Needed two handles right away which were shown as stock items. Actually there were none in stock and it took weeks to get them from Alliance. LOW communicated well and refunded shipping costs... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My only issue is that it took over a week for the item to arrive, and the tracking process was worthless. However, I understand that this was probably out of your control. I did make phone contact wit... See more
I have been trying to return two items one was broken upon arrival and the second one was wrong and did not fit my stove
Absolutely excellent laundry cart. I bought another one a few months ago from home depot that was just about the same price. I should hqve read the reviews on that one because within a week I notice... See more
Company details
Information provided by various external sources
We specialize in Commercial Laundry Equipment, new and used.Your trusted source for Commercial Laundry Equipment, Laundry Equipment Parts and Supplies.
Contact info
3555 Powerline Road , 33309, Fort Lauderdale, United States
- 954-537-1643
- sales@lowlaundry.com
- lowlaundry.com
3.8
Great
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Took toooo long to get the items
Took toooo long to get the items, very poor communication.
14 August 2024
Original part
Original part, excellent price, more than a week to get but arrived before the time frame, couldn't track delivery stages, promised and delivered done in good standing.
13 August 2024
Excellent Vendor and Product!!
Seamless process from ordering to delivery. The laundry cart was easy to assemble and has exceeded our expectations! Highly recommend.
12 August 2024
it was smooth
15 July 2024
Won't warranty failed motor (out of box)
I ordered a motor that was DOA. I have tried to get a warranty replacement for over 2 weeks and still have not been told if you will do that.
12 July 2024
Great place to order what you need
Great place to order what you need, great customer service and orders arrive in a timely manor.
11 July 2024
No picture of the product so went off…
No picture of the product so went off an online picture. Took over a month to get it. Then it ended up being the wrong duct piece. Said it would be 30% to restock and with shipping it's just not worth it so I'll eat it. No big deal but won't buy here again.
16 July 2024
Reply from Laundry Owners Warehouse
Thank you for the review Kathy. I just want to put more context in the situation to clarify. This was a non stock item, that states on our website there is a 30% Restocking fee which is charged by the MFG. You explained to us that you saw a picture off another site and used that part # based off their picture to buy it from us. The site you used had the wrong image which caused you to purchase the wrong item. Just for future notice this is why on all of our listings we explain if your not 100% about the part your buying to reach out to us with our part number research form which we respond to within a few hours typically so our customers don't go through any scenario of getting the wrong items. Also this was a ducting item which are made to order by Dexter - these typically have longer lead times. Im sorry this didn't go as planned for you, but we tried our best and were willing to take it back. Please feel free to contact us to discuss further as we are always here to try and help our customers out the best we can.
Oren Shedo - Parts President
954-537-1643 - Ext 1 then Ext 3
Arrived earlier
Ordered a lock and it was supposed to arrive in 6 weeks but I got it earlier.
The customer service was great, they answer all of my questions.
Thank you
15 July 2024
All Good
easy order process, better prices than the importers, and FAST overnight shipping, items arrived before noon in California.
12 July 2024
Quality was good but item did not…
Quality was good but item did not arrive on time like it said it would even after paying extra for fast shipping.
12 July 2024
Ordering was good and easy ,but it take…
Ordering was good and easy ,but it take the parts to long to come to my shop . Very nice company to do business with , Albert Wurtz
11 July 2024
Good experience, part needed work
Ordering was easy, shipping was fast.
Got a steam injector drop shipped from your supplier. Looked good, but the welding got all over the threads, so it wouldn't thread in properly. Had to put it on the lathe and spent more than half an hour cleaning up the threads before I could get it to fit.
But it's working now.
11 July 2024
I used LOW to provide a user interface…
I used LOW to provide a user interface board for a Samsung stove. I researched the part number from Samsungs online parts directory. I found the part listed on LOW's website for a descent price. The part number and image on the website were correct. Upon receiving the part I found that the part I received was the entire front console without the user interface board. After 6 emails without and success I called LOW and had them look up the order and verify the part number I was told that the problem would be resolved and money refunded. After that I received another email from a different employee stating that the photo on the website was incorrect and I had to pay for shipping back to them and a 30% restock fee.
I can't spend any more time on this and that's what they count on.
I would suggest using a different supply service. In 15 years this Is only the second bad review I have written. That may give you a clue as to this companies business practices.
21 July 2024
Unprompted review
great servis
13 June 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.