Lowell Group Reviews 

Lowell are chasing me for a JD Williams Simply Be account I have never opened. I told them someone used my name because this is not my debt and they said that they cannot find any evidence of fraud. I never entered into a credit agreement with JD Williams and I have asked them to show me where I have and my signature because I absolutely know that I never did

I am once again getting hassled by these people. This is the third time I've written a review. They keep hassling me with phone calls, texts and letters saying I have a Paypal credit debt. I have never taken out credit with Paypal so this debt is completely false and they are scam artists. Every time I write a review, they seem to stop for a few months, but then start again. It's reaching the point now where I'm going to explore legal proceedings against them for harassment. I'm pretty sure what they're doing is illegal.

And no, I will not give you further personal information of mine, since that seems to be your standard response to these complaints.

EDIT: I am not responding to your request for further information because I don't want you to have more of my personal data. I have just received yet another letter about a debt that isn't mine. I've already reported you to the ombudsman and if this continues I will be contacting the police.

I am raising this review because i am experiencing significant harrasment from Lowell about a debt that i know nothing about i have repeatedly emailed and told them i do not acknowledge this debt and this debt appears to be dating back 7+ years which means it should be statute barred by now, i dont acknowledge this debt it is not my debt and i want proof of how you got my personal information and proof of who sold you the debt because i do not owe money to EON i have not been with them for over 8 years now they can f*** right off.

This company provides very poor service and inaccurate information. They failed to recognize their own mistakes and instead placed the blame on me. As a result, their actions have negatively affected my credit.

Terrible company, trying to get money via harassment.
Picked on the wrong person this time as im taking them to court and would suggest others do the same , ill also be claiming the costs back from them.

This company use harrassment, threats and bullying as a way of getting what they want. They are unethical thugs and i have logged a complaint regarding their shocking conduct. I have also reported them to the FCA. They should be struck off.

Would not rate one star if I could horrible company with scare mongering tactics for years I've been getting threatning letters emails on a 26 year old statuary barred debt threatning court action which is no longer possible due to the statue of libertations act yet they keep on trying the same intimidating ploy to try and get money which they will never get contact them not in a month of Sundays would I ever some people are scared of this company me I just ignore them they will try anything and if it carrys on I will be contacting the appropriate authoritys and report the vile bunch of bullys.

I took lowells to court and in mediation it was agreed if I dropped it they would never contact me again and remove the fraudulent debts off my credit report.
Yet a few months later all the harassment has started again.
I am now actioning it back to court, this company are absolute cowboys.. happy to supply evidence of mediation and will update court outcome on here and youtube.
I was expecting this to happen after years of lies and harassment so fully prepared for it.

They keep harassing me for a debt I don't owe. They have not sent any paperwork to prove I owe tge debt which I believe they have to do now by law. When they call it comes up as suspected spam. Plus they demand all my personal details before they talk to me. Sorry but I don't give my DOB over the phone or online. There are so many scams you don't know who to trust. All they do is keep making threats. I will be happy to go to court as they are breaking the law and I will sue for compensation.

Used to be a 3 mobile costumer many years ago. Recently I Started to receive letters from Lowell regarding a 3 mobile debt. (I didn’t have any debt) The name on the letter is very similar to mine and has my address, so I opened by mistake, Also There was no one with this name ever at this address. Fraudulent people!!

Very easy to do payments with over the phone and on the website, the staff are very helpful and mega polite 😀 👍 😄 😊 👏 👌 😀

I first got a Vanquis card in 2017 Lowell are absolutely corrupt they make out they have had no payments from myself and my dad as he dad nearly 5 years this year. They sent me a letter saying I owed £300 I sent them proof of payments and now they have the audacity to say I owe the full balance of my credit card when I definitely do not. These people are liars they have bullied me when I am ill and going through hospital tests they make me sick to my stomach. I have had this since 2021 after my dad died as soon as I applied for a mortgage horrible Lowell rear their lying heads yet again and deliberately screw it up. I don’t want anything to do with this company I would give them no stars they absolutely disgust me the fact they have now sent two letters one for £300 and the other for £540 so the full balance when i don’t even owe it. I find it atrocious that I show proof with payments yet these bloody idiots excuse me of more I have literally had enough of these lying incompetent people and I am now taking legal action they know what I am going to do through and yet they still continue to to harass and bully me it is called disability discrimination. I have not putting up with it any longer.

This company took a charging order out on my property
The debt was paid in monthly instalments
totally
However I have received a letter from there parent company Overdales saying I owe the original debt
Lowell’s never removed the charging order or sent me notice of completion of the debt
However I have all bank statements to prove this has been payed
Watch out for legal action against Lowell’s and Overdales for fraud
I have now received a request for further info on the 17th February 2026 and have responded on the same day
If you require further information I suggest you contact your pet solicitors with the case Number provided they have my email address home address etc as all communication must be in writing no phone calls will be acceptable
A response from yourselves is required within 7 working days
This company has contacted myself again saying they have handed this to there partner company Overdales and I am to deal with them
Neither company will answer my questions to prove that this debt has been paid and is a complete scam as I have bank statements to prove this has been paid and is
I have requested all the data held by this company under the freedom of information act but not convinced I will ever receive it as they both continue with this scam
However the relavant authorities have been informed and this all points to FRUAD

They are bully. They aim to obtain monies by harassing, bulling and mental pressure. They keep telling people that they can legally do this but they are lying. Check the validity of their right on government websites. You can sue them privately via money claim on line. Do not let them to intimate you. They were trying to obtain monies form me for debts that were past its limitation and kept doing so for. I am beginning a private prosecution and will let a judge to hear it all.

I’m raising this review because I’ve experienced significant issues with Lowell’s handling of an account they purchased from PayPal/Moorcroft.

Lowell added a default to my credit file for a PayPal Pay in 3 agreement — a product that PayPal does not report to credit reference agencies and does not default under the Consumer Credit Act. Before Lowell purchased the account, I had an active repayment plan with Moorcroft, and payments were being made. Despite this, Lowell:

registered a default that never existed with the original creditor,

backdated the default to a time when they did not own the debt,

failed to reconcile payments already made to Moorcroft,

and provided no evidence that a default notice was ever issued.

I contacted Lowell multiple times with detailed information, including emails and a recorded‑delivery letter. Their only reply was a generic message claiming they had already issued a “final response” in December — a response I never received — and they have ignored every subsequent email I’ve sent asking them to address the inaccuracies.

I’ve since learned that many other customers have raised similar concerns about PayPal accounts being defaulted incorrectly after being sold to Lowell. This appears to be a wider pattern, not an isolated case.

Given the lack of investigation, the failure to respond properly, and the serious impact this inaccurate default has had on my employment and mortgage process, I’ve now escalated the matter to the Financial Ombudsman Service and the Information Commissioner’s Office.

I would welcome a proper review of my case, but so far Lowell has not engaged with the evidence I’ve provided.

An alleged debt close to 20 years old which was confirmed in writing as not ours. They ignored the letters so phone call requesting them to back off as its not our debt and no knowledge as nothing on credit file etc and they claim it won't go away unless its paid. Have formally written to them requesting them to leave us alone as any alleged debt is stature barred and the despite the lack of any supporting documentation provided by them they continue to ignore this so now reported to the FSA for possible fraudulent practices.

Their complaints department don’t know the law they will take money from any vulnerable person.

THIS COMPANY CHASE STATUTE BARRED DEBTS, THE THEY WILL LIE TO YOU AND SAY THAT THEY CAN CHASE IT THROUGH THE COURTS. DO NOT PAY A PENNY UNTIL THEY HAVE GIVEN YOU EVIDENCE OF THE DEBT, AND IF THE DEBT HAS HAD NO CONTACT OVER 6 YEARS, EVEN WITH A CCJ, YOU MAY NOT NEED TO PAY.

UPDATE - CLEAR REFUSAL TO PROVIDE EVIDENCE OF DEBT. COMPLAINT LOGGED SO FCA CAN INTERVENE.

You haven't answered a single question all you have are accusations of payment and claims that you're rated 5 stars but I go online and its 1 star, all of which are the same experiences that I am having to deal with due to your incompetence, you're previous email was on a no reply email of a receipt that as I am aware I yes I have already paid yes PAID with no actual information just "here are the receipts you asked for" I asked not for receipts but for reason, until you actually communicate like an actual company I am only to believe this is some kind of fear mongering scam!