This scam of an organisation is an absolute joke. STAY WELL AWAY FROM THEM! They keep spamming your inbox and text messages with their so-called “free spins” then when you finally give in and deci... See more
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Mixed because I have won small amounts, however, this company, along with others, will disable certain games so you can't play them. (When you bet small and win big,( not a huge amount), )they will se... See more
Company replied
Very slow site and site tends to crash after finishing slots, and other sites pay much better on similar slots too. I don’t believe RNG is being used here. Withdrawals was quick however (within 24 hou... See more
Lucky VIP casino games give you great returns you always end up winning more than you lose in the end may take a little while but best return casino I've come across. You can do live chat and they are... See more
Company replied
Company details
About LuckyVIP
Written by the company
Here at Lucky VIP Casino we promise to treat you like the VIP you are, with fantastic customer service and access to 100s of the very best slots, table and roulette games for you to choose from and you can access them anytime, anywhere from your mobile, tablet or computer.
We offer all new players with a generous welcome offer, but the VIP treatment doesn’t end there. At Lucky VIP Casino, we will continue to reward you with amazing daily, weekly and monthly promotions.
Lucky VIP Casino is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134..
We offer all new players with a generous welcome offer, but the VIP treatment doesn’t end there. At Lucky VIP Casino, we will continue to reward you with amazing daily, weekly and monthly promotions.
Lucky VIP Casino is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134..
Contact info
United Kingdom
- 0800 901 2512
- support@luckyvip.com
- www.luckyvip.com
You should know
2.5
Poor
190 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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WOW DONT EVEN BOTHER WITH THESE GUYS
WOW DONT EVEN BOTHER WITH THESE GUYS. THEY OFFER A PROMO, DONT HONOUR IT AND THEN BLAME YOU
17 February 2025
Unprompted review
Frustrating experience
So I join get a code follow the correct path talk to the customer service team and even with a code and LV100 NO MATTER what is said i never got the 100 spins.Gave up in the end terribly frustrating
15 January 2025
Unprompted review
Lucky VIP is one huge scam organisation
This scam of an organisation is an absolute joke. STAY WELL AWAY FROM THEM!
They keep spamming your inbox and text messages with their so-called “free spins” then when you finally give in and decided to partake, if you win a large sum of money, they’ll find some sort of ‘terms and conditions’ clause to prevent you from actually receiving any money!
Do not gamble your money with these con artists, because I guarantee you will never win!
10 January 2025
Unprompted review
Actually a very good casino
Actually a very good casino
In most of scammy like you never win
But with luckyvip i win very often and apart from couple games it doesnt just drain balance to zero
I had my big win today too
But with alot of deposits its very possible to be on profit
31 August 2024
Unprompted review
Disappointed
If I could I’ll give them a 0 star
I do understand a verification has to be made but it’s a joke nearly a week and still nothing. Most casino’s verify you in 1-2 days but this craps can’t complete it in a week, which century they are? Very very disappointed. People please stay away if you don’t want to lose your money completely
4 April 2024
Unprompted review
Reply from LuckyVIP
Hello Valentina,
Thank you for your review of Lucky VIP online. We are sorry to hear about your disappointment with your recent experience.
Your feedback has been passed on to the Lucky VIP Support Team.
If you would like us to investigate anything for you further, please let us know by emailing us at reviews@rank.com and include full details of your concern.
Regards,
The Lucky VIP Team
Can’t login just like the sister sites…
Can’t login just like the sister sites saying I’m not in a country they service I’m in the uk have been since birth and I was only playing yesterday
19 March 2024
Unprompted review
Reply from LuckyVIP
Dear Phil,
Thank you for your review of Lucky VIP online. We are sorry to hear about your disappointment with your recent experience.
It might be a sudden glitch and if you can please try logging in again to check. If not resolved, please email us at reviews@rank.com with your account details and we will look into the issue you experienced.
We really hope that the next time you log in, it is a positive experience. We will be working hard to make sure of this.
Regards,
The Lucky VIP Team
Awful
Awful, awful, awful. Don’t bother - Lucky are possibly the worst of the three Rank sites I have the misfortune of being a member of - and Magical and Regal are bad! Can’t get hold of anyone at customer ‘service’ (it certainly is FAR from that) and if eventually they DO bother to respond (if you’re lucky within a week) they haven’t read your issue and either gaslight you or give you a standard ‘clear your cookies’ response. The complaints team at Rank itself are just as useless as well. If I could I’d delete all three accounts but I can’t! Safe to say I’m never using any of them again. Coral/William Hill/Sky actually have agents who care and take the time to listen.
14/3/24 What a joke, Rank, you’ve had my complaint emails for over a week and DONE NOTHING.
11 March 2024
Unprompted review
Reply from LuckyVIP
Dear Helen,
Thank you for your review of Lucky VIP online. We are sorry to hear about your disappointment with your recent experience.
Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.
With regards,
The Lucky VIP Team
I have been on this site for a while…
I have been on this site for a while while now and I think is a really great site but just been a bit upset because a few weeks back I won a 50 pounds voucher and till now has not arrived I have tried contacting them on the online chat and no response at all email them a few times no response either. And this is not the first time this has happened. But please this is not a bad review until this has happened whit the vouchers I had not issues at all so much so I still play on their site but I do have to say customer service at the moment is non existente. But overall great site
10 January 2024
Unprompted review
Reply from LuckyVIP
Dear Carla,
Thank you very much for your review of Lucky VIP online. We’re very happy to hear that you are enjoying the site.
We really hope that the next time you log in to Lucky VIP, it is a better experience. We will be working hard to make sure of this.
Also, please email us at reviews@rank.com for us to investigate into the voucher issue.
Regards,
The Lucky VIP Team
Great fun enjoy playing
10 January 2024
Unprompted review
Reply from LuckyVIP
Hello Amy Louise,
Thank you very much for your review of Lucky VIP online. We’re very happy to hear that you are enjoying the site.
We really hope that the next time you log in, it is a much more amazing experience. We will be working hard to make sure of this.
Stay tuned for more upcoming promotions and draws!
Regards,
The Lucky VIP Team
I was lied to by their customer…
I was lied to by their customer service. I was yold a withdrawal would be processed within 48 hours. It never happened, they now say its the next working day but I specifically asked this and was told it would be processed in the next 48 hours. No bonus was used so no reason to delay it. As yet no money received and I am not holding out much hope now. No point depositing if you cannot withdraw.
1 January 2024
Unprompted review
Reply from LuckyVIP
Hello Thomas,
Thank you for your review of Lucky VIP online. We are sorry to hear about your disappointment with your recent experience.
Your feedback has been passed on to the Lucky VIP Support Team.
If you would like us to investigate anything for you further, please let us know by emailing us at reviews@rank.com and include full details of your concern.
Regards,
The Lucky VIP Team
joke of a site customer service is a…
joke of a site customer service is a joke cant get through to noone iv been trying for days stay away will take ur money ok but any issues you cant get to speak to noone AVOID
19 December 2023
Unprompted review
Reply from LuckyVIP
Hello,
Thank you for your review of Lucky VIP online. We are sorry to hear about your disappointment with your recent experience.
Your feedback has been passed on to the Lucky VIP Support Team.
If you would like us to investigate anything for you further, please let us know by emailing us at reviews@rank.com and include full details of your concern.
Regards,
The Lucky VIP Team
Lying support staff
Support staff will mislead or outright lie to you.
Recently completed an offer which required opt in and wager on a set of games for cashback.
Cashback wasnt awared on the correct day, went onto live chat to chase. Took almost an hour to be connected to a support agent who initially stated I hadnt opted in (I had) then that there was no proof I had opted in (there was, I took a screenshot at the time) then tried claiming I had wagered on a non-egliable game (I hadn't) before finally conceeding there was some "miscommunication".
I've no doubt they'd have never paid out if I hadn't have screenshotted everything. Terrible service all round.
28 November 2023
Unprompted review
Reply from LuckyVIP
Hi Matty,
Thank you for your review of Lucky VIP online. We are sorry to hear about your disappointment with your recent experience.
Please email us at reviews@rank.com with your account details and we will look into the issue you experienced.
We really hope that the next time you log in to Lucky VIP, it is a positive experience. We will be working hard to make sure of this.
With regards,
The Lucky VIP Team.
The best casino I have played on.
10 November 2023
Unprompted review
Reply from LuckyVIP
Hello,
Thank you very much for your review of Lucky VIP online. We’re very happy to hear that you are enjoying the site and the gifts.
We really hope that the next time you log in, it is a much more amazing experience. We will be working hard to make sure of this.
Stay tuned for more upcoming promotions and draws!
Regards,
The Lucky VIP Team
We’re do I start with this site
We’re do I start with this site
£850 £2 a spin got a bonus in off £200 after losing £850 with no real wins at all on the board. Rainbow riches
Only 1 bonus by the way
The dog house mega ways
£1700 lost and got a bonus in of £108
This site is really bad I have put some reviews up but this site tops them all.
How in the world can you put £1700 on £3 a spin and get one bonus in.
If they had a car show room you would buy a new car from them with no engine, why buy a car with no engine so why play a site with no bonuses my point is put your money in and think your getting a bonus forget about it the do not exist £1700 says it all I don’t want anyone else to be in my boots after that…
It’s not your fault is it like your saying in the basic email you send everyone my point is your site is not fit for what your advertising it’s a scam a few sites are closing down because of the way you treat people, im sure yours will follow good luck job hunting
2 November 2023
Unprompted review
Reply from LuckyVIP
Hello Kevin,
Thank you for your review on Lucky VIP online.
We license our games from 3rd party providers - we don't program the games ourselves. We have no way to control when a bonus activates, and it is all down to chance. Our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. In addition, our games are regularly tested and regulated by an independent authority, to always ensure fairness.
If you do have any evidence to show any errors or malfunctions, please could you provide this for further investigation by emailing us, as we cannot discuss accounts without verifying customers.
If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at reviews@rank.com and include full details of your concerns.
With regards,
The Lucky VIP team
No customer service
No customer service, been 1st in the queue on Live Chat for almost 1 hour multiple times this week and no one appears.
2 October 2023
Unprompted review
Reply from LuckyVIP
Hello,
Thank you for your review of Lucky VIP online. We are sorry to hear about your disappointment with your recent experience.
Your feedback has been passed on to the Lucky VIP Support Team.
If you would like us to investigate anything for you further, please let us know by emailing us at reviews@rank.com and include full details of your concern.
Regards,
The Lucky VIP Team
Worst online casino I've ever…
Worst online casino I've ever played....
Server error all the time very poor payout/if you lucky you get some of your deposit back/.
Doesn't matter if you play low bet or high bonus spins/LUCKY IF YOU GET SOME/paying a same amount of money.
AVOID AVOID AVOID AVOID AVOID
25 September 2023
Unprompted review
Reply from LuckyVIP
Hello Peter,
Thank you for your review of Lucky VIP online. We are sorry to hear about your disappointment with your recent experience.
Your feedback has been passed on to the Lucky VIP Support Team.
Should you have any evidence to show any errors or malfunctions or if you would like us to investigate anything for you further, please let us know by emailing us at reviews@rank.com and include full details of your concern.
Regards,
The Lucky VIP Team
Was a giveaway winner very happy
23 August 2023
Unprompted review
Reply from LuckyVIP
Hello,
Thank you very much for your review of Lucky VIP online. We’re very happy to hear that you are enjoying the site and the gifts.
We really hope that the next time you log in, it is a much more amazing experience. We will be working hard to make sure of this.
Stay tuned for more upcoming promotions and draws!
Regards,
The Lucky VIP Team
Won a fantastic prize
Won a fantastic prize. This is a great online casino that gives good real prizes
25 August 2023
Unprompted review
Reply from LuckyVIP
Hello,
Thank you very much for your review of Lucky VIP online. We’re very happy to hear that you are enjoying the site.
We really hope that the next time you log in to Lucky VIP, it is a better experience. We will be working hard to make sure of this.
Regards,
The Lucky VIP Team
Really good variety of games
25 August 2023
Unprompted review
Reply from LuckyVIP
Hello Demi,
Thank you very much for your review of Lucky VIP online. We’re very happy to hear that you are enjoying the site.
We really hope that the next time you log in to Lucky VIP, it is a better experience. We will be working hard to make sure of this.
Regards,
The Lucky VIP Team
Great site to go on fun all round
25 August 2023
Unprompted review
Reply from LuckyVIP
Hello Jennifer,
Thank you very much for your review of Lucky VIP online. We’re very happy to hear that you are enjoying the site.
We really hope that the next time you log in to Lucky VIP, it is a better experience. We will be working hard to make sure of this.
Regards,
The Lucky VIP Team
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