Very shady Casino site constantly chaining their domain name and request countless documents when trying to withdraw winnings. Also under no circumstance will they close your account. Hopefully they w... See more
Company replied
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Update: just bet another 550 euro not even one free spin what are this scumbags bad peopel dutch piraat are they even if you want to delete your acount i send over 75 email they don't even respond t... See more
I had doubts about this company, but main thing withdrawals, went smoothly. It doesn't take even 24 hours. I did two withdrawals without any issues. Just be careful with bonuses, it can be restriction... See more
Company replied
Fast pay out and good games my withdrawal wasn't easy due to the fact I was entering the wrong bank num but I must say customer support was great, professional and kind towards me all time. I complain... See more
Company replied
Company details
Written by the company
Amo Global SRL. Torre Mercedes, Office 32, Prospero Fernandez Highway, Escazu 10203, Costa Rica, 3-102-923350
Contact info
Netherlands
- luckywave.com
You should know
2.5
Poor
808 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam company
Scam company, won money months ago and still not received my money, had every excuse under the sun promised it will clear after 7 working days on 4 occasions now and each time they’ve come back asking for more details which is delay tactics to not paying it, they’ve had every bit of information off me
Since week 1 and refuse to take a call or escalate the issue, do not signup to this company, I’ve instructed my legal team to take action against them this morning
5 November 2025
Unprompted review
Reply from LuckyWave
Thank you for sharing your experience. We are sorry to read how long and frustrating this situation has been for you. We care about our users, and all requests go through a series of checks to prevent issues and ensure user protection. These procedures are applied equally and are part of the platform’s security framework. We understand how exhausting repeated requests and delays can feel. We recommend contacting the support team again so your case can be reviewed within the established processes.
Standard type casino app
27 November 2025
Reply from LuckyWave
Hello Paul,
We appreciate your honest feedback! Yes, we strive to make our app intuitive and reliable — that's how we create the foundation for a comfortable gaming experience.
Thank you for sharing your opinion!
Best regards,
LuckyWave
Reply from LuckyWave
Hello chris hill,
We are delighted to hear that you appreciate the speed of our payments and the quality of our platform! These are important priorities for us. Thank you for your support!
Best regards,
LuckyWave
Fantastic site easy site ...
25 November 2025
Unprompted review
Reply from LuckyWave
Hello Kiri Sykes,
We are delighted that you appreciate the simplicity of our platform! That is precisely what we aimed for — to create a user-friendly space without unnecessary complexity.
Best regards,
LuckyWave
Reply from LuckyWave
Hello Jaroslav,
Thank you for your kind words! We are always delighted when players are satisfied with their experience on our platform. We wish you many more enjoyable moments in the game!
Best regards,
LuckyWave
Reply from LuckyWave
Hello Dumitru Niga,
Thank you for the reminder! We fully support responsible gaming and recommend using our limit settings to maintain a comfortable entertainment format.
With care,
LuckyWave
I deposited £20 and received free spins…
I deposited £20 and received free spins in which I won 350 pound I verified my account and received my winnings within 2 days the chat team were brilliant and sufficient with there answers would recommend
13 November 2025
Unprompted review
Reply from LuckyWave
Hello Rebecca mullock,
We are sincerely glad that you not only enjoyed the game, but also appreciated the speed of payments and the quality of our support. Stories like this inspire us to continue providing a high level of service.
Best regards,
LuckyWave
Excellent site enjoyable games
Excellent site enjoyable games. Super fast payout times!!!
25 November 2025
Unprompted review
Reply from LuckyWave
Hello Carlean,
Thank you for your review! We appreciate that you noted not only the variety of games, but also the speed of payouts. It is precisely this balance of entertainment and reliability that we strive to maintain for our players.
Thank you for your trust,
LuckyWave
Amazing experience!!
26 November 2025
Unprompted review
Reply from LuckyWave
Hello Kahlam Merchant,
We are delighted that you had such a memorable experience on our platform! It is precisely for these emotions that we created our service. We hope that your next visit will be just as exciting!
Kind regards,
LuckyWave
i did not get one winning bonus
24 November 2025
Unprompted review
Reply from LuckyWave
Hello pim heemskerk,
We are sorry to hear that you have encountered this situation! To clarify the terms and conditions for receiving bonuses, please contact our support service. Our operators will check your bonus history and explain in detail how to participate in promotions as effectively as possible.
Kind regards,
LuckyWave
Lots of choice in games can't play all…
Lots of choice in games can't play all of them because they don't work in this country and also get kicked out of games through bad connections. Customer Support is good very helpful so overall a fun site.
20 November 2025
Unprompted review
Reply from LuckyWave
Hello Kevin Smith,
We appreciate your honest feedback! Unfortunately, game availability does depend on region, but we are constantly working to expand our geographical reach. We are glad that, despite technical difficulties, you are enjoying your time on the platform.
Kind regards,
LuckyWave
Reply from LuckyWave
Hello Darek Pies,
Thank you for your enthusiastic review! It is important to us that every moment on the platform brings not only excitement, but also worthy rewards. We wish you even more spectacular victories!
Best regards,
LuckyWave
Good so far
Good so far, good bonuses and choice of games. Customer service good , I am yet to make a withdrawal so I can’t comment on that
26 November 2025
Unprompted review
Reply from LuckyWave
Hello Emma,
We appreciate your honest review! We are glad that you like the bonuses and variety of games. We are confident that when you decide to withdraw your funds, the process will be just as comfortable as the other stages of the game.
Best regards,
LuckyWave
Reply from LuckyWave
Hello Rook Ellisar,
We are glad that you appreciate the fairness of our terms and conditions! We are confident that you will continue to enjoy comfortable gameplay without any unexpected surprises.
Best regards,
LuckyWave
Reply from LuckyWave
Hello Emilyan,
We believe that luck is always on your side! Sometimes you need a little patience, and the desired winnings will surely come. The main thing is to enjoy the process, and our games will help you do that. Thank you for staying with us.
Good luck,
LuckyWave
LuckyWave offers great specialty games…
LuckyWave offers great specialty games besides slots. Perfect for a fun break with simple gameplay
18 November 2025
Reply from LuckyWave
Hello Dgebloom,
Thank you very much for your sincere love for LuckyWave! We are delighted that you have enjoyed the full range of entertainment. We will continue to delight you with new games and only the best experiences. Stay with us!
Kind regards,
LuckyWave
Exccelant platform
24 November 2025
Unprompted review
Reply from LuckyWave
Dear Jordan Davidson,
Thank you for such a concise compliment! It is important to us that the platform not only delights with its functionality, but also brings positive emotions.
Best regards,
LuckyWave
Great games and a nice experience i get…
Great games and a nice experience i get some win and withdraw was fast ,support team great
11 November 2025
Unprompted review
Reply from LuckyWave
Dear Mihai Grigoraş,
Thank you for your review! It's nice to know that the games, fast payouts and responsive support have created a positive overall experience for you. Your words are the best motivation for us to keep going!
Best regards,
LuckyWave
Amazing experience
Amazing experience, fast customer service. and withdrawals!
24 November 2025
Unprompted review
Reply from LuckyWave
Dear Nikitas,
Your words are the best compliment for our team! Striving for instant payouts and prompt assistance is our conscious choice, and we are glad that it makes your gaming experience truly memorable.
Best regards,
LuckyWave
Great site they just almost the best…
Great site they just almost the best site
24 November 2025
Unprompted review
Reply from LuckyWave
Dear Dennis Ronken,
Thank you for your high praise! We strive to be the best for our players and are constantly working to improve our service. Your words inspire us to keep moving forward!
Sincerely,
LuckyWave
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