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Lugg On-Demand Movers Reviews 3,435

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,801 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being courteous, professional, and efficient, making the moving process stress-free and easy. Many highlight the excellent service, noting that the team handles unexpected issues promptly and with good humor, turning potentially stressful situations into smooth experiences. The delivery service is frequently commended for its speed, care with items, and clear communication, with real-time updates keeping customers informed throughout the process. The user experience is often described as straightforward and easy to use, allowing for quick scheduling and efficient handling of tasks. However, some people mentioned issues with pricing transparency, stating they did not receive a breakdown of costs until after the service. A few other people also felt that the company failed to meet scheduled obligations, with one instance of movers arriving with the wrong sized truck and no tools, and another where the company could not schedule a pickup and did not offer an apology or fee reduction.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as professional, friendly, and efficient.... See more

Service

Customers consistently note positive experiences with service, praising the efficiency, professionalism, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the ease of scheduling, even for... See more

User experience

Reviewers consistently express satisfaction with the user experience, often describing it as easy, quick, and... See more

Price

Users describe ambiguous interactions with price, with many reviewers finding the pricing to be reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

-Same day deliver after Purchase at Marshalls. -App is easy to use and provides good tracking information letting you know when your item is picked and when being delivered. -Delivery guys were cour... See more

Company replied

Rated 5 out of 5 stars

We needed to move a large, heavy cabinet from one floor down to another. Being able to select "labor only" for two persons was straightforward, unlike another popular task-hire service. This was a sho... See more

Company replied

Rated 5 out of 5 stars

I’ll admit it: I wasn’t the easiest customer. I gave the wrong pickup time. I forgot to mention the ottoman. Then, at the last minute, I decided I wanted my old sofa moved to the garage. Eve... See more

Company replied

Rated 5 out of 5 stars

I could not be happier with the luggers who helped unload a moving truck full of furniture and boxed household items from our cross country move. Willie and Kurt arrived right on time and were so frie... See more

Company replied


Company details

  1. Removals company
  2. Delivery Service
  3. Home Furniture Shop
  4. Removals Service
  5. Storage facility
  6. Transportation service

About Lugg On-Demand Movers

Written by the company

Get a Truck and Movers on Your Schedule!

For over 10 years, we’ve been the go-to on-demand moving and furniture delivery service, completing over 1 million 5-star moves.

Fast, Reliable On-Demand Moving & Delivery

Whether you’re moving to a new apartment, clearing out your storage unit, buying a dresser on Facebook Marketplace, or just need help getting your new sofa home from the store, Lugg is just a tap away. Our professional movers arrive at your door in 30 minutes or less.

Why Choose Lugg?

  • Same-day & flexible scheduling – choose your time, 7 days a week
  • Track your movers in real-time - just like Uber, track your stuff from pickup to drop off.
  • Trucks for every move – from pickups to box trucks
  • Fully insured for peace of mind
  • Official delivery partner for Living Spaces, HomeGoods, Crate & Barrel, and more

Moving & Delivery Services

Lugg covers everything from home and office moves to furniture delivery, junk removal, and more:

  • Apartment, home and residential moves
  • Storage, college, and office moves
  • Facebook Marketplace & Craigslist delivery
  • Store and furniture delivery
  • Appliance delivery
  • Donation pickups
  • Junk removal
  • Labor-only services

Book Your Move with Lugg Today!

Lugg is designed to make your moving experience smooth, fast, and hassle-free. Visit lugg.com/estimate or download the Lugg app to get an estimate and schedule your move today!


Contact info

Promotion box for Lugg On-Demand Movers

Get a truck and movers

On your schedule. Arriving in as little as 30 minutes.

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great company!

I am very happy to have found out about Lugg.com! I simply needed a sofa moved from my house out to my ADU, and this company provided the manpower (2 "luggers") that I needed. After making a reservation (which was a little confusing), they were great at communicating and confirming the date and time of pickup. Sam in the office was especially helpful. They notified me when they were close by and showed up within the promised timeframe. The guys (John & Yacine) were friendly and efficient, and the job was done in 13 minutes. They charged me according to what they promised, plus a "booking fee" of $4.24. I'm very happy with Lugg.com and wouldn't hesitate to request their services in the future.

9 June 2026
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Reply from Lugg On-Demand Movers

Hi Marcy! It means a lot that you'd choose Lugg again. So glad Lugg movers John and Yacine were friendly and quick with your sofa, and that Sam helped keep everything on track. We look forward to Lugging for you again soon!

Rated 5 out of 5 stars

Very professional & courteous.…

Movers came well equipped and knew exactly what to do. Very nprofessional, courteous & helpful.

9 June 2026
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Reply from Lugg On-Demand Movers

Hi Tom! It's great to hear your Lugg movers showed up well equipped, professional, and ready to get the job done. Thanks for the kind words, and we look forward to helping with your next Lugg!

Rated 5 out of 5 stars

Easy and professional

Fast and seamless

4 June 2026
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Reply from Lugg On-Demand Movers

Fast, seamless, and professional is exactly what we aim for! Thanks so much for choosing Lugg, and we look forward to helping with your next move.

Rated 5 out of 5 stars

Amazing and easy process- the movers…

Amazing and easy process- the movers were great!

3 June 2026
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Reply from Lugg On-Demand Movers

Love hearing that the process was easy and that your Lugg movers were great! We appreciate you sharing your experience and hope to help you out again in the future.

Rated 4 out of 5 stars

Great Experience

Awesome, seamless move-in experience!

4 June 2026
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Reply from Lugg On-Demand Movers

Hi Emily, thank you for your review! We are glad to hear you had a great experience with Lugg, but we would be happy to hear if you have any feedback that would make your experience 5/5 stars next time. Please email us at support@lugg.com, and the team will be happy to help.

Rated 5 out of 5 stars

Courteous and efficient

Courteous and efficient. The move went as scheduled and not concerns.

Thankd

5 June 2026
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Reply from Lugg On-Demand Movers

No concerns and right on schedule is exactly the experience we want for you. Your Lugg movers being courteous and efficient is wonderful to hear, and we'd love to help again anytime.

Rated 5 out of 5 stars

Went smoothly

Arrived quickly and handled and moved everything with care. Great teamwork.

8 June 2026
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Reply from Lugg On-Demand Movers

Great teamwork and careful handling are exactly what your Lugg movers aim for, so it's wonderful to hear your move went smoothly! Thanks for choosing Lugg, and we look forward to Lugging for you again soon.

Rated 4 out of 5 stars

The drivers were amazing but the site…

The drivers were amazing but the site is just ok. Unlike Uhaul you cannot connect with your driver directly. This is a little bit of a pain.

4 June 2026
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Reply from Lugg On-Demand Movers

Hi Melisa! Thank you for your review! We are glad to hear you had a great experience with your crew, but are sorry to hear that you had trouble reaching them. While you cannot contact your crew via our website, you can text and call them via our mobile app. Should you have any other concerns, please feel free to email us at support@lugg.com.

Rated 4 out of 5 stars

Communication was fantastic

Communication was fantastic. I received constant updates on where the drivers were and when they would be at pick up and drop off locations. Also I had a question on what size vehicle I would need and I got a quick and accurate response. The only small complaint was that I ordered a sectional and when putting together they didn’t connect one side correctly. I can’t do this myself do I will need to get someone over to do this for me.

8 June 2026
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Reply from Lugg On-Demand Movers

HI Joan! Thank you for your review! We are glad to hear that we were able to keep you updated during your move, but are sorry to hear that your sectional was assembled incorrectly. Please email us at support@lugg.com, and the team will be happy to assist in getting another crew out to you to fix it. We look forward to making things right!

Rated 5 out of 5 stars

Much easier to book and coordinate than…

Much easier to book and coordinate than a traditional moving company. The guys were efficient and professional, and got a lot done in a limited time window. Will definitely use the service again.

8 June 2026
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Reply from Lugg On-Demand Movers

Hi Erin! So glad Lugg made booking and coordinating easier than a traditional move, and that your Lugg movers were efficient and professional. We'd love to help with your next move!

Rated 5 out of 5 stars

I have used Lugg many times

I have used Lugg many times, but the luggers who helped me move today were the most outstanding. They were patient, helpful, and careful. Thank you!

8 June 2026
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Reply from Lugg On-Demand Movers

Thank you for being a loyal Lugg customer! It means a lot to hear today's Lugg movers stood out as patient, helpful, and careful. We look forward to Lugging for you again soon!

Rated 5 out of 5 stars

Both movers were so kind

Both movers were so kind, polite, efficient and helpful. I will definitely use them again. Thanks!

8 June 2026
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Reply from Lugg On-Demand Movers

So glad to hear both of your Lugg movers were kind, polite, and efficient! We appreciate you sharing this and can't wait to help with your next move.

Rated 5 out of 5 stars

They arrived on schedule and knew what…

They arrived on schedule and knew what they were doing . Was easy furniture move . Will use again .

8 June 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Barrett! Great to hear your Lugg movers showed up on schedule and made the furniture move easy. We're here whenever you need us again!

Rated 5 out of 5 stars

They were most professional and…

They were most professional and friendly.
They got the job done quickly and all went well. I’ll be calling on them again.

3 June 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Thanks, Jill! We love hearing your Lugg movers were professional, friendly, and quick to get the job done. We look forward to helping with your next move!

Rated 5 out of 5 stars

Outstanding service

Outstanding service, excellent team work. I will be using Lugg again in the near future definitely. Thank you.

8 June 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

So glad to hear you experienced outstanding service and excellent teamwork from your Lugg movers! We can't wait to help you out again soon.

Rated 5 out of 5 stars

Good service, easy to book

They were receptive to the feedback about pricing. The team was great too.

3 June 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Really glad booking was easy and that your feedback on pricing was heard, and that your Lugg movers were great too. Thanks for choosing Lugg, we're here anytime you need us!

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. It was my first time using this service. Kevin & Taron were profesionales, & very helpful.
smooth process from pick up location to delivery one. Definitely 100% recommend. Thanks .

7 June 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

What a great first experience! So glad Lugg movers Kevin and Taron were professional and helpful, and that everything went smoothly from pickup to delivery. Thank you for the recommendation, we look forward to Lugging for you again!

Rated 5 out of 5 stars

The Luggers were great

The Luggers were great. On time, efficient. The chat support was very helpful too. I will be back.

3 June 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

So glad your Lugg movers were on time and efficient, and that our chat support came through for you too! We'll be happy to help whenever you're back.

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