Very helpful and friendly staff so far. All staff I've encountered after my first day deserve 5 if not 6 stars. (both support team and game hosts) However, there are a lot of convoluted rules and reg... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Casino is refusing to pay out my winnings despite assurances that my account is fully verified. When asked for further information they state my account is under an "account review". Of course they ca... See more
Company replied
Lucky247 has a great selection of slots and offers regular bonuses. The 50x wagering is fairly standard nowadays among online casinos. However they have still not added a button whereby players can... See more
Lots of old games, not many new games to play and games that tease you into thinking they will drop the bonus feature but then don't (13times on one game) Assuming you want bonus funds when you depo... See more
Company replied
Company details
Lucky 247 Casino
Written by the company
- Lucky 247 online casino and mobile casino provides players with a fun, safe online casino experience with high quality graphics and over 300 casino games.
- Our response to the current situation
- At Lucky 247, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@lucky247.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@lucky247.com
- lucky247.com
2.8
Average
216 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm really lucky with Lucky247 Casino
I'm really lucky with Lucky247 Casino! The chance of winning on slots is really good, and they don't lack slot games also. Got some bigger wins! Withdrawals are easy and fast, customer service is always helpful and responding on time! I recommend it to everyone who wanna gamble, atleast on slots.
18 August 2021
Unprompted review
Reply from Lucky247 Casino
Hi Luke,
Thank you for taking the time to leave such a kind review. We are always happy to see positive feedback from our players. I'm delighted you are happy with the games, our Customer Service Team and the Withdrawal process, I will pass on your compliments to our staff. If you require any assistance, feel free to get in touch, we are available 24/7 to help via Live Chat or email.
Kind Regards,
Lucky247 Support.
Good games, poor bonus conditions
Lucky247 has a great selection of slots and offers regular bonuses. The 50x wagering is fairly standard nowadays among online casinos. However they have still not added a button whereby players can cancel bonus funds if wanted, which makes it very annoying when you have a penny or two leftover from a previous bonus and it essentially doubles your wagering requirement. It's a very simple solution to an unfair problem whereby players can't withdraw money they have rightfully won without going through a weeks-long investigation to sort it out. Get it sorted!! Every good casino has that feature nowadays.
Teresa on live chat was very helpful and quick to respond, so thank you to her.
4 August 2021
Unprompted review
Compared to other online casinos this…
Compared to other online casinos this has a slow withdrawal process, been waiting since Thursday, other casinos have the money in your account within a few hours
30 May 2021
Unprompted review
Reply from Lucky247 Casino
Hi Meme,
Thank you for taking the time to leave a review. I am sorry to hear you are unhappy with the withdrawal times. We aim to have withdrawals processed to players within 2 working days. We don't process over weekends, which may be why you have been waiting. If you would like to contact us via Live Chat or email, we would be happy to review your account for you.
Kind Regards,
Lucky247 Support.
I won 5 free spins I won 37p whoopi so…
I won 5 free spins I won 37p whoopi so anyway as I spent my massive winnings of 37p I took a chance of the big gamble on wacky panda 1p spin at a times there I was spending 1p a go on wacky panda now what can I say about this game well at first I won 10p yay not after winning just 10p on wacky panda it took massive money of me to get this 10p I spent whooping 20p before I could win just 10p then every time I won just 10p I got to 50p wow was great winning 13p more so I went for the big spend again 2p a pop on wacky panda went straight down to 16p so I went back to 1p a pop on wacky panda there it was wacky got 16p more of me my balance went to 0p this site just getting better n better each time lol hope u all enjoyed my review of this real nice site next review will be soon as I will try chilli heat lool let's see if it's a thumb up or a chilli con carni down lol that's all folks
28 May 2021
Unprompted review
Reply from Lucky247 Casino
Hi Philip,
Thank you for taking the time to leave a review. I'm sorry to hear you are unhappy with the games and have not had much luck. All of our games are regularly tested to ensure they are fair and random by an Independent Body. If you wish to contact us via Live Chat, we can review your account.
Kind Regards,
Lucky247 Support.
Avoid this one never get a fair game no…
Avoid this one never get a fair game no bonus rounds or free spins during game play. All take and get nothing back 👎🏻
23 May 2021
Unprompted review
Reply from Lucky247 Casino
Hi Deborah,
Thank you for taking the time to leave a review. I am sorry to hear you are unhappy with the site and our bonuses. You can come to Live Chat at any time and request bonuses, however they are awarded based on many different metrics. If you want to get in touch, we are available 24/7 via email or Live Chat.
Kind Regards,
Lucky247 Support.
Great casino
Great casino, really amazing service ,quick response from the staff, recommend to any one to use this company
22 May 2021
Unprompted review
Reply from Lucky247 Casino
Hi Oberoi,
Thank you for taking the time to leave such a kind review, I will pass on your compliments to our Customer Service Team. If you require any further assistance, feel free to get in touch. We are available 24/7 via Live Chat or email.
Kind Regards,
Lucky247 Support.
Good games
Good games
But the payment team is mowing verry slow , an wait for money over 3-4 days p
1 May 2021
Unprompted review
Reply from Lucky247 Casino
Hi Mihai,
Thank you for taking the time to leave such a great review. We are happy to hear you are pleased with the games. I'm sorry you are not so pleased with our Withdrawal process. We do aim to have payments with players within 2 working days, but depending on account circumstances, it can sometimes take a bit longer. If you need any assistance, please feel free to get in touch with us via Live Chat or email, we're happy to help 24/7!
Kind Regards,
Lucky247 Support.
very helpful customer service and good…
very helpful customer service and good company overall
10 April 2021
Unprompted review
Reply from Lucky247 Casino
Hi Shang,
Thank you for taking the time to leave such a kind review, I'll pass on your compliments to the Customer Service Team. If you require any further assistance, feel free to get in touch via Live Chat or email.
Kind Regards,
Lucky247.
Great site but poor paying slots
Having heard such good things about this site I decided to give it a go . It was easy to register all my details and the customer service was polite and helpful when I had an issue when I couldn’t deposit. I’m still unsure what the issue was but whilst it wouldn’t let me deposit £10 it went through when I deposited £20. The site is well laid out and there are lots of slots. Everything in my experience was good. The reason for the low rating is the slots I played barely paid anything out over my £20 spend. I know this sounds like sour grapes and I’m fully aware of the random nature of slots but a good comparison was when I played the cool slots slot on my free spins I quickly triggered the free spins mode. When I played this with my actual money I never triggered the free spins mode until I had spent about half my budget and even though I had won 32 free spins I won just £2. This may just be down to bad luck but it seems suspicious to me when the same games are played and the game plays differently when you are paying actual money . I made no return on £20 spend and whilst I know that is the nature of gambling I don’t feel the weighting on these games are very good . I won’t be coming back
7 April 2021
Unprompted review
Reply from Lucky247 Casino
Hi Ed,
Thank you for taking the time to leave your review. I am sorry to hear you did not have much luck with your time with us, however our games are regularly tested by an Independent Body to ensure fairness and randomness. We have no control over the outcome of the games.
In regards to your deposit issue, the minimum deposit amount on the site is £20, which is why you were unable to deposit £10. That is an issue with the Banking Menu that is under review.
If you require any further assistance, feel free to get in touch with us. We're available 24/7 via Live Chat or email to help.
Kind Regards,
Lucky 247.
It was very speedy and lovely help I…
It was very speedy and lovely help I recieved today and I left with a smile
2 April 2021
Unprompted review
Reply from Lucky247 Casino
Hi Sarah,
Thank you for taking the time to leave such a kind review, I will pass on your compliments to Teresa. If you need any further assistance, feel free to get in touch with us. We are available 24/7 via Live Chat and email.
Kind Regards,
Lucky247 Support.
Great customer service and good app.
22 March 2021
Unprompted review
Reply from Lucky247 Casino
Hi Daniel,
Thank you for taking the time to leave such a nice review, I will pass on your compliments to our Customer Service Team. If you need any assistance, don't hesitate to get in touch with us via email or Live Chat, we're available 24/7!
Kind Regards,
Lucky247 Support.
Trustworthy
I have been using this site for a few years now, I have never had any problems, initially, you had to wait 10 days for withdrawals, but it has been vastly improved to 2 working days or less. They have always paid out on winnings as long as ID has been verified. Overall an enjoyable casino
15 March 2021
Unprompted review
Reply from Lucky247 Casino
Hi Andrew,
Thank you for taking the time to leave such a kind review. We are so happy you have stayed with us over the years and are pleased with the improvements we've made. If you have any other feedback, please don't hesitate to get in touch and let us know via email or Live Chat. We're available 24/7.
Kind Regards,
Lucky247.
Been with these people for along time…
Been with these people for along time and never any issues. Pays out fast compared to some. Had to deal with james tonight and hes a star .my issue was dealt with in under a minute.really good people and great games .. thank you james from alfieboo
5 February 2021
Unprompted review
Reply from Lucky247 Casino
Hi Amanda,
Thank you so much for leaving us such a great review, I will pass on your personal compliments to James. I am delighted to hear you have been enjoying the site and are pleased with the service. If you need anything further, don't hesitate to get in touch. We're available via Live Chat and email 24/7.
Kind Regards,
Lucky247 Support.
very poor site payouts on there slots…
very poor site payouts on there slots are awful ill stick to my usual sitr
28 January 2021
Unprompted review
Reply from Lucky247 Casino
Hi There,
I am sorry to hear you have not been enjoying yourself on the site. Our slots are regularly checked to ensure randomness and fairness, however if you want, we can take a look at the account and do a quick review. One of our Team members will be in touch very soon to help.
Kind Regards,
Lucky247 Support.
Great customer service and support…
Great customer service and support money paid within 2 days
6 January 2021
Unprompted review
Vinnie was very helpful
1 January 2021
Unprompted review
Reply from Lucky247 Casino
Hi Nicky,
Thank you for taking the time to leave your review, we will be sure to pass your feedback along to Vinnie and our management team :)
Good Luck
Team Lucky247
Theresa was very helpful!
21 December 2020
Unprompted review
Reply from Lucky247 Casino
Hi Helen,
Thank you for your review, we really appreciate it. We will pass this information to Teresa and the management team. Stay safe.
- Team Lucky247
Customer Service
I had an issue while registering (phone number issue to be precise), so I had to contact their live chat for assistance. Within seconds one of the customer representatives, Theresa came to my rescue. She gave me the right information I needed, and I got my account registered immediately.
So far, Lucky 247's customer service is satisfactory.
1 October 2020
Unprompted review
The gambler
Probably the best on line casino I have used fast withdrawals and I actually managed to play a bonus and withdraw the winnings keep it up and well done
30 September 2020
Unprompted review
Reply from Lucky247 Casino
Hi Duane,
Thank you for taking the time to leave your review, we are delighted to hear that you are enjoying your time on site :)
Congratulations on your win!
Good Luck
Team Lucky247
Lame
Lame, kind of stupid games, very low returns, avoid if possible!!!
25 September 2020
Unprompted review
Reply from Lucky247 Casino
Hi Lucian,
We are very sorry to hear that you did not enjoy your time with us here at Lucky247. We love getting feedback from our players and will pass y our feedback regarding the selection of games along to our teams :) Keep an eye out we always get some new games in which you may like.
We are sorry to hear that you are not having much luck, we can assure you that our games are completely random and regularly tested. While this means we cannot guarantee a win we aim to provide our players with great entertainment in a safe and fun environment.
Good Luck
Team Lucky247
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.