Very shady Casino site constantly chaining their domain name and request countless documents when trying to withdraw winnings. Also under no circumstance will they close your account. Hopefully they w... See more
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See what reviewers are saying
I had doubts about this company, but main thing withdrawals, went smoothly. It doesn't take even 24 hours. I did two withdrawals without any issues. Just be careful with bonuses, it can be restriction... See more
Company replied
Fast pay out and good games my withdrawal wasn't easy due to the fact I was entering the wrong bank num but I must say customer support was great, professional and kind towards me all time. I complain... See more
Company replied
If you are in the U.K - STAY AWAY from this site. They not only charge you too deposit but they take £30 or more for withdrawals. When withdrawing winnings, you will wait 5 days and then the wi... See more
Company replied
Company details
Written by the company
Amo Global SRL. Torre Mercedes, Office 32, Prospero Fernandez Highway, Escazu 10203, Costa Rica, 3-102-923350
Contact info
Netherlands
- luckywave.com
You should know
2.5
Poor
808 reviews
Asks customers to review
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Replied to 99% of negative reviews
Typically replies within 2 weeks
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Terrible
Terrible, will do anything to keep you playing. Platform doesnt concern itself with the players wellbeing of safety. Asked for my account to be deleted 2 weeks ago. 28 mails send and still no further. Also not licensed at all.
22 January 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your experience. We are sorry to hear that the account closure process and the communication you received have caused such frustration. We care about our users, and all account-related requests are handled through established procedures designed to ensure safety, compliance, and platform integrity. These processes apply equally to all users and are intended to support responsible use of the platform. We understand how concerning it can be when expectations around account closure and player wellbeing are not met.
I have asked for a account closure for…
I have asked for a account closure for a month now. They do not respond to me I am getting very frustrated with this. Why can’t they just close and delete my account?
Update: I have tried to close again and my vip manager just won’t let me she keeps saying are you sure for like 25 times now already I have answered every time with yes!! 100%.
19 January 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your experience. We are sorry to hear that the delay in processing your account closure request has caused such frustration. It is important to note that we care about our users, and all account-related requests go through established procedures and multiple checks to ensure security and proper handling. These processes are applied equally to all users and are intended to protect accounts and platform integrity. We understand how upsetting it can be when a clear request remains unresolved for an extended period.
Avoid this site guys is totally a scam…
Avoid this site guys is totally a scam and a big headache I won’t and it kept rejecting my withdraw for several days and the support team keep saying the same thing it will be in your account shortly allow sometimes avoid this site
11 January 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your experience, even though it clearly reflects strong frustration. We are sorry to hear that repeated withdrawal rejections and repetitive responses from support have negatively affected your trust. We care about our users, and all requests go through a series of checks to prevent problems and ensure secure and consistent payment processing. These procedures are designed to protect users and the platform, even if waiting times may sometimes feel unclear or discouraging. We understand how disappointing it can be when expectations around withdrawals are not met.
We have sent you a clarification email requesting additional information about your situation to better understand the case.
They do not let you withdrawal!!
My withdrawal is being blocked despite submitting all required verification documents three times in the last 30 days, including my latest transaction. I have emailed multiple times and spoken with customer support, yet nothing has been resolved and came with no explanation.
They lady who spoke to me on the mail kept telling me to verify my account, but the customer support on the site said every document was already verified. Previous withdrawals of the same amount were approved without any issues, which makes this situation even more concerning.
I strongly warn others to be cautious before depositing money here.
This review will only be removed once my funds are successfully transferred to my bank account.
6 January 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your experience, even though it clearly reflects serious concern and frustration. We are sorry to hear that repeated verification submissions and conflicting information have affected your trust. We care about our users, and all requests go through a series of checks to prevent problems and ensure secure and consistent payment processing. Situations where previous withdrawals were successful can still require additional reviews to maintain user safety and system integrity. We understand how unsettling it can be when communication appears inconsistent and outcomes are delayed.
We have sent you a clarification email requesting additional information regarding your situation.
Avoid this site at all costs.they are…
Avoid this site at all costs.they are only out to take money.give you the feeling that they csre and award levels to give bonuses then take them away and drop you straight back to first level.they are nothing but a scam site preying on vulnerable people mostly from uk that have gambling issues.they wont close accounts upon request.please do not at any costs use or sign up to this scam site
7 January 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your concerns, even though they reflect strong dissatisfaction and serious allegations. We are sorry to hear that your experience with account levels, bonuses, and account-related requests negatively affected your trust. We care about our users, and all requests go through a series of checks to prevent problems and ensure safe and consistent platform operations. Account progression, bonus allocation, and account status are handled according to established procedures designed to protect users and the platform. We understand how distressing such situations can feel, especially when expectations are not met.
I have given this casino 2 stars…
I have given this casino 2 stars because even though the site is easy to navigate and has good games however the platform is poor bonuses are a high wager that is difficult to reach and best avoided unless you want to play high stakes but still only a maximum of £5 again just to make wager requirements more difficult. This I my experience here like many many other i test are just out bro exploit players with gambling problems please be cautious
1 January 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your honest and balanced feedback. We are sorry to hear that the bonus wagering structure and stake limits negatively affected your overall experience, despite the positive aspects you mentioned. We care about our users, and all offers and gameplay-related conditions go through a series of checks to prevent problems and ensure responsible and secure use of the platform. Bonus mechanics and wagering limits are designed to operate within defined rules, even if they may not suit every playing style. We understand your concerns and appreciate you highlighting the importance of caution and awareness for other users.
Would not close my mums account after…
Would not close my mums account after she requested it on 12 occasions, no response from them now the worst has happened. Don’t want to go into detail but will be suing this company. What an utter pack of lies you have told in your review reply. You were asked several times to close the account but excuse after excuse not to close it was made. You then proceeded to ask her to send a selfie whilst shaking patterned paper with hello lucky wave please close my account written on it. You stated that this was the only way to close it.
27 December 2025
Unprompted review
Reply from LuckyWave
Thank you for sharing this extremely serious and distressing experience. We are truly sorry to hear that repeated requests to close an account were not met and that this situation has led to such severe consequences. We care about our users, and all account-related requests go through a series of checks to prevent problems and ensure user safety and responsible platform use. Procedures around account status and closure are designed to protect users, even though delays or miscommunication can be deeply upsetting. We understand how sensitive and painful this situation is, and we take such concerns very seriously.
Was unsure at first
Was a little unsure at first did play and deposit won a nice amount and withdrew it ,disnt know wat way it was going to go,but it was in my bank the next day wiv a email.i couldnt belive it .so tske my word its genuine.tyvm
29 December 2025
Unprompted review
Reply from LuckyWave
Dear Angela howden,
Your feedback is greatly appreciated! Thanks for your support, and we wish you success and fun in your gaming journey!
With respect,
LuckyWave Casino
Some good games on the site
Some good games on the site. I’ve had to wait 3 to 4 days for withdrawals however they always pay. Some good games, lots of bonuses.
29 December 2025
Unprompted review
Reply from LuckyWave
Dear matt,
Your feedback is greatly appreciated! Thanks for your support, and we wish you success and fun in your gaming journey!
With respect,
LuckyWave Casino
One guy behind a computer
One guy behind a computer
This is a complete scam of 1 guy behind a laptop with no gambling license just taking all your deposits of your cash to make himself rich while you are losing your homes , family’s and jobs by his corruption and scamming to be a legit casino
That illegally has spoof games making you feel like you’re playing in a real legit casino
Don’t burn your cash
Give yourself a chance somewhere real or better still keep your own cash
Truthful player who has lost there home through this guy and I’m now sleeping outside in the ice weather
Do not end up the same
Stay away from lucky wave casino
It is a scam
2 December 2025
Unprompted review
Reply from LuckyWave
Thank you for sharing your experience, even though it is expressed with deep pain and frustration. We are sorry to hear how strongly this situation has affected you and your trust in the platform. We care about our users, and all requests go through a series of checks to prevent issues and maintain a safe environment. Platform operations, games, and account actions follow established procedures intended to protect users and ensure stability. These processes can be perceived very differently depending on personal circumstances and outcomes. Your feedback is acknowledged as part of the overall user experience.
Don’t play here!!!!!
Don’t play here!!!!!! Don’t play. They will take you all money and they give you nothing back. I played 10.000. Even a penny back nothing. They are the biggest scammer!!!!!!! Avoid Avoid Avoid!!!!!! Under zero rating!!!!!!!
14 November 2025
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback, and we’re truly sorry to read how intense and painful this experience feels for you. We understand how distressing it can be to feel that your trust and expectations were broken. We care about our users, and all requests go through a series of checks to prevent issues and protect users and the platform. These procedures are standard safety measures applied equally to everyone. We regret that this situation led to such a negative impression. We kindly ask you to contact Support so your situation can be reviewed within the established processes.
Disabled account no email
Was playing on luckywave and made a couple of deposits, all went well, then i win 3k+ and try to withdraw, I can't login anymore and it says my account is disabled. Didn't receive an email or anything with a reason or a way to fix it. Can't talk to live support because you have to login for that, and no response to my emails yet. Very shady.
15 December 2025
Unprompted review
Reply from LuckyWave
Thank you for sharing your experience. We’re sorry to hear how unsettling this situation has been, especially after a successful gaming session. We care about our users, and all requests go through a series of checks to prevent issues and ensure user protection. Temporary account restrictions may occur as part of these standard procedures. We understand how concerning the lack of immediate communication can feel. We kindly recommend contacting the support team so your situation can be reviewed within the established processes.
They don’t pay you,4 times my…
They don’t pay you,4 times my withdrawal was rejected for no reason.stay away they are scammers
13 December 2025
Unprompted review
Reply from LuckyWave
Thank you for sharing your experience. We are sorry to read that your withdrawal attempts caused frustration and negative impressions. We want to emphasize that we care about our users, and all requests go through a series of checks to prevent issues and ensure security. These procedures are part of the system designed to protect players and maintain fair use of the platform. We understand how disappointing repeated rejections can feel, especially when expectations are high. If needed, support remains available to review the situation again within the established processes.
Horrible experience
Horrible experience. DO NOT USE. I had a decent run on one of the games. Guess what, suddenly a few tweaks appear in the game and winning becomes impossible. The tweaks started after I had a couple of decent wins. And is definitely not a coincidence . You could tell from the new "features" that appeared. Since then , it is impossible, to win. This game defies probability now. After every win, a few tens or even hundred of losing hands.This is the perfect way to makes sure no one wins , ever. Just another bunch of scammers . DO NOT USE
7 December 2025
Unprompted review
Reply from LuckyWave
Thank you for sharing your experience. We are sorry to hear that your recent gameplay left you with such a negative impression. We want to emphasize that we care about our users, and all activity on the platform is governed by systems designed to protect players and ensure fair operation. Game mechanics and outcomes are not manually altered based on individual results, and all processes are aimed at maintaining balance and user safety. We understand how frustrating it can feel when results change after a winning period. Support remains available should you wish to revisit this experience within the established processes.
Bad experience
Ive been using luckywave for some time now cashing out the occasional £100 and £50 and leaving the rest in well then I had a big winner £730 on the 9 or November it’s now the 7th of December wns I have still not received my money they have sent me in absolute circles over and over now and I’m still got getting any where
9 November 2025
Unprompted review
Reply from LuckyWave
Thank you for sharing your experience. We’re sorry to hear how disappointing and exhausting this situation has been for you, especially after a notable win. We care about our users, and all requests go through a series of checks to prevent issues and ensure security. These procedures are part of how the platform protects users and maintains stable operations. We understand how frustrating it can feel when the process takes longer than expected. Support remains available within the established processes.
Terrible casino
Terrible casino, I asked them multiple times to close my account due to having bipolar and going through episodes of impulsive spending, they never did close my account and now I've lost loads of money when I hit the impulsive episode. Communication is terrible with this casino, and I am planning on taking this further than the casino. It is wrong if someone wants to close there account to protect themselves the casino have a duty of care to do that!
5 December 2025
Unprompted review
Reply from LuckyWave
Thank you for sharing this, and we are truly sorry to read how distressing this experience has been for you. We understand how important it is for players to feel heard, especially when they are trying to protect themselves. We care about our users, and all requests go through a series of checks to prevent issues and ensure user safety. These procedures are intended to support responsible play and protect both players and the platform. We recognize how upsetting it can be when expectations around account management are not met. Support remains available within the established processes.
Do not self exclude account when request
Stay away at all costs. I have spent a week trying and failing to self exclude and close my account. I have I formed this site several times I have a gambling issue and they will not close my account. They just put a bonus on my account (despite me saying no thank you) then say they can’t close the account with an active balance. They then ask for “selfies with the date of closure request written on a piece of paper” they then ignore the email until the next day where they then advise that they can not close the account because they need a selfie with the date of closure request on the same day. They do not care how venerable you are. They do everything to stop you self excluding. Very very dangerous for vulnerable gamblers because even if you take a step to help yourself they will do everything to make sure you can not leave
1 December 2025
Unprompted review
Reply from LuckyWave
Thank you for sharing this experience. We are very sorry to read how difficult and emotionally heavy this situation has been for you. We care about our users, and all requests go through a series of checks to prevent issues and ensure user safety. These procedures are part of the platform’s approach to responsible use and protection of players. We understand how distressing it can feel when expectations around self-exclusion are not met promptly. All actions on the platform are structured to follow internal safety processes, even when this may feel frustrating.
On December 3rd
On December 3rd, I deposited €200, and my account balance was €4,400. I requested a withdrawal of this amount, but the money was transferred back into my account. I then contacted your support chat, where I was asked to provide a bank statement. I submitted it, and it was approved by your colleague.
When I requested the €4,400 withdrawal again and checked my account today, I noticed that only €200 remained. The €4,200 has been removed from my balance without any explanation. This is extremely concerning.
When I contacted your support chat again, I was told that I supposedly have two accounts. This is absolutely not true. I have only one account, and I can provide proof of this.
I urgently request that you transfer the missing €4,200 back to me as soon as possible. If this issue is not resolved, I will be forced to seek legal advice and involve a lawyer, who will be able to demonstrate that I do not have a second account.
I hope you will resolve this matter quickly and correctly.
5 December 2025
Unprompted review
Reply from LuckyWave
Thank you for taking the time to describe your situation in detail. We’re sorry to hear how confusing and upsetting this experience feels. We care about our users, and all requests go through a series of checks to prevent issues and protect users and the platform. These processes are part of standard security measures and apply equally to everyone. We understand how concerning unexpected balance changes can be. For clarification within the established procedures, we kindly ask you to contact Support. Your feedback is important and noted.
Worse than scammers ⚠️⚠️⚠️
⚠️⚠️⚠️ Avoid at all cost they will try everything to stop payouts.
Give all documents they keep requesting more. Then threaten to take your funds and close your account when asking for statements that can't be got!
26 November 2025
Reply from LuckyWave
Hello Mark Connery,
Thank you for your kind words about our bonuses. It is important to us that players feel supported at every stage. We are glad you noticed this.
Best regards,
LuckyWave
SCAM.
put £10 in, only did 20 pence bets, every game is rigged, lost 8x on coin flip? even tho i went tails 8x? whats the chances, when i play chicken rush in demo i pass so many roads, but with real money die on the first or second road every time, same with crash, never goes above 1.7x multiplier when i play, all the games are a scam, dont spend a penny, much better off playing stake, put a 30 deposit in and made 120 back in like 40 mins lol. THIS WEBSITE IS A RIP OFF.
3 December 2025
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We’re sorry to hear that your gameplay experience felt disappointing and led to such frustration. We care about our users, and all activity on the platform operates within systems designed to protect players and ensure consistent operation. Game outcomes are not adjusted manually, and all processes are built to maintain user safety and fairness. We understand how negative impressions can form after a losing streak. If you wish, we recommend contacting the support team so your experience can be reviewed within the established processes.
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