Very shady Casino site constantly chaining their domain name and request countless documents when trying to withdraw winnings. Also under no circumstance will they close your account. Hopefully they w... See more
Company replied
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See what reviewers are saying
I had doubts about this company, but main thing withdrawals, went smoothly. It doesn't take even 24 hours. I did two withdrawals without any issues. Just be careful with bonuses, it can be restriction... See more
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Fast pay out and good games my withdrawal wasn't easy due to the fact I was entering the wrong bank num but I must say customer support was great, professional and kind towards me all time. I complain... See more
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If you are in the U.K - STAY AWAY from this site. They not only charge you too deposit but they take £30 or more for withdrawals. When withdrawing winnings, you will wait 5 days and then the wi... See more
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Company details
Written by the company
Amo Global SRL. Torre Mercedes, Office 32, Prospero Fernandez Highway, Escazu 10203, Costa Rica, 3-102-923350
Contact info
Netherlands
- luckywave.com
You should know
2.5
Poor
809 reviews
Asks customers to review
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Replied to 99% of negative reviews
Typically replies within 2 weeks
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Cheaters and many more problems
9 March 2026
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that your experience with the platform has led to such a negative impression. Please note that all platform activities and user accounts operate under established rules and technical standards designed to ensure fairness and proper operation. We care about our users, and all requests go through a series of checks to prevent problems and maintain a secure and transparent environment. Our support team continuously monitors platform activity to help ensure that the rules are applied consistently and that user accounts remain protected.
After a short slot session I ended up…
After a short slot session I ended up slightly ahead
22 February 2026
Unprompted review
Reply from LuckyWave
We're happy to hear that you ended up slightly ahead after your slot session! Thank you for sharing your positive experience with us.
One recent night turned unexpectedly…
One recent night turned unexpectedly profitable
3 March 2026
Unprompted review
Reply from LuckyWave
We're happy to hear that your night turned out to be unexpectedly profitable, and we appreciate you sharing your positive experience with us!
The excitement was real
The excitement was real, but so was the doubt. I chose to withdraw part of it immediately, and the next steps remained consistent.
13 February 2026
Unprompted review
Reply from LuckyWave
We appreciate you sharing your experience. It's great to hear that the subsequent steps met your expectations. Thank you for your feedback.
I lost 1,500 euros at the casino
I lost 1,500 euros at the casino, then my balance dropped to 3,000 euros. I made a withdrawal, but it was rejected! The support team told me to provide a bank statement, a Krill statement. The most interesting thing is that I topped up the account using a crypto wallet and sent them the statement as well. Then they said the withdrawal was open. I clicked on it, an hour passed, and was rejected. It's been like this for three weeks. I send the same documents every day. They respond, everything is great, but then the story repeats itself!!! It's a scam.
8 March 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your experience. We are sorry to hear that the withdrawal process and repeated document requests have caused frustration. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure environment for everyone. Verification procedures may require confirmation of payment methods and account details, especially when different funding methods are involved, and these checks are applied equally to all users. These measures are intended to protect accounts, transactions, and the integrity of the platform while ensuring secure financial processing. We understand that repeated verification steps can feel inconvenient and appreciate your patience during these security procedures.
We sent a clarification message to obtain more information regarding your issue; please provide the details related to your account on our platform.
Scam Scam Scam no pay
I lost 1,500 USD at Casigle, then I topped up my account and won 3,000. They offer withdrawals and ask for documents. When I provide them, they say the withdrawal is open and then ask for the same documents again! It's a huge scam. I have all the photo evidence.
More than a year has passed, they wrote to the email address that they would return the last deposit, and after that, nothing was returned and they do not respond, neither in support nor by email. Once again, this bookmaker is a pure scam.
What details do you need, scammer? My email is linked to my account, and you blocked my access! They told me to email you, but you don't respond. You're a scammer.
I deposited 300 or 400 USD six times in 2 hours. After playing Aviator, I won 3,100 euros last time. They verified me. I sent all my documents, including my ID card and a crypto wallet statement, because I deposited using a crypto wallet. Then they asked for a bank statement and Skrill, even though I don't use Skrill and haven't deposited anything into my account, either through Skrill or a bank. I provided that too! In the end, they said I didn't prove the origin of the USD and they would only refund my last deposit!!! I repeat, this is a complete scam. I can post all my documents here and prove you're a scammer!
8 March 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that the withdrawal process and document verification have caused frustration. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure environment, including the verification of submitted documents. These procedures are applied equally to all users and are designed to protect both customer funds and platform integrity. Our support team continuously monitors such cases to ensure that verification and withdrawal processes are handled according to established security and operational standards. We sent a clarification message to obtain more information regarding your issue; please provide the details related to your account on our platform.
Reply from LuckyWave
We appreciate you taking the time to share your feedback. We're happy to hear that your experience has been consistent with our guidelines.
I wasn`t even planning to deposit that…
I wasn`t even planning to deposit that evening. I just opened the site to look around. Somehow that turned into a short session that went surprisingly well.
28 February 2026
Unprompted review
Reply from LuckyWave
Dear Juan Alba,
Thank you for your excellent review. We’re pleased to know you enjoyed your time with us and hope to see you again soon.
With respect,
LuckyWave Casino
Total scammers same people as legion…
Total scammers same people as legion and bet owe me 15 k
Robbers from Lithuania
4 March 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that your experience has led to such concerns regarding your account and funds. Please note that all transactions and account activities are reviewed according to the platform’s established rules and internal procedures to ensure compliance and fairness for all users. We care about our users, and all requests go through a series of checks to prevent problems and maintain a secure and transparent environment. Our support team carefully reviews account history and transaction details to ensure that all processes are handled in line with the platform’s policies.
SCAM
Deposited £50 for a £50 casino bonus and 150 free spins. Used my £50 on a slot game (didn't win a penny) I did not receive any bonus or free spins.
4 March 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that the situation regarding the bonus and free spins caused confusion and disappointment. We care about our users, and all requests and bonus-related actions go through a series of checks to prevent problems and ensure a secure environment. Bonus offers and promotional rewards operate according to specific conditions that are applied equally to all users and are designed to maintain transparency and platform integrity. Our support team continuously monitors such matters to ensure that promotional processes are handled in accordance with established security and operational standards.
Im underage and they wont close account
I have informed lucky wave casino i am only 13 years old and they are refusing to close my account. Itold them i sent the account up in my nans name and i was using her bank card they still wont close it and i cant stop gambling
28 February 2026
Unprompted review
Reply from LuckyWave
Thank you for bringing this matter to attention. We are sorry to hear about this situation and understand the seriousness of the concern described. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure environment. Our platform strictly requires that all users meet the legal age requirements and that accounts are created only with accurate personal information. These safeguards are applied to protect users, accounts, and the integrity of the platform. Situations involving age verification and account ownership are handled with particular care in accordance with security and compliance procedures.
Account blocked for no reason
Have deposited funds from my bank account using debit card..placed bets on normal football results........after winning i requested a withdrawel of winnings....then suddenly, bang, account deactivated for no reason.... I still have funds and a balance.. plus the money I requested to withdrawel....following account deactivation you are no longer able to use the chat feature to speak to support..... can only send support an email but never get a reply......... I completed account verification weeks ago and have deposited and withdrawn since...... so not sure why account reactive, I know respoce to this review will be the same generic reply to most complaints about their safeguarding users etc and conducting check but you have already done all that...my account is verified........so what you are basicly doing is just stealing people's money, take their deposits, if the win, you deactivate the account....shocking!!!!! Be warned if you are in the UK
1 March 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that the account restriction and withdrawal situation has caused concern and frustration. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure environment for everyone. Account activity may occasionally be subject to additional internal reviews, even if verification has previously been completed, as part of standard security and compliance procedures applied equally to all users. These measures are designed to protect accounts, transactions, and the overall integrity of the platform. We understand that account restrictions can be worrying and remain committed to maintaining secure and transparent processes.
We sent a clarification message to obtain more information regarding your issue; please provide the details related to your account on our platform.
Really disappointed- customer service…
Really disappointed- Customer service is really poor. As a new customer, I was pretty impressed with the platform of games, casino, and sports betting, however what an absolute nightmare trying to get verified.
Do not accept PDF documents to confirm ID, address, or bank statements ? Photographs only? Very strange.
after my first deposit, I was told I had to confirm my address provided the relevant photo of utility bill, no problem ….I Told to complete my address in the profile section …. Problem there, there are no address fields …..( This is not faux pas my end, as I appreciate you can get people that can make mistakes )There are NO address fields , only a field for “State”
After being fobbed off by what I can only describe as BS regarding clearing cache an browser history, try different platforms , I finally gave up after being told that I would need to contact customer chat after they had escalated the problem.
I suggested that as a customer, rather than me chasing this, could I be informed when the escalation has created a resolution to the problem, only to be told they do not offer that service????
Hmmmm I can be bombarded with marketing emails, but not one to sort my problem.
No more time to waste, however felt the need to vent on here to save any other potential customer a wasted experience. Something fishy here.
28 February 2026
Unprompted review
Reply from LuckyWave
Thank you for taking the time to share such detailed feedback. We are sorry to hear that the verification process and the communication with customer support caused frustration during your experience. Please note that identity and address verification procedures may require specific document formats and system checks to ensure compliance with security and regulatory standards. We care about our users, and all requests go through a series of checks to prevent problems and maintain a secure and transparent environment. Our support team carefully reviews technical issues and account verification cases to ensure that platform procedures are applied consistently and that user account safety is maintained.
I simply gave up
I simply gave up all other casinos and now play exclusively here. Because it offer me all the fun and reliability I have never found anywhere else!
25 February 2026
Unprompted review
Reply from LuckyWave
Dear Lara,
Thank you so much for your kind feedback! We’re thrilled to know you had such a positive experience with us. If you have any further suggestions or requests, please don’t hesitate to contact us.
With respect,
LuckyWave Casino
Great service
Honestly can say what a wonderful experience great customer service and the withdrawl that a big amount was processed flawlessly and initially it was rejected and I questioned why it was down to my card issuer not luckywave so put an alternative method in literally next morning everything that I was owed there in my account. Massive thanks to Eva from VIP team . Highly recommend
23 February 2026
Unprompted review
Reply from LuckyWave
Dear Nish Nakarja,
Thank you for your excellent review. We’re pleased to know you enjoyed your time with us and hope to see you again soon.
With respect,
LuckyWave Casino
Positive experience so far
Positive experience so far. Just hope they and more low stake live dealer tables.
25 February 2026
Unprompted review
Reply from LuckyWave
Dear Jack A,
Thank you so much for your kind feedback! We’re thrilled to know you had such a positive experience with us. If you have any further suggestions or requests, please don’t hesitate to contact us.
With respect,
LuckyWave Casino
Keep up the good service
Probably they had some bad things but I didn't noticed it yet.
13 February 2026
Unprompted review
Reply from LuckyWave
Dear Joseph Joe,
Thank you so much for your kind feedback! We’re thrilled to know you had such a positive experience with us. If you have any further suggestions or requests, please don’t hesitate to contact us.
With respect,
LuckyWave Casino
Still waiting for the casino to reply…
Still waiting for the casino to reply to my emails I have sent. They have replied on here but not to me via email to solve the issue. I will change my review once my matter is resolved. So please get Eva or a member of the team to email me back.
20 February 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that the communication regarding your issue has not yet met your expectations. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure environment for everyone. Support inquiries may sometimes require additional review before a detailed response can be provided, and these processes are applied equally to all users. These procedures are designed to protect account information and maintain the integrity of the platform. We understand how important timely communication is and appreciate your patience while the matter is being reviewed.
AVOID! Dodgy scam site...dont use!!!
Do not use! 1st deposit went thru straight away but 2nd is pending..rang my bank and said they have took it and gone thru. I contacted them on live chat and they say I have to wait 7 business days for it to show?!! Still not got it and even if it does i think I will have issues getting it back out looking at other reviews. The live chat bots won't do anything!!
20 February 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback. We are sorry to hear that the situation regarding your deposit has caused concern and frustration. We care about our users, and all requests go through a series of checks to prevent problems and ensure a secure environment, including reviews of transaction processing between payment providers and the platform. Processing times may vary depending on internal procedures and external payment systems applied equally to all users to maintain security and platform integrity. Our support team continuously monitors such situations to ensure that deposit and transaction processes are handled according to established security standards.
Absolutely appalled at how I've been…
JAbsolutely appalled at how I've been treated after the amount I have deposited. When I asked to close my account because I have a gambling problem, the reply I got from my so called 'vip manager' I was offered a bonus to stay with them. When I questioned this and asked for their licence details and what gambling authority they were under I was totally ignored. I have been emailing them constantly for 5 days and not one response have I received. I have went onto live chat to ask for someone to contact me to be told someone will be in touch. Absolute scan of a site, please be warned.
**I will continue leaving this review until they actually do something. I have found out that they are licensed in Costa rica which means they don't need a license and there is no central governing body to handle complaints. Don't waite your time or money**
2 February 2026
Unprompted review
Reply from LuckyWave
Thank you for sharing your feedback and outlining your concerns. We are sorry to hear that your request to close your account and your questions regarding licensing information have caused frustration. We care about our users, and all account-related actions go through a series of checks to prevent problems and ensure a secure environment. These procedures are applied equally to all users and are intended to protect accounts, transactions, and platform integrity in accordance with established policies. Our support team operates strictly within these processes to ensure responsible and consistent handling of all requests, including those related to account management and compliance matters.
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