-Same day deliver after Purchase at Marshalls. -App is easy to use and provides good tracking information letting you know when your item is picked and when being delivered. -Delivery guys were cour... See more
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For over 10 years, we’ve been the go-to on-demand moving and furniture delivery service, completing over 1 million 5-star moves.
Whether you’re moving to a new apartment, clearing out your storage unit, buying a dresser on Facebook Marketplace, or just need help getting your new sofa home from the store, Lugg is just a tap away. Our professional movers arrive at your door in 30 minutes or less.
Lugg covers everything from home and office moves to furniture delivery, junk removal, and more:
Lugg is designed to make your moving experience smooth, fast, and hassle-free. Visit lugg.com/estimate or download the Lugg app to get an estimate and schedule your move today!
United States

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Reply from Lugg On-Demand Movers
Amazingly quick and easy to book help when you need it! We had a large piece of furniture with some tricky angles and three sets of stairs that had to be moved in less than 24 hours.
The two guys that came to help us were really awesome! They were prompt, polite and had great ideas on how to overcome the challenges. They got the piece moved for us and loaded into a truck in a very reasonable amount of time considering all the work that needed to be done. So glad that we used Lugg to get this job done.

Reply from Lugg On-Demand Movers
Jarvier and Robert did a great job. They were organized, courteous and professional. They have good customer service skills.

Reply from Lugg On-Demand Movers
Awesome service. Super quick, professional and careful handling of furniture and other items! Highly recommend.

Reply from Lugg On-Demand Movers
We had trouble with our order and the customer service was great! Found us another group of movers to help...all in the same day! I will use Lugg again!

Reply from Lugg On-Demand Movers
Excellent service! I was very impressed with their prompt arrival, excellent communication and execution! Top notch! Will use again!

Reply from Lugg On-Demand Movers

Reply from Lugg On-Demand Movers

Reply from Lugg On-Demand Movers
Furniture was not wrapped and our table top is completely ruined. Scratched and gouged. The table was $1895. They took 24 minutes from arrival to finish loading and reported 43 minutes. They took 7 minutes total to arrive, unload and use our bathroom, but reported 25 labor minutes. Completely dishonest. They are over reporting their time loading and unloading to overcharge me. Lugg reports they are supposed to wrap furniture not just have it thrown in the back of a pickup. This is the second time I tried Lugg. The first time no one even showed up during our moving window and it ultimately got canceled because noone could fulfill it. I gave it a second chance and this is what we get completely ruined furniture and overcharging inaccurate labor time.

Reply from Lugg On-Demand Movers

Reply from Lugg On-Demand Movers
Great team of guys, professional very knowledgeable loaded truck with efficient manner, delivered to storage without any issues or damage to items

Reply from Lugg On-Demand Movers
The guys were very professional and courteous. Thanks so much.

Reply from Lugg On-Demand Movers
Staff arrived early, worked carefully and efficiently to haul a 150lb Turkish
rug up several flights of stairs. Would rebook for future needs.

Reply from Lugg On-Demand Movers
The guys did a great job, they were so polite, and when we ran into a problem they worked to find a solution. They were very knowledgeable and kept working to figure out a way to solve the problem. In the end the piece of furniture did not fit, but they tried everything! Thank you!

Reply from Lugg On-Demand Movers
Quick and very helpful going up and down lots of stairs.

Reply from Lugg On-Demand Movers
Great folks with great customer service but unfortunately, they ran nearly 50 minutes late and the person at the pick up put the merchandise outside her house risking a valuable loss.

Reply from Lugg On-Demand Movers

Reply from Lugg On-Demand Movers
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