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Lugg On-Demand Movers Reviews 3,435

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,801 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being courteous, professional, and efficient, making the moving process stress-free and easy. Many highlight the excellent service, noting that the team handles unexpected issues promptly and with good humor, turning potentially stressful situations into smooth experiences. The delivery service is frequently commended for its speed, care with items, and clear communication, with real-time updates keeping customers informed throughout the process. The user experience is often described as straightforward and easy to use, allowing for quick scheduling and efficient handling of tasks. However, some people mentioned issues with pricing transparency, stating they did not receive a breakdown of costs until after the service. A few other people also felt that the company failed to meet scheduled obligations, with one instance of movers arriving with the wrong sized truck and no tools, and another where the company could not schedule a pickup and did not offer an apology or fee reduction.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as professional, friendly, and efficient.... See more

Service

Customers consistently note positive experiences with service, praising the efficiency, professionalism, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the ease of scheduling, even for... See more

User experience

Reviewers consistently express satisfaction with the user experience, often describing it as easy, quick, and... See more

Price

Users describe ambiguous interactions with price, with many reviewers finding the pricing to be reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

-Same day deliver after Purchase at Marshalls. -App is easy to use and provides good tracking information letting you know when your item is picked and when being delivered. -Delivery guys were cour... See more

Company replied

Rated 5 out of 5 stars

We needed to move a large, heavy cabinet from one floor down to another. Being able to select "labor only" for two persons was straightforward, unlike another popular task-hire service. This was a sho... See more

Company replied

Rated 5 out of 5 stars

I’ll admit it: I wasn’t the easiest customer. I gave the wrong pickup time. I forgot to mention the ottoman. Then, at the last minute, I decided I wanted my old sofa moved to the garage. Eve... See more

Company replied

Rated 5 out of 5 stars

I could not be happier with the luggers who helped unload a moving truck full of furniture and boxed household items from our cross country move. Willie and Kurt arrived right on time and were so frie... See more

Company replied


Company details

  1. Removals company
  2. Delivery Service
  3. Home Furniture Shop
  4. Removals Service
  5. Storage facility
  6. Transportation service

About Lugg On-Demand Movers

Written by the company

Get a Truck and Movers on Your Schedule!

For over 10 years, we’ve been the go-to on-demand moving and furniture delivery service, completing over 1 million 5-star moves.

Fast, Reliable On-Demand Moving & Delivery

Whether you’re moving to a new apartment, clearing out your storage unit, buying a dresser on Facebook Marketplace, or just need help getting your new sofa home from the store, Lugg is just a tap away. Our professional movers arrive at your door in 30 minutes or less.

Why Choose Lugg?

  • Same-day & flexible scheduling – choose your time, 7 days a week
  • Track your movers in real-time - just like Uber, track your stuff from pickup to drop off.
  • Trucks for every move – from pickups to box trucks
  • Fully insured for peace of mind
  • Official delivery partner for Living Spaces, HomeGoods, Crate & Barrel, and more

Moving & Delivery Services

Lugg covers everything from home and office moves to furniture delivery, junk removal, and more:

  • Apartment, home and residential moves
  • Storage, college, and office moves
  • Facebook Marketplace & Craigslist delivery
  • Store and furniture delivery
  • Appliance delivery
  • Donation pickups
  • Junk removal
  • Labor-only services

Book Your Move with Lugg Today!

Lugg is designed to make your moving experience smooth, fast, and hassle-free. Visit lugg.com/estimate or download the Lugg app to get an estimate and schedule your move today!


Contact info

Promotion box for Lugg On-Demand Movers

Get a truck and movers

On your schedule. Arriving in as little as 30 minutes.

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great stuff

Great stuff. Well done, safe and timely.

11 May 2026
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Reply from Lugg On-Demand Movers

Safe and right on time is exactly what we like to hear! Thanks for the great review. We'd love to help again anytime.

Rated 5 out of 5 stars

They kept updating the process from…

They kept updating the process from going to the store, being there and on the way to my house. The two men who delivered the furniture were very cautious and moved the consol exactly where we wanted it and even helped put on the pocket doors. Great service.

29 May 2026
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Reply from Lugg On-Demand Movers

What a thoughtful crew! So glad the Lugg movers kept you updated throughout, placed your console just right, and even helped with the pocket doors. We look forward to helping with your next move.

Rated 1 out of 5 stars

Bad business-highway robbery.beware of…

Bad business-highway robbery.beware of scam pricing (you don’t know the cost until AFTER). I have all the screenshots of correspondence with customer service.

Imagine having NO clue how much the cost is ?! Dead serious. No breakdown NOTHING (until AFTER). Beware

It’s the principle-it’s just BAD business.

20 May 2026
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Reply from Lugg On-Demand Movers

Hi, we're sorry to hear pricing felt unclear; that's not the experience we want for anyone. Estimates are shown on the vehicle selection screen, confirmed before checkout, and included in your booking confirmation email, with a breakdown of the per-minute labor rate.

We'd love to look into this further for you. Please reach out to us at support@lugg.com and our team will be happy to help.

Rated 5 out of 5 stars

Great service and affordable

Great service and affordable! So happy I found it

29 May 2026
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Reply from Lugg On-Demand Movers

Thanks for the kind words! We work hard to keep Lugg affordable and reliable, so it means a lot to hear you had a great experience. We look forward to helping with your next move!

Rated 5 out of 5 stars

helped with a last minute move

last minute need to move a washer/dryer. showed up in less than an hour. great work!

22 May 2026
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Reply from Lugg On-Demand Movers

Hi Krissy! Thrilled the Lugg movers came through on such short notice for your washer/dryer move. Appreciate the kind words, and we're here anytime you need us!

Rated 5 out of 5 stars

On time

On time, professional, friendly, expert care

27 May 2026
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Reply from Lugg On-Demand Movers

Wonderful to hear your move in Granite Bay was on time and handled with expert care. Thanks for trusting the Lugg movers, and we'd love to help again anytime!

Rated 5 out of 5 stars

Great movers

Great movers, speedy, went above and beyond — great experience!

23 May 2026
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Reply from Lugg On-Demand Movers

Love hearing that the Lugg movers were speedy and went above and beyond! Thanks so much for sharing, and we look forward to helping you out again.

Rated 5 out of 5 stars

The team did an excellent job with my…

The team did an excellent job with my move. We had a large amount of belongings, and they were surprisingly efficient at fitting everything into the van. The movers were polite, professional, and maintained clear communication throughout the process. I was quite anxious about the move beforehand, but they made it a great experience.

23 May 2026
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Reply from Lugg On-Demand Movers

So glad the Lugg movers made what could have been a stressful move feel easy. Their efficiency and professionalism are exactly what we aim for. Thanks for choosing Lugg!

Rated 5 out of 5 stars

Overall, a very good experience with this company

The guys were punctual, friendly and efficient! Easy to schedule this pick up online.

28 May 2026
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Reply from Lugg On-Demand Movers

Hi Diana! Happy to hear scheduling with Lugg was easy and the Lugg movers were punctual and efficient. Thanks so much for the kind words, and we look forward to helping again!

Rated 5 out of 5 stars

They were on time

They were on time, helpful, polite, quick, and friendly. They went above and beyond.

23 May 2026
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Reply from Lugg On-Demand Movers

We love hearing that the Lugg movers were quick, polite, and went above and beyond. Thank you for choosing Lugg, and we hope to help you out again soon!

Rated 3 out of 5 stars

I scheduled the appointment a day ahead…

I scheduled the appointment a day ahead of time. Lugg wasn’t able to schedule a person to pick up my item during the scheduled period and didn’t even tell me it had failed until the time slot was almost expired. At that time, lugg couldn’t tell me when a person would be able to come and lugg didn’t offer any fee reduction or other form of apology for failing to meet its obligations. It was only when I contacted lugg and requested attention that service was scheduled and a $10 discount offered. That’s not good customer service.

27 May 2026
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Reply from Lugg On-Demand Movers

Hi there, thank you for your review! We are sorry to hear that we were late to your Lugg, and that you did not find our customer service satisfactory. Please feel free to follow up with us at support@lugg.com, and we will be happy to address any of your concerns.

Rated 5 out of 5 stars

Angel and Mauro were on time

Angel and Mauro were on time, courteous, competent , friendly, and very considerate and accommodating.
Thank you so much!

28 May 2026
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Reply from Lugg On-Demand Movers

Thrilled to hear Lugg movers Angel and Mauro were courteous, competent, and accommodating. We'll pass along the kind words. Thanks for choosing Lugg!

Rated 5 out of 5 stars

Great guys

Great guys! They were on time, worked quickly, and efficiently

20 May 2026
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Reply from Lugg On-Demand Movers

Awesome to hear the Lugg movers worked quickly and efficiently! Thanks so much for the kind words and for choosing Lugg.

Rated 5 out of 5 stars

Great service

Great service, on time, very helpful.

28 May 2026
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Reply from Lugg On-Demand Movers

Really appreciate the kind words! Glad the Lugg movers were on time and helpful. We're here anytime you need us!

Rated 5 out of 5 stars

very easy to book

very easy to book, good crew, on time.

23 May 2026
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Reply from Lugg On-Demand Movers

Happy to hear that booking with Lugg was a breeze and the crew came through on time. Thanks for sharing your experience, and we look forward to your next Lugg!

Rated 5 out of 5 stars

Great service

They were very conscientious about getting the desk out of the house without banging or scratching the walls, floor or door, even though it was extremely heavy.

28 May 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Phillip! Love hearing that the Lugg movers were so careful getting that heavy desk out without a scratch. Thanks for trusting us with the job, and we'd love to help again anytime!

Rated 5 out of 5 stars

Michael and Kay were great!!

Michael and Kay were great! They worked hard, took direction well, and were willing to do what ever we needed. The website made scheduling very easy and they kept us updated with time tables via email and text. I highly recommend Lugg for all your hauling and moving needs.

28 May 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Wonderful to hear Lugg movers Michael and Kay worked hard and took direction well, and that scheduling and updates from Lugg kept things smooth. Thank you for the recommendation, and we look forward to Lugging for you again!

Rated 5 out of 5 stars

Efficient fast and friendly

Efficient fast and friendly. Thank you!

28 May 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Thanks so much! Glad the Lugg movers were fast and friendly. We're here anytime you need us!

Rated 5 out of 5 stars

Great job

Great job. Very professional and got the job done great.

14 May 2026
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Reply from Lugg On-Demand Movers

Really appreciate the kind words! So glad our Lugg movers got the job done professionally for you. We hope to help you out again in the future.

Rated 5 out of 5 stars

On time

On time, quick and capable

22 May 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Thanks for sharing your experience! On time, quick, and capable is exactly what our Lugg movers aim for. We'd love to help again anytime.

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