Lowell Group Reviews 

I’m being harassed for debts that’s nothing to do with me and not in my name but family members and the debts keep chopping and changing pure scam better get them wiped off or I’m taking legal action

Their customer service is shocking. They are clueless, slow, and have no idea how to do their jobs. After 25 mins on chat, I had to give up as the agent was too slow and was ignoring my questions.
UPDATE: Yes I see you tried to have this review removed, unfortunately for you though, I have supplied Trustpilot with my details.

They are still trying to hold someone responsible for another person's debt!

John Wayne lives on - Yehaa!

Have been harassing me via email, phone and letter. They have said because of an account I had years ago with Lloyds (I assume they mean Halifax account which I believe is owned by the Lloyds group) bank I owed them money, I did have the account and actually signed up a direct debit to pay them and paid one amount before I realised it's all a scam. I told them.that this account was taken out during a health issue I was having and I wouldn't have been able to properly sort my finances so to start this now is extra insensitive. But they didn't apologise and drop the whole thing.

It may be that Halifax have wrongly passed on a nonexistent debt to Lowell so they could also be at fault but obviously the way organisations like Lowell operate (as you can clearly see from other reviews) is an absolute disgrace. I have heard of people getting CCJ's and bad credit because of this group.

If they continue I'll be taking them to court, see what a judge thinks when I explain the case! I am currently speaking to a solicitor and will update my progress.

Also not paying attention to the fixed 'oh we are so sorry and hear to help messages' they are replying to these reviews on Trust Pilot. Of course they are not.

I wish I had paid attention to my gut feeling with how unprofessional they sounded on the phone, and so keen to get as much money as possible paid. They owe me £80 back which I did pay before cancelling the direct debit.

💩💩🔥🔥💩💩
I would love these pu..ies to come, but they haven’t come yet because they know what the f..k I’ll do fu..ing pu..ies

The template used is so disingenuous it is almost funny: "Reply from Lowell Group

Hi _____&&&&

Please be assured we’re fully regulated by the Financial Conduct Authority (FCA). We work with all our customers to help manage their debt in a way that works for them, not against them, and that fits their financial situation. If you want to talk about your issue, please contact us at ________ ."

You quoting the FCA is no assurance of compliance or good standards in 2024. The FCA are as crooked, if not more so than you lot. Bunch of acumbag white collar criminals in suits. You don't fool me. When was the last time the FCA actually audited or inspected your business records or policies and procedures?? Never.

Afraid it's not a zero. One star is not deserved.This is what you deserve. How can this so called firm spend their lives intimidating and upsetting people? What a life it must be. What a waste!
15 years ago I had a debt relief order. All my debts were wiped off , as is normal. I am now being harassed for a debt included in the order which clearly they are not allowed to do.
These people in my opinion are not only stupid, in their ignorance of the law, but clearly have their own rules.
I hope the day will come very soon when they will face the consequences.
My advice is to ignore them if you can. I expect a patronising phony and insincere response will follow this post. Don't bother.

I just called to let them know I could be made homeless and lose my job just to be placed on hold to them come back to talk about my finances

Since you like taking the P out of people, I will leave this here. I issued an initial complaint to yourselves as the debt I initially received is not mine. I issued a complaint and to summarise you clearly stated yourselves to have upheld my complaint with sincerest apologies due to the distress of being contacted for a debt not mine on top of losing my mother and having a family with a 2 year old to provide for too. None of the less the debt is NOT mine which I have the entire document of yourselves confirming. However, you have sent me an email stating I need a payment plan and you have tried to contact me regarding it. Why are you STILL pursuing me for a debt that you confirmed is not mine and upheld my complaint with sincerest apologies telling me that it was basically resolved and done with to now be still harassed for a debt even clarified by yourselves as not mine. You have caused me further mental and emotional distress, I want this addressing promptly and dealing with or I will be pursuing the relevant Ombudsman and even seeking action to take it further as what you have done is disgusting and now proceeding to do. My initial complaint reference is: 572802.

Regards.

Lowell added a default to my account whilst I was on their repayment plan and refuse to redact this even though I went through the correct complaints procedure and gave all the proof possible.

Getting hounded about debt that was paid off years ago, can't just email them to tell them to sod off, and I'm not going to phone someone, as I'll just yell at them.

Constant harassment, I can tell you this Lowell Muppets, I'm done with you. You continue to contact me and see what's coming your way. Belle ds.

Wow after paying off some of my debts in full a few years ago they gave me some time before I had to pay the rest of my debts which I will start paying next month...Many Thanks Lowell

Please can you remove my paid off accounts off my credit file. Still showing as active, not acceptable.

Already registered, not accepting my password, sent rest link, as soon as it was received it had expired within seconds. How are you supposed to set up a payment plan if you can't get past log in? Really bad site

I had two accounts with them and faced numerous hardships and difficulties, but I still tried to communicate and work something out. I would message about one account, but they would reply about the other, and this frustrating cycle continued. Additionally, it took them weeks to respond each time.

Eventually, they passed the account over to Overdales, despite having already agreed on a settlement. They didn't proceed with it because they wanted to ensure I paid off other debts first. I had clearly told them that I received money from my family as a gift to help me become debt-free. Their lack of coordination and slow responses made an already difficult situation even worse.

To make matters worse, their customer service was unhelpful and often dismissive. It felt like they didn't care about my situation at all. The entire experience was incredibly stressful and disheartening. I called many times, and after waiting 30-60 minutes to get an answer, I was often told they couldn't help me.

Lowell have been chasing and harassing me by phone since 2011... when you block their number company policy makes them use another number ..constant harassment...they make it impossible to pay them .website don't work ..twice Friday I tired payment 2 different members of staff ....I owe a whole 43 pounds ..my credit score is always affected as down as default every month ...I expect ten yrs from now this all be a public scandal just like the post office...2020 lowell pushed me to suicide with there constant harassment..

It’s a shame but this organisation doesn’t help people to get out of debt, they make money buying debts and destroying people’s lives for years.
I don’t know if there is other ways to sort out this but this company is definitely not focused on helping.

Set up a direct debit and took money from my account without permission. Don't know who they are and have no debts with anyone. When phoned, they couldn't find any details on me or the transaction.

This "company" is a criminal organisation specialising in fraud, extortion, and malfeasance. I advise anyone who is paying them to stop! There is a registered complaint against them with the financial ombudsman.
They have no legal or lawful right to conduct their "business". No debt is being paid, Lowel are collecting the money for themselves. If you doubt this get the book: The Title is Unimpotant by P Michael Yates. Read it and fight back!

Having read their reply; about being regulated by the F.C.A, it was the F.C.A. that referred me to the financial ombudsman after reviewing my evidence. They told me that given the seriousness of the situation an independent investigation is required. Debt collection Agencies ARE criminal organisations. I will leave a review here every time you send illegal demands for money to my address, and of course after the ombudsman SHUTS YOU DOWN!