Very helpful and friendly staff so far. All staff I've encountered after my first day deserve 5 if not 6 stars. (both support team and game hosts) However, there are a lot of convoluted rules and reg... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Casino is refusing to pay out my winnings despite assurances that my account is fully verified. When asked for further information they state my account is under an "account review". Of course they ca... See more
Company replied
Lucky247 has a great selection of slots and offers regular bonuses. The 50x wagering is fairly standard nowadays among online casinos. However they have still not added a button whereby players can... See more
Lots of old games, not many new games to play and games that tease you into thinking they will drop the bonus feature but then don't (13times on one game) Assuming you want bonus funds when you depo... See more
Company replied
Company details
Lucky 247 Casino
Written by the company
- Lucky 247 online casino and mobile casino provides players with a fun, safe online casino experience with high quality graphics and over 300 casino games.
- Our response to the current situation
- At Lucky 247, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@lucky247.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@lucky247.com
- lucky247.com
2.8
Average
216 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My favourite site
My favourite site. Withdrawals are quick, bonuses are good, and the team are very helpful and friendly. Thankyou Rachel xx
1 May 2023
Unprompted review
Reply from Lucky247 Casino
Hi Anna,
Thank you for your positive review. We are delighted to hear that you are continuing to enjoy yourself!
Customer support is really important to us and as you can see from our Trust Pilot rating when compared to other online bingo providers and gaming sites we do come out on top in most areas and it’s something we are very proud of.
Our team will always offer you an excellent experience, 24/7 via live chat and email.
Regards,
Lucky247
Reply from Lucky247 Casino
Hi Danai,
Thank you for your positive review of our site. We are delighted to hear of your win!
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Regards,
Lucky 247
Customer service was great fast polite…
Customer service was great fast polite and very helpful Rachel is very professional and I left the chat wanting to chat more :)
23 January 2023
Unprompted review
Reply from Lucky247 Casino
Hi Gervase,
Thank you for your positive review of our site. We're glad you had such a good experience with us.
Our Team is available 24/7 so please feel free to chat anytime!
Regards,
Lucky 247
Tremendous
As usual the customer service at Lucky247 in particular Teresa was very prompt and curtious throughout love this site.
17 January 2023
Unprompted review
Reply from Lucky247 Casino
Hi Michael,
Thanks for the positive feedback!
Customer support is really important to us and as you can see from our Trust Pilot rating when compared to other online bingo providers and gaming sites we do come out on top in most areas and it’s something we are very proud of.
Our Customer Service team will continue to offer you an excellent experience and we hope you enjoy yourself. If you have any queries our Support Team is available 24/7 to assist you via live chat and email.
Regards,
Lucky 247
I think you are the best casino for the…
I think you are the best casino for the ease of dealing with you
16 January 2023
Unprompted review
Reply from Lucky247 Casino
Hi Waleed,
We are glad to hear that you are enjoying our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you enjoy yourself. If you have any queries our Support Team is available 24/7 to assist you via live chat and email.
Regards,
Lucky 247
Efficient service
Very polite and helpful.
Answered my query straight away
14 November 2022
Unprompted review
Day 9 of my withdrawal and still no…
Day 9 of my withdrawal and still no money. Avoid at all costs
27 October 2022
Unprompted review
Overall it’s a good experience
Not many games but the slots there are pretty good.
Customer service are great. Quick, friendly and helpful on the occasions I have contacted them for different reasons.I’ve spoken to Patrick and Jessica (day before)
I would give 5 stars if they were a bit quicker at completing the withdrawal. Not as quick as other sites, however it does state on their faqs the time frames.
21 October 2022
Unprompted review
My query was dealt with. In. Inutes
My query was dealt with, quickly & very friendly, I’ve never got through” a chat query so quickly.it was a very few minutes. That was lovely very quick & corteous gentleman. No fuss I asked ,he answered very nice .
20 October 2022
Unprompted review
The best online casino ever
The best online casino ever. Highly recommend.
29 August 2022
Unprompted review
Reply from Lucky247 Casino
Hi Adriana,
We're absolutely delighted to hear that you have had such an outstanding experience with us and we hope you continue to enjoy your time with us.
If you have any queries during your time with us you can contact our Support Team via Live Chat and Email. They are available 24/7 to assist you.
Kind Regards,
Lucky247 Casino.
Excellent help.
15 August 2022
Unprompted review
Reply from Lucky247 Casino
Hi Nigel,
Thank you for leaving a review with us.
We're glad you had such a positive experience with our Support Team.
They will be available 24/7 to assist you via email or live chat should you have any further queries.
Kind Regards,
Lucky247 Casino.
Thanks for getting in touch with me .
Thanks for getting in touch with me so quickly doing a grand job just waiting for winnings to be confirmed yet again thanks for for your help in resolving this situation 👍
12 August 2022
Unprompted review
Reply from Lucky247 Casino
Hi Kathleen,
Thank you for taking the time to leave a review with us.
We're glad you have had such a lovely experience with us and congratulations on your win!
Should you need any further assistance our Team will be available 24/7 to assist you on live chat or email.
Kind Regards,
Lucky247 Casino.
Theresa is very helpful and fast at…
Theresa is very helpful and fast at looking into query's 😊
Change due to be messed around royally trying to withdraw
21 June 2022
Unprompted review
Reply from Lucky247 Casino
Hi Paula,
Thank you so much for taking the time to leave your kind review, I will pass on your compliments to Teresa for you. I'm glad to hear she could assist you and look into your queries for you.
If you have any further issues, feel free to get in touch, we are available to help 24/7 via Live Chat or email.
Kind Regards,
Lucky247.
This is my 2nd review I deposited…
This is my 2nd review I deposited thousands no questions asked I then won and made a withdrawal they demand documents but what ever I sent in they not satisfied with 5 times and they say poor quality well the birth certificate is 50 years old and I explained there is a pandemic going on not allowed to travel so my passport Is out of date and no point in renewing it until I can travel.. I sent fill screen shots and all 4 corners its perfect my end they can't see it to hear them talk.. I do not know how they can get away with this they don't care how much you deposit but keeping winning and putting people through this stress is terrible.. I am adding to this now 8 times I send documents in not good enough they suspended my Account and got my winnings that I deposited to win.. Please do not put yourself through this stress with this vile company.. I am not holding my breath to get the money they don't like paying out even though they had thousands in deposi They asking for wage slips bank statements and every member of staff can see them I do not feel safe that they all know so much about me. I am taking legal action and reported thus vile company to fraud at the bank and the police..
10 January 2022
Unprompted review
Reply from Lucky247 Casino
Hi John,
Thank you for taking the time to leave another review. I am sorry to hear of your frustration with our Verification process.
It is a process that requires specific documents in order to complete Account Verification. The documents must look a certain way and between pictures you send and our responses, it can take a bit of time to complete the process.
I am sure I can check in on this process for you and see if there is something that can be done. If you provide a little bit more information I can take a look for you and contact you via email once I have an update.
Kind Regards,
Lucky247 Casino.
Pointless.
Pointless.
Dizaster
Don’t lose your money on this website and game.
Is a thief sistem
8 January 2022
Unprompted review
Reply from Lucky247 Casino
Hi Florin,
Thank you for taking the time to leave a review for us, I apologise for the delayed response.
I am sorry to hear you have not enjoyed your experience with us. I would love some further information to see if there is something I can do to improve your experience. We strive to do everything we can to ensure our players are happy and enjoying themselves.
If you can give me some more information, I can contact you and see if there is anything that can be done for you.
Kind Regards,
Lucky247 Casino.
Helpful quick and friendly
14 November 2021
Unprompted review
Reply from Lucky247 Casino
Hi there,
Thank you so much for taking the time to get in touch and leave such a kind review. If you have any further questions or concerns, feel free to contact us. We are available to help 24/7 via Live Chat or email.
Kind Regards,
Lucky247 Casino.
Quick and easy withdrawal
22 October 2021
Unprompted review
Reply from Lucky247 Casino
Hi Wayne,
Thank you so much for getting in touch and leaving such a great review, I am happy to hear you are pleased with your experience so far. Congrats on your withdrawal, I hope the funds reach your bank account soon. If you require any further assistance, feel free to pop on to Live Chat or send us an email, we are available 24//7 to help.
Kind Regards,
Lucky247 Casino.
Thanks for the fun for the past couple…
Thanks for the fun for the past couple of years lucky247 was a good site to play on sucks its no longer available for NZ players but it was fun while it lasted, Thanks again Teresa for helping with the questions that I had amazing customer support 😀 100/10 service
4 October 2021
Unprompted review
Reply from Lucky247 Casino
Hi Rayne,
Thank you for taking the time to leave such a kind review, I will pass on your compliments to Teresa. Thank you so much for choosing to play with us and we wish you all the best in the future. If you have any further queries, feel free to get in touch with us. We are available 24/7 via Live Chat or email.
Kind Regards,
Lucky247 Casino.
Reply from Lucky247 Casino
Hi Prachi,
Thank you so much for taking the time to leave such a kind review, I will pass on your compliments to Teresa for you. If you need any further assistance at any time, we are available 24/7 and are happy to help whenever you need it. You can contact us via Live Chat or email.
Kind Regards,
Lucky247 Support.
Good variety of games and no problems…
Good variety of games and no problems with withdrawal after a a fairly good run of luck. Live chat is fast, even on a bank holiday weekend. One of the better online casinos.
30 August 2021
Unprompted review
Reply from Lucky247 Casino
Hi Tony,
Thank you so much for taking the time to leave such a kind review, I will pass on your compliments to our Live Chat Team for you. I'm delighted to hear you are happy with the site, the games in particular. If you need any further assistance at any time, feel free to get in touch. We are available 24/7 via Live Chat or email.
Kind Regards,
Lucky247 Support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.