Luckinwish Reviews 

2,066
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Considering 290 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, frequently not receiving items or experiencing extremely long delivery times, often without any tracking information or confirmation. Reviewers also expressed dissatisfaction with the products themselves, noting that items often did not match the advertised pictures or descriptions, and some even arrived faulty or incomplete. A major point of frustration was the lack of communication, as numerous attempts to contact the company via email went unanswered, making it difficult to resolve issues or obtain refunds. Conversely, a small portion of people felt satisfied with their purchases, finding the items to be of good quality and receiving them in a timely manner.

What people talk about most

Order

Reviewers highlight significant dissatisfaction with their orders, with many reporting that items ordered... See more

Product

Clients share negative opinions on product quality, frequently reporting that items are not as described or... See more

Response time

Reviewers express significant dissatisfaction with the company's response time, particularly regarding email... See more

Delivery service

Customers had negative experiences with delivery service, with many reporting that their orders never arrived... See more

Refund

Consumers express significant dissatisfaction with the refund process, with many reporting that refunds are... See more

Reviews shaping this summary

Rated 1 out of 5 stars

ORDER luckin-4747094 Total Scam, Criminal and fraudulent Be warned Resellers of air fresheners or faux car alarm (flashing light acts a deterrent only. Technology doesn’t exist to do wha... See more

Rated 1 out of 5 stars

Terrible Ordered a web shooter, Weeks later, no dispatch notice or tracking number. Tried emailing numerous times, not even a reply. Luckily paid through PayPal and they eventually retrieved my mon... See more

Rated 1 out of 5 stars

Ordered two maths rollers for the kids, arrived 5 weeks later and the two units were different sizes, one wasn't in the correct packaging, and the promised ink refills were missing. No reply to any co... See more

Company replied

Rated 1 out of 5 stars

Ordered. A pair of ai glasses a hat came bore no physical resemblance to the picture of what I ordered i ordered black frames with photochromic lenses what i got was cheap Perspex clear lenses the ai... See more


Company details


Contact info

1.6

Bad

TrustScore 1.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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1.6

All reviews

(2,066)

270 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fraud

Ordered flying birds for cats £32 and got cheap stuffed birds that didn't fly.
Just cheap soft toys badly made with feathers falling out.
Avoid at all cost!!!!!!!
Changed company names many times.

1 November 2025
Unprompted review
Rated 1 out of 5 stars

TOTAL SCAM

TOTAL SCAM, THEY DON’T REFUND LIKE THEY PROMISE. I ordered herbal diffusers that are meant to work like vapes, but they don’t once you receive product. They do not produce vapour at all like in ad.

10 September 2025
Unprompted review
Rated 1 out of 5 stars

Don’t buy from this rip off company

Don’t buy from this rip off company! I ordered the flying bird cat toy and not only does it not work, the product is flimsy and the inside machine part fell apart when trying to look at why it wasn’t working. I’ve been in touch with no refund no reply. Don’t bother with is fake company.

16 October 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

Ordered goods from them received acknowledgement of the order but nothing since which was 7 days ago.
They ignore and do not answer emails, and you cannot contact them by phone.
I will ask my bank to,do a charge back to get my money back.
Do not order from them it is a complete con.

17 October 2025
Unprompted review
Rated 1 out of 5 stars

Always check reviews first. I didn’t!!

As with all the other reviews a total scam. Bought an item four months ago and still waiting for it to arrive. Tried to contact the company but unsuccessfully. If I could give them no stars I would. It’s not about the money, it’s about the fact they are still trading as a legitimate company. As with many others I wish I’d read the reviews beforehand but it was a bit of an impulse buy.
Never again!

4 June 2025
Unprompted review
Rated 1 out of 5 stars

Never buy anything from this company

Never buy anything from this company! My item/product never arrived, I gave it some time as I knew it was from overseas but it’s been a over 2 months now and I have no sign that it is going to get delivered or confirmation of delivery at all

As of reading the reviews this company is a total scam! Do not buy from them!

6 September 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS. Do yourselves a favour and DON'T BUY ANYTHING from this company. I ordered goods and paid for same over six weeks ago and have heard nothing since...tried emailing them numerous times and surprise surprise got no response from them. They should be taken off all platforms, public be warned, they are just thieves!

13 September 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY , customer service non existent , e mails ignored , item took weeks to arrive & when it did nothing like they showed . Cheap Chinese 💩 , £20 I might just have well have flushed down the toilet .
Forced to rate 1 star should be minus .

11 October 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a pack of four hair clips…

I ordered a pack of four hair clips when arrived 3 of 4 was broken tryed emailing them but they haven't responded one bit would never buy from them again and certainly wouldn't recommend that is not way to treat customers would.not recommend them to anyone rip-off.

7 October 2025
Unprompted review
Rated 1 out of 5 stars

A Scam company

A Scam company - same as all the other reviews. Bought a small item (only £10 but not the point) and not delivered. Yodel, the courier in the UK, said they've had no update from when it was first ordered only a provisional scan to create a tracking number so it it seems they're logging it with courier companies in China and it never being handed over to UK couriers.

Any emails are ignored, despite them saying they'll get back to you in 24-48 hours and sending over order info to you.

10 October 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

I wouldnt give 1 star I would actually give minus 1 star. DO NOT USE, read the reviews!
Ordered on 4th Sept and emailed them 26 times with no reply! As i paid via Klarna, they took over and refunded my money as luckinwish was only able to say there had been a problem with my order …. No s*** Sherlock, you took my money with no intention of sending goods!!
DO NOT SEND THEM MONEY AS YOU GET NOTHING FOR IT

8 October 2025
Unprompted review

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