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Lugg On-Demand Movers Reviews 3,435

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,801 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being courteous, professional, and efficient, making the moving process stress-free and easy. Many highlight the excellent service, noting that the team handles unexpected issues promptly and with good humor, turning potentially stressful situations into smooth experiences. The delivery service is frequently commended for its speed, care with items, and clear communication, with real-time updates keeping customers informed throughout the process. The user experience is often described as straightforward and easy to use, allowing for quick scheduling and efficient handling of tasks. However, some people mentioned issues with pricing transparency, stating they did not receive a breakdown of costs until after the service. A few other people also felt that the company failed to meet scheduled obligations, with one instance of movers arriving with the wrong sized truck and no tools, and another where the company could not schedule a pickup and did not offer an apology or fee reduction.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as professional, friendly, and efficient.... See more

Service

Customers consistently note positive experiences with service, praising the efficiency, professionalism, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the ease of scheduling, even for... See more

User experience

Reviewers consistently express satisfaction with the user experience, often describing it as easy, quick, and... See more

Price

Users describe ambiguous interactions with price, with many reviewers finding the pricing to be reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

-Same day deliver after Purchase at Marshalls. -App is easy to use and provides good tracking information letting you know when your item is picked and when being delivered. -Delivery guys were cour... See more

Company replied

Rated 5 out of 5 stars

We needed to move a large, heavy cabinet from one floor down to another. Being able to select "labor only" for two persons was straightforward, unlike another popular task-hire service. This was a sho... See more

Company replied

Rated 5 out of 5 stars

I’ll admit it: I wasn’t the easiest customer. I gave the wrong pickup time. I forgot to mention the ottoman. Then, at the last minute, I decided I wanted my old sofa moved to the garage. Eve... See more

Company replied

Rated 5 out of 5 stars

I could not be happier with the luggers who helped unload a moving truck full of furniture and boxed household items from our cross country move. Willie and Kurt arrived right on time and were so frie... See more

Company replied


Company details

  1. Removals company
  2. Delivery Service
  3. Home Furniture Shop
  4. Removals Service
  5. Storage facility
  6. Transportation service

About Lugg On-Demand Movers

Written by the company

Get a Truck and Movers on Your Schedule!

For over 10 years, we’ve been the go-to on-demand moving and furniture delivery service, completing over 1 million 5-star moves.

Fast, Reliable On-Demand Moving & Delivery

Whether you’re moving to a new apartment, clearing out your storage unit, buying a dresser on Facebook Marketplace, or just need help getting your new sofa home from the store, Lugg is just a tap away. Our professional movers arrive at your door in 30 minutes or less.

Why Choose Lugg?

  • Same-day & flexible scheduling – choose your time, 7 days a week
  • Track your movers in real-time - just like Uber, track your stuff from pickup to drop off.
  • Trucks for every move – from pickups to box trucks
  • Fully insured for peace of mind
  • Official delivery partner for Living Spaces, HomeGoods, Crate & Barrel, and more

Moving & Delivery Services

Lugg covers everything from home and office moves to furniture delivery, junk removal, and more:

  • Apartment, home and residential moves
  • Storage, college, and office moves
  • Facebook Marketplace & Craigslist delivery
  • Store and furniture delivery
  • Appliance delivery
  • Donation pickups
  • Junk removal
  • Labor-only services

Book Your Move with Lugg Today!

Lugg is designed to make your moving experience smooth, fast, and hassle-free. Visit lugg.com/estimate or download the Lugg app to get an estimate and schedule your move today!


Contact info

Promotion box for Lugg On-Demand Movers

Get a truck and movers

On your schedule. Arriving in as little as 30 minutes.

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good communication

Good communication, on time, professional. Would def use again.

8 June 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Great to hear the communication was on point and your Lugg movers showed up on time and professional. Thanks for choosing Lugg, we hope to help you again soon!

Rated 5 out of 5 stars

Amazingly quick and easy to book help…

Amazingly quick and easy to book help when you need it! We had a large piece of furniture with some tricky angles and three sets of stairs that had to be moved in less than 24 hours.

The two guys that came to help us were really awesome! They were prompt, polite and had great ideas on how to overcome the challenges. They got the piece moved for us and loaded into a truck in a very reasonable amount of time considering all the work that needed to be done. So glad that we used Lugg to get this job done.

7 June 2026
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Reply from Lugg On-Demand Movers

Hi Angela! So glad Lugg made it quick and easy to book help on short notice, and that your Lugg movers were prompt, polite, and clever about those tricky angles and stairs. Thanks for trusting us with the job, we'd love to help again anytime!

Rated 5 out of 5 stars

Robert and Jarvier excellent team work.

Jarvier and Robert did a great job. They were organized, courteous and professional. They have good customer service skills.

8 June 2026
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Reply from Lugg On-Demand Movers

Hi Debora! It's wonderful to hear Lugg movers Robert and Jarvier did such an organized, courteous, and professional job. We look forward to helping with your next move!

Rated 5 out of 5 stars

Awesome service

Awesome service. Super quick, professional and careful handling of furniture and other items! Highly recommend.

16 June 2025
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Reply from Lugg On-Demand Movers

Thanks, Kara! So glad your Lugg movers were quick, professional, and careful with your furniture. We appreciate the recommendation and hope to help again soon!

Rated 5 out of 5 stars

We had trouble with our order and the…

We had trouble with our order and the customer service was great! Found us another group of movers to help...all in the same day! I will use Lugg again!

3 June 2026
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Reply from Lugg On-Demand Movers

Hi Elizabeth! So glad our team jumped in to sort out your order and got another group of Lugg movers to you the same day. Thanks for sticking with Lugg, we look forward to helping you again!

Rated 5 out of 5 stars

responsive

responsive; ease of scheduling; economical

8 June 2026
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Reply from Lugg On-Demand Movers

Hi Gianfranco! We're so glad you found Lugg responsive, easy to schedule, and a great value. Thanks for choosing Lugg, we're here anytime you need us!

Rated 5 out of 5 stars

Excellent service

Excellent service! I was very impressed with their prompt arrival, excellent communication and execution! Top notch! Will use again!

8 June 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Lauren! Thrilled to hear it was top notch, from the prompt arrival and execution by your Lugg movers to the great communication along the way. We'd love to help with your next move!

Rated 5 out of 5 stars

Amazing service and crew

Amazing service and crew. So fast and efficient.

8 June 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

So glad to hear your Lugg movers were fast and efficient! Thanks for the kind words, we look forward to helping you again.

Rated 5 out of 5 stars

Very professional and careful

Very professional and careful. Highly recommend

3 June 2026
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Reply from Lugg On-Demand Movers

Thanks, Perry! We're glad your Lugg movers were professional and careful with your belongings. We appreciate the recommendation and hope to Lugg for you again soon!

Rated 1 out of 5 stars

Furniture was not wrapped and our table…

Furniture was not wrapped and our table top is completely ruined. Scratched and gouged. The table was $1895. They took 24 minutes from arrival to finish loading and reported 43 minutes. They took 7 minutes total to arrive, unload and use our bathroom, but reported 25 labor minutes. Completely dishonest. They are over reporting their time loading and unloading to overcharge me. Lugg reports they are supposed to wrap furniture not just have it thrown in the back of a pickup. This is the second time I tried Lugg. The first time no one even showed up during our moving window and it ultimately got canceled because noone could fulfill it. I gave it a second chance and this is what we get completely ruined furniture and overcharging inaccurate labor time.

8 June 2026
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Reply from Lugg On-Demand Movers

Hi Krystal, thank you for your review! We are sorry to hear that your table was damaged during your Lugg and that your labor charge is inaccurate. We see our support team has started a damage claim for you, so please follow up with us there for the next steps. We look forward to making things right!

Rated 5 out of 5 stars

Efficient movers

Efficient movers, took care of the item - was wrapped well!

8 June 2026
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Reply from Lugg On-Demand Movers

So glad your Lugg movers were efficient and took great care wrapping your item! Thanks for sharing, we'd love to help with your next move.

Rated 5 out of 5 stars

Great team of guys

Great team of guys, professional very knowledgeable loaded truck with efficient manner, delivered to storage without any issues or damage to items

8 June 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Joe! So glad your Lugg movers were professional and efficient loading the truck and got everything to storage without a scratch. We'd love to help with your next move!

Rated 5 out of 5 stars

The guys were very professional and…

The guys were very professional and courteous. Thanks so much.

8 June 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

So glad your Lugg movers were professional and courteous! Thanks so much for the kind words, we hope to help you again soon.

Rated 5 out of 5 stars

Staff arrived early

Staff arrived early, worked carefully and efficiently to haul a 150lb Turkish
rug up several flights of stairs. Would rebook for future needs.

8 June 2026
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Reply from Lugg On-Demand Movers

Hauling a 150lb Turkish rug up several flights of stairs is no small feat, so glad your Lugg movers arrived early and handled it carefully and efficiently! We'd be happy to help whenever you rebook.

Rated 5 out of 5 stars

The guys did a great job

The guys did a great job, they were so polite, and when we ran into a problem they worked to find a solution. They were very knowledgeable and kept working to figure out a way to solve the problem. In the end the piece of furniture did not fit, but they tried everything! Thank you!

8 June 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

So glad your Lugg movers were polite and worked so hard to find a solution, even when that piece just wouldn't fit. We appreciate you sharing this and would love to help again anytime!

Rated 5 out of 5 stars

On time

On time, communicative and polite.

7 June 2026
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Reply from Lugg On-Demand Movers

Thanks, Janet! Great to hear your Lugg movers were on time, communicative, and polite. We look forward to helping with your next move!

Rated 5 out of 5 stars

Quick and very helpful going up and…

Quick and very helpful going up and down lots of stairs.

3 June 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

So glad to hear your move went quickly and smoothly, even with all those stairs! Our Lugg movers always aim to make the heavy lifting easy. Thanks for choosing Lugg!

Rated 4 out of 5 stars

Great folks with great customer service…

Great folks with great customer service but unfortunately, they ran nearly 50 minutes late and the person at the pick up put the merchandise outside her house risking a valuable loss.

4 June 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Lori! Thank you for your review! We are glad to hear you had a great experience with your crew and our customer service. With that said, we would like to clarify that you booked for pickup between 9 and 10 AM, and we arrived within that window. For future Luggs, if you need your item picked up by a certain time, please book for the window preceding that time. Feel free to email us at support@lugg.com if you have any questions about this!

Rated 5 out of 5 stars

An easy experience

Showed up on time, friendly and efficient.

6 June 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

We love hearing that your experience was an easy one! On time, friendly, and efficient is exactly what our Lugg movers go for. We look forward to helping with your next move!

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