Lufthansa Reviews 

Well what can I say . Another flight delayed by almost 1 hour . I have just heard on the tannoy at Munich airport that Lufthansa will not be providing customers with hotels and that they have to find 3 star accommodation themselves and submit charges to Customer Services . this an outrage for all these poor people . Lufthansa is a national disgrace to what is an amazing country . How can you treat customers in such a disgusting way . You are utterly useless

1 cancellation and one delay, one of the times chaos in the airport. Then refused to compensate my costs because of missing date on the receipt. A lot of promises and sweet words, but actions show that they do not give a ….

Do Not Fly with this airlines if you don’t want to lost your luggage. I flew from UK to Miami and found I missing one suitcases claimed and created a report, call and email their customer services but they’re very rude and useless. Until now for almost 5 months no information and no compensation about my luggage. This company is worse

Delays of 60+ minutes became the new normal. The name Lufthansa does not mean anything anymore.

La façon dont cet ex compagnie nationale traite ses passagers est honteuse. Je pensais ne pas avoir eu de chance et je m’aperçois que beaucoup de monde pense la même chose.
Je suis allé 3 fois en Pologne au départ de CDG pour des raisons professionnelles.
Le trajet nécessite deux vols à l’aller et deux vols au retour avec escales à Münich à l’aller et Francfort au retour.
Même de CDG les vols sont retardés. Cette semaine encore 45 mn au départ (pour être dans le bain) et ça s’est déjà produit sur mes deux voyges précédents.
Au retour, c’est épique : les vols au départ de Wroclaw ont toujours des problèmes (problèmes de slots, problèmes de pilote etc…).
Qui dit changement dit correspondance et qui dit correspondance dit … risque.
Là, j’ai manqué mon vol à Francfort pour CDG et au dû attendre 2h00 de plus pour arriver finalement au milieu de la nuit à Paris.
Pas un mot d’explication, pas d’excuses rien du tout.
Lors de mon second voyage il y a un an, j’ai du changer d’avion après un petit tour gratuit de 5-6 mn sur la piste de Francfort avant de décoller parce que le pilote venait de voir s’allumer un «voyant rouge ». Nous sommes revenus, sommes redescendus et avons attendus un avion de remplacement. Comme notre pilote avait dépassé son temps de travail de la journée, nous avons donc attendu un pilote de remplacement.
Enfin, une fois arrivés à CDG, l’avion s’est (nous a-t-on dit) arrêté 3 mètre trop loin de la passerelles et nous avons dû tous débarquer par l’arrière avant de rentrer à pied dans le terminal de Roissy.
Un sketch…
Je me demande si je ne ferais pas mieux d’aller à beauvais prendre Ryanair c’est tout dire…
Lufthansa : Grosse blague !

The way this former national company treats its passengers is shameful. I thought I was unlucky and I realize that a lot of people think the same thing.
I went to Poland 3 times from CDG for business.
The journey requires two outward flights and two return flights with stopovers in Munich on the way and Frankfurt on the return.
Even from CDG the flights are late. This week another 45 minutes at the start (to be in the bath) and this has already happened on my two previous trips.
On the way back, it's epic: flights departing from Wroclaw always have a huge delay (slot problems, pilot problems, etc.).
Who says change says correspondence and who says correspondence says… risk.
There, I missed my flight to Frankfurt for CDG and had to wait 2 hours more to finally arrive in the middle of the night in Paris.
Not a word of explanation, no apology, nothing at all.
During my second trip a year ago, I had to change planes after a free 5-6 minute ride on the Frankfurt runway before taking off because the pilot had just seen a “light” come on. red ". We came back, went back down and waited for a replacement plane. As our pilot had exceeded his working hours for the day, we waited for a replacement pilot.
Finally, once we arrived at CDG, the plane (we were told) stopped 3 meters too far from the gangways and we all had to disembark from the back before returning on foot to the terminal. Roissy.
A sketch…
I wonder if I wouldn’t be better off going to Beauvais to take Ryanair, that says it all…
Lufthansa: Big joke!

For the last weeks and month LH tries to challenge Deutsche Bahn in terms of being way off to be punctual, communication is non existent,
Flights getting cancelled on short notice, no one takes responsibility…..
The senator lounge is jam packed ( I do not believe for one second that all this people flew 100.000 miles the previous year)
It is atrocious

Wish I could give them 0. They are the absolute worst. Don’t believe any of the positive reviews. A company is only as good as how they handle difficult situations and this company is AWFUL. Worst customer service and quite frankly saying they have any customer service is more than a stretch. They are rude, dismissive and out right lie to you to get rid of you. Don’t fly with them. Pay more money and fly with someone else. They are worse than spirit and that is a low bar to crawl under.

Do not fly with them unless you want to waste money

I already complained to them, no resolution given , just waiting for some time before I can go to ombudsman

My flight from Munich to Birmingham LH2510 Department after 1 hour.
Bear in mind I live in the UK and my partner in Germany , so It was already a very stressful time for me.
On the flight there was no spaces for my trolley, I was sitting at seat 9 and had to leave my luggage at the back of the plane.

When arrived in Birmingham, I was already late because of the delayed departure , plus no cabin crew willed to help me, I had to wait until all passengers un-board the plane , for me to go all the at the back to get my suitcase and go our from the front entrance.

This has caused me stress anxiety and wasted my train tickets worth £75.

I had to get a taxi on the spot worth £45 -£50 pounds, paid all cash.

I am really not happy with this.

I want my money refunded for my train ticket and my taxi and compensation on my Lufthansa ticket.

Sort this swiftly before I go to ombudsman.

Redicouls, poor money grabbing company
First changed flights from Gatwick to Heathrow, with only half hour to spare for connecting flight.
But now apparently can't change my surname on booking as I've gone back to maiden name and changed passport.
Been told have to rebook at cost of just under £800.
My whole holiday to tunisa was £1000 total for 2 of us.
How can they warrant this when clearly states on thier own website we can change name free of charge before tickets are issued 14days prior to holiday or €25 to reprint ticket with new name.

I still have 28days before due fly on 29th July 2024

I've never heard of so much rubbish.

Now we are only getting £400 of our holiday back cause we cannot fly

Company is a joke
Never fly with this company let alone book with love holudays

I just love them, I have flown with them 4 times.
The first time I flew with them was from Miami to Frankfurt, the plane was a 747-8I and it was great, the flight was great. I complimented the plane and i got a free coffe cup and pen. The next flight was right afterwards, the flight was from Frankfurt to Copenhagen, the flight went well and after we landed i got to check out the cockpit. the 3 time was a flight from Madrid to Munich, again the flight went well, everything was good. The 4 flight was from Munich to Copenhagen, again it went perfectly. I love it. And i must say that everyone of these flights was to my knowledge on time. It's my favorite airline.

It is really the worst airline in the world. Especially do not experience any connection flight.

Most tarifs within Europe have no way to re-book if your plans change, not even for a fee. Unless of course you pay a significant amount more (50 GBP+) for this priviledge. How backwards can an airline be? Even RyanAir is a lot more customer friendly.

I recently had an incredibly frustrating experience with Lufthansa Surprise Booking, which I feel compelled to share. My goal was to book a surprise trip for my friend's birthday, aiming for a simple weekend getaway. Unfortunately, the reality was far from what I expected, and I strongly advise against using this service.
Initially, I encountered a technical error while trying to secure a booking for two nights. After resolving this issue on a second attempt, I was shocked to discover that the itinerary provided was completely unsuitable. Our confirmed trip to Basel was bizarrely scheduled from Friday at 6 PM to Saturday at 2:20 PM, offering less than a full day of travel contrary to the two nights I had specified.
This mishap not only ruined the surprise but also our plans, as the trip didn't meet the minimum duration I had requested.
Due to these issues, I have requested a full refund from Lufthansa. The service failed to deliver the promised experience, turning a special occasion into a series of disappointments. I hope my ordeal serves as a cautionary tale for anyone considering this service. Believe me, the only surprise you’ll receive is a negative one.

Wrost Cutomer service..... I would like to remove this company fromt his world. SO SO So Worst and frustrating.
I lost my baggage and still they are not responsible for anything. Please EU and Dubai. Please punish them.

Without exaggeration the worst customer service I have ever encountered at any major company, ever. The word woeful doesn’t come close to capturing how rubbish and unresponsive they are. To add insult to injury, it is impossible to speak to a human being directly. They ask you to fill in forms and send emails which go into a black hole never to be responded to. Absolute garbage.

I would give 0 starts is that would be possible. They lost my luggage and after 4 months of talking to their customer service I am still waiting for compensation. WORST airline ever.

August 2023, we flew with Lufthansa to Namibia, for the holiday of a life time. Lufthansa certainly made sure it was, for all the wrong reasons! We had issues with no in-flight diabetic meals offered; cancelled flights, diverted flights and one of our suitcases did not arrive at Windhoek Airport. It still has not been returned to us, eight months later. After unanswered emails and letters to various Lufthansa addresses, I contacted Schlichtungsstelle fur den offenden personenverkcher. They persuaded Lufthansa to pay us every Euro we claimed for the lost case, its transport to Windhoek and its contents. I can’t fault S.O.P. They were very professional and kept me informed, every step of the way. So, if you are having difficulties with Lufthansa Airlines, I strongly advise you contact S.O.P.

Cancelled flight in Frankfurt with no support
Cancelled flight in Frankfurt without prior notice.
No staff what so ever overnight to explain what happened.
Had to sleep on the chair with my kids.
And refused to issue compensation even though they did to other passengers on the same flight!!!!!!!!!!!!!

My recent travel experience with Lufthansa was nothing short of a nightmare. From start to finish, the journey was riddled with issues that left me deeply dissatisfied and questioning the airline's commitment to customer service and safety.

Firstly, despite selecting specific seats during the booking process and receiving confirmation from MakeMyTrip, I arrived at the airport to find that most of the seats were not assigned. Multiple attempts to rectify this with Lufthansa were futile, leading to additional charges during web check-in for seats I had already paid for.

The troubles continued when our flight was canceled due to a collision with a food truck, causing significant delays and forcing us to accept an inconvenient alternative with transit visa requirements we were unprepared for. The lack of communication and assistance from Lufthansa staff during this time was appalling, leaving passengers stranded and confused.

Upon our return flight, a rough landing resulted in an interior panel breaking loose and injuring me. Despite notifying cabin crew immediately, their initial response was dismissive, and it was only after insistence that the matter was taken seriously.

Adding insult to injury, at Frankfurt airport, we were rudely confronted by a Lufthansa crew member and asked to vacate a waiting area, mistaking us for passengers of a different flight.

Overall, Lufthansa's disregard for customer satisfaction and safety was abundantly clear throughout my journey. I urge potential travelers to exercise caution when considering Lufthansa for their flights, as my experience has left me with serious reservations about ever flying with them again.

So after a 4 month battle these cowboys refund 4 out of the 6 extra payments for seat upgrades that were never provided. Even then I had to arrange a drawback via my credit card. My disabled wife had to spend 9 hours crammed into the worst seats on the aircraft both ways and they do not even have the decency to fully refund what they owe. No wonder they are able to make $billions.