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Lugg On-Demand Movers Reviews 3,436

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,801 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being courteous, professional, and efficient, making the moving process stress-free and easy. Many highlight the excellent service, noting that the team handles unexpected issues promptly and with good humor, turning potentially stressful situations into smooth experiences. The delivery service is frequently commended for its speed, care with items, and clear communication, with real-time updates keeping customers informed throughout the process. The user experience is often described as straightforward and easy to use, allowing for quick scheduling and efficient handling of tasks. However, some people mentioned issues with pricing transparency, stating they did not receive a breakdown of costs until after the service. A few other people also felt that the company failed to meet scheduled obligations, with one instance of movers arriving with the wrong sized truck and no tools, and another where the company could not schedule a pickup and did not offer an apology or fee reduction.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as professional, friendly, and efficient.... See more

Service

Customers consistently note positive experiences with service, praising the efficiency, professionalism, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the ease of scheduling, even for... See more

User experience

Reviewers consistently express satisfaction with the user experience, often describing it as easy, quick, and... See more

Price

Users describe ambiguous interactions with price, with many reviewers finding the pricing to be reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

-Same day deliver after Purchase at Marshalls. -App is easy to use and provides good tracking information letting you know when your item is picked and when being delivered. -Delivery guys were cour... See more

Company replied

Rated 5 out of 5 stars

We needed to move a large, heavy cabinet from one floor down to another. Being able to select "labor only" for two persons was straightforward, unlike another popular task-hire service. This was a sho... See more

Company replied

Rated 5 out of 5 stars

I’ll admit it: I wasn’t the easiest customer. I gave the wrong pickup time. I forgot to mention the ottoman. Then, at the last minute, I decided I wanted my old sofa moved to the garage. Eve... See more

Company replied

Rated 5 out of 5 stars

I could not be happier with the luggers who helped unload a moving truck full of furniture and boxed household items from our cross country move. Willie and Kurt arrived right on time and were so frie... See more

Company replied


Company details

  1. Removals company
  2. Delivery Service
  3. Home Furniture Shop
  4. Removals Service
  5. Storage facility
  6. Transportation service

About Lugg On-Demand Movers

Written by the company

Get a Truck and Movers on Your Schedule!

For over 10 years, we’ve been the go-to on-demand moving and furniture delivery service, completing over 1 million 5-star moves.

Fast, Reliable On-Demand Moving & Delivery

Whether you’re moving to a new apartment, clearing out your storage unit, buying a dresser on Facebook Marketplace, or just need help getting your new sofa home from the store, Lugg is just a tap away. Our professional movers arrive at your door in 30 minutes or less.

Why Choose Lugg?

  • Same-day & flexible scheduling – choose your time, 7 days a week
  • Track your movers in real-time - just like Uber, track your stuff from pickup to drop off.
  • Trucks for every move – from pickups to box trucks
  • Fully insured for peace of mind
  • Official delivery partner for Living Spaces, HomeGoods, Crate & Barrel, and more

Moving & Delivery Services

Lugg covers everything from home and office moves to furniture delivery, junk removal, and more:

  • Apartment, home and residential moves
  • Storage, college, and office moves
  • Facebook Marketplace & Craigslist delivery
  • Store and furniture delivery
  • Appliance delivery
  • Donation pickups
  • Junk removal
  • Labor-only services

Book Your Move with Lugg Today!

Lugg is designed to make your moving experience smooth, fast, and hassle-free. Visit lugg.com/estimate or download the Lugg app to get an estimate and schedule your move today!


Contact info

Promotion box for Lugg On-Demand Movers

Get a truck and movers

On your schedule. Arriving in as little as 30 minutes.

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

On time

On time, quick and capable

22 May 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Thanks for sharing your experience! On time, quick, and capable is exactly what our Lugg movers aim for. We'd love to help again anytime.

Rated 5 out of 5 stars

Great app

Great app! Simple booking experience. Fast, easy, efficient.

27 May 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Nina! So happy to hear the Lugg app made booking simple, fast, and efficient for you. Thanks for choosing Lugg, and we look forward to helping with your next move!

Rated 5 out of 5 stars

Super easy to schedule with app.

Super easy to schedule with app.

22 May 2026
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Reply from Lugg On-Demand Movers

Easy scheduling is what the Lugg app is built for, so this is great to hear! Thanks for choosing Lugg. We're here anytime you need us.

Rated 5 out of 5 stars

Fantastic movers!

I could not be happier with the luggers who helped unload a moving truck full of furniture and boxed household items from our cross country move. Willie and Kurt arrived right on time and were so friendly and efficient. They were careful with large items and made sure nothing was damaged or scuffed. The whole truck was unloaded in about 2 hours. Happy customer and I will be using Lugg in the future!

27 May 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Susan! So glad Lugg movers Willie and Kurt unloaded your cross-country haul carefully and efficiently. We really appreciate the kind words and look forward to Lugging for you again soon!

Rated 5 out of 5 stars

The men that moved my furniture were…

The men that moved my furniture were polite and worked quickly and efficiently

20 May 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Polite, quick, and efficient is exactly what we love to hear about our Lugg movers! Thanks so much for sharing, and we'd love to help with your next move.

Rated 5 out of 5 stars

Extremely professional and courteous…

Extremely professional and courteous luggers. The whole experience was easy to schedule via the app and the luggers were timely and efficient. 10/10 experience! Will definitely use again!

27 May 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

10/10 experience is exactly what we love to hear! Easy scheduling through Lugg paired with professional and timely Lugg movers makes for a great move. We look forward to Lugging for you again soon!

Rated 5 out of 5 stars
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Happy to hear our Lugg movers did a great job for you! Thanks for choosing Lugg, and we look forward to helping with your next move.

Rated 5 out of 5 stars

Guys were great

Guys were great. Very helpful and respectful

27 May 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Helpful and respectful is exactly what our Lugg movers strive for. Thanks so much for sharing, and we hope to help you out again in the future.

Rated 5 out of 5 stars

Both movers were professional

Both movers were professional, respectful and friendly. They protected the objects that needed extra care. Very efficient at their job. Reasonable price and available within one hour. Awesome guys!

27 May 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

So glad our Lugg movers were professional and careful with your items. Fair pricing and quick availability are core to what Lugg offers, and we're thrilled it all came together. We'd love to help again anytime!

Rated 5 out of 5 stars
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Kind and friendly is what our Lugg movers are all about! Thanks for choosing Lugg, and we look forward to helping with your next Lugg!

Rated 5 out of 5 stars

Movers worked fast and were very…

Movers worked fast and were very capable. They carefully wrapped my furniture to make sure it was protected. They carried heavy items up 3 flights of stairs with no fuss.

22 May 2026
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Reply from Lugg On-Demand Movers

Three flights of stairs and not a fuss in sight, that's our Lugg movers! So glad they wrapped your furniture carefully and got it done quickly. We're here anytime you need us.

Rated 5 out of 5 stars

David and Carlovesson are excellent

David and Carlovesson are excellent. Professional, kind and knowledgeable.

27 May 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

So happy to hear Lugg movers David and Carlovesson were professional and knowledgeable. We really appreciate you sharing this, and we hope to help you out again soon!

Rated 5 out of 5 stars

You made it easy!

The guys were kind, patient, efficient. And I didn't have to lift anything. So grateful!

22 May 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Love hearing that our Lugg movers were kind, patient, and efficient, and that you didn't have to lift a finger! That's exactly what Lugg is here for. We'd love to help again anytime.

Rated 5 out of 5 stars

Dwayne & Kevin were on time

Dwayne & Kevin were on time, professional, friendly and made our move carefully. We highly recommend them. Colleen Waddle

27 May 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Colleen! So glad Lugg movers Dwayne and Kevin were on time, friendly, and careful with your move. Thanks for the recommendation, and we look forward to Lugging for you again soon!

Rated 5 out of 5 stars
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Thanks, Debra! So happy you had an excellent experience with Lugg. We hope to help you out again in the future.

Rated 5 out of 5 stars

Great

Great. Good Job

15 May 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

So glad to hear you had a great experience! Thanks for taking the time to share your feedback, and we look forward to helping with your next move!

Rated 5 out of 5 stars

On time, efficient, friendly

On time, careful, efficient, friendly.

23 May 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Julia! Awesome to hear your Lugg movers were on time, careful, and friendly. Thanks for the kind words, and we'd love to help again anytime.

Rated 5 out of 5 stars

Love this service

Love this service. It was easy to book, great communication, prompt movers who worked quickly and carefully. Honestly....10 stars.

26 May 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Thanks, Susan! It's great to hear that booking with Lugg was easy and that your Lugg movers worked quickly and carefully. 10 stars right back at you, and we look forward to Lugging for you again soon!

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