Lucky Onesie Reviews 

219
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers had a great experience with this company. Many customers are truly delighted with their recent purchases, frequently mentioning that the wearable items are exceptionally soft, warm, and durable. Consumers also love the helpful support staff, who consistently go out of their way to quickly resolve any sizing or order mistakes. However, some reviewers were not happy with delivery times, reporting frustrating delays, unexpected shipping expenses, or postal packages arriving well past deadlines. A few other people also felt that proper tracking information was severely lacking, making it extremely difficult to anticipate when items would finally arrive.

What people talk about most

Product

People report satisfaction with product, highlighting that the onesies are made of thick, warm, high-quality... See more

Delivery service

Users describe ambiguous interactions with delivery service, as reviewers are divided on their experiences.... See more

Order

Customers consistently note positive experiences with order processes, frequently highlighting fast shipping... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the well-made products.... See more

Customer service

Clients share positive opinions on customer service, highlighting quick responses and helpful support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered my onesie last week with express shipping and it just arrived today, well in tome for Halloween. Got a little worried looking at some of the reviews here after buying it, but I got a tracking... See more

Rated 5 out of 5 stars

We got the kids pikachu, adult meowth, adult gengard, and adult charzard and all were awesome quality and came in a very timely manner! Highly recommend this site as I was super skeptical upon orderin... See more

Rated 5 out of 5 stars

I ordered 2 Pokémon onesies from lucky onesie and they delivered to the US in less than a week! Not only was the delivery quick but the quality is just as pictured. Honestly what makes this business o... See more

Rated 5 out of 5 stars

Love the onesies we got - soft, warm, cozy, even with pockets! We had a small hiccup with me accidentally getting the wrong onesie and their support was timely and resolved the matter immediately. Hig... See more


Company details

  1. Costume shop

Written by the company

Lucky Onesie Lucky Life!


Contact info

4.2

Great

TrustScore 4 out of 5

219 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(219)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

What a lovely onesie

What a lovely onesie, and it has pockets, too!

It ended up being on the slightly premium-cost side, and it look a while to get here (UK) with the requirement for international shipping, but I'm very happy with the product overall - the quality is definitely good.

12 September 2022
Unprompted review
Rated 4 out of 5 stars

Banger onesie went on an adventure

I bought a onesie for my friend's birthday and had some seconds thoughts about it because of the reviews I saw + I began to wonder if the site was a scam. I emailed their customer services after about a week and a half regarding the purchase and they responded within a couple hours. sent me a tracking number and that my onesie had been delivered the day I sent the email. only issue was the USPS had sent it to the wrong address but that was resolved fairly quickly. Onesie looks great, my friend loved it. Response time from the customer service was fast. Hope it can be the same for everyone else!

11 July 2022
Unprompted review
Rated 1 out of 5 stars

Worst customer service ever.

I ordered the wrong thing. I contacted them to tell them that immediately. Heard nothing. Weeks later the package arrived. I didn’t even open it but immediately messaged them to say I wanted to return it including a picture with it still in the package. I haven’t heard a word. I sent four more emails. Nothing. So I now have something that doesn’t fit me, isn’t what I wanted, and they have never answered me. Expensive lesson to learn.

29 January 2022
Unprompted review
Rated 1 out of 5 stars

What a joke they’re just scamming

Worst place to purchase a onesie. You might as well burn your money instead of buying anything from here. Bought a onesie and I liked how it look so I bought it. When I got it it was completely different from the picture. I let them know about this they said it was the same thing like if I were blind and couldn’t compare the two and they best they could do was refund $5 after sending it back as if that even covered the shipping cost.

12 January 2022
Unprompted review
Rated 1 out of 5 stars

Do not support this company

To make a long story short, this business falsely advertises its materials, scams you with the pricing, and does not honor its refund/return policy. To get more into detail, I ordered a onesie off of this website. When I received it it was not what was advertised on the website, in quality and just over all style/design. What’s more, both the onesie I received, and the one they advertised are sold separately on Amazon. I was given the cheaper one for the price of the more expensive one on Amazon. I checked and followed the policy of luckyonesie and contacted customer service immediately simply requesting an exchange since I wanted the onesie on the website. They refused to accept the request and this posed an issue since they clearly stated in the policy that they will not even consider an exchange/refund if I were to re-ship it with out notifying them first. I ordered $103 dollars of merchandise, and I would get nothing if I just sent it back. To compensate Kiana offered me a $5 usd reimbursement, Instead of just the exchange I requested which I kindly refused and sent pictures showing the issue and followed their request as per their policy. I ended up disputing it with my bank. This was a very unfortunate experience and I will not be shopping through this company again.

7 January 2022
Unprompted review
Rated 1 out of 5 stars

Where are the onesies?

I placed an order on the 24th of November and still have yet to receive any update on shipping almost a month later. I have emailed the company twice and gotten no response. If this changes, I will change my review but, right now, this company appears to be scamming people out of money.

14 December 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

please please please please take my advice. I LITERALLY and without AN OUNCE of exaggeration NEVER IN MY LIFE have dealt with a worse company. I HIGHLY recommend spending a couple extra dollars to purchase through another company. DO NOT TAKE THE CHANCE of having an issue with an order and GETTING ABSOLUTELY SCAMMMMMMMED out of a refund. I beg anyone reading this to avoid business with this JOKE of a company at ALL COSTS! PS: i have written proof of this company threatening a customer and am extremely close to getting lawyers involved to address the illegal activities this company so irresponsibly uses. MORE THAN HAPPY TO GIVE OUT ALL THE PROOF I HAVE AND TO FURTHER EXPLAIN THE UNACCEPTABLE BEHAVIOR OF THIS COMPANY

16 November 2021
Unprompted review
Rated 1 out of 5 stars

Never received my order

Order placed on 10-21-21. No contact about shipping. Contacted company 4 times by email and twice by phone. Filed an expedited claim with PayPal 11-15-21 and received a refund within hours. Very poor customer service, no communication. If you choose to order from this company, use PayPal for payment so you can get your money back when you never receive your order.

16 November 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM HERE

This place is a scam.

I ordered a onesie on 10/18/2021 and paid $20 for 4-7 day shipping because I wanted to make sure I’d get it by 10/30. I did not get it until 11/3 (13 business days later!) when I no longer need it. There was no indication that there would be delays when I ordered it.

The company is terrible about responding to emails, but when they finally did email me back they said I could either return it and pay another $20 for return shipping or keep it and get a 20% refund.

After a lot of back and forth they refused to offer to refund me more than $10 (for a $40 onesie plus $20 express shipping that wasn’t provided).

Never order from here.

11 November 2021
Unprompted review
Rated 1 out of 5 stars

Trash

Trash. This place is a scam. Do not order from them ever you will lose money, never get your order, and get zero response to emails asking for service. This company is a scam

1 November 2021
Unprompted review
Rated 1 out of 5 stars

Sent the wrong product

Ordered a Halloween costume and they sent the wrong size. Would not respond to my email about returning the product.

31 October 2021
Unprompted review
Rated 1 out of 5 stars

HORRIBLE

HORRIBLE. I ordered it on the 18th and paid for express shipping so it would come in time for Halloween. Well Halloween is tomorrow and NOTHING. I even tried emailing them multiple times and no response. The worst part is is that this was supposed to be a group costume so now I’m not sure what to do. NEVER ORDER FROM THIS PLACE LIKE EVER THIS IS A SCAM

30 October 2021
Unprompted review
Rated 1 out of 5 stars

If i could vote 0 stars...

If i could vote 0 stars, I would. Expedited shipping and 3 weeks later... no package. 10 emails sent... no response. I guess it's my fault - I should have looked at the address where the company operates. Hopefully one day this "company" and everyone who "works" for them is eradicated off the planet like the rats they are.

29 October 2021
Unprompted review
Rated 1 out of 5 stars

THEY WILL RIP YOU OFF!

Ordered on the 17th with expedited shipping. $20 for shipping by the way which is insane and more than enough for 2-day shipping. Have not even received a Tracking Number for shipping 12 DAYS LATER!! Still no order on my doorstep!! DO NOT ORDER FROM THEM!!

29 October 2021
Unprompted review
Rated 1 out of 5 stars

ZERO starts

ZERO starts. This is a complete scam. Do not order from this website! I ordered a costume 10 days ago and paid $20 for expedited shipping. My package has yet to ship and I have not gotten a response from multiple inquiries via email and phone. This is not a legitimate business.

29 October 2021
Unprompted review
Rated 1 out of 5 stars

UPDATE

UPDATE: we JUST got our order today and we were missing one of the onesies we ordered. WORST BUYING EXPERIENCE OF MY LIFE. Still no response on the refund for the onesie or the shipping we paid extra for. Really wish these other bad reviews were here before I made the decision to go with this company but hopefully this will save someone else’s money

29 October 2021
Unprompted review
Rated 1 out of 5 stars

Terrible Experience

Terrible Experience
Purchased the Sully Onsie Pajama for my daughter for Halloween. What I received looked nothing like the picture. It was a cheap knockoff that had terrible stitching on the face, looked nothing like the picture or Sully. I emailed them 10+ times looking for a resolution or return and never received a response. NEVER ORDER anything from them. Terrible experience.

29 October 2021
Unprompted review

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