be helpful if both parties of the interlock communicated neither Low cost or The specialist installation have no communication with each other or the client and they will not call you to let you know what’s going on. I had an appointment Friday at 10 o’clock and neither parties contact me to let know there was delays I will not recommend neither one of them I didn’t feel like calling to get a refund to go somewhere else. My time was already wasted by them.

Customer service

The woman who helped me needs a raise

So this company has been nothing short of a complete sham.. First the install process was horrendous as the day it was scheduled the installer didn't have the equipment causing loss of time from work. Finding a ride to and from work because of this as well was a hassle(my fault but expected to have this installed).. Then multiple issues with the hand held.. My car sat at my work when the equipment decided to stop working with the windows down in the winter because it locked my steering lock module. My car didn't even have access to aux mode to roll my windows up for over a month it sat. I called multiple times a day sat on hold even requested call backs to not receive anything for weeks on end. Sent emails, went online and filled out emergency requests and still to no response, took over a month to get a response. Yet they took payments when the car was not working.. Had to cover the tow cost to get my car to the closest shop over 20 miles and was suppose to be reimbursed and still that never happened and that was 7 months ago! Only for the new equipment to do the same thing.. Finally I was able to have the equipment removed at the end of May 2024 only for them to not send my compliance letter to PennDot over a month later while still taking payments and calibrations cost taken out (meanwhile I have already paid them the removal fees as well). It took me another 5 days to get answers the lady I talked to was rude and hung up on me after stating they forgot to send my compliance order and marked it urgent and hung up... I called back and sat on hold for 3 hrs after that to find out that she did in fact not send it and the next rep actually said she was going to.. You can't get a hold of this company they claim they are 24/7 365 but don't ever be in an emergency because you will be waiting for weeks. Stay clear of this JOKE of a business. Use a different company. Trust me you get what you pay for. Actually you don't even get what you pay for all you get is a headache. This company is the temu of an interlock business.

It's been good, very respectfully and friendly people

She was every helpful person

Makenzie very outstanding

great customer service, fun personality.

She was attentive, listened, and helpful. I appreciated how fast she got things done, and how easy the process was.

Can't get ahold of anyone. Have to file complaints with the state to get anything done. They're illegal using gps in the state of minnesota which is easy to find on the handheld. Device will not register tests samples at random times and it will take 5 minutes to get one to work. If any of these issues are reported the company will end its service with you.

This is a very stressful time and no one wants to be in a position to be getting an interlock. At least the process of setting up the appointment for installation was made easy by Patricia who helped me over the phone. I feel better knowing I’m one step closer to getting my license back. Patricia went over and beyond to help me coordinate with the installation shop.

Super friendly and no B.S!!

My technician was kind and knowledgeable. My device works well and I've had no problems.

The customer service is almost non existent. My car broke down and has been in the shop for two weeks because no one can get a hold of them for a mechanics bypass code. I have called an been on hold for hours at a time with no answer. The one time someone did answer, she hung up on me. I have filled out more than one emergency request form on their website and still no reply. I don't know what to do. They advertise complete satisfaction or they'll make it right.....we'll see

My Rep Yessinia was awesome, made a sh##ty experience just a little bit easier:)

Service was fast and the representative answered all my questions

This company took my money and never sent me the information where to go for installing it told him was out of town all week schedule on the wrong day. Blame me lie to me was rude on the phone hung up on me. Call back rude again took my money.